Global Network Operations Centers and Global Service Delivery

Global Network Operations Center launch Armando Almeida Head of Global Services & Member of Executive Board© Nokia Siemens Networks

This is Nokia Siemens Networks Global Services Subscribers managed 570 million 1 million network elements remotely 300 MS contracts accessible for Care 45,000+ people GS Market sizeEvery 95 seconds we ~100B EUR No of security projects put a BTS on air implemented 250 NSN GS Business Energy efficiency measures No of BTSs 46% of NSN applied to implemented per growing fast 1000+ Legacy sites year 330,000 1200 No of SI & customisation projects © Nokia Siemens Networks

Why Global Delivery? Operational Efficiency Network and Service Quality End-users perceive that only 80% of cross-industry firms If all Communications Service Providers operated perceive they deliver a… 8% of the firms deliver a superior customer experience at the level of the 3rd best performer in their region, the entire telecom industry could benefit from savings of: 80% 8% US $85 Billion …superior customer experience Source: data based on Strategy Analytics statistics 2008 Changing business environment Source: Bain & Co., 2007 cash, cost, simplicity Scale & scope arbitrage Asset Efficiency Index, 2008=100 Traffic Users Revenues Source: Disruptive Analysis forecasts & estimates© Nokia Siemens Networks

How do customers benefit? Delivery capability for any scope and short ramp-up times and Clear Service Level Speed Agreements and Multiple time zones continuous performance and languages metrics Quality Multi Vendor Highly automated Efficiency global tools competences and practices Through global economies of scale, synergy and right- shoring End to end service delivery through our GNSCs© Nokia Siemens Networks

St Petersburg Moscow Warsaw Beijing Dallas Tokyo Lisbon Noida Mexico Cairo Shanghai Chennai Bangkok Rio de Janeiro Kuala Lumpur Curitiba Jakarta Sao Paulo Global Service Delivery 3 integrated Global 15 service-specific Network Solution Centers Global Delivery Centers Regional organizations in 150 countries© Nokia Siemens Networks

End to end remote services through Global Network Solution Centers Remote Site integration Fault & Performance Management Fastest time to market Efficient network management and end-to-end transparency Network & service optimization Multi Vendor Energy Network Ready for best smartphone- / Operations Reducing energy bills MBB customer experience Lifecycle and carbon emissions Fast and risk free Identify and manage quality issues network evolution before they affect end users SW release installation Preventive Care© Nokia Siemens Networks 2011

Industrialized efficiency through global delivery Remote planning and Remotely managing 100 optimization projects million alarms, 200,000 More than 45% of delivered to 180 customers trouble tickets and sites integrated in 110 countries. 127,000 performance remotely reports per month Lisbon NoidaOver 2.5 million Network Operations fromannual remote Chennai GNOC Chennai for a CSPhours per year. in Australia • Critical fault resolution time reduced to 0.6 days from 5 days despite 31% increase in number of • Remote integration of new sites incidents • Remote Software planning & provided 24/7 flexibility • 3G cell availability upgrade • Rapid roll out enabled Vip mobile increased from 99.5% to • 40% faster deployment than to launch mobile broadband HSPA+ 99.9% onsite software upgrades services ahead of its rivals • 300+ 3G sites were successfully deployed© Nokia Siemens Networks on time and on budget

Global Network Operation Centers(GNOCs) are the foundation of ourManaged Services delivery Over 2500 employees Moscow* Lisbon Noida 200 million subscribers managed Chennai Sao Paulo 540 000 network elements managed * To be opened in Q32011 • Remotely managing 540k network elements & over 200 million subscribers through GNSCs • Remote network operations for close to 30 CSPs from GNOCs • Covering all technologies from fixed, mobile, to converged IP networks • Multi-vendor capabilities including Ericsson, Alcatel-Lucent, Huawei etc Award for GNOC as “Innovation in managed services” from Economic Times/ Ernst & Young in April 2011© Nokia Siemens Networks

Transformation to service management Service management • Optimized total cost of ownership Customer Service • Foundation for experience view Service operations customer Churn Business experience reduction view End to end view of a service management and its impact on business Service Customer and customers • Increase revenues differentiation view through differentiated services Network operations Transformation Operational E2E network efficiency view Network operations Network monitoring, Network Cost reduction domain view configuration & reporting© Nokia Siemens Networks

The new Brazil Global Networks Operations Center • Total area of 1400 sq.m • 6 customer networks* operational • 12,000 network elements & over 15 million subscribers • 240 employees (with capacity over 350 employees) • Handling over 100,000 alarms and15,000 trouble tickets per month • Generating 900 performance reports GNOC Sao Paulo inauguration by Alan Strauss (EVP and per month CTO, NII) Eduardo Araujo, Head of Latin America, NSN and Armando Almeida, Head of Global Services, NSN 31st May 2011 *by July 2011© Nokia Siemens Networks

Why Nokia Siemens Networks GNOCs ? “Increasingly in the telecom industry, differentiation among vendors is less on products and features. For NII, this Centralization/redundancy/security (differentiation) was less about products and processes and • Experience of centralization – improved time to market more about the strong linkages • Tested redundancy & business continuity, certified security between NSN and NII cultures, your global experience and perspectives which made it easier for us in the Managed Efficiency Services agreement to work • Tools – best in class OSS, 3rd party tools and NSN innovation with you and transition our people and processes into your • Industrialized process GNOC” Alan Strauss EVP and CTO, Nextel International Pro-activeness Holdings Inc • Addressing issues before they arise through preventive N/W management tools End-user Satisfaction • GNOC supports VAS/ BSS/IT operations improving subscriber satisfaction • Evolution from Network to Service Management© Nokia Siemens Networks

We believe efficiency is more than working harder. It’s working smarter. Nokia Siemens Networks Services Knowing how to deliver© Nokia Siemens Networks /

Global Network Operations Centers and Global Service Delivery

by Nokia Siemens Networks

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