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Understanding the Engagement Factor:
Engagement Strategies on Social Media

       Debra Askanase, Presenter
          Nov...
Helping ordinary people raise extraordinary amounts for nonprofits is all we do, and we love it.




                     ...
Today’s Speakers




               Debra Askanase
                     FirstGiving



        Hosting: Sam Frank, Synthes...
Understanding the Engagement Factor:
     Engagement Strategies on Social Media




Nonprofit Webinars
July 28, 2010
About the Presenter
Bring strategy into social media:
Community Engagement Manager, FirstGiving
Speaker and presenter

   ...
The Social Media Funnel
     Theories of Engagement
      Designing Engagement
       Nonprofit Examples
     Barriers to ...
The Social Media Funnel




                                          Move to
                                            ...
It’s about RELATIONSHIPS, not
          broadcasting
It’s about the conversation and
    value-added content, not
          broadcasting
It’s about storytelling, not
       broadcasting
Action Taken As a Result of Social Media
   Social Media Influences Actions




                             (nonprofit)
http://www.emarketer.com/Article.aspx?R=1006930,
Effects of Nonprofit Social Media Efforts

Opportunity to learn about new issues – 85%
Another way to support a favorite c...
Using Social Media to Meet Nonprofit Goals http://idealware.org/sm_survey/
Theories of Engagement




       http://www.flickr.com/photos/7855449@N02/2780458538/sizes/m/in/photostream/
http://forrester.typepad.com/groundswell/201
0/01/conversationalists-get-onto-the-
ladder.html
Ladder of Engagement

Happy Bystanders
Spreaders
Donors
Evangelists
Instigators




    The Networked Nonprofit by Allison...
Designing Engagement

      1                  2               3

     What         Determine        Brainstorm and
knowle...
You Need a Content Strategy




           http://www.flickr.com/photos/rmnl/207379365/sizes/o/in/photostream/
Questions to Get You Started


1. Why are people interested in your
   organization or cause?
2. What content creates conv...
Engaging Practices

Real interactions: personal engagement
          Value-added content
         Regular programming
    ...
Assess Participation Opportunities




            http://www.flickr.com/photos/jenlen/291765681/sizes/m/in/photostream/
Blogging
                                                       Micro
          RSS Feeds
                                ...
ExacTarget survey of internet users, April 2010
Source: http://www.emarketer.com/Article.aspx?R=1007829
ExacTarget survey of internet users, April 2010
Source: http://www.emarketer.com/Article.aspx?R=1007829
Twitter Participants and Features

        Appeals to those who want to
        feel most up-to-date, in the
        know....
Facebook Participants and Features

           Fans tend to want to show
           support publicly, motivation for
     ...
Blogging Participants and Features
         They want to be recognized for
         commenting, being loyal readers,
     ...
YouTube Participants and Features
                            News and politics videos gain
                            th...
Awesome Participatory Practices




        http://www.flickr.com/photos/intersectionconsulting/3469011212/sizes/o/in/phot...
Florence: the person behind the logo
Hold a
Twitter
chat
What is more personal than
the Twitter Kids tweeting?
Compelling
from the
introduction
Create opportunities for personal
engagement: Q&A
Facebook app to create
engagement
Barriers to Engagement
Multi-level approvals
Inability to respond quickly
Talking logos



Not knowing what the stakeholde...
Create Your Engagement Calendar




         http://www.flickr.com/photos/cglosli/2215278376/sizes/m/in/photostream/
Sample Engagement Calendar
Sample Engagement Calendar
Nonprofits That Create Great Spaces




           http://www.flickr.com/photos/foundphotoslj/865557386/sizes/m/in/photost...
Epic Change: www.epicchange.org
BullyingUK: wwhttp://www.bullying.co.uk/
Diabetes Hands Foundation: www.tudiabetes.org
Pow...
Find the listings for our current season of webinars
                     and register at
                NonprofitWebinar...
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
Understanding The Engagement Factor: Engagement Strategies On Social Media
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Understanding The Engagement Factor: Engagement Strategies On Social Media

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Social media is ALL about engagement. Your organization’s social media strategy should include an engagement strategy on every platform that adds value to your fans and creates deeper loyalty. In this webinar, we’ll take a look at Twitter, Facebook, blogs or video, and Linkedin. With deeper engagement, your supporters are much more likely to take action at your organization’s urging, share your organization’s information, donate funds, and bring their friends to your social spaces.

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Transcript of "Understanding The Engagement Factor: Engagement Strategies On Social Media"

