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Effective Strategic Planning part 3: Measure, Monitor, Report

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No matter how rewarding a planning process is in cultivating your stakeholders, focusing your board and staff, and developing your organization, and no matter how promising the goals and objectives of …

No matter how rewarding a planning process is in cultivating your stakeholders, focusing your board and staff, and developing your organization, and no matter how promising the goals and objectives of your plan, strategic planning cannot be successful unless it drives action. A bit of wisdom from the business world is that we manage what we measure. This webinar rounds out our strategic planning series with a look at selecting what to measure and how to use, track and report the data

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  • 1. Sponsored by:Effective Strategic Planningpart 3: Measure, Monitor, ReportSam FrankMay 15, 2013Twitter Hashtag - #npwebPartOf:
  • 2. Sponsored by:Advising nonprofits in:!•  Strategy!•  Planning!•  Organizational Development!www.synthesispartnership.com!!(617) 969-1881!info@synthesispartnership.com!!INTEGRATED PLANNINGPartOf:
  • 3. Sponsored by:PartOf:Coming this June
  • 4. Sponsored by:Today’s Speaker & HostSam FrankPrincipal, Synthesis PartnershipFounding Director, Nonprofit WebinarsAssisting with chat questions:Jamie Maloney, 4GoodPartOf:
  • 5. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Sam FrankSynthesis PartnershipStrategic Planning for Nonprofitspart 3: Measure, Report, Monitor© Copyright 2013 Synthesis PartnershipAll rights reserved.Copies permitted only with full attribution
  • 6. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Why metrics matter.What you should measure.How to use the information you gather.How to create a more metrics-driven organization.Take-aways"
  • 7. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!What do you think you should be measuring?And why?Question"(Use the question box to respond at any point during the webinar)!
  • 8. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!INTEGRATED PLANNINGIntegrated Planning"!
  • 9. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!OperationsWisdomCultivationCircumstanceOrganizational DevelopmentAspirationWhy Plan?"
  • 10. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Strategic Planning Process !"PrepareAssessEngagePlanImplement
  • 11. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Plan Development !Structure"!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start and completion dates)•  Resources required•  Responsibility
  • 12. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Context!Qualitative QuantitativeIntangible TangibleVision Missiona world in which everychild attains the right tosurvival, protection,development andparticipation!to inspirebreakthroughs in theway the world treatschildren, and to achieveimmediate and lastingchange in their lives!Market sharePeople servedAdmissionsWebsite visitsDonationsPress mentionsFinancial KPIs(key performance indicators)Demolitions stoppedOne day all artisans indeveloping countrieswill earn a fair wage, betreated with dignity andrespect and be able tolive a life of quality.!Ten ThousandVillagesprovides vital, fairincome to Third Worldartisans.!
  • 13. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Approaches to Planning "STRATEGIC PLANNINGRESOURCESOUTPUTSACTIVITIESOBJECTIVESGOALSMISSIONBUSINESS PLANNINGOUTCOMESPROGRAM PLANNINGSTRATEGIC PLANNINGLOGIC MODELTHEORY OF CHANGEOPERATIONS
  • 14. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Approaches to Planning "STRATEGIC PLANNINGRESOURCESOUTPUTSACTIVITIESOBJECTIVESGOALSMISSIONOUTCOMESSTRATEGIC PLANNINGPROGRAM PLANNINGOPERATIONS
  • 15. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!FocusWe manage what we measure.Sustainability“Nonprofit” is a tax status, not a business model.EffectivenessWhere’s the beef?CommunicationWhat they don’t know can hurt you.Why measure?"
  • 16. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!What to measure!Environment (trends)Norms (benchmarks)CHANGING NEEDS!COST FACTORS!REVENUE FACTORS!PERSPECTIVE !COMPETITION!ORGANIZATION!PROGRAMS/SERVICES/DEPARTMENTS!INDIVIDUALS!PROGRESS TOWARD MISSION/VISION !INTERNAL!EXTERNAL!PerformanceOutcomes
  • 17. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Tuition Trend$10,000$12,000$14,000$16,000$18,000$20,000$22,000$24,00096-9797-9898-9999-0000-0101-0202-0303-0404-0505-0606-07Actual RecastEquivalent DollarComparison11.8%0.3%0%2%4%6%8%10%12%MedianIncomeTuitionHousehold Median Income$30,000$32,000$34,000$36,000$38,000$40,000$42,000$44,0001989 1999Actual RecastHow !"Trends !
