Zensar Oracle
Capability
Presentation
Agenda
Zensar Profile
Zensar Oracle Practice
Oracle Capabilities
Release 12 Capabilities
Oracle Expertise
Differentiators
...
10/10/2013 3
Power Tyre
RetailSpecialtyInfrastructure Entertainment
Carbon Black IT
Zensar and
RPG Enterprises
www.zensar....
4
Zensar and RPG Enterprises
Zensar - A Snapshot
8300+ associates
400+ customers
20+ global locations
SEI CMMi Level 5 v1....
10/10/2013 5
Global Presence
*Zensar Akibia Global Infrastructure Delivery Center
www.zensar.com | © Zensar Technologies 2...
A Diversified Customer Portfolio
610/10/2013 www.zensar.com | © Zensar Technologies 2012
Manufacturing
Insurance
Retail
Ba...
10/10/2013 www.zensar.com | © Zensar Technologies 2012 7
Highlights
Listed on the Bombay Stock Exchange and National Stock...
ZENSAR ORACLE PRACTICE
8
Oracle Practice Structure
Practices
Services
Methodology
Consulting
Implementation &
Global Rollout
Upgrade
Application
Ma...
Oracle Practice Highlights
 12 Year Oracle Applications practice
 Oracle Worldwide Platinum Partner
 25+ R12 Implementa...
Oracle Resource Matrix
Resources by RoleResources by Practice
• Deep Industry and domain experience.
• Finance Consultants...
Our Customers
Utilities 10%
Insurance 10% Media &
Entertainment 12%
Information 14%
Manufacturing
23%
Professional &
Busin...
Representative Global EBS Projects
EUROPE
Fluke Rollout, (UK, Netherlands, Germany, Finland,
Switzerland)
Activision Rollo...
ORACLE CAPABILITIES
14
End to End Oracle Solutions
15
Customer Management (SIEBEL, ORACLE CRM BI APPLICATIONS)
Marketing & Sales Management Chann...
Zensar Capabilities in Oracle Solutions
Customer Management (SIEBEL, ORACLE CRM BI APPLICATIONS)
Marketing & Sales Managem...
Service Offerings
 Application Management, Testing
 Administrations & Operations
 Custom Development
 Enterprise Integ...
Engagement Models
Time &
Material /
Resource
Augmentatio
n
Fixed Cost Work-pack
18
Project Execution Model
19
Case Management Model
20
Call
Analysis
Re-
prioritization
P1 call
resolutio
n
SolutionInspection
User
Testing
(CUSTOME
Mig...
Transition Model
21
DUE DILIGENCE
KNOWLEDGE
TRANSFER
TRANSITION
STEADY
STATE
Gather Knowledge for
ODC tasks
• Study availa...
RELEASE 12 CAPABILITIES
22
Our Recent R12 Wins
• Upgrade from version 11.5.10.2 to R12
• Modules: Financials (AP/GL/FA/PO/PA), Human Resources, iExpe...
R12 Implementation Experience
• First R12 implementation in the world
• Designed new platform to streamline process
across...
R12 Upgrade Experience
• Upgrade from version 11.5.10.2 to R12
• Modules: Financials (AP/GL/FA/PO/PA), HRMS, Manufacturing...
ORACLE EXPERTISE
26
AMS Expertise
Customer
Transition
Months
Services Geographies
Team
Size
Coverage
2
Oracle EBS , ARIBA ,
Demantra , Peoples...
Financials Expertise
COA design and
Restructuring
Budgeting
Project Management
Consolidation
Inter-Company GL
Inter-Compan...
Manufacturing Expertise
Discrete Manufacturing
Global Supply Chain
Kanban Implementation
Seiban/Project manufacturing
PDM/...
HRMS Expertise
Core HRMS
Oracle Learning
Management
iRecruitment
Self Service HR
Payroll
Oracle Time and
Labor
Advanced Be...
SUPPORT CASE STUDIES
31
Telmar Case Study
32
• An integrated Support and
Development team size of 5
resources
• Development services on various
pr...
NETGEAR Case Study
33
• The 7 member Zensar team
including 1 onsite member known
as extension of NETGEAR’s IT
team
• Dedic...
Danaher Case Study
34
• 13 operating companies across
Danaher group
• Project based development
across Oracle Applications...
Activision Case Study
35
• An integrated Support and
Development team size of 42
resources
• Development services on vario...
