Implementing Mobile NumberPortability in Africa:The Kenyan ExperiencePresentation by:Mwende NjirainiMNP Project ManagerCom...
Number Portability Drivers• Consumer concerns: inconvenience/cost associated withchange of number.• Regulatory tool:– Prom...
MNP Implementation Process• 1st Public consultation; 2004– Regulations Governing Number Portability– Public Consultation D...
MNP Implementation Process• 2nd Consultation: Introduction of ServiceProvider Number Portability (SPNP) inKenya, 2008• Rig...
The right environment:Regulatory ReformPost-RegulationEraUp till1999Exclusivity/MonopolyEra1999PartiallyliberalizedEra2000...
The right environment:Unified Licensing FrameworkContent ServiceProvidersApplicationService ProvidersNetwork FacilityProvi...
The right environment:Mobile Termination Rates• Determination on Interconnection Rates forMobile Telecommunications Networ...
MNP Introduction• International tender: 28thOctober 2009, theCommission• Porting Access BV, The Netherlands– Winning bidde...
Consultative process:MNP Documentation Development• Working Groups:• Process Working Group• Technical Working Group• Legal...
Process Working Group• Development of Procedures and Guidelinesfor MNP issued 17th October 2010– Requirements on the Recip...
Technical Working Group• Technical Guidelines signed 17th December2010– Number Portability Scheme: All Call Query (ACQ)jus...
Technical Working GroupAll Call Query (ACQ)NPDB(Number PortabilityDatabase)OriginatingNETWORKRECIEPIENTDONER NETWORK312Dir...
Technical Working Group• Tariff transparency: Audible warning for off-net calls• Readiness status monitoring– MNP Web Inte...
Legal Working Group• MNP Service Agreement signed 17th December 2010• Contract– Obligations of operators and Porting Acces...
Legal Working Group: Project Plan2010 2011September October November December January FebruaryMarch April1st Phase Test sy...
MNP Service Launch• MNP Service Launch;1st April 2011– FAQs– Print and electronicmedia campaign– Radio and TVinterviewsInt...
MNP Service LaunchInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzan...
MNP Service LaunchInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzan...
MNP Service LaunchSafaricom: Karibu tushererekeeInternational MNP Implementation and Management Summit, 15th – 16th Novemb...
MNP Service LaunchInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzan...
MNP Service Launch: Challenges• Technical hitchesamong operators inporting and routing• Timed out requests• Porting reques...
MNP Service Audit• End-to-end tests of SMS delivery to toll free shortcode 1501• SMS Queuing tests• Confirmation of automa...
MNP Service AuditPoint of Failure Link connecting Test ParameterPoint 1 Subscriber todonor operatorDelivery of SMS 1501 to...
MNP Service Audit:Recommendations• Amending MNP Procedures and Guidelines:– Removal of a specific body text of SMS to 1501...
MNP Service Audit:Recommendations• Strict compliance with the provisions ofMNP framework:– Relevant license conditions– MN...
MNP Service Audit:Recommendations• Consumer education– Full disclosure of the terms andconditions/implications of porting–...
Number of In-PortsInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzan...
Is MNP a Success?* Mobile Number Portability. Lessons learnt. *Mobile number portability - is it worth it?KEY PERFORMANCE ...
Questions?www.cck.go.kemnp@cck.go.keinfo@cck.go.keInternational MNP Implementation and Management Summit, 15th – 16th Nove...
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Implementing Mobile Number Portability (MNP) in Africa: Kenyan Case Study

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MNP was launch in Kenya on 1st April 2011, making Kenya the 2nd Sub-Saharan country to successfully launch the service.
The presentation gives the regulatory process that facilitated the launch of MNP services in Kenya

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Implementing Mobile Number Portability (MNP) in Africa: Kenyan Case Study

