CRISIS
MANAGEMENT
     TO UNDERSTAND,
BE PREPARED & TO BE READY

  The Workshop Series
  12 – 13 May 2009    7 – 8 July 20...
2




CRISIS
MANAGEMENT
TO UNDERSTAND, BE PREPARED & TO BE READY
  The Workshop Series
  12 – 13 May 2009  7 – 8 July 2009...
3




                                  ABOUT THE SPEAKERS
  Fatima Astuti, Research Analyst,                             ...
4



                                                      PROGRAMME AT A GLANCE

 Workshop One                           ...
5



                            WORKSHOP ONE - BANGKOK, THAILAND

Day 1 - Tuesday, 12 May 2009                           ...
6



                           WORKSHOP TWO - MANILA, PHILIPPINES

Day 1 - Tuesday, 7 July 2009                          ...
7



                                     WORKSHOP THREE - SINGAPORE

Day 1 - Tuesday, 17 November 2009
8.00am     Registr...
8



REGISTRATION FORM                                                                       CRISIS
Call (65) 6532 3722 or...
Upcoming SlideShare
Loading in …5
×

CRISIS MANAGEMENT

1,286 views
1,165 views

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,286
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
14
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

CRISIS MANAGEMENT

  1. 1. CRISIS MANAGEMENT TO UNDERSTAND, BE PREPARED & TO BE READY The Workshop Series 12 – 13 May 2009 7 – 8 July 2009 17 – 18 November 2009 Bangkok, Thailand Manila, Philippines Singapore
  2. 2. 2 CRISIS MANAGEMENT TO UNDERSTAND, BE PREPARED & TO BE READY The Workshop Series 12 – 13 May 2009 7 – 8 July 2009 17 – 18 November 2009 Bangkok, Thailand Manila, Philippines Singapore Operating in today’s global economy, shopping centres are often faced with finding a balance on cutting costs on security spending and at the same time providing prudent and diligent care protecting the consumers and visitors to the shopping malls. Shopping centre owners are often faced with operating the same level of service with lesser financial resources. This workshop series attempt to broaden the perspectives for shopping centre owners and operators to highlight the importance of vigilant care with Crisis Management becoming part of their mainstream management process and contributing to profits by combining actual case studies, lessons learnt and hands-on training seminars thus engaging all participants in the workshop. The workshop series will also teach participants to look out for the signs of looming crisis; participants will learn from the case studies in the Asia Pacific region and draw from the extensive experience of the regional-based speakers and their real life scenarios. The speakers consist of experts residing in Asia, understanding Asia and correlating current events for participants to the future threat projection we face in this region. Participants will learn about the consumer potential in the Asia Pacific region from experts highlighting the purchasing powers in India, China or Indonesia but at the same time will be exposed to the new threats shopping centres face, ranging from terrorism, riots, civil disorder, community disputes and changing social environments in Asia. Participants will be exposed to real, local news and media crews providing the audience with real life examples on the relationship between crisis management, media and information management, customer retention and recovery as well as comprehending emergency services from a medical perspective. Participants will also be exposed to the security the contractor business providing an insight look in the complexity of technical and uniformed guarding industry which is undergoing rapid changes in the region. The workshop series are intended to be engaging based on real-time scenarios in the region. Participants will be allowed to take the final examinations during the last workshop held in Singapore when you have attended and completed ALL three workshops. A “Certificate of Completion of Training” will then be awarded by the International Council of Shopping Centers, Inc. and The Security Institute / The Security College once you passed the examination. About ICSC International Council of Shopping Centers, Inc. (ICSC) is the global trade and professional association of the retail real estate industry. ICSC is a not-for-profit organization serving more than 70,000 members in more than 80 countries. Members of the ICSC include shopping centre owners, developers, retailers, managers, marketing specialists, leasing agents, researchers, academics, architects, contractors, consultants, investors, lenders, brokers and public officials. For more information, please contact: International Council of Shopping Centers, Inc Asia-Pacific Representative Office Tel : +65 6532 3722 Fax : +65 6532 7355 Email: info@icsc.org.sg Website: http://www.icsc.org
