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  • 1. continuity shop BCI-Approved Training Courses 2009/10 www.continuityshop.com
  • 2. Foreword by Angela Robinson, FBCI Chair of the Business Continuity Institute The BCI’s five one-day modules have been running for more than a year and have proved successful as preparation for professional membership. In addition to that, over the past five years, the BCI has endorsed more than two dozen third-party training courses worldwide, in four languages. BCI endorsement ensures that training is delivered to a high standard and is in line with both the BCI’s Good Practice Guidelines and BS 25999. This brochure contains all such public courses currently available in the UK. I am pleased to endorse it as a means of promoting the BCI Training endorsement scheme and the BCI training modules. Angela Robinson FBCI Chair of The Business Continuity Institute For full details on any of the courses listed, visit www.continuityshop.com
  • 3. This is the complete list of UK-based, BCI-endorsed public courses, at the time of going to press. Contents Title Page Title Page General Courses Summer School The BCI’s Good Practice Guidelines Modules 2 The Business Continuity Summer School 16 - 17 Business Continuity Basics 3 Technical Courses The A-Z of Business Continuity Management 4 Business Continuity in ICT 18 The Business Continuity Foundation Course 5 Crisis & Incident Management Fundamentals of Business Continuity 6 Developing & Managing BC Exercises 19 Specialist Courses Command Centre Operation & Crisis Leadership 20 Flu Pandemic Planning 7 Crisis & Incident Management 21 Business Impact Analysis 8 Protecting Reputation in a Crisis 22 Determining BCM Strategies 9 Crisis Command Centre Operation & Management 23 Writing the Business Continuity Plan 10 Index of Non-Uk Courses The Human Factor in Business Continuity 11 Other Courses An Introduction to Risk Management 12 Courses outside the UK 24 Embedding BCM in the Organisation’s Culture 13 Courses from NORMIT 25 Compliance & Governance E-Learning Implementing BS 25999 – A practical guide 14 Essentials of BCM 26 Understanding BS 25777 15 What is BCM? - Awareness Raising Module 27 Featured course - Major Incident Management, For Civil Contingency Act ‘Responders’, Page 28 All courses are available in house - please enquire. For full details visit www.continuityshop.com 1
  • 4. The BCI’s Good Practice Guidelines Training (Understanding BCM Principles & Good Practice in Five Modules) Summary: To Book or Enquire Continuity Shop was one of the first providers to be Email: babette.h@continuityshop.com licensed to deliver this course and so has developed Telephone: + 44 (0) 161 743 3555 a mature understanding of the delivery of the materials, which only experience can yield. We provide The Five Modules Are: additional materials and mock questions to supplement • Policy, Programme Management & Culture this course, which have significantly increased our average exam scores. Since the introduction of these • Understanding the Organisation materials, the number of delegates who achieve a ‘Pass • Determining Business Continuity Strategy with Merit’ grade has almost doubled. These materials • Developing & Implementing a BCM response are only available on Continuity Shop courses. • Exercising, Maintenance and Review Course Length: 5 days The Course Will Benefit: Cost: £1,800 + VAT per delegate Those who wish to take the BCI’s exam in order to BCI Exam: £240 + VAT become professional Members, as well as all who need a good grounding in Business Continuity. Also available internationally, see page 24 Dates: The Cotswolds: • May 11th - 15th • September 7th - 11th • January 25th - 29th London: • July 6th - 10th • November 16th - 20th • March 22nd - 26th 2 For full details on any of the courses listed, visit www.continuityshop.com
  • 5. Business Continuity Basics Summary: To Book or Enquire This Continuity Systems course gives an overview of Email: babette.h@continuityshop.com the principles and practice of Business Continuity Telephone: + 44 (0) 161 743 3555 Management, based on the Business Continuity Institute’s Best Practice Guidelines. The course is The Course Covers: also marketed by the British Standards Institution • The need for continuity planning because of its relevance to BS 25999. • The language, concepts and tools of Business Continuity The Course Will Benefit: • How to define continuity requirements and choose appropriate recovery strategies Those needing to get up to speed quickly with the • Understanding the key elements of a terminology and practices of Business Continuity continuity plan Management. • How to exercise the plan • The key elements of a Business Continuity Dates: Programme London: Presenters: Helen Sweet MBCI, Ian Charters FBCI, • May 20th • September 9th • March 24th Ian Francis MBCI The Cotswolds: Course Length: 1 day • July 8th • November 18th • January 27th Cost: £530 + VAT per delegate For full details on any of the courses listed, visit www.continuityshop.com 3