  1. 1. Understanding the Engagement Factor: Engagement Strategies on Social Media Debra Askanase, Presenter November 10, 2010 Use Twitter Hashtag #npweb Special Thanks To Our Sponsors
  2. 2. Helping ordinary people raise extraordinary amounts for nonprofits is all we do, and we love it. A Proud Sponsor of NonprofitWebinars.com
  3. 3. Today’s Speakers Debra Askanase FirstGiving Hosting: Sam Frank, Synthesis Partnership Assisting with chat questions: Chris Dumas, FirstGiving
  4. 4. Understanding the Engagement Factor: Engagement Strategies on Social Media Nonprofit Webinars July 28, 2010
  5. 5. About the Presenter Bring strategy into social media: Community Engagement Manager, FirstGiving Speaker and presenter Experience: Former executive director, business consultant, fundraiser & more BA, Emory University MBA, Bar Ilan University
  6. 6. The Social Media Funnel Theories of Engagement Designing Engagement Nonprofit Examples Barriers to Engagement Creating the Engagement Calendar http://www.flickr.com/photos/ooh_food/3295778011/sizes/o/in/photostream/
  7. 7. The Social Media Funnel Move to Action Creates Trust Social Media Engage
  8. 8. It’s about RELATIONSHIPS, not broadcasting
  9. 9. It’s about the conversation and value-added content, not broadcasting
  10. 10. It’s about storytelling, not broadcasting
  11. 11. Action Taken As a Result of Social Media Social Media Influences Actions (nonprofit)
  12. 12. http://www.emarketer.com/Article.aspx?R=1006930,
  13. 13. Effects of Nonprofit Social Media Efforts Opportunity to learn about new issues – 85% Another way to support a favorite cause – 80% Used some form of online media to support a cause – 60% Advocate for a cause (forward messages)- 36% Personal behavior change – 34% Purchasing cause-related products – 23% Source: 2009 Cone Consumer New Media Study: http://www.coneinc.com/content2615
  14. 14. Using Social Media to Meet Nonprofit Goals http://idealware.org/sm_survey/
  15. 15. Theories of Engagement http://www.flickr.com/photos/7855449@N02/2780458538/sizes/m/in/photostream/
  16. 16. http://forrester.typepad.com/groundswell/201 0/01/conversationalists-get-onto-the- ladder.html
  17. 17. Ladder of Engagement Happy Bystanders Spreaders Donors Evangelists Instigators The Networked Nonprofit by Allison Fine and Beth Kanter (p.68) http://www.flickr.com/photos/29116597@N04/4796653044/sizes/l/in/photostream/
  18. 18. Designing Engagement 1 2 3 What Determine Brainstorm and knowledge and appropriate develop content is online spaces participation shareable and channels opportunities and/or open to input? Assess unique attributes and Create an culture of each engagement social media calendar space
  19. 19. You Need a Content Strategy http://www.flickr.com/photos/rmnl/207379365/sizes/o/in/photostream/
  20. 20. Questions to Get You Started 1. Why are people interested in your organization or cause? 2. What content creates conversation? 3. What content could create community? 4. What can the community create for your content? (Collaborate and empower) 5. What content or ideas can you open up? 6. What added value can your content offer? 7. What does the medium dictate?
  21. 21. Engaging Practices Real interactions: personal engagement Value-added content Regular programming Participation entry paths hhh Conversation starters Open-ended questions
  22. 22. Assess Participation Opportunities http://www.flickr.com/photos/jenlen/291765681/sizes/m/in/photostream/
  23. 23. Blogging Micro RSS Feeds Blogging Message Photo Boards These are Sharing your tools Chat Video Rooms Sharing Social Networking Podcasts Widgets Source: Universal McCann Companies Study on Social Media Trends (March 2008)
  24. 24. ExacTarget survey of internet users, April 2010 Source: http://www.emarketer.com/Article.aspx?R=1007829
  25. 25. ExacTarget survey of internet users, April 2010 Source: http://www.emarketer.com/Article.aspx?R=1007829
  26. 26. Twitter Participants and Features Appeals to those who want to feel most up-to-date, in the know. Want to connect to real people and be part of a tribe. Pushed by early adopters. @messages, DM, hashtags Tiny URL, personal touch, news Twitter #chats, tag, twitpics, petitions, oneforty.com (store)
  27. 27. Facebook Participants and Features Fans tend to want to show support publicly, motivation for entertainment. Want community and news. @messages, events, video tagging, photo tagging, custom tabs, private groups, open groups, games and apps, causes, calls to action, community
  28. 28. Blogging Participants and Features They want to be recognized for commenting, being loyal readers, loving your organization. May have their own blogs. Readers skew older. Embed video, photo, images, developed ideas, calls to action, community, multi-user blog, guest blogging, commenting strategy
  29. 29. YouTube Participants and Features News and politics videos gain the most comments. 20-35 year old bloggers embed videos the most into their blogs, then 36-60 year-olds. Music and entertainment most popular. 26% of all search is YouTube. Friend requests, wall posting, moderator function, calls to action, video annotation links to cause, comments voting, channel subscriptions, Google checkout donations, embed externally, video responses, text comments, contests
  30. 30. Awesome Participatory Practices http://www.flickr.com/photos/intersectionconsulting/3469011212/sizes/o/in/photostream/
  31. 31. Florence: the person behind the logo
  32. 32. Hold a Twitter chat
  33. 33. What is more personal than the Twitter Kids tweeting?
  34. 34. Compelling from the introduction
  35. 35. Create opportunities for personal engagement: Q&A
  36. 36. Facebook app to create engagement
  37. 37. Barriers to Engagement Multi-level approvals Inability to respond quickly Talking logos Not knowing what the stakeholder wants Not delivering value One-way conversations No entry paths to participation http://www.flickr.com/photos/glenscott/860805757/sizes/l/in/photostream/
  38. 38. Create Your Engagement Calendar http://www.flickr.com/photos/cglosli/2215278376/sizes/m/in/photostream/
  39. 39. Sample Engagement Calendar
  40. 40. Sample Engagement Calendar
  41. 41. Nonprofits That Create Great Spaces http://www.flickr.com/photos/foundphotoslj/865557386/sizes/m/in/photostream/
  42. 42. Epic Change: www.epicchange.org BullyingUK: wwhttp://www.bullying.co.uk/ Diabetes Hands Foundation: www.tudiabetes.org Powered by Orange: www.poweredbyorange.com American Red Cross: http://www.redcross.org/en/ National Wildlife Federation: NWF.org Oceana: www.oceana.org ONE: http://one.org/international/ Charity:water: http://www.charitywater.org/
  43. 43. Find the listings for our current season of webinars and register at NonprofitWebinars.com Chris Dumas Chris@NonprofitWebinars.com 707-812-1234 Special Thanks To Our Sponsors
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