  3. 3. 3 ABOUT THE SPEAKERS Fatima Astuti, Research Analyst, James Hyles, Regional Security and Risk S Rajaratnam School of International Studies, Management Specialist, Asian Security Nanyang Technological University Corporation Born in Indonesia, she has worked with several human He spent 15 years with the Australian Government’s right organizations in Indonesia for six years. Her research diplomatic service with postings in Bangkok, the Solomon interests are on radicalism and extremism in Indonesia, Islands, London and Hong Kong. He has worked on issues Islamic Studies, Terrorist Groups in Indonesia, Counter including the Asian Economic Crisis, instability in Indonesia, Terrorism and Human Rights Law. She specializes on research coup d’etats in the South Pacific, engagement with North on the terrorist groups in Indonesia. Korea, contingency planning for Avian Influenza and countering the threat of terrorism in Southeast Asia. Prior to entering the private sector earlier this year he was based at the Australian Consulate in Hong Kong where he was Danny Chan, Senior Consultant, responsible for regional security. Asian Security Corporation He is currently working on his PhD in terrorism related studies, serves as an expert advisor to various regional and multinational hospitality industry companies and specializes Kenny D. McKinney, Regional Operations in Crisis Management. Danny is the point of contact for the Director, Asian Security Corporation implementation of a strategic intelligence system across regional and national boundaries. He served with the Singapore Kenny served as the Head of the Marine Diplomatic Armed forces with an elite formation within the Special Forces Security Detachment, U.S embassies Yemen and Jakarta. Kenny community. He speaks Chinese, Malay and English, resides in specializes in Guard Force Management, security education Singapore and specializes in regional affairs. and transformation of guard forces. He served in Close Protec- tion function the Secretary of State on various missions since 1998. Kenny has been heavily involved in most serious crisis management cases in Indonesia. This included executive Dr. David Chew, Surgeon, NHS Glasgow/ extraction during labor disputes, securing the premises at Scotland (UK), Senior Consultant the Marriott bombing incident in Jakarta and on site company He is a Flight Surgeon who was a Surgeon in a major representative during the Bali 1 bombing. He speaks Bahasa United Kingdom hospital NHS Glasgow/Scotland (UK). Indonesia and English and specialises in Indonesian affairs. After graduating from the Royal Military Academy of Sandhurst, he was deployed in various Camps and Forward Operation Bases in UK where he commanded and led platoon in Royal Highland. Dr. David also served as a Special Operations Medical Prakhar Sharma, MPP, MBA. Officer with the Singapore Armed Forces where he remains as Who holds a master in public policy with the Lee Kwan an Instructor for Singapore Armed Forces School of Military Yee school of Public Policy in Singapore and a master in Medicine for Advanced Trauma Life Support. business and administration from the Asian Institute for Management in the Philippines? He served as the head of research at the Center for Conflict and Peace Studies, Kabul, Afghanistan and as the senior analyst at the MRE Institute Lenny Holden, Managing Director, Global in Kabul, Afghanistan specializing in governments and conflict. Protection Security & Logistics (GPSL) He currently is the senior analyst for RSIS at the Nanyang He has 28 years experience as an Intelligence/Security Officer Technological University Singapore specializing on conflict and Manager specializing in personnel, physical, procedural and analysis. His recent commentary included presentation on the information security protection action and investigations. Mumbai bombing and other industry relevant developments. He has worked as a Command-level Force Protection Officer, He speaks Pashtu, Hindi and various other Afghan dialects. Security Manager, Counterintelligence Special Agent, Strategic Debriefer and Intelligence Analyst and has successfully completed the U.S. Intelligence and Security Command (INSCOM) Advanced Foreign Counterintelligence