n BristolGuideEUROPEAN UNIONInvesting in Your FutureEuropean RegionalDevelopment Fund 2007-13Contact us on:01275 370850gog...
Who we areIntroductionMeasuring your environmental impactUtility and services traiffsEnagementLightingInformation Technolo...
Who are we?Go Green Bristol is part of the Improving Your Resource Efficiency service offered by Business West. It is anen...
Metering, Materials, Procurement, Design,Processes, Staff EngagementRaw MaterialsMetering, Design Processes, Staff Engagem...
Measuring your environmental impactsThe saying goes… “You can’t manage what you don’t measure”. Studies have shown that me...
A walk-around energy survey is a brief survey of all relevantbuildings. This is the primary method of assessing energy use...
Using resources has an impact on the environment see this guide.Stakeholders respond differently to the way resource use i...
Utility and business service tariffsDon’t pay more that you need to for your utilities/business services. Utility prices h...
This is also known as collective buying whereby a group ofbusinesses/organisations purchase products and services atsignif...
EnagementDon’t do it on your own! To maintain enthusiasm and to keep developing fresh ideas to implement inyour business…i...
Developing an Environmental Policy demonstrates tostakeholders that your business recognises that its activities havean im...
There are a number of initiatives for businesses to engage andshare best practice.Bristol Green Capital – This is a pledge...
LightingLighting plays an important part in creating the right atmosphere in a business.•	 Retail — lighting helps focus a...
Due to the changes in use over time of buildings, the lightingdesign often does not reflect the actual demand for lighting...
When re-lamping also consider the fitting. The type ofluminare/fitting used impacts the amount of light reflectedinto a sp...
Information TechnologyInformation Technology is a significant part of your business budget, from the regular costs of purc...
PCs have power management features that are often disabled bydefault; turn them on for PCs throughout the organisation and...
Thin Clients are small, devices that communicate with a centralserver giving a computing experience that is largely identi...
Appliances and equipmentAll businesses have appliances and equipment e.g. IT equipment, kettles, lamps, water coolers, ven...
To embed best practice, celebrate best practice.Examples of recognition include:•	 Leaving chocolates on pc’s that have be...
Industrial EquipmentIf energy efficiency investments are assessed and implemented properly, the returns can be high and th...
CoolingAir conditioning is an expensive way of keeping buildings cool, especially as fuel prices rise. The energycosts and...
Encourage staff involvement by demonstrating how they canbe more in control of their own environment. Explain howthermosta...
RefrigerationUp to 20% can be cut in many refrigeration plants through actions that require little or no investment.Enviro...
Refrigeration is expensive. Try to:•	 Contain it as much as possible. Keep cold room doors closed,and keep seals in good r...
HeatingGetting heating right not only reduces your costs but also makes a more comfortable working environment.These actio...
Replacing an old gas boiler (B-G) with an A-rated high-efficiencycondensing boiler and improving your heating controls wil...
The graphic below, illustrates the various opportunities toimprove insulation within a building. For further guidance,see ...
WaterMany organisations pay higher water costs than necessary. Investing a little time and money in a simplewater manageme...
Simply having the right fittings and appliances will save hugeamounts of water. Try to invest in water saving products suc...
TransportAll businesses have transport requirements, be that travel to visit clients, customer travel, employee traveland ...
Incentives are a great way to boost the uptake and encouragethe continued use of low carbon, greener transport.These inclu...
WasteModern disposable culture produces huge amounts of waste every year. The average office worker uses20,000 sheets of p...
The most effective way to cut down on waste is to produce lesswaste to begin with. This includes: avoidance (buying feweri...
This includes, checking, cleaning or repairing operations bywhich products or components of such products have becomewaste...
ProcurementThe products and services you buy can have an enormous environmental impact. Your positiveprocurement decisions...
Sustainable procurement involves actively purchasingproducts that:•	 Consume less energy•	 Consume less raw material and p...
MarketingCommunicate your Success! Communication is essential in getting the most from your efforts to GoGreen.It helps to...
Terms such as ‘smart’ and ‘savvy’ (rather than ‘efficient’)can help build the esteem of particular choices. Referring toin...
Communications should be:•	 Positive and non-threatening – to combat fear and give hope•	 Direct and immediate – to be rel...
The web and social media have massively increased the levelof scrutiny businesses and organisations face - not only fromtr...
We hope that you found the workshop to be beneficial. Business West has a range ofservices that can help your business to ...
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Go Green Bristol Guide

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Go Green Bristol Guide

  1. 1. n BristolGuideEUROPEAN UNIONInvesting in Your FutureEuropean RegionalDevelopment Fund 2007-13Contact us on:01275 370850gogreen@businesswest.co.ukwww.businesswest.co.uk/gogreen
  2. 2. Who we areIntroductionMeasuring your environmental impactUtility and services traiffsEnagementLightingInformation TechnologyAppliances and EquipmentIndustrialCooloingRefrigerationHeatingWaterTransportWasteProcurementMarketingBusiness West ServicesPage1136811121719202224272931343640Contents
  3. 3. Who are we?Go Green Bristol is part of the Improving Your Resource Efficiency service offered by Business West. It is anenvironmental business advice & support project targeting Small Medium Enterprises in Bristol’s priorityareas and groups and is co-funded by the European Regional Development Fund and Bristol City Council.Business West dates back to 1823 when the Bristol Chamber of Commerce was first established. Today,Business West is a private, not-for-profit organisation. It is one of the most influential business leadershiporganisations in the UK representing over 6000 businesses across the Chamber of Commerce network inBath, Bristol and Gloucestershire. Business West provides a local access point to a host of high qualitybusiness solutions to help business prosper and grow both here and overseas.IntroductionThis workbook is to be used both in conjunction with the Go Green workshop and also as a referencedocument for you after the workshop. During the workshop you developed a greater understanding of thepositive steps your business can take to reduce its environmental impact and understand that that beingresource efficient is good for business because:• It helps save money by reducing energy consumption, waste and water• Going green helps win business`• It informs marketing and PR programmes• It helps attract and retain employees• It is good for people, our planet and its eco-systemsHow to use your workbook?During the workshop, you would have:• Listed the resources used by your business• Prioritised these resources (in order of highest use/monetary cost)• Selected 3 immediate actions to implementUse this guide, to look up how your business can practically implement these actions.….head to these sectionsIf you want to managethese resources…ElectricityMetering, Utility tariffs, Lighting, ICT, Appliancesand equipment, Industrial equipment, Cooling,Refrigeration, Heating, Procurement, Processes,Staff EngagementYour attention is drawn to the fact that the basis of the Guide is that it should be a rapid overview of how toimprove your organisations environmental performance and commitment to good practice.It is not possible in a single guide to cover all opportunities for greater resource efficiency associated withoperations and activities.1
