Managing Volunteers & Expectations: A Win - Win
                   Phyllis Lasky
                      September 8, 2010

...
Helping ordinary people raise extraordinary amounts for nonprofits is all we do, and we love it.




                     ...
Today’s Speaker




                         Phyllis Lasky
                      Phyllis Lasky Consulting



             ...
A Win – Win
                                   Phyllis Lasky Consulting
                                     plasky1@comca...
   Began with Ben Franklin
     ◦ Volunteer fire departments
     ◦ Lending libraries




© Phyllis Lasky Consulting 2010...
   A movement that is in high gear
     ◦ Children and young people looking to
       ―make a difference‖
     ◦ Retirees...
   We love ‗em and have always had them
   They perform specific jobs
     ◦ Often clerical, e.g., mailings
     ◦ Phone...
   Fundraising events
   Thank you events
   Bylaws
   Investment
   Other, specific to your nonprofit

 AND        ...
   It‘s about all the organization and ―me‖


   Let‘s look at this paradigm another
    way…




© Phyllis Lasky Consul...
   Is your organizational culture ready and able
    to do what it takes to make the volunteer
    experience a win – win...
   Are volunteers included in your
    strategic plan?
   Do you consider your board
    to be volunteers?
   Are there...
   Target the volunteers that you want
     ◦ Be clear about what the volunteers will do
     ◦ Describe background and i...
◦ Is the organizational culture a fit with
       the need?
          Is a structure in place to support
           the v...
   Individuals who volunteer want to meet an
    immediate personal need:
     ◦ Are you ready?
     ◦ Remember to listen...
   Should you ―make these days work?‖
   Think creatively about who is coming
     ◦ Opportunities abound




© Phyllis ...
   Ambassadors
   Donors
   Other




© Phyllis Lasky Consulting 2010
                                  16
   Consider:
     ◦ Your needs and theirs
     ◦ Is there a consistent need over the course of a
       year
     ◦ Attri...
 Invested volunteers provide good value:
  Manage their needs and yours
  ◦ Growth
  ◦ Ownership
  ◦ Continuity




© Ph...
   Culture and finesse
   Good luck!




© Phyllis Lasky Consulting 2010
                                  19
   Meal de rigueur
   Naming the volunteer position adds to the
    incentive
   Awards

   Warning:

     ◦ Use care ...
   Aren‘t your volunteers donors--
    and vice versa?
     ◦ Define a donor for your organization
        Find ways to ...
   Your strategic approach to volunteers will pay
    off…




             And remember to…

© Phyllis Lasky Consulting ...
© Phyllis Lasky Consulting 2010
                                  23
Phyllis Lasky Consulting

 Communications
 Training
 Development
 Interim management


 57 Park Avenue Extension
 Arlingto...
Find the listings for our current season of webinars
                     and register at

            NonprofitWebinars.c...
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Managing Volunteers & Expectations

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Volunteering is generally considered an altruistic activity, intended to promote good or improve human quality of life, but people also volunteer for their own skill development, to meet others, to make contacts for possible employment, to have fun, and a variety of other reasons that could be considered self-serving.
It’s simple: staff and volunteers each have expectations. If these expectations are the same, all has the potential to go well, but what if they are different?
This webinar will address who your volunteers are, their importance and how to establish a productive working and rewarding volunteer – staff relationship. It takes energy and time, but holds the promise of a huge win-win for all parties involved.

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Managing Volunteers & Expectations