Logitech Case Study
36
• A total team size of 45 including
30 development and 15 support
resources
• Executing 5+ developm...
Awards and Recognitions
3710/10/2013
People
Society
www.zensar.com | © Zensar Technologies 2012
 National Award in IT Exc...
Zensar in the News
3810/10/2013 www.zensar.com | © Zensar Technologies 2012
3910/10/2013
Thank you
Niraj Singh
Regional Manager – India Sales
+91 99200 44 693
www.zensar.com | © Zensar Technologies ...
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Zensar Technologies Oracle Capabilities

  1. 1. Zensar Oracle Capability Presentation
  2. 2. Agenda Zensar Profile Zensar Oracle Practice Oracle Capabilities Release 12 Capabilities Oracle Expertise Differentiators Support Case Studies 2
  3. 3. 10/10/2013 3 Power Tyre RetailSpecialtyInfrastructure Entertainment Carbon Black IT Zensar and RPG Enterprises www.zensar.com | © Zensar Technologies 2012 RPG is a USD 4 Billion conglomerate with businesses spread across a number of industry sectors
  4. 4. 4 Zensar and RPG Enterprises Zensar - A Snapshot 8300+ associates 400+ customers 20+ global locations SEI CMMi Level 5 v1.2 ISO/IEC 27001:2005 ISO 9001:2008 Six Sigma Shareholding Pattern 28.22 % 23.73 % 48.05 % 23.7% average profit growth over the last 5 years 25.3% average revenue growth over the last 5 years 56.6% revenue growth over the previous year Zensar Growth 10/10/2013 RPG Group Financial Investors (EPML) General Public www.zensar.com | © Zensar Technologies 2012
  5. 5. 10/10/2013 5 Global Presence *Zensar Akibia Global Infrastructure Delivery Center www.zensar.com | © Zensar Technologies 2012
  6. 6. A Diversified Customer Portfolio 610/10/2013 www.zensar.com | © Zensar Technologies 2012 Manufacturing Insurance Retail Banking Healthcare Others
  7. 7. 10/10/2013 www.zensar.com | © Zensar Technologies 2012 7 Highlights Listed on the Bombay Stock Exchange and National Stock Exchange of India Ranked amongst India’s top 20 software companies by NASSCOM - 2011 Exclusive Harvard Case Studies on The Future of Vision Communities and Leading Innovation and Organizational Change at Zensar Named by leading global research organizations for robust capabilities and strong practices across verticals
  8. 8. ZENSAR ORACLE PRACTICE 8
  9. 9. Oracle Practice Structure Practices Services Methodology Consulting Implementation & Global Rollout Upgrade Application Maintenance & Support Hosting P4 Upgrade Methodology Oracle Unified Methods AIM 4 D Methodology for BI Financials and HRMS •Oracle Financials •Oracle HRMS •Peoplesoft Financials •Peoplesoft HRMS SCM and Manufacturin g •Supply Chain •Manufacturing •ASCP •Demantra CRM •Oracle CRM •Siebel •CRM on Demand OBIEE and Hyperion •OBIEE & OBIA •Hyperion •Consolidation •Planning •Budgeting Fusion Middleware •BPM, SOA & MDM •WebCenter Content •Identity Management •ADF & Portal 9
  10. 10. Oracle Practice Highlights  12 Year Oracle Applications practice  Oracle Worldwide Platinum Partner  25+ R12 Implementation and Upgrade  1st Oracle partner world-wide to implement Apps R12 in Australia  One of the 1st Partners to be trained on Oracle Accelerators  500+ Projects with Excellent References  150+ Implementations  75+ Upgrades  25+ Global Rollouts  75+ Global Support Engagements  Global Practice, serving American, European, Indian, Asia Pacific, Africa and Middle East Clients  Experience working in 23 Countries  Oracle E-Business, Fusion Middleware and Oracle Retail Resource Strength : 1100+ Consultants  Financials : 200+  Manufacturing, SCM & Demantra: 150+  HRMS : 60+  CRM : 110+  FMW & DBA: 250+  Retail: 120+  Oracle BI and Hyperion: 160+ 10
  11. 11. Oracle Resource Matrix Resources by RoleResources by Practice • Deep Industry and domain experience. • Finance Consultants with accounting background and professional degrees like CA, CPA and equivalents. • Manufacturing consultants have at least 7-8 years of mfg and some are certified CPIMs. • Oracle Certified Technical consultants • Most Functional consultants carry on an average 10 years of experience with industry / domain experience • Therefore most of our experience has been retained within the practice. Oracle Apps Knowledge FMW & DBA 24% Internal Suppor t 6% Retail 12% Financials + HRMS 26% Mfg, SCM & Demantra 18% CRM 14% Technical 48% Techno-functional 20% Functional 23% Project Managers 6% Program Managers 3% 11