  4. 4. Metering, Materials, Procurement, Design,Processes, Staff EngagementRaw MaterialsMetering, Design Processes, Staff EngagementWasteAs your business grows and evolves, use this guide to keep making environmental improvements and useresources efficiently. Use the Plan, Do, Check, Review, detailed below to embed resource efficient practiceswithin your organisation.Metering, Fuel, Procurement, Processes, StaffEngagementFuelMetering, Utility tariffs, Procurement, Processes,Staff EngagementWaterMetering, Utility tariffs, , Heating, Industrialequipment, Procurement, Processes, Staff EngagementGas2
  5. 5. Measuring your environmental impactsThe saying goes… “You can’t manage what you don’t measure”. Studies have shown that measuringmonitoring your resource use will increase your awareness and result in average savings of 10%. Prettygood for something that requires little or no investment! This is suitable for businesses that are responsiblefor paying their utility costs and considered best practice for those who don’t (e.g. serviced offices). Example Company: Solicitors office in Stroud Problem: Lack of analysis of bills meant unnecessary night time usage 35% of electricity used at night when offices empty Causes: Computers and peripherals left switched on Heated towel rails left on Unnecessary cooling in the server room Solutions: Timers for towel rails A plan of actions for behavioural change Results: An overall reduction in electricity use of 25%How to measure your environmental impacts…Why do this?Suggested ActionProvide this information to your utility providers so that you arebilled the correct amount. Often bills are based on estimates.Remember there may be more that there may be more than onemeter for each type of fuel (gas, electricity, water, etc).Take regularreadings ofyour metersThis will allow you to examine whether there are any trends(use your free monitor for electricity as well). You can use aspreadsheet (we can provide a template) or free software e.g.Energy Deck to log readings to record historic consumption.Check whether your business:• Is consuming resources out-of-hours(i.e. when yourpremises are closed?).• Has seasonal differences, use the data to identify normal.use (baseline) and areas for improvement (e.g. weekenduse, switching off). For gas consumption, you might want tocompare it to the weather conditions throughDegree Day analysis.Record meterreadingsregularly3
  6. 6. A walk-around energy survey is a brief survey of all relevantbuildings. This is the primary method of assessing energy use inan organisation. There are three key aims of the survey:(1) Identify what equipment uses most energy within yourorganisation; (2) Understand how energy-using equipment iscontrolled; (3) Identify opportunities for savings.You can do this yourself using this guide or contactwww.businesswest.co.uk/gogreen to have one of ourEnvironmental Advisors conduct an environmental review aspart of our 121 service.Take a freshlook at yourbusinessUse your data to better understand your resource use. Establishyour Indicators (KPIs), this will take into account busier periodswhere more resources are used.It is possible to compare you use with other businesses in theregion by joining West of England Carbon Challenge, a freenetwork for businesses within the region seeking to reducecarbon emissions or use Energy Deck, a tool to upload resourcedata and compare with similar industries on a global scalenormal/baseline by looking at average weekly, monthly andannual use. Try normalising your data by aligning it with yourKey Performance.Industry Suggested KPIAll businesses Unit of resources used/turnovere.g. 60kWh electric/£1 turnoverCatering Unit of resources used/ coverse.g. 4 kWh gas/coverHospitality Unit of resources used/bed nightse.g. 0.2m2 water/bed nightManufacturing Unit of resources used/widgete.g. 10kg material/widgetproducedTourist attraction Units of resources used/visitore.g. 5kg waste produces/visitorUse your datatoanalyseimpacts4
  7. 7. Using resources has an impact on the environment see this guide.Stakeholders respond differently to the way resource use isexpressed. Finance directors, your bank might respond best to £saved, while Resource use can be expressed as:units used (kWh/m3); cost or carbon.To convert resource consumption into carbon, follow thisguidance from DEFRA and this tool. To validate the carbonfootprint, it may undertaken to PAS 2050 standard (at a cost).It can be difficult to visualise your organisations carbon footprint,this tool from Carbon Quilt will give your emissionssome perspective.UnderstandyourenvironmentalimpactsThere are a number of initiatives your business can join todemonstrate its commitment to stakeholders and share bestpractice to reduce environmental impacts.Locally there is the Green Capital Pledge and the West of EnglandCarbon Challenge. Nationally there is the 10:10 Campaign; E2BPulse and plenty more.Set targetsto improveefficiencyKeep reviewing your data, check what works and what didn’tand adjust your actions accordingly.Keep makingprogress5
  8. 8. Utility and business service tariffsDon’t pay more that you need to for your utilities/business services. Utility prices have and will continueto increase. Utility costs can no longer be thought of as a fixed cost to the business. Example Business: Theatre Problem: End of contract led to increase in standing charge from £20 to £360 per month No noticed for several months, costing £3,000 Cause: Lack of attention paid to bills Solution: Signed up for new contract Result: Standing charge reduced to a reasonable levelAlthough utility costs are increasing, there is still potentialto obtain competitive tariffs. There are multiple tariffs, withvarious standing charges, availability charges and cost per kWh.If you are confused, use an energy broker, they are usually freeas they collect their fee as commission from the utility provider.Utility tariffs are complex and can be determined by the priceper unit, service charge, climate change levy, capacity.Businesses can easily be put onto the wrong contract, andunlike domestic tariffs, once a business has entered a tariff itis unable to move until the next contract renewal date. Makesure you respond to any renewal letter, if you don’t, you willbe automatically rolled onto a new contract, often with muchhigher charges.Home workers can use domestic comparison websites such asU-Switch. Businesses on commercial tariffs will need to use anenergy broker.Shoparound for acompetitivedeal on yourutilitiesHow can your business pay less…Suggested Action Why do this?6
  9. 9. This is also known as collective buying whereby a group ofbusinesses/organisations purchase products and services atsignificantly reduced prices on the condition that a minimumnumber of buyers would make the purchase. This is suitable forbusinesses belonging to trade associations.GrouppurchasingThere are a number of green tariffs available where electricitygenerated is from renewable sources.Many business services e.g. web hosting, banking, insurance,telecoms will have a sustainable/green option.There are a number of Green Energy providers, the marketleaders are Ecotricity and Good Energy (both South Westcompanies). The drawback is that this option is only viable tosmaller businesses and when calculating carbon footprint, it isnot recognised as carbon neutral by DEFRA.When procuring green business services, take care that theyare not presenting you with Green Wash(see communication section).If having greencredentials areimportant toyouMaximise the use of cheaper rates (e.g. night time rates).Consider re-scheduling work activity so that your businessmakes use of cheaper rates if possible. Re-schedule workactivity so that the maximum daily demand is not exceeded.Use yourmonitoringdata to makeuse of cheapertariffsMaximise the use of cheaper rates (e.g. night time rates).Consider re-scheduling work activity so that your businessmakes use of cheaper rates if possible. Re-schedule workactivity so that the maximum daily demand is not exceeded.Make site widesavings - PowerFactor7
