Webcast: Is it Possible to Have Too Many Tools? Featuring George Spalding of Pink Elephant
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Webcast: Is it Possible to Have Too Many Tools? Featuring George Spalding of Pink Elephant

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We’re not talking garden tools or carpentry tools or mechanic’s tools, we are talking ITSM Tools. And the answer is a resounding YES! ...

We’re not talking garden tools or carpentry tools or mechanic’s tools, we are talking ITSM Tools. And the answer is a resounding YES!

Wait a Minute! Is this a webinar, sponsored by a tool vendor, telling me that I should not buy every tool that comes down the pike? Another resounding YES!

Pink Elephant and Nimsoft each have direct (and repeated) experience indicating that most organizations have NO Enterprise-wide strategy governing the acquisition, support, management and retirement of the tools used to run IT. Nearly every tool in the IT inventory is recommended, funded, acquired, and managed by a single technical silo…without the slightest nod to any other department, group or technical function. Unquestionably, the largest undiscovered source of IT operational savings is the elimination of redundant or vastly underutilized toolsets. Acquiring the right tools at the right time for the right reasons is the answer.

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  • One thing you want the audience to remember: Unified – complete solution for Service Desk, pre-integrated module of Nimsoft Unified Management Three things to say Best Practice Compliant – Real world implementations of ITIL v3 based around the experiences of Service Providers for efficiency and effectiveness Ready for service providers – engineered to efficiently scale and manage IT services for any number of clients. Easy to buy deploy and manage - easy to configuration and upgrade, the flexibility to match your business model and reduces TCO Scripted text: Available as a SaaS solution or on-premise - Nimsoft Service Desk is an industry leading solution for IT Service Management delivery in its own right, A proven solution with customers already deployed and working and it combines: Practical, test and proven best practices workflow and process automation for these customers with extensive templates and pre-built automation A design that scales efficiently to manage IT services for both internal and external IT clients Simple, fast and trouble free implementation, easy to use interfaces, simple to customize workflows and automation And as a component of Nimsoft Unified Manager, it modularly connects to the Nimsoft Monitoring for a unified view of both the status of events and services and their underlying infrastructure in a single portal. Modular connections bring events, alarms, service ticketing and IT business processes into a single view for quick, efficient delivery of services. For Service Providers, Nimsoft Service Desk offers immediate opportunities to efficiently extend their service catalog with additional services to existing clients and to extend their business to support new customers – provide a higher quality of service to those clients and to increase the efficiency of their operation. While for Enterprises, Nimsoft Service Desk is the perfect extension to Nimsoft Monitoring, allowing them one infrastructure to deliver both service desk and monitoring capabilities.

Transcript

  • 1. Welcome! Is it possible to have too many tools? George Spalding, Tim Rochte, Nimsoft Service Executive VP, Desk Product Marketing Pink Elephant © Pink Elephant, 2012. All Rights Reserved.Too Many Tools 1 ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
  • 2. Too Many Tools? George Spalding Executive Vice President Pink ElephantPink Elephant – Leading The Way In IT Management Best Practices
  • 3. The Suite Spot (ERP) Centralized Data © Pink Elephant, 2012. All Rights Reserved.Too Many Tools 3 ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
  • 4. IT Management Tool Strategy Customer Web Portal Service Catalog Resource & Project Portfolio Mgmt. Requests Fulfillment Service level Management Monitoring KPI Dash Boards & Event Mgmt. Workflow Management Reporting Incident Management Code & Doc. Problem Management Change Management Mgmt. Release & Deployment Management (DML) Access Management Etc... Configuration Management Provisioning (CMS) Federated Data Sources Billing & Financial ManagementToo Many Tools © Pink Elephant, 2012. All Rights Reserved. 4 ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
  • 5. Tool Governance??  How are tools purchased in your organization?  Is there a defined enterprise IT tool strategy and architecture model?  Is there an Inventory of Tools  Can the business take advantage of the IT toolsets?  Is there any group in your organization that has a mandate to create & govern an enterprise tool strategy?  Do you have a group (TMO) in your organization that governs, manages and supports IT tools that are used by any and all IT functions across your organization?  Are IT management tools selected, funded and purchased at a domain / departmental level, but then required to fit within a pre-defined enterprise strategy? #nITSM © Pink Elephant, 2012. All Rights Reserved.Too Many Tools 5 ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
  • 6. IT Management Tool Categories Customer Web Portal Service Catalog Resource & Project Portfolio Mgmt. Requests Fulfillment Service level Management Monitoring KPI Dash Boards & Event Mgmt. Workflow Management Reporting Incident Management Code & Doc. Problem Management Change Management Mgmt. Release & Deployment Management (DML) Access Management Etc... Configuration Management Provisioning (CMS) Federated Data Sources Billing & Financial ManagementToo Many Tools © Pink Elephant, 2012. All Rights Reserved. 6 ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
  • 7. Case Study $$$$  Large Multi-national corporation  “Tool Inventory”: based on Features & Function  Discovered that they owned 240 different tools covering the nine specified categories  Two departments, One tool…twice!  ???? $$$,$$$,$$$  How could YOU use all that money?  Funding an ITIL/ITSM Program?  Funding the RIGHT tools?  Automating day-to-day operations?  Creating innovative new business solutions?  Saving the business gobs of money? #nITSM © Pink Elephant, 2012. All Rights Reserved.Too Many Tools 7 ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
  • 8. Summary  It’s time to get CONTROL of the myriad of tools in our enterprise  Enterprise Tool Strategy (need Support from above)  Centralized tool evaluation, selection, funding, purchasing and ongoing management  Tool Management Office (Function)  Remove redundant tools over time  Expand the use of the RIGHT tools  Think outside the box – “Could the business take advantage of this type of tool?” #nITSM © Pink Elephant, 2012. All Rights Reserved.Too Many Tools 8 ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
  • 9. Nimsoft Service DeskAn ITIL v3 complete service desk solution› Best practices compliant » Real-world experience-based› Service Provider ready› Easy to buy, deploy and manage » Low TCO » Flexible pricing » SaaS or On Premise› Complete offering #nITSM Page 9 © Nimsoft, all rights reserved
  • 10. Benefits for Your Organization› Low cost of ownership » Transparent upgrades » Cost Savings - Automated Free Upgrades - No Infrastructure Required - All modules in one » Simple Pricing Model - Pay per user - Fixed or floating licenses - Free end user access› Time to Value » Rapid implementation due to configuration and SaaS » Standard service offerings 15 to 45 days #nITSM Page 10 © Nimsoft, all rights reserved
  • 11. Functional Strengths› Action-Driven workflow » Focuses on actions – Tell Service Desk what to do, don’t guess based on status changes› Configure don’t code » Workflow is 100% configurable » No programming skills required » Configuration not lost in upgrades› Multi-tenant solution » Use one solution to support all “customers”› Years of experience built in » Designed and built by a Service Provider » Ability to start with standard configurations pre-loaded #nITSM Page 11 © Nimsoft, all rights reserved
  • 12. Q&A› More information at http://www.nimsoft.com/solutions/nimsoft-servi› Meet the Nimsoft team at HDI 2012 in Orlando, April 24-27› Continue the conversation at #nITSM #nITSM Page 12 © Nimsoft, all rights reserved