  • 6. The A-Z of Business Continuity Management Central London (Fleet Street) based training To Book or Enquire Summary: Email: babette.h@continuityshop.com This course provides a comprehensive overview Telephone: + 44 (0) 161 743 3555 available of all aspects of Business Continuity The Course Covers: Management. Delegates design their own templates and tools for subsequent use. It is a very • Best practice, BS 25999 and background theory practical course and facilitates the authorship and • BCI Best Practice Guidelines development of the materials needed for effective • Risk Assessment and Business Impact Analysis Business Continuity planning. • Strategies and policies • Plans; their authorship, maintenance and The Course Will Benefit: auditing The professional BC Manager to update expertise. • Training and rehearsing The BC team member to develop skills and the • Media and communications novice as an introduction to all things BC. Presenters: Chris Needham-Bennett MBCI, Patrick Roberts MBCI, Ma Dates: Course Length: 3 days or ten evenings • May 11 - 13 • September 7 - 9 th th th th Cost: £1,405 + VAT (Excluding Accommodation) • November 23rd - 25th • February 15th - 17th • May 10th - 12th 4 For full details on any of the courses listed, visit www.continuityshop.com
  • 7. The Business Continuity Foundation Course Summary: To Book or Enquire This three day residential course from Continuity Email: babette.h@continuityshop.com Systems offers a comprehensive grounding in Telephone: + 44 (0) 161 743 3555 Business Continuity, based on the Business Continuity Institute’s Good Practice Guidelines and BS 25999. The Course Covers: • Getting Started The Course Will Benefit: • The nature of incidents & concepts and terminology • The Business Impact Analysis & Risk evaluation Both the relative newcomer to the subject at management or operational level, and also those • Choosing Resumption Strategies with some experience but in need of formal • Emergency, Continuity & Incident Management Plans training. • Exercising the Plan • Raising awareness and embedding BC in the Culture Dates: • Coping with the Media • Management of the Continuity Programme • April 27th - 29th • June 15th - 17th • September 14th - 16th • October 12th - 14th Presenters: Ian Charters FBCI, Mike Balmer MBCI • December 7th - 9th • February 22nd - 24th Course Length: 3 days Cost: £1,610 + VAT (Includes accommodation & food) For full details on any of the courses listed, visit www.continuityshop.com 5
  • 8. LINK - Fundamentals of Business Continuity Summary: To Book or Enquire This two-day programme, aligned to BS 25999, takes Email: babette.h@continuityshop.com you through the business continuity life cycle. It is Telephone: + 44 (0) 161 743 3555 your job to conduct business impact analysis, risk assessment and identify critical activities. Towards The Course Covers: the end of the course you will respond to events • BCM Programme Management using the LINK scenario simulation facility to run and • Understanding your Organisation observe an exercise. • Business Impact Analysis & Risk Assessment • Determining the BCM Strategy The Course Will Benefit: • Developing & Implementing the BCM Response Those who wish to understand Business Continuity • Exercising, Maintenance & Audit basics. • Building a BCM Culture • Crisis Management Planning • Understanding BS25999 Presenters: Chris Blades MBCI Course Length: 2 days Cost: This course is not available as a public course. Costs of in-house courses are based on numbers. 6 For full details on any of the courses listed, visit www.continuityshop.com