  10. 10. EnagementDon’t do it on your own! To maintain enthusiasm and to keep developing fresh ideas to implement inyour business…it’s always worth asking others. Example Company: Business West Problem: Engagement required from staff in all areas of the business Cause: Company wanted accreditation to ISO 14001 This requires continual environmental improvement Solution: A Green Team was formed, with members from different departments Regular meetings set up for team members Results : Team has provided a number of ideas that have been implementedHow to measure your environmental impacts…Why do this?Suggested ActionGetting everyone involved in the project will lead to lastingbehavioural change, forming common bonds between allemployees, and creating enthusiasm to work smarter and travelless. To enthuse your employees, you need to not onlytalk-the-talk but also walk-the-walk.Lead byexampleThese are the people within your business that use yourresources, are likely to know where waste is and will beresponsible for implementing change. Typically improved staffawareness to achieve greater energy efficiency results in a10% saving. Here is how you can set up a Green Team. Involveemployees across the business e.g. make sure your receptionistknows all your efforts it as they are often the first to be asked,have your sales team use sustainability to sell your productsand services.Get employeeson board8
  11. 11. Developing an Environmental Policy demonstrates tostakeholders that your business recognises that its activities havean impact on the environment and is committed to prevent,reduce, or mitigate harmful effects on nature and naturalresources. Ideally it should be like a company mission statementin that it’s set on one sheet of A4 paper and contains the keycommitments the policy undertakes.A policy should address the following key areas:• An introduction to the business.• State company commitment.• Clearly identify and specify environmental impacts• Clearly identify the actions to be taken to manageenvironmental impacts. Keep it realistic, achievable andrelevant to your business activities and practices. All goalsshould be measurable, achievable, realistic and time bound(i.e. we will do x by y date).• Be signed and dated by the director and communicated to therelevant stakeholders e.g. employees, contractors, suppliers.Produce anEnvironmentalPolicyAn extension to embedding environmental best practice would beto have an Environmental Management System (EMS). Typicallyorganisations will develop to the ISO 14001 standard althoughthere are other standards available including BS8555 and EMAS.An EMS requires an organisation to put controls in placeto manage its environmental impacts in a comprehensive,systematic, planned and documented manner.This should follow a Plan-Do-Check-Act Cycle that includes theorganisational structure, planning and resources for developing,implementing and maintaining policy forenvironmental protection.It will demonstrate to stakeholders (e.g. staff, customers,investors) that the organisation is committed to continuallyimprove its environmental performance with a robust systemthat has been externally verified.It should add value and add confidence to the organisation andfacilitate during the PPQ stage when tendering for contracts.Develop anEnvironmentalManagementSystem9
  12. 12. There are a number of initiatives for businesses to engage andshare best practice.Bristol Green Capital – This is a pledge for business committed toreduce their environmental impact. This is a free, non-committalinitiative which also offers informal networking sessions via theMonthly Mingle.West of England Carbon Challenge – This is a club for organisationsbased in the West of England to reduce their carbon emissions. Itis a free initiative and members are invited to attend best practicesessions with guest speakers from exemplar organisations e.g. O2.Low Carbon South West –This is a membership organisationmembership organisation focused on promoting the growth of theenvironmental technologies and services sector in the South Westof England. They offer a number of best practice and networkingopportunities.Avon & Somerset Energy & Environmental Management Group –This is a networking group for individuals tasked with managingan organisations energy and environmental impacts. There is asmall cost associated with this group.Severnet – This is collaboration between businesses in Avonmouthand Portbury to share best practice in terms of resource efficiencyE2B Pulse – This is a UK wide on-line network for organisationslooking to reduce their carbon emissions.Planet Positive – This is a UK wide initiative for businesses toadopt good sustainability practices in 7 days.Engagewith otherorganisationsIf your business has a challenge it is likely that this has beenexperienced and dealt with by businesses attending the GoGreen Bristol workshops. Use our Social Media sites to sharebest practice and ask questions.Interact with us (and other businesses taking part in Go GreenBristol) via Linked In, Facebook and Twitter (@GoGreenBristol),post photos and stories showcasing your sustainable activities.EngageGo Green Bristolbusiness10
  13. 13. LightingLighting plays an important part in creating the right atmosphere in a business.• Retail — lighting helps focus attention on key displays• Hospitality — lighting helps to create the desired ambiance for guests• Office based companies — lighting can be used to make a reception feel welcoming, provide attractiveworkstations and create a professional feel for staff and visitors• Industrial sectors — providing appropriate lighting for each task minimises hazards and leads topeak productivityLighting can account for up to 40% of electricity use in buildings, it is possible to cut lighting bills by up to30% through a variety of energy saving measures. You can’t do without lighting, but the actions below willshow you ways to save on lighting energy use. Example Company: Wooden pallet and crate manufacturer Problem: The 24hr nature of the business leads to high lighting costs Lighting electricity costs £17,000 per year plus maintenance costs Cause: The lighting that is currently used is old and inefficient, using about 450W per fitting Solution: Installation of low energy induction lighting, uses about 125W per fitting Result: Annual electricity savings of more than £10,000 Payback period of around one year when maintenance consideredHow can you light your business efficiently?Why do this?Suggested ActionEnergy savings of up 60% on lighting costs can be achieved byensuring lights is only turned on when needed. This can beachieved wither by a very engaged employees who rememberto turn off lights, using timer switches or occupancy ordaylight sensors. For guidance on how to implement theseimprovements see here.Switch offun-necessarylights11