  12. 12. Our Customers Utilities 10% Insurance 10% Media & Entertainment 12% Information 14% Manufacturing 23% Professional & Business Services 12% Retail 19% By Industry 230+ customers across multiple industries Public & Privately held organizations Spectrum of customer sizes by revenue: • 35% below $500M • 40% between $500M - $1B • 25% above $1B 25+ Global Rollouts 75+ Global Support Customers 12
  13. 13. Representative Global EBS Projects EUROPE Fluke Rollout, (UK, Netherlands, Germany, Finland, Switzerland) Activision Rollout (UK, Netherlands, Germany, Spain, France, Ireland, )Antalis Implementation (UK), Dairy Crest Implementation, (UK)Logitech Support (Europe), Beckman Coulter, Quark – Switzerland, Transgaz – Romania , ICL - Egypt INDIA Aditya Birla Group– Oracle Apps implementation, Activision Rollout Trimble Rollout, Videojet Imp & Rollout , Quark Implementation, RPG Raychem- R12 Implementation, Rollout and Support, Zamil Steel India- Rollout, Support MIDDLE EAST Landmark Group –Oracle Apps implementation, Rollout , Support, (UAE, Saudi Arabia), Paris Gallery R12 Implementation, Al Futtaim – Oracle Apps Implementation (Saudi Arabia), Aldar- Support, BI Implementation, IFFCO- WMS Implementation & Support, Zamil Steel-Rollout GulfCryo – R12 Implementation SOUTH AFRICA Electronic Arts Oracle Apps Support, USA Danaher Group ODC, Fluke Rollout, Activision Rollout, (Canada), Electronic Arts Support, Upgrade etc. , Trimble Rollout Implementation, Assurant BI, Priceline Oracle Apps, Paraxel Upgrade, Audatex Upgrade , WACO- Support, Netgear- Support & Development REST OF APAC EA, Activision, - Japan, Korea, Fluke, Activision – Singapore EA – Thailand CHINA EA, Fluke – China Cree- China USA Symantec Global Instance consolidation, other projects Videojet Implementation and Rollout , Logitech Support, CBM Implementation The Pampered Chef – R12 Expedia – R12 Implementation Cree – R12 Upgrade, Wetseal- R12 Upgrade, Paradigm- R12 Upgrade AUSTRALIA Roamfree-Worldwide First Oracle Apps R12 implementation, Activision Rollout Resmed implementation EA support (NZ) 13
  14. 14. ORACLE CAPABILITIES 14
  15. 15. End to End Oracle Solutions 15 Customer Management (SIEBEL, ORACLE CRM BI APPLICATIONS) Marketing & Sales Management Channel Management Service Management Contact Center Analytics Loyalty Analytics Marketing Analytics Price Analytics Sales Analytics Service Analytics Demand Management (Demantra)Demand & Forecasting Management Logistics (OTM) Transportation Management Supplier Relationship Management Supplier Relationship Management Product Lifecycle Management (Agile) PLM Corporate Performance Management (Hyperion)Financial Management Planning Performance Scorecard Strategic Finance Capital Asset Planning Workforce Planning Financial Data Quality Management Integrated Operational Planning Profitability & Cost Management Business Operations (ORACLE INDUSTRY APPLICATIONS) Retai l Insuranc e Health Sciences Utilities Banking/ Financial Services Communication s Public Sector Education & Research Enterprise Resource Planning (ORACLE, PS, JDE, ORACLE ERP BI APPS) HCM Financials Supply Chain Management Project Costing Manufacturing HR Analytics Financial s Analytics Procurement & Spending Analytics Project Analytics Supply Chain & Order Management Analytics Compliance ManagementIT Governance Financial Governance/IFRS Risk Management Environmental Compliance Technical Infrastructure (ORACLE FUSION MIDDLEWARE, OBIEE, ORACLE DATA WAREHOUSE, ORACLE DATA MACHINES) User Interaction & Content Management Integration & Process Management Identify Management Master Data Managemen t Data warehousin g Business Intelligence Foundation Exadata Machine Grid Computing
