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To lead operations — let alone innovate — amid frequent restructurings, program changes, and retirements, nonprofit leaders know they must quickly capitalize on hidden know-how. That is, know-how that lives inside the teams, processes and people that comprise their organizations and networks. However, too often managers ignore knowledge gaps, or they focus only on “capturing” and “managing” knowledge, and fail to put it to work. By reducing knowledge transfer to pages, emails, and tweets, they lose valuable context and leave constituencies floating in a sea of information.
Knowledge Jam, the subject Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011) puts conversation into the center of knowledge-transfer. In this facilitated process, knowledge-seekers and knowledge-originators draw out context and reasoning so that they can apply that knowledge quickly. Learn how and when to plan and lead a Knowledge Jam to capitalize on your organization’s fleeting knowledge.