  14. 14. Due to the changes in use over time of buildings, the lightingdesign often does not reflect the actual demand for lighting.Check yourlighting designAlways replace or remove fluorescent tubes that are notworking. Significant amounts of energy will still be consumedeven when the failed tube is not lit, so removing it is important.Keep lamps and luminaires clean to maintain light output.Failure to do so can reduce light output by 50% over 3 years.GoodmaintenanceIt is estimated that up to 75% of buildings have outdatedlighting which is not only inefficient in its energy consumptionbut is also not providing the optimum visual environment for itsoccupants. See this guide on how to retrofit lighting.If your business has… Swap to …Fluorescent tubes above 35W(look at the label on the end)or 38mm and 25mm thicknessMore efficient T5 tubes(16mm) using a conversion kit,or better still, LED tubes for60% saving on running costs.For more information, see thisguide.Halogen spot lights LED equivalents for an 80%saving on running costs. Whenselecting LED lamps ensuretake care with the colourtemperature as cheaper lampscan appear to give a blue light.Select Warm White or Daylightlamps. See this guide.High bay lightingFluorescent equivalents for a50% saving on running costs,or convection lights for a 60%reduction.Install efficientlamps12
  15. 15. When re-lamping also consider the fitting. The type ofluminare/fitting used impacts the amount of light reflectedinto a space. Not all of the light emitted by the lamp is emittedby the luminaire is due to losses caused by inter-reflection andabsorption. The more reflective the fitting the less lamps areneeded to light the space.Poor fittings Good fittingsInstall reflectivelight fittingsThinkLighting13
  16. 16. Information TechnologyInformation Technology is a significant part of your business budget, from the regular costs of purchasingequipment, to the ongoing costs of energy, support and training. There are also environmental costs;Information technology produces the same carbon emissions as the aviation industry, electronic waste isthe fastest growing source of municipal waste in the world, and these environmental footprints aregrowing rapidly as the use of computers permeates our society. There are a number of opportunities toreduce environmental impacts, as detailed in this guide. Example Company: Business West Problem: Computer equipment being left on overnight and on weekends Electricity use much higher than necessary Cause: Staff behaviour Solution: Green Team devised innovative plan At end of day, a chocolate would be placed on each computer shut down correctly This was repeated every day for a week Result: 100% of equipment correctly shut down at end of the week Lasting impact, a month later 90% still shut down Created a discussion in the office regarding efficiency and energy usageHow can you light your business efficiently?Why do this?Suggested ActionIT equipment is designed for the world market and is thereforedesigned to function in climates far warmer and far more humidthan in the UK.The ideal temperature in an IT room is between 20 and 25 °C.25, although many manufacturers are now producing equipmentthat can tolerate higher temperatures than previously (35 ºC)which will reduce the need for artificial cooling. For furtherinformation, see this guide.Place ITequipmentin naturallyventilatedareas14
  17. 17. PCs have power management features that are often disabled bydefault; turn them on for PCs throughout the organisation andyou’ll get immediate savings in energy costs. Screensavers canuse as much or even more power than your PC during normaluse; instead of a screensaver set your monitors to go into standby when not in use.It is recommended that:• Monitor/display sleep: Turn off after 15 minutes or less• Turn off hard drives/hard disk sleep: 15 minutes or less• System standby/sleep: After 30 minutes or lessAutomatedPowerManagementTechnical solutions are useful but user behaviour is a crucialpiece of the jigsaw that should not be forgotten.Consider the following:• Switching off – Encourage all employees to turn off theircomputers and monitors and unplug laptop and phonechargers when not in use.• Turn off after a period of inactivity.• Printing – Set printers to duplex and greyscale printby default.• Email Use –Ensure users complete regular housekeepingof their email folders such as deleting unwanted emails,removing attachments from emails and emptying out thedeleted items folder the storage required for email willbe reduced.• File Housekeeping – Encourage employees to review the filesthey have stored on a regular basis and deleting unwanted orduplicated files to reduce server storage.Raise userawarenessThere are several IT tools that enable people to meet and worktogether without physically being in the same office or country,therefore reducing the need for business travel.These include: audio conferencing; video conferencing;on-line meeting/web conferencing; emailing and home/remoteworking. Head to Anywhere Working for further advice. Head toAnywhere Working for further advice.Using ICTto reduceenvironmentalimpacts15
  18. 18. Thin Clients are small, devices that communicate with a centralserver giving a computing experience that is largely identicalto that of a PC with the need for a hard drive. Less resourcesare needed, so less electricity is consumed (90% reduction). Ifyou consider a typical office in a standard SME in any industrysector, which may have 50 traditional PCs and 3 serversacting as domain/file/print, mail and database servers, theenergy savings is expected to result in a 10 tonne CO2 savingand £1500 from electricity costs. Calculate energy saving forreplacing PCs with Thin Client.Replace fleetsof PCs withThin ClientIT uses a number of rare materials. The Green ElectronicsCouncil launched the Electronic Product EnvironmentalAssessment Tool (EPEAT), a certification programme to helpinstitutions buy the greenest computers and monitors possible.Energy Star is a label which can be found on many computers,monitors, printers and other consumer electronic (CE) productsto rate their energy efficiency. It is a move towards a uniformset of standardising the ICT and CE industries, but it is still onlya voluntary scheme.Procurementof newequipmentServer virtualization allows users to maximize server space.Energy savings arise as a number of computing programs may behosted on a server which reduces the need for several servers.Calculate the energy saving from virtualisation using this tool.Virtualisation16
  19. 19. Appliances and equipmentAll businesses have appliances and equipment e.g. IT equipment, kettles, lamps, water coolers, vendingmachines. Often, no individual has overall responsibility for these appliances and consequently they are lefton permanently, using energy and resources un-necessarily. Switch off computers and printers at night andweekends can reduce consumption by 75% per year that is almost £50 per year!How can your business/organisation use appliances/equipment more efficiently?Why do this?Suggested ActionSwitching off unused equipment will save you energy andmoney. This means at the socket, especially overnight, atweekends and during holidays. Identify who in your business“first in” and “last out” and make sure that they are aware ofyour switch off policy.Switching off overnight and at weekends can save you:Photocopier = £42 & 183kg CO2 a year10 Computers = £200 & 860kg CO2e a yearPutting stickers next to switches to remind people to turn themoff can be hugely effective. These are used by many companies,including Osborne Clark, Vassal Centre and Business West. Youcan produce your own, or download ready made notices fromthe Carbon Trust.Use remindersto encourageswitching offAlthough as a business you can rely on you and your employeesto turn off equipment when not in use, it is often forgotten.Use technology to make taking the preferred action the default.Consider installing timer switches so that appliances are turnedoff after a certain period of non-use or are turned on and off atcertain times of the day. These can be purchased from DIY stores.Automateswitching off17