  • 9. Flu Pandemic Planning Summary: To Book or Enquire This course is designed for anyone who would Email: babette.h@continuityshop.com benefit from a clear understanding of the threat Telephone: + 44 (0) 161 743 3555 posed to an organisation by a possible flu pandemic. This one day course covers how a pandemic would The Course Covers: spread, what the threats are, what actions an • Background to pandemics organisation should take and a template for a high • Government guidance level pandemic plan. • The World Health Organisation stages • Communications The Course Will Benefit: • Human Resource issues Anyone wishing to prepare for the threat of • Supply chain management pandemic flu. • Preparing a pandemic plan • Testing a pandemic plan. Dates: • How to find the latest information on the threat Central London: Presenter: David Hutcheson MBCI • June 17th Course Length: 1 day • November 16th Cost: £530 + VAT • March 23rd For full details on any of the courses listed, visit www.continuityshop.com 7
  • 10. Business Impact Analysis Summary: To Book or Enquire This Continuity Systems course provides a method for Email: babette.h@continuityshop.com conducting a Business Impact Assessment (BIA) within Telephone: + 44 (0) 161 743 3555 an organisation. The tutor dispels the myth that BIA is cloaked in mystique. In the seminar, the theory is The Course Covers: expanded with practical examples. The result is that the • What the BIA needs to achieve. participants leave ready to undertake a BIA within their • Defining project objectives & scope own organisation. • Identifying functions • Estimating and resources The Course Will Benefit: • Data collection methods: questionnaires & interviews All Business Continuity professionals with a working • Identifying interdependencies knowledge of the BCI’s ten standards. • BIA methodology • Presenting the findings and report preparation Dates: Presenters: Ian Charters FBCI, Ian Francis MBCI, London: Helen Sweet MBCI • May 18th • September 7th • March 22nd Course Length: 1 day The Cotswolds: Cost: £530 + VAT • July 6th • November 16th • January 25th 8 For full details on any of the courses listed, visit www.continuityshop.com
  • 11. Determining BCM Strategies Summary: To Book or Enquire This Continuity Systems course explains the key step Email: babette.h@continuityshop.com in the BCM lifecycle, explaining how to determine Telephone: + 44 (0) 161 743 3555 BCM strategies. This vital component of BCM is the link between the Business Impact Analysis and Writing The Course Covers: the BC Plan. The course is in keeping with the Business • What the BIA needs to achieve. Continuity Institute’s Good Practice Guidelines and the • Defining project objectives & scope British Standard BS 25999. • Identifying functions • Estimating and resources The Course Will Benefit: • Data collection methods: questionnaires & interviews This course is best suited to those who have a • Identifying interdependencies good knowledge of the BIA process or who have • BIA methodology completed the BIA course (P8). • Presenting the findings and report preparation Dates: Presenters: Ian Charters FBCI, Ian Francis MBCI London: Course Length: 1 day • May 19th • September 8th • March 23rd Cost: £530 + VAT The Cotswolds: • July 7th • November 17th • January 26th For full details on any of the courses listed, visit www.continuityshop.com 9
  • 12. Writing the Business Continuity Plan Summary: To Book or Enquire This one day course will give you skills to help you Email: babette.h@continuityshop.com to write your BC or Resumption Plan. This practical Telephone: + 44 (0) 161 743 3555 course follows the timeline of an incident affecting an organisation with no formal plans. As each new The Course Covers: problem arises, solutions and alternative strategies • Emergency response will be discussed leading to an outline plan that has • Communication developed from a user perspective. The course follows • Crisis Management BS 25999. It is essential that the delegates have a clear understanding of BIA before undertaking this course. • Situation assessment • Managing the recovery The Course Will Benefit: • Resource issues and solutions • Asset restoration Those tasked with developing or reviewing a Business Continuity Plan for their organisation. • Testing the new plan Presenters: Ian Charters FBCI, Ian Francis MBCI, Dates: Helen Sweet MBCI London: Course Length: 1 day • May 20th • September 9th • March 24th Cost: £530 + VAT The Cotswolds: • July 8th • November 18th • January 27th 10 For full details on any of the courses listed, visit www.continuityshop.com