Activi- Andreas Wimmer, Chief Executive Officer & ties course, the INSCOM Strategic Debriefer course; and the Managing Director, MSc. (Strategic Studies), U.S. Department of Defense Anti-Terrorism Force Protection CTS (ICPVTR), CPS Level I, II, and III courses. He also provided direct Force Pro- He holds a master in strategic studies focusing on counter tection and Counter-intelligence support to U.S. and multi-na- terrorism. He served as a Foreign Service Officer at overseas tional forces deployed throughout the Middle East, in Somalia, postings in the former Soviet Union and South America. He holds Bosnia-Herzegovina, Mindanao (Philippines) and in support of extensive operational experience in the security industry in Asia, numerous exercises and operations other than war (OOTW) the Middle East, South America and the former Soviet Union. around the world. After his retirement from the U.S. military, he Prior to the 2005 Bali bombing, he was responsible for analy- was engaged as a Regional Manager and Director of Operations sis indicating the second bombing and following the 2005 Bali for a private security company. Currently, he is the Managing tragedy he was appointed to be the Risk Advisor to the Bali Hotel Director of a private company that provides direct force protec- Association and authored the Bali Security Plan implemented by tion, security and logistics support to military and civilian ships the Governor and the Chief of Police. He is residing in Singapore arriving in Thailand. and specialises in regional affairs. Speakers will be subject to change without prior notice.
  4. 4. 4 PROGRAMME AT A GLANCE Workshop One 12 - 13 May 2009, Bangkok, Thailand Crisis, Threats, Trends Crisis Management Crisis Management Crisis Management & Tendencies (CTT) Plan (CMP) Structures (CMS) Communications (CMC) What is Crisis? Crisis Management Management & Staff Public Communications/ Guest Speaker Series • Terrorism Plans • Who is in the CMT? Internal Communications India, After Mumbai, Threats • Strikes, riots & civil • Purpose • The CMT at work • Common pitfalls and Tendencies. commotion • Contexts • Routine • Dealing with uncertainties • Coup d’etats • Formats • Activation • Facts vs. Time • Prakhar Sharma • Philosophies • Rumor management • James Hyles, Director • Methods of building a Sterling Asset plan Management Can Crisis be Incident Security Organization Prevented? Management • The use of unified security • J-curve • Preservation of contract/proprietary • Watching “faint evidence security forces signals” • 4-C Procedure • Rethinking the role of • Understanding • Common mistakes security guard forces surveillance • Security budgets • Understanding the mindset of the adversary Workshop Two 7 - 8 July 2009, Manila, Philippines Crisis, Threats, Trends Crisis Management Crisis Management Crisis Management & Tendencies (CTT) Plan (CMP) Structures (CMS) Communications (CMC) Crisis Detection, Communications Security Contract Public Communications/ Guest Speaker Series Systems and Procedures Management Internal Communications Asia, the next 10 years. Methods • The use of modern • Performance • Who reports first, wins Opportunity in Crisis • What is intelligence? technology in crisis • Scope • Integrating internal staff • What is information? management • Limitations supervision, communications • Analysis vs. • SMS, mobile phones Quality control & internal • Creating a communication Guesswork & blackberries controls “society” (training for facts) • Open source IT • Internet • Culture & Sensitivities network database Evacuation The Thinking Security Procedures Officer – Yes, alternatives • Assemble points exist • Crowd behavior • Core skills • Communicating • Core values evacuation • Training & education • Action Plans • Appearance, bearing & its role as a deterrent Emergency Services • Triage Management • Set up, control and management of support services Workshop Three 17 - 18 November 2009, Singapore Crisis, Threats, Trends Crisis Management Crisis Management Crisis Management & Tendencies (CTT) Plan (CMP) Structures (CMS) Communications (CMC) Looking at the Glass Training & Physical Security Designs Public Communications/ Guest Speakers Bowl Preparedness • Ambience, security & Internal Communications Terrorism, the future • Asset protection, the • How to train? Train for budgets, CPTED • After incident public relations projection of radicalism next generation failure/failure testing strategies. • The threats, the next • Involving staff • Community relations in • Fatima Astuti, ICVPTR generation • Involving tenants developing markets; • Richard Jacobson, Head overcoming resistance of Security and Upkeep, Maintenance Security Technology Emergency Services, & Timely Accurate • Trends & Technology Asian Development Bank • Reviewing the threat • Integration of Men, • Reviewing the plan Machine & Management • Reviewing the protection • Reviewing the skills Note: Venue and dates of workshop will subject to change without prior notice.