  20. 20. To embed best practice, celebrate best practice.Examples of recognition include:• Leaving chocolates on pc’s that have been turned off at theend of the day• A treat to the office with the lightest bin• A treat for the employees that car shareConsider entering awards to commend your efforts. See thisexample from Poco, who won a Sustainable Restaurant award.Upcoming awards are regularly uploaded onto our twitteraccount @GoGreenBristol.Reward goodbehaviourWhen replacing equipment, take care to consider the energyefficiency and the associated running costs.If the equipment/appliance is of a commercial nature, use TheEnergy and Water Technology List as guidance to select efficientequipment. If listed, your business can claim Enhanced CapitalAllowance as a tax incentive. If the equipment/appliance is ofdomestic nature, use its energy rating as guidance.Purchaseefficientequipment18
  21. 21. Industrial EquipmentIf energy efficiency investments are assessed and implemented properly, the returns can be high and thetechnical risks relatively low. Such investments can help reduce energy consumption and may also haveother positive implications, such as improved product quality. Example Company: W H Bence Coachworks Ltd, a specialist vehicle manufacturer. Problem: High annual energy spend of around £24,000, electricity and for 79% of the overall energy cost Cause: Compressed air system having leaks Solution: Repair compressed air leaks could be completed by in house staff Result: An annual saving of over £4000How can your business/organisation use industrial equipment more efficiently?Why do this?Suggested ActionCompressed air is an expensive form of energy, for every 100units of electricity which go into the compressor, only 10 unitsare available for use. The rest is rejected as waste heat. Thefollowing guide details how to implement savings through:user training; fixing leaks; improving air delivery; managingair pressure; controlling demand; Improving intake air quality,generation and control and heat recovery.Optimisecompressed airuseOver a 10 year period, 99% of the cost associated with motorsand drives is associates with the running costs; only 1% isattributed to the capital. Motors have become increasingly moreefficient, especially at the lower scale.Consider replacing old motors with newer models, see thisMotors and Drives Guide for further guidance.Installing a Variable Speed Drive will provide energy saving fromslowing down the motor load depend on the characteristics ofthe load being driven. See this Variable Speed Drive Guide.Motors andDrives19
  22. 22. CoolingAir conditioning is an expensive way of keeping buildings cool, especially as fuel prices rise. The energycosts and associated CO2 emissions of a typical air-conditioned building are 30% higher than a naturallyventilated building. It is also more likely to have increased capital and maintenance costs. Carbon emissionsare not only associated with electricity costs but also from the refrigerant gases. Example Company: Office based Problem: Office overheating in the summer Extensive use of air conditioning Cause: Building has long windows in all walls Solution: Solar film was fitted on all of the windows Result: Air conditioning use reduced by 50%How can your business / organisation use cooling more efficiently?Why do this?Suggested ActionPlace heat-emitting equipment in a separate, naturally ventilatedarea to reduce heat gains. As your business installs more efficientequipment, less waste heat will be generated, reducing the needfor cooling.Passive Cooling(reduce internalheat gains)Air conditioning is an expensive way of keeping buildings cool,especially as fuel prices rise. A number of actions may be takento reduce building heat gains and cooling requirement.Potential solutions include:• Installing solar shading, blinds (internal and external),see this guide.• Natural ventilation (opening windows).Passive Cooling(reduce externalheat gains)20
  23. 23. Encourage staff involvement by demonstrating how they canbe more in control of their own environment. Explain howthermostats operate and provide guidance on recommendedoperating temperatures, as well as guidance on how to operateheating or cooling units correctly.Display instructions on individual units and ensure that remotecontrols are accessible. Ensure building users keep windowsclosed when air conditioning is on.Reduce air condemandTurning air conditioning thermostats as low as they can go doesnot cool the building more quickly. Instead, the temperaturedrops at the same rate but then overshoots, using more energythan necessary and making it uncomfortable for occupants. Ifcontrols are not coordinated, the temperature could even go lowenough for the heating system to be switched on. Both systemsthen operate at the same time using un-necessary energy. Setthermostats correctly and as a last resort, protect thermostats toprevent tampering.Ensurethermostatis not set attoo low atemperatureLeaving air conditioning on overnight does not reduce energycosts due to required temperature being maintained. Buildingsonly need a fraction of overnight energy to reach adequatetemperatures for the start of the day.Switch offwhen buildingis not in useMaintain your air-conditioning system regularly to help ensureit operates as efficiently as possible. Poor maintenance canresult in 10% losses of refrigerant gases which have high globalwarming potential and carbon emissions. See this guide.Maintainequipment21
  24. 24. RefrigerationUp to 20% can be cut in many refrigeration plants through actions that require little or no investment.Environmental impacts associated with refrigeration include electricity consumption, loss of global warmingrefrigeration gases and disposal. Example Company: Golf Club Problem: Chiller unit in cellar not working efficiently Cause: Chiller unit old and in need of replacing Solution: A new efficient unit was installed Result: Electricity use to keep the cellar cool reduced by 40% Payback period for the new unit was about 2 yearsHow can your business / organisation use refrigeration more efficiently?Why do this?Suggested ActionGet to know your system controls. Most refrigeration systemsare automatic, with controls that switch the compressors andfans on and off. Basic controls work off a thermostat, while moreadvanced controls monitor factors such as the cooling load, thebuild-up of ice, and weather conditions.Optimise yourcontrolsOnly refrigerate your product, space or process where you reallyneed to.Many applications (such as factory production areas) onlyrequire refrigeration at certain times. No matter how efficientyour refrigeration system is, it will still use energy, so if you don’tneed refrigeration, turn it off.Where refrigeration is required, keep it at the highest possibletemperature. Turning up the thermostat will reduce the load onthe refrigeration system and cut energy costs.Reduce yourload22
  25. 25. Refrigeration is expensive. Try to:• Contain it as much as possible. Keep cold room doors closed,and keep seals in good repair.• Use strip curtains or air-locks, and make sure that insulatedrooms are properly air tight.• Invest in sound pipe insulation.• Insulation that is badly applied and maintained adds to yourenergy costs, through lost cooling capacity and reducedcompressor efficiency.Reduce heatgainsGood housekeeping includes:• Don’t overstock cabinets.• Keep air grilles clear.• Close blinds and night covers.• Close doors and maintain door seals.See this Refrigeration guide for Catering for more tips.Practice goodhouse keepingIf you are investing in a new refrigeration system, ask thecontractors for a high-efficiency option. Read this guidance onselecting new equipment. New equipment may be eligible forthe Enhanced Capital allowance too.Replace oldequipment withmore efficientmodels23