  • 13. The Human Factor in Business Continuity Summary: To Book or Enquire This two day residential course is invaluable for Email: babette.h@continuityshop.com both Business Continuity and Human Resources Telephone: + 44 (0) 161 743 3555 professionals. Developed by two leading figures in the human aspects of Business Continuity, this course The Course Covers: focuses on the protection of your most valuable • Pandemics and sickness resource - your staff. • Disasters With the increased likelihood of pandemics, terrorist • Care of staff in trauma attack and natural disasters this course is a must. • Transport failure • Employee assistance schemes The Course Will Benefit: • Relocation Business Continuity and Human Resources • Logistics professionals. • Restaffing Presenters: Rosie Murray SBCI, Dates: Catherine Petersen MBCI • June 16th - 17th • September 14th - 15th Course Length: 2 days • November 3rd - 4th • April 22nd - 23rd Cost: £1,205 + VAT (Includes accommodation & food) For full details on any of the courses listed, visit www.continuityshop.com 11
  • 14. An Introduction to Risk Management Summary: To Book or Enquire Business Continuity professionals and those working Email: babette.h@continuityshop.com in Risk are often divided by common terminology. Telephone: + 44 (0) 161 743 3555 Rubina Faber bridges the gap and expands on the elements of general Risk Management for the The Course Covers: Business Continuity professional. The course is based on the OGC’s Management of Risk M_o_R Guidance, • What is Risk Management? and is in line with the BCI’s good guidelines. • The links between Risk Management and Business Continuity The Course Will Benefit: • How to conduct a Risk Assessment • Business levels associated with Risk All Business Continuity professionals, especially Management those involved with risk evaluation and general Risk • How to use Risk methodology in BCM Management. • Working with Risk Professionals Dates: Presenter: Rubina Faber SBCI - M_o_R Accredited The Cotswolds: Course Length: 1 day • May 18th Cost: £530 + VAT London: • September 7th 12 For full details on any of the courses listed, visit www.continuityshop.com
  • 15. Embedding BCM in the Organisation’s Culture Summary: To Book or Enquire This highly practical 1-day course allows the delegate Email: babette.h@continuityshop.com to understand the critical importance of establishing Telephone: + 44 (0) 161 743 3555 a BCM culture within their organisation. The course explains what is required from a BS25999 compliance The Course Covers: perspective but the main thrust of the day is a series • BS25999’s approach to Embedding a BC Culture of exercises that develop practical solutions that the in the Organisation delegates can take back to their organisations with • Bridging the Training Needs Gap real impact. • Practical exercises for building BC awareness The Course Will Benefit: • Practical exercises for briefing stakeholders Presenter: Mike Balmer MBCI All levels of BC practitioner will benefit from this practical day. Course Length: 1 day Cost: £530 + VAT Dates: London: • May 21st • January 28th The Cotswolds: • September 14th • December 7th • March 25th For full details on any of the courses listed, visit www.continuityshop.com 13
  • 16. Implementing BS 25999 - A Practical Guide Summary: To Book or Enquire The publication of BS 25999 gives us for the first time Email: babette.h@continuityshop.com a Standard for Business Continuity Management. Telephone: + 44 (0) 161 743 3555 This course introduces delegates to the layout of the standard, its key points and its future direction. It The Course Covers: was developed at the request of the BSI and is also • Understanding the origins of the standard marketed by them. • Layout of the standard • Setting the scope of the BCM programme The Course Will Benefit: • Determining your BCM options Those who are already familiar with Business • Developing the appropriate BCM response Continuity Management concepts but wish to • Exercising, maintenance & review understand how their practice matches the standard. • Assessing the Standard • Certification, future developments & other standards Dates: Presenters: Ian Charters FBCI, Ian Francis MBCI, London: Jim Barrow MBCI • May 21st • September 10th • March 25th Course Length: 1 day The Cotswolds: Cost: £530 + VAT Price includes a free copy of • July 9th • November 19th • January 28th BS 25999-1, worth £100 14 For full details on any of the courses listed, visit www.continuityshop.com