  5. 5. 5 WORKSHOP ONE - BANGKOK, THAILAND Day 1 - Tuesday, 12 May 2009 Day 2 - Wednesday, 13 May 2009 8.00am Registration 8.30am Review of Day 1 8.30am Introduction 9.00am The Crisis Management Plan An outline on the basic structures of a CMT plan. 9.00am What is Crisis? Presentation will cover the various aspects of what 9.30am Working Group Session Three constitutes as a “Crisis” and perception of crisis; and Participants will be split into working groups and will how the current and future landscape will change be given scenarios for discussion: how business has to define and manage crisis. • Evacuation Planning • Communications Trees 9.30am <Case Study> • Crisis Scenarios (Bombs, Riots/Strikes/Civil Greenbelt/ Glorietta Mall Bombing Commotion, Terrorist Attack/Armed Assault, 19 October 2007 Accidents) A case study on the bombing of the shopping mall as the incident is hotly debated and the results are 10.15am Coffee Break controversial 10.45am Working Group Session Three 10.15am Coffee Break 11.45am Working Group Presentations 10.45am Working Group Session One Participants will be split into working groups and will 12.30pm Lunch be given scenarios for discussion: <Keynote Speaker: Prakhar Sharma> • Definition of Policy Terrorism Presentation Islamabad • Defining Crisis • Defining assets and critical infrastructure scenarios 2.30pm Crisis Management Communications • Retail operations, dealing with tenants An outline on the basic structures of Crisis Communications; common pitfalls; lessons learned 11.15am Working Group Presentations from the field 11.30am Can Crisis be Prevented? 3.30pm Coffee Break The presentation will focus on the various indicators often available to the public and seldom understood; 4.00pm Working Group Session Four the presentation will provide life examples ranging from Participants will be split into working groups and will the coup de etat in Thailand, 1998 riots in Indonesia; be given scenarios for discussion: or military mutiny in Bangladesh and watch for some of • Communicating with the Public the signs of what to look for as managers. • Preparing Emergency communiqués • Dealing with the media, TV & Radio 12.15pm Question & Answer • Crisis Management communiqués to staff 12.30pm Lunch 5.15pm Working Group Presentations <Keynote Speaker: Lenny Holden> Radicalism in Thailand 6.00pm End of Day 2 2.30pm <Case Study> Marriott Bombing 5 August 2003 A case study on the bombing and crisis response of the 2003 incident 3.00pm Introduction to Incident Management Participant will be introduced to a simple but effective and widely used Crisis Management System 3.30pm Coffee Break 4.00pm Working Group Session Two Participants will be split into working groups and will be given scenarios for discussion: Incident management • Emergency Services & Triage • Management Decision Making Process • Communications, Customer And Employee Relations • Financial And Recovery Management • Owner Relationship and Interaction and Liaison with Public Authorities 5.45pm Working Group Presentations 6.00pm End of Day 1 Note: Topics and time are subject to change without prior notice.
  6. 6. 6 WORKSHOP TWO - MANILA, PHILIPPINES Day 1 - Tuesday, 7 July 2009 Day 2 - Wednesday, 8 July 2009 8.00am Registration 8.30am Review of Day 1 8.30am Introduction 9.00am The Thinking Security Officer – Yes, Alternatives Do Exist! 9.00am Crisis Management Information Systems Participants will be exposed to the world of contract Presentation will introduce the audience of what is security services and the role and function of “intelligence” and what is “open source information” modern security forces which since 1998 has highlighting the difference between analysis and circular information often provided by various “security and risk undergone some transformation in core skill and core services” which provides very little or no pre-warning and value requirements; the presenters will highlight the often incorporates rumors, deception and false various training and educational features required for information signals. the “thinking guard” concept. 