  16. 16. Zensar Capabilities in Oracle Solutions Customer Management (SIEBEL, ORACLE CRM BI APPLICATIONS) Marketing & Sales Management Channel Management Service Management Contact Center Analytics Loyalty Analytics Marketing Analytics Price Analytics Sales Analytics Service Analytics Demand Management (Demantra)Demand & Forecasting Management Logistics (OTM) Transportation Management Supplier Relationship Management Supplier Relationship Management Product Lifecycle Management (Agile) PLM Corporate Performance Management (Hyperion)Financial Management Planning Performance Scorecard Strategic Finance Capital Asset Planning Workforce Planning Financial Data Quality Management Integrated Operational Planning Profitability & Cost Management Business Operations (ORACLE INDUSTRY APPLICATIONS) Retai l Insuranc e Health Sciences Utilities Banking/ Financial Services Communication s Public Sector Education & Research Enterprise Resource Planning (ORACLE, PS, JDE, ORACLE ERP BI APPS) HCM Financials Supply Chain Management Project Costing Manufacturing HR Analytics Financial s Analytics Procurement & Spending Analytics Project Analytics Supply Chain & Order Management Analytics Compliance ManagementIT Governance Financial Governance/IFRS Risk Management Environmental Compliance Technical Infrastructure (ORACLE FUSION MIDDLEWARE, OBIEE, ORACLE DATA WAREHOUSE, ORACLE DATA MACHINES) User Interaction & Content Management Integration & Process Management Identify Management Master Data Managemen t Data warehousin g Business Intelligence Foundation Exadata Machine Grid Computing Zensar Capabilities 16
  17. 17. Service Offerings  Application Management, Testing  Administrations & Operations  Custom Development  Enterprise Integration  Enterprise Data Management & Portals  End-to-end Implementations  Version Upgrade  Technology Deployment  Global Template Design & Rollout  Consolidation  Business Transformation  Business Process Consulting  Domain Consulting  IT Strategy Consulting  Enterprise Architecture Consulting  Business Case Creation Post Implementation Services Integration & Development Implementation & Upgrades Globalization Solutions Strategic Consulting 17
  18. 18. Engagement Models Time & Material / Resource Augmentatio n Fixed Cost Work-pack 18
  19. 19. Project Execution Model 19
  20. 20. Case Management Model 20 Call Analysis Re- prioritization P1 call resolutio n SolutionInspection User Testing (CUSTOME Migration to PROD (CUSTOMER) Call closure (CUSTOMER) Zensar resolution Assign to Zensar Zensar Support Process End User logs a call Customer Helpdesk CUSTOMER ZENSAR SUPPORT TEAM
  21. 21. Transition Model 21 DUE DILIGENCE KNOWLEDGE TRANSFER TRANSITION STEADY STATE Gather Knowledge for ODC tasks • Study available document and architecture. • Study of existing processes • KT with Onsite client Staff • Discuss with Key people from Technical, functional team • Understand day to day work and familiarize with tools. Gather knowledge and documents Plan and initiate Support Transition - KT Notes Shadow and Reverse Shadow Forward Shadow Reverse Shadow • Onsite and Offshore Execution • Forward Shadow for agreed Period • Reverse Shadow for agreed Period • Establish offshore connectivity • Hands on with certain critical tasks e.g. month end etc. -Case Logs - Draft Process Documents Case Resolution and Monitoring Case Handling Proactive Monitoring • Offshore Execution • Working on conjunction with onsite client staff. • Understanding and participate actively in day to day problems. • Periodic reviews as agreed. -Case Logs - Status Reports - Final Process Documents Scope Definition and Analysis Scope Definition and Feasibility Analysis Project Initiation and Planning • Define Engagement Scope • Collect Relevant documentation • Identify Existing processes • Assess requirements for initiating the engagement. • Identify Business needs in terms of SLA’s, support timings -Scope Document - Detailed KT Plan
  22. 22. RELEASE 12 CAPABILITIES 22
  23. 23. Our Recent R12 Wins • Upgrade from version 11.5.10.2 to R12 • Modules: Financials (AP/GL/FA/PO/PA), Human Resources, iExpenses, iProcurement • Upgrading Oracle Database from 9i to 11g • Migrating DBMS tier from AIX 5.3 to HP-UX 11i • Project started first week of July 2011 • Planned Go-Live February 2012 • Re- implementation of EBS Suite, including implementation of Hyperion and OBIEE • Multi-countries rollout (US, Canada, Mexico, Germany, UK and EURO DC) • Project started April 2011 • Planned Go –Live April 2012 • Implementation of EBS Suite modules Financials, SCM, OPM, Projects, EAM , HR and Payroll • Multi-countries rollout (UAE, Kuwait, Jordan, Qatar and Saudi Arabia) • Project stated June 2011 • Project gone Live - 1 February, 2012 (Phase 1) • Implementation of EBS Suite modules Financials, SCM • Integration with third party systems • Project started June 2011 • Planned Go-Live March 2012 • Upgrade from version 11.5.10.2 to R12 • Modules: Financials, Human Resources • Implementation of new module Service Contracts and COA Restructuring • Project start date November 2011 • Planned Go-Live June2 012 23