  • 17. Understanding BS 25777 Summary: To Book or Enquire This one-day course examines the new British Standard Email: babette.h@continuityshop.com for IT Service Continuity Management, and looks Telephone: + 44 (0) 161 743 3555 at how it aligns or conflicts with existing standards and guidance. Using BS 25999 and the BCI Good The Course Covers: Practice Guidelines, we will look at how to integrate • The purpose and content of BS 25777 BS 25777 into existing BCM Programmes. This course • How BS 25777 aligns and conflicts with existing was developed at the request of, and with the guidelines and standards collaboration of the BSI. • How to integrate BS 25777 with existing Business Continuity Management Programmes The Course Will Benefit: • How to align IT Service Continuity programmes All those involved in strategic or operational IT Service with BS 25777 Management and Business Continuity Professionals, Presenter: Mike Mikkelsen FBCI offering the potential to save their organisation money by fulfilling requirements at an early stage, Course Length: 1 day rather than having to make costly changes later. Cost: £530 + VAT Price includes a free copy of BS 25777 worth £100 Dates: • April 22nd • July 13th • October 14th • February 22nd For full details on any of the courses listed, visit www.continuityshop.com 15
  • 18. The Business Continuity Summer School, Summary: Past Year’s Feedback and Comments: The BC Summer School employs a revolutionary • “Excellent” - First Data Corporation; Serco method of training where the focus is learning by • “Recommend it…” - GE Money doing. The days of sitting in a training room watching • “A great way to develop new skills and to a continuous power point presentation are a thing of network” - Unisys the past - it’s time to embrace the future. • “Great benefit” - EDS Pioneered by a top team of trainers from • “An excellent way to learn... lots in a short space BCI-Approved Courses, the Continuity Shop Summer of time” - West Berks Council School now enters its fourth year. The format has • “A fresh new approach to summer training” - developed as the Summer School has matured Continuity - The Journal of the BCI drawing on feedback from previous years’ delegates, and on input from specialists with real-life experience in the Business Continuity field. This year’s programme promises to be the best so far. The programme is in line with BS 25999, the Business Continuity Institute’s Good Practice Guidelines, and Central Government guidance on the Civil Contingencies Act. Dates: • August 3rd - 6th 16 For full details on any of the courses listed, visit www.continuityshop.com
  • 19. 3rd - 6th August 2009 - Learning by Doing The Summer School Programme: To Book or Enquire Continuity Shop brings together some of the top Email: babette.h@continuityshop.com names in the BC industry to deliver a mixture of Telephone: + 44 (0) 161 743 3555 seminar and plenary which will be interspersed throughout the interactive programme. Presenters Include: On arrival, delegates will be allocated to a team. • Ian Charters FBCI Each team will take on the role of a fictitious • Mike Mikklesen FBCI organisation, all within the same town or • Rosie Murray SBCI neighbourhood. • Jim Barrow MBCI With other members of your ‘organisation’, you • Derek Mason MBCI, will work together to devise and scope a BCM Business Recovery Manager, HSBC programme, develop and document BIAs, formulate • Warwick Partington, strategies and plans, tackling the whole BCM Former Producer, Sky News lifecycle. A neighbourhood-wide scenario will then Course Length: 4 days unfold, testing your strategy and plans to the limit. “Plans are nothing; planning is everything” Cost: £1,995 + VAT (Includes accommodation & food) - Dwight D. Eisenhower For full details on any of the courses listed, visit www.continuityshop.com 17
  • 20. Business Continuity in ICT Summary: To Book or Enquire This two-day course focuses on the technical and Email: babette.h@continuityshop.com procedural issues surrounding ICT Service Continuity Telephone: + 44 (0) 161 743 3555 & Disaster Recovery examining the major pitfalls and common assumptions which prevent both Service The Course Covers: Continuity and Disaster Recovery Plans from working. • Applying Business Continuity principles to The course also illustrates the need for the continuance technical services of the ICT Services and the people responsible for the • Technical continuity strategies services, upon which our Business colleagues have • Data strategies - backup, restoration and replication an-ever growing dependence. The course ultimately • Telecommunications and Networking aims to bridge the gap in understanding between ‘the business’ and the technical staff. • Testing and Exercising technical plans • Documenting technical plans The Course Will Benefit: • Business Continuity Planning for the IT Department • BC Managers wanting to learn more about the Presenters: Mike Mikkelsen FBCI, Ian Francis MBCI technical issues surrounding an organisation’s Business Continuity capability. Course Length: 2 days • ICT Managers and technicians tasked with Cost: £1,205 + VAT (Includes accommodation & food) implementing technical continuity capability. Dates: • April 23rd - 24th • July 14th - 15th • October 15th - 16th • February 23rd - 24th 18 For full details on any of the courses listed, visit www.continuityshop.com
