Organizations frequently overlook the "critical middle"--how the exercise of leadership at all levels and how the application of a well-integrated operations strategy contribute to results and outcomes. This webinar offers a practical framework for integrating defined leadership and management practices into a holistic operations strategy in order to maximize organizational outcomes. Strategic plans are crucial. Policies and systems are practical. But without an explicit operations strategy and a unified approach to leading and managing the human systems across an organization, significant promise is left unattained.