  24. 24. R12 Implementation Experience • First R12 implementation in the world • Designed new platform to streamline process across multiple Operating Units. • Modules: Financials & CRM • First R12 implementation in India. Multi- system interface – Oracle Retek, Infor WMS, TP.net POS, Oracle Hyperion. • Modules: Financials, Distribution, Retail & Hyperion • R12 Implementation in Middle East. • Modules: Financials, HRMS, SSHR, Payroll, OTL, Distribution & Retail • R12 Implementation . Global Application to support Unified Processes, rollout in 9 countries • Modules: Financials, iExpense, Procurement, Distribution, CRM. • R12 Implementation • Modules: General Ledger, Accounts Payable, Fixed Asset, iExpense, Purchasing • Modules: Financials & Hyperion • High volume AP & AR transactions processing • Global Financial consolidation using Hyperion • Modules: General Ledger, Accounts Payables, Payments, Fixed Assets, Cash Management, Purchasing, iProcurement, Procurement Contracts, Project Costing and Grant Accounting • Oracle Business Accelerators were leveraged for the implementation, this enabled the project to be completed in 24 weeks • Started on Upgrade path…. Moved on to R12 Implementation and Rollout in 30 countries across Europe & APAC • Modules: AP, AR, GL, FA, PO, Projects, iProcurement • Modules: Teleservice, Oracle Scripting, Inbound Telephony, Email Centre, Fusion Middleware Point to Point and Batch Integrations with Legacy Systems • R12 Implementation for 18 countries • Modules: Financials & PO • Complex integration with POS • R12 Implementation in UK , US and Bermuda • Modules: Financials • Compliance with UK Insurance Regulatory Authority 24
  25. 25. R12 Upgrade Experience • Upgrade from version 11.5.10.2 to R12 • Modules: Financials (AP/GL/FA/PO/PA), HRMS, Manufacturing and Distribution • Upgrading Oracle Database from 9i to 11g • Upgrade from version 11.5.10.2 to R12 in 3 months • Modules: Financials, Purchasing, Order Management, Inventory, Bill Of Material, Work – In – Progress, Install Base, Depot Repair • Application is hosted and maintained by third party • Vertex Integration with E-Business Tax • Upgrade from 11.5.9 to R12 in 5 months • Upgrade Modules: Financials, Manufacturing & Distribution • Implementation Modules: Oracle Payments, Oracle E-Business Tax, MRP • Third party software’s integrated with R12 Gentran, FedEx / UPS, Prescient VMI, Loftware (Barcode Labels) & EDI • Upgrade from version 11.5.10.2 to R12 in 9 months • Modules: Financials, iExpense, AME, Purchasing, Order Management, Advanced Pricing, Inventory, Bill Of Material, Work – In – Progress, WSH, Install Base, iSupport, Knowledge Base, Oracle Quoting, Customer Support, OIC, XML Gateway, EDI • R12 upgrade on Virtual server. • Upgrade from 11.5.9 to R12 in 9 months • Upgrade Modules: Financials, CRM, Distribution, iProcurement, iExpense • Implementation Modules: Oracle Payments, Oracle E-Business Tax • Vertex Integration with E-Business Tax 25
  26. 26. ORACLE EXPERTISE 26
  27. 27. AMS Expertise Customer Transition Months Services Geographies Team Size Coverage 2 Oracle EBS , ARIBA , Demantra , Peoplesoft , Discoverer , Agile , Softco, Hyperion , informatica , OWB, OTM USA, UK, Europe, China, Taiwan 58 24*5 1 Mainframe Production Support Services, DBA Support, Siebel CRM & Analytics Support USA 33 15*6 2 Oracle EBS , Unix Support , DBA , OBIEE, Hyperion , WebApps Drupal & Alfresco , Windows admin , Tibco USA, Europe, Australia 45 24*7, 16*7 & 24*5 2 Oracle EBS, Java, OBIEE, BO, IM Support USA & India 55 24*7 2 E-Biz, Web Development , DBA USA, Europe APAC 40 24*7 27
  28. 28. Financials Expertise COA design and Restructuring Budgeting Project Management Consolidation Inter-Company GL Inter-Company SL Revenue Recognition Fixed Assets Procure to Pay Order to Cash Reconciliation 28