  • 21. Developing & Managing Business Continuity Exercises Summary: To Book or Enquire You will learn how to develop, manage and run Email: babette.h@continuityshop.com Business Continuity and Incident Management Telephone: + 44 (0) 161 743 3555 exercises. The course is very practical with delegates developing and then managing exercise using The Course Covers: their classmates as exercise participants. The course • Planning the Exercise Programme follows the requirements of BS 25999. • Exercises: Desktop and Crisis Management • Planning the Timetable The Course Will Benefit: • Participants, Structure, Scenario & Materials Those on the BC Team tasked with developing and • Sources of resources & exercise management skills running exercises or participating in them. • Control and timing • Running an exercise & developing an exercising policy Dates: • De-briefing, Evaluation, Feedback and Reporting • April 30th - May 1st • June 18th - 19th • September 17th - 18th • October 15th - 16th Presenters: Ian Charters FBCI, Ian Francis MBCI • December 10th - 11th • February 25th - 26th Course Length: 2 days Cost: £1,205 + VAT (Includes accommodation & food) For full details on any of the courses listed, visit www.continuityshop.com 19
  • 22. Command Centre Operations & Crisis Leadership in BCM Summary: To Book or Enquire This programme, aligned with BS25999, covers Email: babette.h@continuityshop.com Business Continuity at Operational, Business and Telephone: + 44 (0) 161 743 3555 Strategic levels (Bronze, Silver and Gold). With six live exercises, the training allows participants to extend The Course Covers: their knowledge, skills and experience through event • Working in a fully active Command Centre simulation in a controlled environment. • Working in a BC Team/Crisis Team, in a variety of roles • Interface between BC teams and external bodies The Course Will Benefit: • Establishment of processes and facilities All Business Continuity Professionals and members of • Practical experience in leadership & decision-making Incident Management Teams. • Shortcomings in information flow • Management of stress in oneself and others Dates: • Overview of the Civil Contingencies Act & BS25999 London: Presenters: Chris Blades SBCI • June 10th - 12th Ken Russell BSc, CEng, MBCI Derby: Course Length: 3 days • October 14th - 16th • December 9th - 11th Cost: Derby - £1,600 + VAT (Non-residential) London - £1,900 + VAT (Non-residential) 20 For full details on any of the courses listed, visit www.continuityshop.com
  • 23. Crisis and Incident Management Helen Sweet Continuity Consulting Summary: To Book or Enquire This two-day course is aimed primarily at those who Email: babette.h@continuityshop.com are tasked with managing an incident, whether at a Telephone: + 44 (0) 161 743 3555 Strategic or Tactical level or those who have to train or exercise others in these roles. It gives practical The Course Covers: experience and theoretical guidance for dealing with • What is an incident - how does it affect an a variety of incidents. organisation? • How is an incident escalated and by what structures? The Course Will Benefit: • Who makes up the incident management team? All Business Continuity professionals and members of • What resources does the team require? Incident Management teams and those required to • What does an incident management plan contain? exercise or train others in those roles. • How are crisis communications managed? • How do you train and exercise the team? Dates: • June 15th - 16th • September 7th - 8th Presenter: Simon Langdon MBCI, IC & HS • November 17th - 18th • February 25th - 26th Course Length: 2 days Cost: £1,205 + VAT (Includes accommodation & food) For full details on any of the courses listed, visit www.continuityshop.com 21