  1. 1. Managing Volunteers & Expectations: A Win - Win Phyllis Lasky September 8, 2010 Use Twitter Hashtag #npweb Special Thanks To Our Sponsors
  2. 2. Helping ordinary people raise extraordinary amounts for nonprofits is all we do, and we love it. A Proud Sponsor of NonprofitWebinars.com
  3. 3. Today’s Speaker Phyllis Lasky Phyllis Lasky Consulting Hosting: Sam Frank, Synthesis Partnership Assisting with chat questions: Chris Dumas, FirstGiving
  4. 4. A Win – Win Phyllis Lasky Consulting plasky1@comcast.net Nonprofit Webinar © Phyllis Lasky Consulting 2010 September 8, 2010 4
  5. 5.  Began with Ben Franklin ◦ Volunteer fire departments ◦ Lending libraries © Phyllis Lasky Consulting 2010 5
  6. 6.  A movement that is in high gear ◦ Children and young people looking to ―make a difference‖ ◦ Retirees wanting to keep busy and to give back ◦ Retirees who are not ready to retire  A very special group that needs focused attention ◦ All ages in between — particularly those who are working! © Phyllis Lasky Consulting 2010 6
  7. 7.  We love ‗em and have always had them  They perform specific jobs ◦ Often clerical, e.g., mailings ◦ Phone duties ◦ Filing  They save staff time  They save agency money  It‘s potentially good public relations © Phyllis Lasky Consulting 2010 7
  8. 8.  Fundraising events  Thank you events  Bylaws  Investment  Other, specific to your nonprofit  AND THEN THERE‘S THE BOARD… © Phyllis Lasky Consulting 2010 8
  9. 9.  It‘s about all the organization and ―me‖  Let‘s look at this paradigm another way… © Phyllis Lasky Consulting 2010 9
  10. 10.  Is your organizational culture ready and able to do what it takes to make the volunteer experience a win – win? © Phyllis Lasky Consulting 2010 10
  11. 11.  Are volunteers included in your strategic plan?  Do you consider your board to be volunteers?  Are there resources for volunteer management? © Phyllis Lasky Consulting 2010 11
  12. 12.  Target the volunteers that you want ◦ Be clear about what the volunteers will do ◦ Describe background and interests needed to be successful ◦ Provide a job description for each position © Phyllis Lasky Consulting 2010 12
  13. 13. ◦ Is the organizational culture a fit with the need?  Is a structure in place to support the volunteers and the staff?  Is an open exchange of information encouraged?  Do you listen to your volunteers? © Phyllis Lasky Consulting 2010 13
  14. 14.  Individuals who volunteer want to meet an immediate personal need: ◦ Are you ready? ◦ Remember to listen ◦ Be responsive © Phyllis Lasky Consulting 2010 14
  15. 15.  Should you ―make these days work?‖  Think creatively about who is coming ◦ Opportunities abound © Phyllis Lasky Consulting 2010 15
  16. 16.  Ambassadors  Donors  Other © Phyllis Lasky Consulting 2010 16
  17. 17.  Consider: ◦ Your needs and theirs ◦ Is there a consistent need over the course of a year ◦ Attrition ◦ Refreshing your volunteer pool  Setting goals © Phyllis Lasky Consulting 2010 17
  18. 18.  Invested volunteers provide good value:  Manage their needs and yours ◦ Growth ◦ Ownership ◦ Continuity © Phyllis Lasky Consulting 2010 18
  19. 19.  Culture and finesse  Good luck! © Phyllis Lasky Consulting 2010 19
  20. 20.  Meal de rigueur  Naming the volunteer position adds to the incentive  Awards  Warning: ◦ Use care with $$ value! © Phyllis Lasky Consulting 2010 20
  21. 21.  Aren‘t your volunteers donors-- and vice versa? ◦ Define a donor for your organization  Find ways to integrate all donors into your organization‘s culture… © Phyllis Lasky Consulting 2010 21
  22. 22.  Your strategic approach to volunteers will pay off… And remember to… © Phyllis Lasky Consulting 2010 22
  23. 23. © Phyllis Lasky Consulting 2010 23
  24. 24. Phyllis Lasky Consulting Communications Training Development Interim management 57 Park Avenue Extension Arlington, MA 02474 website: www.laskyconsulting.com email: plasky1@comcast.net tel: 781.646.7176 mobile: 617.710.3967 24 24
  25. 25. Find the listings for our current season of webinars and register at NonprofitWebinars.com Chris Dumas Chris@NonprofitWebinars.com 707-812-1234 Special Thanks To Our Sponsors
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