  29. 29. Manufacturing Expertise Discrete Manufacturing Global Supply Chain Kanban Implementation Seiban/Project manufacturing PDM/PLM/Engineering Integration Planning Optimization Demand Driven Supply Chain Process Manufacturing Advance Configurator Inventory Optimization Service Supply Chain 3 PL Integration 29
  30. 30. HRMS Expertise Core HRMS Oracle Learning Management iRecruitment Self Service HR Payroll Oracle Time and Labor Advanced Benefits Standard Benefits HR Intelligence 30
  31. 31. SUPPORT CASE STUDIES 31
  32. 32. Telmar Case Study 32 • An integrated Support and Development team size of 5 resources • Development services on various project initiatives on Oracle Application and BI • Support with dedicated resources by business stream providing global support in Oracle Apps and BI • Proactive monitoring and long term solution for recurring issues by development and support VALUE RELATIONSHIP LEVEL OF UNDERSTANDING • One-stop solution for all services including project based development and support • Dedicated resource by stream including Finance, SCM, MFG and BI • Provide development / enhancements services on Oracle, BI Publisher and Discoverer • Support with tight governance model to move towards a scalable, predictable and people independent support model Zensar Solution Engagement Highlights • Zensar team successfully completed R12 upgrade project and had good knowledge of the system. • Telmar IT to retain core tasks and concentrate on new projects, while moving contextual work across multiple tracks to Zensar • Looking for an offshore partner as an extension of the IT team to reduce cost of development and support Business Drivers # # .
  33. 33. NETGEAR Case Study 33 • The 7 member Zensar team including 1 onsite member known as extension of NETGEAR’s IT team • Dedicated and shared development/Support team with NETGEAR since DEC-2009 • NETGEAR is able to meet its all the project related targets with the help of offshore development team • Team works from 2:00 PM to 11:00 PM IST to have status update with NETGEAR team in daily status meetings held every business day at 9:00 AM Pacific Time via conference call VALUE RELATIONSHIP LEVEL OF UNDERSTANDING • Providing development & Support across various applications, i.e. Oracle E-Business, Savvion (Workflow Processes), SalesForce.com ,EDI support, POS and Shared DBA support • Development services on various technologies i.e. Oracle, Java/JSP, VB script, Unix, SalesForce.com etc • Providing helpdesk E-Business support and DBA support • Offshore team working as an extension to the existing NETGEAR IT team. • NETGEAR is a traditional corporate environment that is continuing to evolve and change based on Executive direction. • NETGEAR value the ability to increase efficiency and leverage outside resources that can offer a high value proposition. Utilizing an offshore development team fits well in this model. • NETGEAR value an offshore partner that can provide top notch resources and skill sets. • NETGEAR has assigned and will continue to augment its staffed team with experienced, motivated and willing business and IT leaders. # # . Zensar Solution Engagement Highlights Business Drivers
  34. 34. Danaher Case Study 34 • 13 operating companies across Danaher group • Project based development across Oracle Applications, SAP, BI, ECCM and Product Engineering • Dedicated and shared development team with companies and across group • GDC team of 250+ resources across various platform and services • GDC services on 24x7, 16x5, 8x5 (client and GDC time-zone) • Oracle Database , Network management, Server and Desktop, Exchange server and Citrix VALUE RELATIONSHIP LEVEL OF UNDERSTANDING • Providing development & Support across various applications, i.e. Oracle E-Business, EDI, Oracle CRM, SFDC, AS400, BI, BPO, IMS, ECCM and Product- Engineering (Development & Testing Services) • Development services on various technologies i.e. Oracle, Java/JSP, RPG, ABAP/4, .Net, OBI-EE, Cognos, Informatica, MCMS, OAF, BI Publisher etc • Providing L1 helpdesk and back- office voice & non-voice services • A combination of managed services and managed capacity across various companies within group • Vendor Consolidation to reduce Management overheads • Diversified Technology needs for ERP, BPO, BI, IMS and Product Engineering • Scalable and able to support ad- hoc resource requirements for development projects • Cost benefit by having a dedicated GDC overseas • Integrated IT and BPO services • Acquisitions across group or within company # # . Zensar Solution Engagement Highlights Business Drivers