9.30am <Case Study> 9.30am Security Contract Management Faint Signal Presentation, Bali Bombings, In this segment, participants will be exposed to Marriott, Surveillance aspects of defining security contracts including Case study will outline some of the various faint signals performances concepts, scope, limitations, and intelligence indicators available based on case supervisory control, quality control and internal incidents in the region supervision of services. 10.00am Coffee Break 10.00am Coffee Break 10.30am Open Source Information Systems 10.30am Working Group Session Six The presentation will focus on the various indicators Participants will be split into working groups and will be often available to the public and seldom understood; given scenarios (station duties) for the presentation will provide life examples ranging from the coup de etat in Thailand, 1998 riots in Indonesia; or discussion: military mutiny in Bangladesh and watch for some of the • Define the role of security assets signs of what to look for as managers. Participants will be • Definition of performance and deliverables introduced to the Open Source intelligence systems and • Limitation of private security forces services available which are reliable and timely relevant. • Limitation of official security forces (armed forces, police) 11.15am Working Group Session Four • Integration in overall mall operations Participants will be split into working groups and will be • Auxiliary security elements given scenarios for discussion: • Understanding of faint signals 11.00am Working Groups Presentations on Specific Topics • Management decision making process on when to act and when to ignore information 11.30am Working Group Presentations • Developing action tress based on information 12.15pm Lunch 11.45am Working Group Presentations 2.15pm Internal Communications Case Studies 12.30pm Lunch Participants will be exposed to case studies in the Asia, The Next 10 Years region outlining the need for accurate, timely and The speaker will get a riveting insight and forecast of the opportunity for the retail industry for the next ten years immediate media reaction following the motto: which contrary to current market logic provides a picture “Who Reports First, Wins” to communicate based on evidence and represents an insight how effectively; case studies will outline the various levels of strategic intelligence contributes to the wealth creation. communications in the “communication house” including staff, key stakeholders and all parties who are 2.30pm Communications Procedures exposed to interaction with the public and the media Participants will be introduced to communications procedures of a Crisis Management Plan including but 3.00pm Coffee Break not limited to SMS, mobile phones and blackberries, its advantages and pitfalls while using modern technology. 3.30pm Emergency Services Participants will be exposed to the role of emergency 3.00pm Evacuation Procedures services during crisis, ranging from understanding of The session will address emergency procedures triage (mass casualty treatment) as we have seen is a including assemble points, crowd behavior and safety regular feature in current crisis scenarios since the Bali zone considerations of the evacuation areas. Participants bombing with a view from a medical doctor’s point of will be exposed to concepts of triage, large group view. evacuation and multiple incident management. Crucial items are group psychology and fear management. 4.30pm Working Group Session Seven 4.00pm Coffee Break Participants will be split into working groups and will be given scenarios for discussion: 4.30pm Working Group Session Five • Management of mass casualties Participants will be split into working groups and will be • Communications, command and control given scenarios for discussion: structures • Deciphering information • Communicating with security protective forces • Activating CMT plans • Preservation of evidence • Securing assemble areas • Managing assemble areas • Activating evacuation notification • Communicating with the public, staff and authorities 5.15pm Working Group Presentations 5.30pm Working Group Presentations 6.00pm End of Day 2 6.00pm End of Day 1 Note: Topics and time are subject to change without prior notice.