  • 18. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!How !"Trends !-12%!-10%!-8%!-6%!-4%!-2%!0%!2%!4%!6%!00-01 ! 01-02! 02-03! 03-04 ! 04-05 ! 05-06 !Attendance Trends!A!E!F!H!
  • 19. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!How !"Trends !
  • 20. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Values per Square Foot$57.80$6.60$6.30 $7.20$0$10$20$30$40$50$60Deferred Maintenance Operating CostSchoolCompTotal Bldg Area per Student260322200225250275300325350School CompDeferred Maintenance as % ofReplacement Value43%5%0%10%20%30%40%50%School CompHow !"Benchmarks !
  • 21. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!How !"Benchmarks !Years of Experience (% of faculty)!0%!10%!20%!30%!40%!<5! 6-10! 11-15! 16-20! 21 +!Local!
  • 22. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!What to measure!Environment (trends)Norms (benchmarks)CHANGING NEEDS!COST FACTORS!REVENUE FACTORS!PERSPECTIVE !COMPETITION!ORGANIZATION!PROGRAMS/SERVICES/DEPARTMENTS!INDIVIDUALS!PROGRESS TOWARD MISSION/VISION !INTERNAL!EXTERNAL!PerformanceOutcomes
  • 23. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start and completion dates)•  Resources required•  ResponsibilityHow !"Performance & Outcomes: Strategic Plan!<PERFORMANCE!OUTCOMES>!
  • 24. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start and completion dates)•  Resources required•  ResponsibilityFriendshipWorks: Reduce socialisolation, enhance the quality oflife, and preserve the dignity ofelders and adults with disabilities inthe greater Boston area. !Centerpoint Institute for Life &Career Renewal: offers lifelongtools to navigate uncertainty, buildmeaningful careers, and designcourageous lives. !Literacy Advance of Houston:!Transforming lives andcommunities through the doorwayof literacy. !Plan Development !Mission = Outcome"!
  • 25. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start and completion dates)•  Resources required•  Responsibility[Membership]Strengthen ties & the sense ofcommunity among all members.[Programs]Offer access to resources foryoung adults with cancer, theirfamilies, and their care providers. [Advocacy]Influence public policy in supportof missionPlan Development !Goals = Outcomes"!
  • 26. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start and completion dates)•  Resources required•  ResponsibilityFoster strategic relationships withdecision-makers.[Advocacy]Influence public policy in support of missionDevelop partnerships withcongruent organizations.Plan Development !Objectives = Outcomes"!
  • 27. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start and completion dates)•  Resources required•  ResponsibilityDevelop programs that appeal toevery segment of the community.[Membership]Strengthen ties & the sense of communityamong all members.Engage new members through asmany means as possible. Cultivate all younger members aspotential leaders. Plan Development !Objectives = Outcomes"!
  • 28. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start & complete dates)•  Resources required•  ResponsibilityFoster strategic relationships with decision-makers.[Advocacy]Influence public policy in support of missionCreate contact list of decision-makers!Master list completedApril 2013$ 0Director of Government RelationsPlan Development !Actions = Outputs"!
  • 29. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start & complete dates)•  Resources required•  ResponsibilityFoster strategic relationships with decision-makers.[Advocacy]Influence public policy in support of missionSpeak with each decision-maker once/mo.!Monthly contacts madeMay 2013 ff$ 0Director of Government RelationsPlan Development !Actions = Outputs"!
  • 30. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based GoalsSupporting ObjectivesMeasurable ActionsMission•  Clear, specific action•  Measurable result•  Timeline (start & complete dates)•  Resources required•  ResponsibilityIncrease professional development fundingIncrease funding by 10% / yearBegin with FY 2013; ongoing for 5 years$ 65,000CEORecruit, develop and retain an excellent staff.[Programs]Offer unrivaled quality of programs and services.Plan Development !Actions = Outputs"!