  35. 35. Activision Case Study 35 • An integrated Support and Development team size of 42 resources • Development services on various project initiatives on Oracle Application , BI, ECCM and TIBCO • 24x5 support with dedicated resources by business stream providing global support in Oracle Apps, TIBCO, OBIEE, Alfresco, Drupal, Hyperion and 24 x7 Support in DBA and Unix groups • Proactive monitoring and long term solution for recurring issues by development and support VALUE RELATIONSHIP LEVEL OF UNDERSTANDING • One-stop solution for all services including project based development and support • Dedicated resource by stream including Finance, SCM, MFG, TIBCO, Hyperion, DBA and Unix Groups • Provide development services on Oracle, TIBCO, OBI-EE, Alfresco, Drupal, BI Publisher and Discoverer • SLA led support with tight governance model to move towards a scalable, predictable and people independent support model • Consolidation of service providers to provide services across various technologies and excellence in SLA based delivery. • Activision IT to retain core tasks and concentrate on new projects, while moving contextual work across multiple tracks to Zensar • Zensar being support/deve partner for 2+ years on EBS and DBA, the duration of knowledge transfer and eventual impact to business users would be minimal # # . Zensar Solution Engagement Highlights Business Drivers
  36. 36. Logitech Case Study 36 • A total team size of 45 including 30 development and 15 support resources • Executing 5+ development projects simultaneously with solution across financials, SCM, Demantra, and BI with integration to boundary systems • 24x5 support with dedicated resources by business stream providing global support • Proactive monitoring and long term solution for recurring issues by support and development team VALUE RELATIONSHIP LEVEL OF UNDERSTANDING • Single service provider across Development & Support to achievement of better coordination for support handover after project rollouts • Dedicated Development and Support resource by stream including Finance, SCM, MFG and BI • Development services provided on various technologies i.e. Oracle, OAF, Hyperion, Business Objects, Informatica, Web Methods, BPEL. • SLA-led support with tight governance model to move towards a scalable, predictable and people-independent support model • Vendor consolidation to have single vendors providing development and support services across various technologies • Having an integrated development and support team • Domain expertise for Financials, SCM, BI and Demantra • Matured support practice and provide Value Added Services like Cost Optimization, Knowledge Management and Team productivity # # . Zensar Solution Engagement Highlights Business Drivers
  37. 37. Awards and Recognitions 3710/10/2013 People Society www.zensar.com | © Zensar Technologies 2012  National Award in IT Excellence and Excellence in Global HR Strategy at the World HRD Congress 2012  ‘Investment in People Award 2010’ by Asia Responsible Entrepreneurship Awards (AREA)  NHRD Trailblazer Award for Best HR Practices (2006)  Employer Branding Award for Continuous Innovation in HR Strategy at Work (2007)  Employer Branding Award for Career Development Strategies (2008)  Green Organisation Award by MAIT – Manufacturers' Association for Information Technology  Good Corporate Citizen Award 2011 by the Bombay Chamber of Commerce and Industry (BCCI)  The Golden Peacock Award for Corporate Social Responsibility (2011)  Recipient of the Green CSR award from the Green Energy Foundation in association with UNESCO (2010)  FICCI CSR Award from the President of India (2006)  Bombay Stock Exchange CSR Award
  38. 38. Zensar in the News 3810/10/2013 www.zensar.com | © Zensar Technologies 2012
  39. 39. 3910/10/2013 Thank you Niraj Singh Regional Manager – India Sales +91 99200 44 693 www.zensar.com | © Zensar Technologies 2012

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