  7. 7. 7 WORKSHOP THREE - SINGAPORE Day 1 - Tuesday, 17 November 2009 8.00am Registration programs which are linked to crisis management bud- gets and hence a profit center program. This includes 8.30am Introduction skill testing, readiness and upkeeping testing. 9.00am Looking at the Glass Bowl 11.00am Working Group Session Eight Asset Protection is undergoing a radical change in Asia. Participants will be split into working groups and will The presentation will provide an insight look at some of be given scenarios for discussion: these changes happened within the past 10 years in Asia • Design a training program and forecast the changes property owners will face in the • Design a testing program near future. • Define quality control parameters for staff, security & management 9.30am Training & Preparedness Participants will be introduced to test/train for failure to 11.30am Working Group Presentations test systems for its failure instead of training/testing for routine. Testing/training should be fun, engaging, and 12.00pm Lunch learning to include staff and tenants. <Keynote Speaker: Richard Jacobson> Terrorism Perspectives in Asia 10.00am Coffee Break 2.00pm Presentation on Rajaratnam School of 10.30am Upkeep, Maintenance & Timely Accurate International Studies, Information Center for Participants will be shown the linkage between quality Violence & Terrorism Research performance, reduction in loss, retention of customers and mitigating threats by maintaining a technical 4.00pm End of Day 1 maintenance program, regular testing of security assets and management readiness, by introducing various Day 2 - Wednesday, 18 November 2009 8.30am Review of Day 1 11.30am Working Group Presentations 9.00am Public Communications/ Internal Communications 12.00pm Lunch The participants will be exposed to a completely <Key note speaker: Fatima Astuti, ICVPTR> overlooked aspect of crisis management communications, Terrorism, the Future Projection of Radicalism dealing with the After Incident communication issues which include the market place, customers, tenants, 2.00pm The Crisis Management Plan – staff and media. Dealing with the aftermath of any serious Consolidated Notes incident is as critical as preparing for any incident. The participants will be reviewing the consolidated experience of the three seminars on the key 9.30am Physical Security Designs frameworks, what is a threat, how to detect threats, The participants will be introduced to an time old, but structure and organization of the crisis effective concept of CPTED, the link to capital management plans, training and services and expenditure, ambience and improved security. physical asset protection. 10.00am Coffee Break 2.30pm Exam One Participants will be given written exams on 10.30am Security Technology • Crisis management plans The presentation will cover new and the use of economical • Comprehension of threats technologies on the market which increasingly provide the • Security contract management improved protection of assets. The presentation will cover • Triage and emergency services modern, commonly in use intelligence and technological • Communications solutions to manage the vast amount of information and provide a sense making, provision of evidence and 3.30pm Exam Two supporting quality control issues surrounding interaction Participants will be in charge of a crisis management with the public. team; the exams are designed on examining the comprehension of managing crisis management 11.00am Working Group Session Nine situation. Participants will be split into working groups and will be given scenarios for discussion: 4.30pm Final Reviews • Design a training program Review of the workshop series, question and answer • Design a testing program session and administrative processes; exam results • Define quality control parameters for staff, security & will be mailed to each of the participants directly. management • Define information requirements of an organization Note: Topics and time are subject to change without prior notice. HOTEL RESERVATION Special rates have been accorded by the Sheraton Grande Sukhumvit Hotel. Reservations are the sole responsibility of the delegates. It is important that you mention you are attending the ICSC CRISIS WORKSHOP to enjoy these rates. For reservations, please contact: Valid till 27 April 2009 Deluxe Room Sheraton Grande Sukhumvit Hotel Single : Baht 5,200++ 250 Sukhumvit Road, Bangkok 10110, Thailand Double : Baht 5,700++ Attention: Ms Petcharat Pansang (Cherry)/ Events Services Executive Tel : +662 649 8631 *Please note that the room rates are subject to additional 10% service charge Fax : +662 649 8811 and applicable VAT, currently at 7% and is inclusive of daily buffet breakfast, wire Emai : Petcharat.pansang@luxurycollection.com and wireless high speed internet access up to 20 Mbps (1 access per room). For accommodation in Manila and Singapore, please contact the ICSC Asia Pacific Office for more information. Alternatively, please look out for the email blast which will include the latest accommodation details.