  • 31. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!How !"Performance & Outcomes: Programs!Mission: !End isolation and improve quality of life foryoung adults affected by cancerMission-Based Goal: !Offer access to resources for young adults withcancer, their families, and their care giversSupporting Objective 2"Develop a robust presence in cancer treatment centersSupporting Objective 1"Upgrade the website to state of the art
  • 32. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Mission-Based Goal: Membership "Strengthen ties & the sense of communityamong all members.Supporting Objective 1:"Develop programs that appeal to every segment of the CBE community.Supporting Objective 4:"Reach out to members only partially engaged in the CBE community.Supporting Objective 8:"Cultivate all younger members as potential leaders.Supporting Objective 1:"Communicate the financial facts more clearly to the membership.Supporting Objective 3:"Make prudent choices about programs that can be supported.Supporting Objective 4:"Build understanding about the need to enhance the endowment.Mission-Based Goal: Finance"CBE will operate in a fiscally responsiblemanner.How !"Performance & Outcomes: Support Functions!
  • 33. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!How !"Performance: Strategic Plan Measurable Actions !
  • 34. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!!!How !"Performance: Strategic Plan Measurable Actions !
  • 35. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!How !"Performance & Outcomes: Strategic Plan Tracking & Monitoring !!
  • 36. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!How !"Performance & Outcomes: Strategic Plan Tracking & Monitoring !!
  • 37. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!How !"Performance & Outcomes: Dashboards!
  • 38. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Dashboard 41.7%January 31, 2013: 41.7% of FY 2012Engagement & GovernanceEvent guests per trustee (#) 3.6 5.75 10 74% 3.45 8.2 138% 82%New donors per trustee (#) 1 2 5 150% 1.36 2.4 76% 48%Non-trustees on committees (#) 0 0 4 N/A 0 2 NEW 50%Non-trustees fundraising (#) 0 0 2 N/A 0 1 NEW 50%FinanceBudget vs. Actual ($ million) 1.76 1.94 3.00 55% 0.96 1.43 49% 48%Cash reserve at FYE ($ thousand) 0.98 1.21 1.67 38% 1.19 1.65 39% 99%LegendLAGGINGPROBLEMFY 12YTDYTD %GrowthYTD %FY GoalSTRONGGROWTHABOVE GOALON TARGETFY 10ActualFY 11ActualFY 12Goalincrease11 - 12FY 11YTDHow !"Performance & Outcomes: Dashboards!
  • 39. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Creating a culture of metrics!Identify what matters most to your organization.Find meaningful measures to get at these issues.Share your reporting broadly.Mandate staff to set and manage metricsBe clear that metrics will drive decisions(“the data shows that this isn’t working,so here’s what we’re going to change”)
  • 40. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!Resources !"! Critical Issues# 1 Why Plan? http://bit.ly/SyPci01# 2 The Secret Life of Surveys http://bit.ly/SyPci02# 5 The Structure of Planning http://bit.ly/SyPci05# 7 On Mission http://bit.ly/SyPci07# 8 The Measure of Success http://bit.ly/SyPci08# 9 Brand Identity for Nonprofits? http://bit.ly/SyPci09#11 Integrated Planning http://bit.ly/SyPci11#12 Managing Change http://bit.ly/SyPci14#15 Strategic Action http://bit.ly/SyPci15#17 Fear & Loathing of Strategic Planning !http://bit.ly/SyPci17Arguments Against PlanningBlog post from prior webinar http://bit.ly/SyParguments Other Webinars on Strategic PlanningStrategic Planning Part 1: Cultivation & Organizational Development http://bit.ly/SyP2013plan1Strategic Planning Part 2: Plan Development http://bit.ly/SyP2013plan2Complimentary consultation !"(by e-mail or phone appointment) sbf@synthesispartnership.com
  • 41. SYNTHESISP A R T N E R S H I PStrategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!© 2013 Synthesis Partnership All rights reserved!SYNTHESISP A R T N E R S H I PAdvising nonprofits instrategy, planning, & organizational developmentQuestions?!!!!!!!!!!!683 Commonwealth Avenue"!Newton MA 02459!""617 969 1881"!sbf@synthesispartnership.com!www.synthesispartnership.com"!© Copyright 2013 Synthesis Partnership!All rights reserved.!Copies permitted only in entirety and with full attribution!Sam Frank, Principal"Synthesis Partnership!
  • 42. Sponsored by:Find listings for our current seasonof webinars and register at:NonprofitWebinars.comPartOf: