Building a UX team
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Building a UX team

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Building a UX team by Jane Murison, Head of BBC UX&D Children’s, Knowledge & Learning

Building a UX team by Jane Murison, Head of BBC UX&D Children’s, Knowledge & Learning
as presented at Manchester NUX

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Building a UX team Building a UX team Presentation Transcript

  • Building a UX team
    • Jane Murison
    • Head of UX&D
    • Children’s, Knowledge & Learning
  • We’ll talk about
    • Working cross-location
    • Skills and outputs
    • Inheriting people
    • Repositioning teams
    • Flexibility
    • Keeping people and losing people
    • Who to hire
    • Bad things, like poor morale, spreaders of misery and demon greed
  • I’ve been at the Beeb 8 years. Next year I get to touch the Blue Peter dog. It’s pronounced ‘mew-riss-on’ As opposed to ‘terrorist’ or ‘in charge’ This is one of many poor haircuts I’ve had. I was trying to grow it out. My passport smile tries to convey that I am serious but friendly. I end up looking smug.
  • About my team Dec 2009 London Salford Glasgow Aug 2010 Dec 2010 Aug 2011 Now
  • About cross-location working
    • As the line manager you need to
    • - go on trains
    • - use video conferencing and Skype
    • - be able to have a proper conversation on the phone or messenger
    • The best working relationships start face to face.
    As the line managee you need to - consider going on trains - get used to communicating complicated things on email, messenger and phone - trust your manager Remember how little your manager will know about what’s going on in your office if you don’t tell them.
  • Quick exercise
    • Your job title
    What skills you use What skills you have but don’t use Write down... What you want as a job title What skills you’d like to use What skills you wish you have
  • Personal development
    • Your job title
    What you want as a job title What skills you use What skills you have but don’t use What skills you’d like to use What skills you wish you have It would be a surprise if... =
  • Applying this to teams
    • Your team’s scope
    Team development What you want as a scope What skills you use What skills you have but don’t use What skills you’d like to use What skills you wish you have What you make and do What you want to make and do
  • Let’s be realistic
  • Miners
  • ..don’t make wedding cakes
  •  
  • Another quick exercise
    • Your ideal team
    Skillset: Seniority: Skillset: Seniority: Skillset: Seniority: The team now Skillset: Seniority: Comments: Skillset: Seniority: Comments: Skillset: Seniority: Comments: Skillset: Seniority: Comments:
  • Another quick exercise What does it look like now? Your ideal team Skillset: IA, content mapping, DSP Seniority: Senior Comments: Hates my living guts Skillset: Visual Design, Branding Seniority: Midweight Comments: Has potential as mentor Skillset: Flash prototyping Seniority: Midweight Comments: Not interested in new skills Skillset: Interaction designer Seniority: Junior Comments: On short term contract Skillset: Visual Design, Branding, Typography Seniority: Senior Skillset: Interaction Designers Seniority: Midweight Skillset: User research and strategy Seniority: Midweight
  • What do you do? The current team Skillset: IA, content mapping, DSP Seniority: Senior Comments: Hates my living guts Skillset: Visual Design, Branding Seniority: Midweight Comments: Has potential as mentor Skillset: Flash prototyping Seniority: Midweight Comments: Not interested in new skills Skillset: Interaction designer Seniority: Junior Comments: On short term contract Boot him out. Dance a jig when he’s gone. Gently explain she needs to develop and then reluctantly show her the door. Generous salary increase, defacto team lead Permanent midweight contract
  • Right?
  • WRONG
  • Skillset: Visual Design, Branding Seniority: Midweight Comments: Has potential as mentor Generous salary increase, defacto team lead The sudden increase in responsibility causes Geoff to freak out, stop working, and alienate everyone in the office.
  •  
  • Skillset: Interaction designer Seniority: Junior Comments: On short term contract Permanent midweight contract Yay! This goes well. Sally goes from strength to strength and is really pleased with the permie job.
  •  
  • Skillset: Flash prototyping Seniority: Midweight Comments: Not interested in new skills Gently explain she needs to develop and then reluctantly show her the door. Jenny leaves the company and immediately gets a junior job at a User Research Agency, where she discovers a flair for user research. Her prototyping skills put her in a great position to develop research material
  •  
  • Skillset: IA, content mapping, DSP Seniority: Senior Comments: Hates my living guts Two weeks after he leaves, your boss says, “What’s Dynamic Semantic Publishing?” You have to find him on Linked In and eat humble pie Boot him out. Dance a jig when he’s gone.
  •  
  • The moral is...
    • Think about what skills you need.
    • Think about what skills you really need.
    • Really?
    • Think about what your team can offer, bottom up, not just top down
    • Identify broad potential
    • Support specialists with general skills
    • Make use of contractors when you can’t be certain (but don’t be evil)
    • Reward talent with responsibility (but find ways to make it safe)
    • When you don’t like someone, ask yourself if you’re missing something
    • The team can tell you what skills they should be developing
  • Hiring
  •  
  • When hiring...
    • Straight replacement isn’t always right.
    • Hire junior and then develop.
    • Make sure the job description is both accurate and enticing.
    • Use discipline tests when possible.
    • Make sure your interview questions actually tie to the competencies you’re looking.
    • Look for potential rather than software packages.
    • Remember to let your team learn the skill of hiring too.
  • Keeping people and losing people
  •  
  • Hiring
  • Sometimes, it’s okay to lose good people
  • Thanks Jane Murison @mewroh Photo credits Flickr - Lego Miners: mac_filko, Wedding Cake: MrB-MMX, Miner Cake: dinkydoodle.co.uk, Thai Spa: Dennis Wong, Money: CJ Isherwood Other - League of Their Own: Columbia Pictures Corporation ©1992, The Wonder Years, Office Space, Can’t Buy Me Love: IMDB, Dick Whittington: Harrogate Theatre