  8. 8. 8 REGISTRATION FORM CRISIS Call (65) 6532 3722 or Fax (65) 6532 7355 • Please submit one form for each delegate. • Photocopied forms maybe used for additional registrations. MANAGEMENT • Please TYPE or use BLOCK CAPITAL LETTERS. TO UNDERSTAND, BE PREPARED & TO BE READY • Please complete all sections of this form. Last name (Mr/Mrs/Ms) The Workshop Series May 12 – 13, 2009 Bangkok, Thailand (2009 CMWB) First names July 7 – 8, 2009, Manila, Philippines (2009 CMWM) Designation November 17 – 18, 2009, Singapore (2009 CMWS) (Please select country) Name of Company Address PAYMENT OPTIONS (Please tick your choice) Please charge payment to my credit card: Postcode Visa Mastercard American Express Town/City Country Total US$ Name (as it appears on credit card) Tel Fax Account Number (include all digits) Email Card Expires Month Year ICSC Membership number Signature (as it appears on the card) Important To qualify for the member fee, each registrant must be an ICSC member. A company membership does not entitle every employee to enjoy the member fee. An Affiliate Membership is required. To know if you qualify, you should have your own individual membership number (which is not Telegraphic Transfer US$ to: your company membership number). Chase Manhattan Bank 270 Park Avenue, 41st Floor I am currently not an ICSC Member, please send me an application New York, NY 10017, Attn: Robin Spitz form. For the account of the Check here if any of the above information has changed since your International Council of Shopping Centers last correspondence. A/C #033-1-030767 Routing #0210 00021 Your Company’s specific business category: Important: Please indicate that the telegraphic transfer is for the Crisis Workshop so Shopping Centre Developer/Owner Shopping Centre Management Company that we can properly credit your account. A copy of the transfer receipt Retail must be attached with the registration form for processing. Architecture/Design Lending/Financial Institution Product Supplier Please find enclosed bank draft made payable in US$ to ICSC. Amount US$ Real Estate Consulting Others (DRAWN ON U.S. BANK) PROGRAMME FEES (Please tick) Send bank draft to: ICSC ICSC MEMBERS 138 Cecil Street Early Bird US$ 775 #08-02 Cecil Court □ Bangkok (Before 17 April 2009) Singapore 069538 □ Manila (Before 25 May 2009) Important □ Singapore (Before 5 October 2009) Please write the delegate(s) name on the back of the bank draft. Bank Advance US$ 845 draft must be drawn on a U.S. Bank. □ Bangkok (Before 28 April 2009) □ Manila (Before 15 June 2009) Confirmation □ Singapore (Before 2 November 2009) Registration can only be processed when accompanied by payment. Confirmation of registration will be emailed upon receipt of payment. NON-MEMBERS Early Bird US$ 875 Cancellations □ Bangkok (Before 17 April 2009) If you are unable to participate in the Workshop, you may cancel □ Manila (Before 25 May 2009) before 17 April 2009 (Bangkok), 25 May 2009 (Manila) and 5 October □ Singapore (Before 5 October 2009) 2009 (Singapore) to receive a 50% refund. No refund will be given for cancellations received after 17 April 2009 (Bangkok), 25 May 2009 Advance US$ 1045 (Manila) and 5 October 2009 (Singapore). You may send a substitute □ Bangkok (Before 28 April 2009) delegate in your place for a US$50 administrative fee. All requests for □ Manila (Before 15 June 2009) refunds and replacement must be sent to ICSC Asia-Pacific Office in □ Singapore (Before 2 November 2009) writing. You may send a substitute delegate in your place for a US$50 administrative fee. All requests for refunds and replacement must be Advance registrations will not be accepted after 28 April 2009 sent to ICSC Asia-Pacific Office in writing. (Bangkok), 15 June 2009 (Manila) and 2 November 2009 (Singapore). Team discount: ICSC recognizes the value of learning in teams. Sebsequent registrations after the third person will enjoy a 10% discount For enquiries, please contact ICSC Asia-Pacific Office off applicable registration fee (only for delegates who register at the same at phone: (65) 6532 3722 fax: (65) 6532 7355 time from the same organization and of the same billing source). email: info@icsc.org.sg

×