  1. 1. Implementing Mobile NumberPortability in Africa:The Kenyan ExperiencePresentation by:Mwende NjirainiMNP Project ManagerCommunications Commission of Kenyaat:International MNP Implementation and Management Summit15th – 16th November 2012Dar es Salaam, Tanzania
  2. 2. Number Portability Drivers• Consumer concerns: inconvenience/cost associated withchange of number.• Regulatory tool:– Promote competition in a multi-operator environment– Enhance consumer freedom of choice• Customer decision to port:– Price– Quality of Service (QoS)– Service Coverage– Retail shop/agency proximityInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  3. 3. MNP Implementation Process• 1st Public consultation; 2004– Regulations Governing Number Portability– Public Consultation Document on Introduction of NumberPortability in Kenya• Responses:– 1 fixed operator - no favourable porting operator– 2 Mobile operators – unnecessary customer churn– Consumer concerns – lack of tariff transparency of on-netand off-net• Decision to defer until:– The market had at least 3 mobile operators– Differential between on-net and off-net tariffs narrowedInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  4. 4. MNP Implementation Process• 2nd Consultation: Introduction of ServiceProvider Number Portability (SPNP) inKenya, 2008• Right environment created for introduction ofMNP servicesInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  5. 5. The right environment:Regulatory ReformPost-RegulationEraUp till1999Exclusivity/MonopolyEra1999PartiallyliberalizedEra2000-2004PostexclusivityEra:TechnologyNeutrality2004 to2008PostexclusivityEra:UnifiedLicensing2008 todate5International MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, TanzaniaRef: Unified Licensing Framework (ULF)
  6. 6. The right environment:Unified Licensing FrameworkContent ServiceProvidersApplicationService ProvidersNetwork FacilityProviders• Premium RateService Providers• Number PortabilityService Provider(NPSP)• Internet ServiceProviders (ISP)• 4 mobile operators(Safaricom, AirtelNetworks, EssarTelecoms, Orange)6International MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  7. 7. The right environment:Mobile Termination Rates• Determination on Interconnection Rates forMobile Telecommunications Networks -August 2010– on-net and off-net tariffs narrowedInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, TanzaniaNominal KES. 1stJuly20101stJuly20111stJuly20121stJuly2013MobileTermination2.21 1.44 1.15 0.99
  8. 8. MNP Introduction• International tender: 28thOctober 2009, theCommission• Porting Access BV, The Netherlands– Winning bidder on basis of lowest porting charge– Max per port charge = €1.62 =KES 172 ex-VAT– Registered local company: M/s Port Access KenyaLimited licensed 21st June 2010International MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  9. 9. Consultative process:MNP Documentation Development• Working Groups:• Process Working Group• Technical Working Group• Legal Working GroupInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  10. 10. Process Working Group• Development of Procedures and Guidelinesfor MNP issued 17th October 2010– Requirements on the Recipient Operator whentaking a porting requestInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  11. 11. Technical Working Group• Technical Guidelines signed 17th December2010– Number Portability Scheme: All Call Query (ACQ)justification• Merits:– Recipient /originating network determines call routing– Once a number is ported, it can be removed from thedatabase of the Donor network• Demerits:– Additional processing capacity– All call querying may result in call set-up delayInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  12. 12. Technical Working GroupAll Call Query (ACQ)NPDB(Number PortabilityDatabase)OriginatingNETWORKRECIEPIENTDONER NETWORK312DirectRoutingDirect Routing or all call queryInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  13. 13. Technical Working Group• Tariff transparency: Audible warning for off-net calls• Readiness status monitoring– MNP Web Interface testing• Web Service testing• System integration• End-to-end tests• Equipment Installation Status– Equipment procurement and installation status– Implementation of routing databases• Operational Status– Identification of retail outlets– Training of relevant staff/agentsInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  14. 14. Legal Working Group• MNP Service Agreement signed 17th December 2010• Contract– Obligations of operators and Porting Access– Indemnity– Confidentiality– Dispute Resolution– Service specifications, etc• Schedules:– Cost and payments– Procedures and Guidelines for the provision of MNP– Service level agreement– Business Rules and Processes– Project PlanInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  15. 15. Legal Working Group: Project Plan2010 2011September October November December January FebruaryMarch April1st Phase Test system availabilityPreparation of Go LiveWorking Groups: Final Document Review and MeetingsRelease of GuidelinesCEO Signing ofContractTraining and consultations with Porting Access2nd phase OperatorEnd-2-End tests withsystem connection toSMSCInter- operator testsDebuggingFreezedateMNPGoLiveInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  16. 16. MNP Service Launch• MNP Service Launch;1st April 2011– FAQs– Print and electronicmedia campaign– Radio and TVinterviewsInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  17. 17. MNP Service LaunchInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, TanzaniaAirtel : Ni Kuhama
  18. 18. MNP Service LaunchInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, TanzaniaTelkom Kenya: Mobile Number Portability
  19. 19. MNP Service LaunchSafaricom: Karibu tushererekeeInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  20. 20. MNP Service LaunchInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, TanzaniaEssar Telecom: Join YU today for Free
  21. 21. MNP Service Launch: Challenges• Technical hitchesamong operators inporting and routing• Timed out requests• Porting request on‘Awaiting SMS’• Port out requestsunreachable fromdonor operatorInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  22. 22. MNP Service Audit• End-to-end tests of SMS delivery to toll free shortcode 1501• SMS Queuing tests• Confirmation of automatic routing table updatesInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  23. 23. MNP Service AuditPoint of Failure Link connecting Test ParameterPoint 1 Subscriber todonor operatorDelivery of SMS 1501 toSMSCPoint 2 Donor Operator toPorting AccessDelivery of SMS 1501 toPorting AccessPoint 2Donor operator Central Database1501SMS 1, 2Point 1International MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  24. 24. MNP Service Audit:Recommendations• Amending MNP Procedures and Guidelines:– Removal of a specific body text of SMS to 1501– Automated MNP system• Maximum 48 hours porting process• Immediate (maximum 15minutes) database updates– Enforcement action of the Kenya Information andCommunications (Compliance Monitoring,Inspections and Enforcement) Regulations, 2010International MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  25. 25. MNP Service Audit:Recommendations• Strict compliance with the provisions ofMNP framework:– Relevant license conditions– MNP Procedures and Guidelines– MNP Service AgreementInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  26. 26. MNP Service Audit:Recommendations• Consumer education– Full disclosure of the terms andconditions/implications of porting– Step by step porting procedure– Operator customer service staff trainingInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
  27. 27. Number of In-PortsInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania01000200030004000500060007000Oct-Dec-11 Jan-Mar-12 Apr-June-12 Jul-Sep-12 Oct-Dec-12Source: CCK Quarterly Sector Statistics 2nd Quarter of Financial Year 2012/13 (Oct-Dec 2012)
  28. 28. Is MNP a Success?* Mobile Number Portability. Lessons learnt. *Mobile number portability - is it worth it?KEY PERFORMANCE INDICATOR1 How long does it take to complete theporting process?Porting times are short(Automated process)2 Does the customer have to pay toport?Porting customer does not haveto pay for porting3 Which operator does the customerhave to contact to start the portingprocess?Customer has to contact onlyrecipient operator only.Donor may seek to dissuade theporting customer or frustratethe porting process4 Is the availability of MNP wellpublicized and marketed?MNP is actively promoted andwelcomed
  29. 29. Questions?www.cck.go.kemnp@cck.go.keinfo@cck.go.keInternational MNP Implementation and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
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