Zensar Retail Presentation

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  • 1. Retail at Zensar
  • 2. Agenda www.zensar.com | © Zensar Technologies 2012 2  Zensar - A Vertical led Organization  The Retail Vertical  Our Philosophy - Run The Business v/s Transform The Business  Run The Business • Implementation, Support & Testing  Transform The Business • Mobility, Cloud, Analytics, Ecommerce
  • 3. A Vertical Led Organization www.zensar.com | © Zensar Technologies 2012 3 Industry Solutions Technologies Services Industry Specialization BenefitstoCustomer  Retail  Life Sciences  Healthcare  Garments & Textiles  Healthcare  Government & Education  Food & Beverages  Dairy  Banking  Insurance  Manufacturing  Media  Utilities Industry Specialization  Implementation & Roll-Outs  Application Management  Infrastructure Management  Legacy Modernization  Enterprise Application Services Mobility  Upgrades & Migration  Content Management  Collaboration  Testing  Business Intelligence and Analytics Build World Class Services  Domain led Enterprise Application Services  Business based Solutions  Revenue Recognition  Vertical Centers of Excellence (CoEs)  New Product Development  Supply Chain Management  Vertical Specific Service Offerings  Product Lifecycle Management Strengthen Vertical Capability
  • 4. The Zensar Business Model www.zensar.com | © Zensar Technologies 2012 4 Vertical Focus Manufacturing Insurance Retail Banking Healthcare Others Business Enabling Functions Human Resources Information Services Finance Consulting Services Unit Marketing Strategy Quality Strategic Services Infrastructure Management CRM Business Process Outsourcing Application Management Oracle Business Intelligence Testing Product Engineering SAP GoogleMicrosoft
  • 5. Zensar Retail www.zensar.com | © Zensar Technologies 2012 5 Automation Through Services Experience in Retail Experience of working with over 50 retailers globally Experience across various retail formats- Apparel, Grocery, Pharmacy Working with 10 of Top Retail brands across the world Over 600 technical & functional consultants serving Retail customers Dedicated Technology and business Centers of Excellence CRM Financial Planning Internal & External Collaboration CRM Integratio n Merchandise Planning Source Move Sell Analytics Financial Management HR Management Real Estate Management Scheduler AMS for Retail Infrastructure BPO for Retail EAS & Platform Driven Retail Zensar based Solution SolutionFootprints
  • 6. Oracle & Oracle Retail Capability www.zensar.com | © Zensar Technologies 2012 6  Oracle Worldwide Platinum Partner with over 12 Years of experience  Oracle EBS and Oracle Edge services contributes significantly to the enterprise revenue  Global Pioneer in Apps R12 Implementation and first in Australia  First group of Partners to be trained on Oracle Accelerators  6 end to end implementation  2 upgrades  5 currently being supported by Zensar • 2 transitioned from other vendor • 3 moved from implementation to support • 2 in dedicated support mode • 3 in shared service mode  Experience across V8, V9 , V10 , V12 & V13  Swift PO with multi-item and new items (Mobile Enabled)  Bulk Complex Promotion Management  Weekly Sales and Stock Intake (WSSI)  Retail & Distribution Integration Innovative Solutions
  • 7. Our Philosophy Behind Run V/s Transform www.zensar.com | © Zensar Technologies 2012 7 Inflection Point 1 - Legacy or start up system to give way to ERP Inflection Point 2 - Insight / Analytics and optimisation is important Inflection Point 3 - CLOSOMI led disruptive transformation Retail Life Cycle and Maslow’s Hierarchical needs w.r.t IT
  • 8. Buying Price Management Plan Application Development Application Support Application Testing SI for ERP & Point Solution Business Process O/S Buy Move Merchandise Planning Supply Chain Management Inventory Management Market Brand Management Product Launch Financial Planning Sell Customer Footfall & Conversion Sales Tender Management Customer Trends & Loyalty US UK Middle East South Africa India Australia Global sample footprint Retail Standard Processes - Run The Business www.zensar.com | © Zensar Technologies 2012 8
  • 9. Packaged Solutions 9 SI for ERP & Point Solution Implementation & Rollout Consulting Upgrade Application Maintenance & Support  Oracle Retail  Oracle - e-business suite  SAP Industry Solutions  Microsoft - Enterprise & Collaboration  Data Warehousing & Business Intelligence  CRM Packages  IBM - e- Commerce and middleware  500+ Projects with Excellent References  150+ Implementations  75+ Upgrades  25+ Global Rollouts  75+ Global Support Engagements Highlights www.zensar.com | © Zensar Technologies 2012
  • 10. Application Support www.zensar.com | © Zensar Technologies 2012 10 Dedicated Support Onsite Offshore Dual Shore On Demand Support Shared Services Batch Support Dedicated Onsite Dedicated Dual Shore Shared Support Cost Cost versus Support Type Benefits  Lower Total Cost of Ownership (TCO) • Minimum and flat expenses per month, easy to forecast for annual budget  Robust transition with stage gates to ensure smooth transition to support  Stable support with flexibility • Support available for extended hrs • Consistent support availability during leave periods / vacation • Leverage Vendor Experience - lessons learnt from other customer installations • Process standardization, documentation (SOP) and control on repeat issues  Customer team can focus on business critical rollouts and upgrades