  26. 26. HeatingGetting heating right not only reduces your costs but also makes a more comfortable working environment.These actions are suitable for all businesses that occupy premises. Example Company: Rugby Club Problem: High heating costs Cause: Bolier old and in need of replacing Solution: A new efficient unit was installed Result: Gas use to keep the cellar cool reduced by 35% Payback period for the new unit was about 3 yearsHow can your business / organisation use heating efficiently?Why do this?Suggested ActionHeating costs can increase by 30% or more if the boiler is poorlyoperated or maintained. Ensure boilers are serviced at leastannually and adjusted for optimum efficiency. Get in touch witha heating engineer and schedule a boiler. Make sure they areregistered with Gas Safe.Undertakeregular boilerservicingSimultaneous heating and cooling wastes energy as bothsystems “fight” each other. Set the controls a “dead band”of 5⁰C between heating and cooling and timers or occupancydetectors on fans to avoid the systems competing against eachother. Consider fitting de Stratification fans to areas where thereare high ceilings to effectively blow the heat back down to theworking level which could save up to 25% on your heating costs.Reduce heatingdemandReducing ON time by 2 hours per day saves around 10% inrunning costs. The trick is to do this without reducing comfortlevels. Does your boiler allow you to control start times? Ifnot, consider installing a 7 day timer so that the heating maybe timed according to building occupancy. Better still considerinstalling an Optimum Start timer. For further guidance, refer tothis Heating Control Guide.Boiler andheating systemcontrol24
  27. 27. Replacing an old gas boiler (B-G) with an A-rated high-efficiencycondensing boiler and improving your heating controls willsignificantly cut your heating bills - saving as much as 30% a year.If your business has an oil, LPG or coal boiler, then it mightbe worth looking into the cost of getting gas supplied, to getcheaper fuel. Another alternative would be to select a renewableheating system, such as a heat pump or biomass system.Renewable Technologies are eligible for the Renewable HeatIncentive that is payments for creating heat from renewablesources. Renewable technologies tend to be economically viablein properties that are off the gas grid and in wellinsulated properties.Selecting newequipmentRecommended temperatures for workplaces are: Offices are 19–21°C; Workshops 16°C; Stores 15°C. Often, buildings are overheated. Reduction by 1°C can save 10% from heating bills. Resetthermostat controls and make tamper proof and ensure thatthermostat is not near heat sources (inside or outside) and awayfrom draughts/near windows etc. Install thermostaticradiator valves.TemperaturecontrolDrafts can be responsible for around 15% of the heat in theproperty being lost. For further guidance, refer to thisDraft Proofing Guide.Simple fixes are:• Doors (bottom) - Fix a brush strip to the base of the door. Thetough plastic flexible bristles maintain a seal reducingheat losses.• Window/Doors (gaps) - 1.5mm to 5mm gap install a Rubberseal; 1.5mm to 5mm, install a foam seal; and gaps of morethan 5mm Rubber blades. These can be purchased from DIYstores.• Roller Doors –Consider installing rapid roll doors (Averagecost c. £8 – 10k). Typically, costs are recouped within 6 years.A low cost alternative is to install PVC thermal curtains toreduce air change and heat loss.Reduce drafts25
  28. 28. The graphic below, illustrates the various opportunities toimprove insulation within a building. For further guidance,see this guide.Insulate26
  29. 29. WaterMany organisations pay higher water costs than necessary. Investing a little time and money in a simplewater management plan could save you money and reduce your water consumption by up to 80%. Example Company: Printing company Problem: Overuse of water in toilets Cause: Urinals flushing on a trickle system Solution: A control valve such as a Cistermiser was fitted Result: Water use in toilets reduced by 70-80%How can your business / organisation use water efficiently?Why do this?Suggested ActionIf your bills change from one period to the next and therehaven’t been any changes on site, think about why they wouldhave changed - do you have a leak somewhere? Is somebodyelse using your water supply? A simple way to check for leaks orunauthorised use is to take meter readings over periods when nowater should be being used, this could be over the weekendor overnight.Keep an eye onyour billsThink about where most of the water is used in your business- these are the key areas to target to reduce your consumptionand your bill. It may help to draw a site plan with the waterused in different areas of your activities. Carrying out a simplewater balance in the company will show whether what you usematches up to what you are being billed for.Understandyour businessMake sure your employees fully understand the importanceof water efficiency and try to influence their behaviour.Draw attention to the sensible use of water in kitchen areasand toilets, this alone will have an impact on your bill. Youremployees may also be able to suggest ideas for reducing waterin your business and operations work.Engage youremployees27
  30. 30. Simply having the right fittings and appliances will save hugeamounts of water. Try to invest in water saving products such as,cistern displacement devices, restrictor valves, urinal controls,tap controls. These products are eligible for the Enanced capitalallowance should they be listed on the Water Technology List.Fit water savingproductsCollecting water in water butts or from large areas such asroofs or car parks reduces the need for mains supply water forwatering plants or washing vehicles.These collect rainwater from roofs or large paved areas such ascar parks, or even flushing toilets.RainwaterHarvestingThis involves using wastewater from washroom basins andshowers, then using it for flushing toilets or outside watering.Grey waterrecycling28
  31. 31. TransportAll businesses have transport requirements, be that travel to visit clients, customer travel, employee traveland the transport of goods. As with all energy costs, travel costs continue to increase. The environmentalimpact associated with travel is from green house gas emissions from fuel combustion. Measures can betaken to reduce costs. Travel is often a major business expense, so finding alternatives will save moneyimmediately. Transport makes up around 1/5th of the UK’s overall carbon emissions and produces harmfulpollutants. Here is some practical advice to help you reduce travel costs and environmental impact. Example Company: Steve Gregor Heating and Plumbing, Heating engineers Problem: High diesel costs for fleet of vans Cause: Poor route planning Solution: Software installed to manage routes Result: A 15% reduction in fuel usageHow can your business / organisation transport efficiently?Use IT to reduce the need to travel. Cloud-based systems canensure that documents and emails can be accessed remotel.More than that, platforms like Skype and Facetime can easily beharnessed to combat any physical distance that could hamperinteraction / idea-swapping with colleagues. Calculate thepotential savings with Anywhere Working and see this guide,and tips and Encourage people to change the way they travel.Investigatealternativesto traveland flexibleworkingWhy do this?Suggested ActionTravel is expensive, to reduce costs and environmental impact,consider these:• Look to join up travel journeys• Investigate alternative modes (e.g. bike, walk, publictransport)• Where road travel is necessary, plan the route to avoidun-necessary travel• Combine short trips as cold starts use more fuel so it pays tocombine. Use a Sat Nav to prevent you from getting lost• If your business has a fleet of vehicles, consider a fleetmanagement system to plan routes and monitor drivers.Plan journeys29