  • 24. Protecting Reputation In a Crisis Summary: To Book or Enquire This two-day course will enable delegates to Email: babette.h@continuityshop.com take the initiative and use the media and other Telephone: + 44 (0) 161 743 3555 communication channels to their advantage in a crisis. They will learn how to emerge with their The Course Covers: reputation enhanced, rather than diminished, and to • The psychology of crises be remembered for handling a crisis rather than for • Communication techniques having a crisis. • Anticipating & preparing PR management of a crisis • Understanding the nature of crisis The Course Will Benefit: • Realistic and achievable crisis preparation Business Continuity professionals, Public Relations • The crisis handling checklist Managers and Members of the Board with • Analysing and communicating with the various responsibility for Crisis Communications. audiences • Media Handling & Interview techniques Dates: • April 20th - 21st • July 6th - 7th Presenter: Michael Bland, MBCI, FCIPR • October 12th - 13th • February 25th - 26th Course Length: 2 days Cost: £1,205 + VAT (Includes accommodation & food) 22 For full details on any of the courses listed, visit www.continuityshop.com
  • 25. Crisis Command Centre Management & Operation Summary: To Book or Enquire This intensive course trains delegates in Crisis Email: babette.h@continuityshop.com Management Team responses at Operational Telephone: + 44 (0) 161 743 3555 (Bronze), Tactical (Silver) and Strategic (Gold) level of command. The course helps delegates to The Course Covers: build their confidence as Crisis Management Team • Practising command and control; leadership; crisis members by using simple background training and communications to internal and external agencies sophisticated simulations. This give the delegates • Understanding crisis management systems in the opportunity to build their expertise through industry & government understanding the systems used and the practice of • Emergency services responsibilities; ‘Tricks of the a series of progressive exercises in a safe but realistic trade’; information systems and methods environment. • Roles and responsibilities at all levels; strategies and their applications; public sector obligations The Course Will Benefit: and the Civil Contingencies Act Crisis Management Team memebers and leaders, also those providing administrative, secretarial or private Presenters: Patrick Roberts MA MBCI, Chris Needham-Bennett MBCI office support to a crisis team. Course Length: 2 days Cost: £1,205 + VAT (Excluding accommodation) Dates: • May 14th - 15th • September 10th - 11th • November 26th - 27th • February 18th - 19th • May 13th - 14th For full details on any of the courses listed, visit www.continuityshop.com 23
  • 26. The following BCI-Endorsed courses are available outside the UK For further details visit: www.continuityshop.com The BCI’s Good Practice Guidelines Modules Available in-house internationally and (at the time of printing) public courses are available in United Arab Emirates, Canada, USA, Singapore and China. Please enquire for a current list of venues. Other Endorsed Courses Australia: North America: • Risk Assessment & Business Impact Analysis • The Business Continuity Foundation Course Workshop • Developing and Managing BC Exercises • Testing Recovery Plans Workshop • IT DR Technical Issues • Writing a Business Continuity Plan Workshop • Continuity For Telecommunications and Call-Centres • An Executive Overview of Business Continuity Italy: • Business Continuity Basics • Gestione Continuita’ Operativa China: Singapore: • Do-it-yourself BCM • Do-it-yourself BCM • Business Continuity Management - a Practical Approach • A Practical Introduction to Crisis Management 24 For full details on any of the courses listed, visit www.continuityshop.com
  • 27. The following courses are available from NORMIT. See www.continuityshop.com for further details. • Business Continuity Workshop A one day course that offers a simple approach with practical solutions to ensure that small and medium scale businesses can help themselves to survive if affected by an emergency. • Managing Emergencies A one day course aimed at enhancing the knowledge and skills that delegates will require when implementing Emergency Risk Treatment Strategies for their own organisation. • Exercise Management A one day course that develops the abilities of delegates to develop and manage a wide range of exercises, from a small scale Emergency Response Team to a multi-agency community emergency management exercise. • Practical Emergency Risk Management A one day course offering a sound foundation in the knowledge and skills required to enable delegates to develop emergency risk treatment strategies for their organisation. • Emergency Plan Writing A one day course that looks at the principles and importance of emergency plan writing. It examines a structured approach to emergency plan design, development and review. For full details on any of the courses listed, visit www.continuityshop.com 25