  • 11. Retail - Plug in Testing solutions www.zensar.com | © Zensar Technologies 2012 11 Oracle Retail Testing suite Ecommerce Suite Performance testing  Oracle Retail Price Management - Price changes, Promotion, clearance  Store Inventory Management - Item ranging, Stock take upload Automation  Automation suite for regression testing of Oracle Retail modules  Pre-built test suite for ATG / IBM Websphere ecommerce platform testing for ecommerce testing
  • 12. Retail New Demands – Transform The Business www.zensar.com | © Zensar Technologies 2012 12 Plan Buy Move Market Sell Customer Buying Price Management Merchandise Planning Supply Chain Management Inventory Management Brand Management Product Launch Financial Planning Footfall & Conversion Sales Tender Management Customer Trends & Loyalty Mobility Cloud Social Commerce Business Analytics eCommerce
  • 13. Mobility Capability www.zensar.com | © Zensar Technologies 2012 13
  • 14. Integrated Mobile COE www.zensar.com | © Zensar Technologies 2012 14 Optimum Blend of Technology and User Experience Team
  • 15. Plug n Play Mobile Solutions www.zensar.com | © Zensar Technologies 2012 15 POS on Mobile  Queue busting solution at billing counter  A Mobile Point of Sale (POS) system developed to complement desktop POS during rush hours  Interfacing with various POS applications developed using various technologies through Web Services Swift PO Creation  Mobile solution for buyers to confirm their purchase orders in ERP system while on field  Capability to create new items along with purchase order  Pre-built solution on Oracle Retail available
  • 16. Cloud Capability www.zensar.com | © Zensar Technologies 2012 16
  • 17. Niche Partnerships www.zensar.com | © Zensar Technologies 2012 17 Predictix Planning Solutions  Pricing & Promotions  Planning & Assortment  Forecasting  Replenishment Software-as-a-Service & designed for Cloud Industry’s only Cloud 2.0 merchandising suite designed for demanding retail challenges like  Big Data analytics  Omni Channel retail  Rapidly changing forecasting & planning requirement Value Proposition  25 better promotional forecast  Better decisions by design  Agile & flexible solution  Anywhere, Anytime access
  • 18. Mobile Inventory Counting System www.zensar.com | © Zensar Technologies 2012 18 Cloud based item-level traceability as a managed service  Pricing & Promotions  Planning & Assortment  Forecasting  Replenishment Smart Store Intelligence  Inventory counting by front/back room and department  Stock-out replenishment / Misplaced item alerts  In-store commissioning / decommissioning  Returned merchandise tracking  Missing & shrink merchandise tracking  Customer behavior analytics by SKU Value Proposition  Reduce out of Stocks by 50%  Increase same store sales by 1-10%  Reduce Internal Shrinkage by 70%  Reduce restocking labor by 15-20%  Reduce total supply chain inventory by up-to 5%
  • 19. Leveraging Cloud – Supply Chain Commerce www.zensar.com | © Zensar Technologies 2012 19 Supply Chain Commerce (SCC) solution hosted on Cloud to help retailers, supplier and 3PL’s to transact Supply Chain Transaction suppliers. 3 PL Contracts Management Registration Shipment Tracking Registration & Approval of Suppliers Master Data Management Contracts Management Purchase Order RFQ  Retailer specific private  market place  Open market place ACN Invoice RETAILERS MOBILEALERTS SUPPLIERS/VENDERS DASHBOARDS/MIS Product Registration & Management Contracts Management Transaction Visibility RFQ  Supplires can respond to specific retailer RFQ  Open market place Order Management Supply Chain Commerce (SCC) nXchange CPF R TF M VMI Credits Management Segmentation On-boarding & Data Management Transactional Service Collaboration Services Cloud Platform
  • 20. www.zensar.com | © Zensar Technologies 2012 20 Integration using nXchange solution which helps in easy Extraction, Transformation & Load for different formats of file required by different entities. Leveraging Cloud – Supply Chain Commerce
  • 21. Business Intelligence www.zensar.com | © Zensar Technologies 2012 21
  • 22. Data Driven Marketing www.zensar.com | © Zensar Technologies 2012 22 Intelligent Guide for DDM
  • 23. Multichannel Analytics www.zensar.com | © Zensar Technologies 2012 23 Sales Accelerator
  • 24. We Offer Services to Run and Transform your Business www.zensar.com | © Zensar Technologies 2012 24 Plan Buy Move Market Sell Customer Buying Price Management Merchandise Planning Supply Chain Management Inventory Management Brand Management Product Launch Financial Planning Footfall & Conversion Sales Tender Management Customer Trends & Loyalty Mobility Cloud Social Commerce Business Analytics eCommerce Application Development Application Support Application Testing SI for ERP & Point Solution Business Process O/S
  • 25. www.zensar.com | © Zensar Technologies 2012 25 Thank You Niraj Singh Regional Manager – India Sales +91 99200 44 693