  32. 32. Incentives are a great way to boost the uptake and encouragethe continued use of low carbon, greener transport.These include:• Subsidise public transport fares• Provide car poolers with better parking spots• Give cyclists a 20p per mile travelled• Transport Direct compares emissions created by differentmodes of transportBristol businesses can access FREE advice and grants forsustainable travel planning via Local Sustainable Transport Fund.Incentiviselow emissionalternatives(walking, cycling,public transport)Consider putting your drivers on an driver training coursesavailable, these can reduce fuel use by up to 6%, or follow theseeconomic driving tips.If you use avehicleConsider alternative modes of transport for local deliveries e.g.by bike. Within a 35 mile radius, electric vehicles may providea viable solution, for advice, see Source West. For deliveriesfurther afield, consider freight consolidation, this is whendeliveries to the same destination are sent together, resulting inlower costs and fuel consumption Local Sustainable TransportFund can provide further guidene.Deliveries30
  33. 33. WasteModern disposable culture produces huge amounts of waste every year. The average office worker uses20,000 sheets of paper a year and generates 1 tonne of waste. There are financial and environmentalbenefits to reducing waste. The costs of landfill are increasing, so there’s a strong financial incentive tominimise waste. Landfills produce and release significant quantities of methane into the atmosphere, apotent greenhouse gas that has a major impact on climate change. Here are some actions your businesscan take to make a positive impact right away:How can your business / organisation transport efficiently? Example Company: TJL Industries, Gloucestershire-based UPVC recycling and processing firm Problem: Unable to fully recycle all materials Cause: Limited space to store the windows and doors prior to processing and the resulting components after processing Solution: Purchasing a presizer to process larger items and a granulator to de-bulk waste to free up space in the yard and increase production. Result: UPVC recycling has peaked at 50 tonnes per month and resulted in an additional turnover of £25,000.Why do this?Suggested ActionIf your business or organisation produces or handles waste(this includes importing, producing, carrying, keeping or treatingwaste; dealers or brokers who have control of waste, andanyone responsible for the transfer of waste), you must take allsuch measures as are reasonable in the circumstances toprevent waste, and apply the waste hierarchy when you transferwaste.Further guidance on your duty of care is available here and yourduties are set out at in Regulations 12, 15 and 35 of the Waste(England and Wales) Regulations 2011. For guidance specific toyour business size and industry, use this tool from WRAP.Knowyour legalobligations31
  34. 34. The most effective way to cut down on waste is to produce lesswaste to begin with. This includes: avoidance (buying feweritems, reducug process waste or using less material per unit);reduction (keeping products for longer, designing them o theylast longer) and reuse (selling and buying used items).This can be applied to your office by:• Setting your office printers to print double sided as a defaultsetting. This is proven to reduce paper use by 30%.• Changing font can reduce your ink usage considerably. Forexample, Arial uses 30% less ink than Times New Roman.• Going digital. Contact your suppliers and other people whogive you bills and ask for digital versions instead. You caneven switch to digital newspapers and magazines.• Manage stock levels and processes to minimisegenerating waste.WastePreventionThis involves any recovery operation whereby materials arereprocessed into products or materials. Examine your generalwaste bin regular to ascertain your waste streams. Materialsthat are widely recycled include: metals, glass, paper, card,wood, plastics. Consult your waste management company fordetails. They will specify whether require the materials to besegregated or co-mingle. For large amounts, there is scope tosell the waste to generate additional revenue. See theNetRegs - Waste Directory to find recyclers in your local area.To introduce recycling in your office:• Make your recycle system simple to use to ensure that themaximum amount of material is recycled.• Ensure each bin is clearly identified with bright colour codingand with pictures of items that can be recycled.• Remove personal bins - It’s a great way to encourage peopleto use the recycling area.• This may seem an inconvenience for people, so let themknow why the change is being made and make sure yourrecycling system is operating smoothly first!Recycle32
  35. 35. This includes, checking, cleaning or repairing operations bywhich products or components of such products have becomewaste can be re-sued without any other reprocessing.This can be applied to your office by:• Purchasing and donating second hand furniture• Donating used IT equipment to the Bristol ComputerRe-Use scheme• Reusing old printed sheets that have only one side printed onas note paper.Locally, reusable materials may be donated to ChildrensScrapstore, read how Trunki uses this service. Should you todesign your product, service to use materials more efficiently,consider circular economy thinking, the Design Program andEnvironmental Sustainability Knowledge Transfer Networkcan help your business to implement these measures. Forinspiration, read how Interface Floors changed its businessmodel from linier to circular.ReuseThis is a process whereby the waste is used as a fuel for energyproduction e.g. waste to energy or anaerobic digestion. Thereis scope for Bristol food waste producing business to disposefood waste at Geneco, the anaerobic digester at Avonmouth.The following waste management companies provide a foodcollection service in the Bristol area Collecteco and BiocoRecycling and Agri Energyco.Recovery33
  36. 36. ProcurementThe products and services you buy can have an enormous environmental impact. Your positiveprocurement decisions can help to shape a more sustainable business environment. Use the guidance tohelp you to consider the environment in your buying decisions. You can share these with the person orteam in charge of procurement in your business. Example Company: Stewart Investment Planning, specialist advice in green and ethical investments. Problem: Concern over the ethics of produce purchased. Solution: Purchasing Fair Trade produce where possible Result: Has received a Bronze Award in the Best Fairtrade Office category in the South West for the last 2 years. Positive PR exposure.How can your business / organisation manage procurement to minimiseenvironmental impacts?Why do this?Suggested ActionDoes my business need the product or service? Can it besubstituted for an alternative product or seek innovativesolutions if they are more sustainable?InnovateDefra and Zero Waste provide online courses. The GovernmentBuying Standards provide specific best practice advice on arange of products. To understand the environmental impactsassociated with purchased items, refer to this guide from theEnvironment Agency.Raise awarenessamongst staff thathave purchasingresponsibilities34
