Quick thinking in online customer service - Community behaviour matrix
by NixonMcInnes on Jul 26, 2012
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A guide to prioritisation and categorisation in online customer service. ...
A guide to prioritisation and categorisation in online customer service.
When handling customer service through social channels, how do we decide which conversations to prioritise?
By looking and the sentiment and the behaviour within various conversations, we can decide where to spend valuable time and effort.
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