  • 28. Essentials of Business Continuity Management – e-learning Summary: To Book or Enquire Essentials of BCM is a new BCI Approved learning Email: babette.h@continuityshop.com resource which gives a complete overview of the Telephone: + 44 (0) 161 743 3555 Business Continuity Management (BCM) lifecycle in keeping with the Business Continuity Institute’s Good The Course Covers: Practice Guidelines and BS 25999. • The need for continuity planning The course contains a level of information roughly • The language, concepts and tools of Business equivalent to that of a one-day classroom based Continuity course. It explains the key concepts of BCM and will • How to define continuity requirements and choose help the student to gain a good understanding of appropriate recovery strategies what is required in order to implement BCM within • Understanding the key elements of a continuity an organisation. plan • How to exercise the plan The Course Will Benefit: • The key elements of a Business Continuity Those wishing to gain an overview of the complete Programme Business Continuity Management Process. Presenters: Ian Charters FBCI Cost: £400 + VAT 26 For full details on any of the courses listed, visit www.continuityshop.com
  • 29. What is BCM? The Awareness Raising Module Summary: To Book or Enquire This course contains much of the material from the Email: babette.h@continuityshop.com first module of the “Essentials of BCM” course but is Telephone: + 44 (0) 161 743 3555 designed to be used for awareness raising across an organisation - in order to help to Embed BCM within The Course Covers: the Organisation’s culture. • What BCM is The course does not go into the majority of BCM • The reasons for BCM concepts or methodology but instead focuses on a • What a BCM Incident is manageable collection of key concepts and reasons • The importance of Time for BCM which will help a BC manager to gain • The reasons for an alternative to the ‘Risk’ approach support from across the organisation. • An introduction to The BCM Lifecycle The Course Will Benefit: Presenters: Ian Charters FBCI Organisations which need to promote internal Cost: is dependent on organisation size. Contact our team for a quote. BCM awareness. For full details on any of the courses listed, visit www.continuityshop.com 27
  • 30. Major Incident Management Summary: To Book or Enquire Understanding multi-agency major incident Email: babette.h@continuityshop.com management is vital for those with responsibilities Telephone: + 44 (0) 161 743 3555 as ‘responders’ under the Civil Contingencies Act 2004. It is also important for those involved in The Course Covers: business continuity management in relation to how • Understanding the Civil Contingencies Act 2004 a major incident, from within or externally, will • Role - Emergency Responders, Local Authorities and impact upon a business and how they can minimise Voluntary Services that impact by engaging effectively with emergency • Command and Control – Gold Silver Bronze responders. This two-day course includes an exercise • Managing the media to consolidate and practice new learning. • Police investigation/criminal liability The Course Will Benefit: • Strategic Management - Influencing decisions BC professionals and IMT members and category 1 • Training and Exercising and 2 responders including the emergency services at Presenters: Brian Dillon MSc, SBCI, MIFSM operational and tactical levels. Course Length: 2 days Dates: Cost: £1,205 + VAT (Includes accommodation & food) • Please see: Discounts available for multiple users. www.continuityshop.com/courses/incident.htm 28
  • 31. Advertisement Practice makes Perfect Incident Practical Location Incident Controllers Emergency Managers’ Training Management Training Realistic simulated A hands-on approach Training aimed at training, developed to emergency developing 'first for shift teams in management, responder' groups high-risk leadership within an industries and response office/building location All programmes include ‘live scenarios’ in the LINK Simulator. Bespoke training available LINK Associates International LINK Associates International ( (ASEACOR Company) A SEACOR Company) business continuity • crisis • risk risk • emergency • safety business continuity • crisis • • emergency • safety • media tel: +44(0)161 743 3555 • info@continuityshop.com • www.continuityshop.com/link tel: +44 (0) 01332 222299 • info@linkassociates.com • www.linkassociates.com
  • 32. the business continuity summer school 3-6 AUGUST 2009 - WWW.CONTINUITYSHOP.COM - +44 (0) 161 743 3555