  37. 37. Sustainable procurement involves actively purchasingproducts that:• Consume less energy• Consume less raw material and produce less waste, such aspackaging• Help the development of small producers (fair trade)• Are manufactured in a way that is less damaging to theenvironment• Minimise the overall carbon footprintFor example, 100% recycled paper emits 25%-50% less CO2ethan virgin paper. For guidance for a range of products, see thisBuying Green Guide or this label guide from DEFRA. You maychoose to purchase locally, the Bristol Good Living Guide listsbusinesses that are committed to environmental improvement.The Bristol Pound is another tool to encourage shortsupply chains.Purchase withconfidenceIf your business is part of a supply chain, you may needto demonstrate your sustainability credentials. Being asustainable supplier can help you to win business over lesssustainable alternatives. 8/10 consumers would, given thechoice, prefer to buy from companies that are environmentallyfriendly.A good start would be to develop an Environmental Policy.Many tenders ask for an Environmental Management System.Alternatively, consider obtaining sustainability certificationappropriate to your business, to make you stand out e.g. JuliesBicycle for the Arts, Sustainable Restaurant Association orGreen Tourism Business Scheme for the hospitality industry.Be a sustainablesupplier35
  38. 38. MarketingCommunicate your Success! Communication is essential in getting the most from your efforts to GoGreen.It helps to maintain interest internally and it is great for marketing and new business development. Thisstudy undertaken by Deloitte shows that communicating sustainability is critical to brand building. Example Company: Poco, restaurant on Stokes Croft Issue: Recognition for efforts made to reduce environmental impacts. Solution: Entered the Sustainable Restaurant Association’s award Result: They won the Environmental category, in doing so, they enjoyed a great deal of publicity.How can your business/organisation market its environmental achievements effectively?Why do this?Suggested ActionTell people what you’ve achieved, your stories and your aims forthe future. Businesses and consumers are increasingly interestedin doing business.Tell peopleabout yourexperienceBristol is a hive of sustainability thinking in UK and Europe.The city has been shortlisted to be European Green Capital in2015. Winning the award will bring investment opportunities tobusinesses within the city. To support the bid, visit here.In June, Bristol is hosting Big Green Week festival, aninternational festival of environmental and sustainability ideas.They are always looking for sponsorship which offers a goodPR opportunity.Get involvedwith Bristolinitiative36
  39. 39. Terms such as ‘smart’ and ‘savvy’ (rather than ‘efficient’)can help build the esteem of particular choices. Referring toinefficient products as ‘old-fashioned’ (rather than ‘traditional’)can help break emotional attachments and make them seeminferior. Proxies can help simplify technical concepts and thelanguage of sustainability – like talking about the number oftrees worth of CO 2 saved, rather than grams.Language isimportantPeople have difficulty taking in too much information all at once.Having a core set of messages, repeated frequently through arange of channels, is likely to be the most effective strategy.Consider what works best for the issue and audience you’retrying to address.Product labelling – labels like Fairtrade, Rainforest Alliance,Soil Association and Marine Stewardship Council providevisual shortcuts to convey what are often quite complex ideas.However consumers may be unsure what lies behind the labelsso it pays to choose carefully.In-store environment – banners, knowledgeable staff, productplacement and sustainable store design.Adverts and websites – adverts and brand websites can helpconvey sustainability messages in fun, interactive ways thatbring the issues to life.Social media – sending out messages in regular, bite-sizedchunks to Facebook groups and Twitter followers can spread theword to a broader audience.Short, sharpmessagesthrough a rangeof channels37
  40. 40. Communications should be:• Positive and non-threatening – to combat fear and give hope• Direct and immediate – to be relevant to the lives of theaudience• Visual and imaginative – to grab people’s attention andinspire them• Emotional and personal – to connect with people on ahuman levelSee this guide from Futera or the guidance from Business in theCommunity also produced a guide for Sustainable Marketing.Get the focusand tone rightThis guide from DEFRA outlines the principles behind makinggood environmental claims:Ensure all content is relevant to the impacts of the product,service or business, and reflects genuine benefits that areadditional torequirements or what’s happening already;Present claims in a truthful and accurate way, using plainlanguage and imagery that is relevant and not likely to bemisinterpreted by consumers;Check all claims are robust and can be substantiated, and thatstatements made about future aspirations are firmly groundedin evidence and action.Make credibleclaimsWe are always looking for examples of businesses using ourservice enjoying successes by Going Green. Email us yourInteract with us (and other businesses taking part in Go GreenBristol) via Linked In, Facebook and Twitter (@GoGreenBristol),post photos and stories showcasing your Go Green activities.Business West will be highlighting those businesses with storiesto tell. We have a large social media and business network andcan reach a significant audience.Help uspromote yourbusiness38
  41. 41. The web and social media have massively increased the levelof scrutiny businesses and organisations face - not only fromtraditional sources like the media and NGO s, but also fromeveryday consumers. At the same time, web-based businesseslike Amazon and eBay are creating a more active role forconsumers, providing independent assurance to each otherabout products, services and brands. This provides both achallenge and an opportunity for businesses to engage moredeeply and meaningfully with consumers, in particular:• Honesty about the challenges – accepting both businessesand consumers are on a journey towards increasedsustainability, and having an open dialogue about thechallenges this entails.• Creating new ideas together – taking the insights andlearnings we gain from that dialogue to build solutions,co-create products and services, and shape new types ofmarketplaces.• Putting consumers in the driving seat – moving beyondnudging by helping people understand what drives their ownbehaviour, so they can adjust their surroundings to makesustainable choices easier.Deepen yourengagement39
  42. 42. We hope that you found the workshop to be beneficial. Business West has a range ofservices that can help your business to grow.What it doesProgrammeCoaching covering: vision, mission, structured growth plan,strategic marketing models.Minimum 12 hours support; Then up to further 48 hours 50%funded if desired.Coaching forHigh GrowthFREECoaching:• Action plan to get you finance ready• Minimum 12 hours support• Then up to further 48 hours 50% funded if desiredUnderstandingFinance forBusinessFREEIntroductory seminar1-2-1 with adviser - business planSupport in applying fundingOngoing support post start upNB not entirely free they may need to pay £500+VAT after initialstage, membership may be included within this tbcReady forBusinessFREE INITIALLYUK Trade & Investment (UKTI) advisers can help exporters orpotential exporters with strategic advice, market research etc.NB there is a charge for some services.Business West can help with Export Docs and members get 50%off total cost.UK Trade &Investment(UKTI)FREE INITIALLYBusiness West Chamber of Commerce is the leading businessrepresentative organisation in the Bristol city region,representing nearly 20,000 businesses. Membership provideslocal businesses with an access point for government fundsand services, links business together, challenges national andlocal policy, provides business learning opportunities, businessfellowship and supports businesses to grow internationally.Business WestChamber ofCommerceBusiness West Services40

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