User Experience –One Perspective To Rule Them AllGN007SNDennis Corning – Director, Product Management - Nimsoft           ...
abstractDennis CorningNimsoft, Director, Product ManagementUsers don’t experience web servers. Or networks. Or databases. ...
agenda Introduction to Nimsoft The Challenge The Solution: Nimsoft User Experience Suite Newest Edition to the Suite: Watc...
1Introduction to Nimsoft                                                    Page 4     @nimsoft & @Dennis_Corning   © nims...
delivering it services  Orchestrate IT                      Differentiate IT                Deliver IT Cut complexity and ...
nimsoft: manage complexity with confidence                                   Unified. Ubiquitous.IT Management            ...
happy customers. loyal partners.               Over 1000 customers                       •     420+ leading Service Provid...
customer success                        • Needed monitoring solution     •   Implemented Nimsoft Monitor                  ...
solution overview                                                    Page 9     @nimsoft & @Dennis_Corning   © nimsoft, al...
nimsoft it management as a service                                  Business-aligned                                  » On...
2The Challenge                                                  Page 11     @nimsoft & @Dennis_Corning   © nimsoft, all ri...
the challenge > Traditional monitoring focuses on monitoring IT components   and not what the business cares about. > Incr...
3The Solution: Nimsoft User Experience Suite                                                              Page 13     @nim...
nimsoft user experience suite: the right solution for the job!   Solutions                                    FunctionComp...
no end-user experience visibility forcritical business applications  End-user                                     DB Serve...
application component response monitoring End-user                                     DB Server                          ...
add nimsoft rum for real end userexperience (performance) monitoring  End-user                                     DB Serv...
what if no traffic? how do you know if web appis available from user’s location?                                          ...
add nimsoft synthetic user for availability& performance monitoring                                               DB Serve...
add nimsoft synthetic user for availability& performance monitoring                                                    DB ...
4New Edition to Nimsoft User Experience Suite:WatchMouse                                                                Pa...
introducing: WatchMouse to the nimsoft user experience suite                                    SaaS solution for monitori...
what can WatchMouse monitor?Global monitoring outside the firewall of:  Web Transaction Monitoring   »   Synthetic user sc...
quick startActive monitor list – Set up in minutesPerformance Dashboard shows the availability for all scripts for thedefi...
creating synthetic transactionsTwo techniques» Record and replay using Badboy or Jmeter» Conversion tool for HP LoadRunner...
performance and availability: alerting and notification                                   Performance and Availability    ...
understanding the customer experience                                  Monitor, triage and resolve                        ...
reporting overview                                     Sample Report Types                                     » Uptime ta...
root cause analysisProvides detailed insight in problems and incidents  Alarm triggers RCA steps   » Highlights steps of t...
root cause analysis                                    Failed Test                                   Redirect             ...
real browser monitoring Supports Internet Explorer, Firefox, Chrome & Safari web browser Monitors run from 50+ global moni...
reporting                                               Periodic (day, week,                                              ...
delivering customer transparency                                             Public Status Pages                          ...
free online tools Free: » Website checker » Ping » Traceroute » DNS- analysis   and performance » Windows Site   Monitor »...
5Summary and Next Steps                                                 Page 35    @nimsoft & @Dennis_Corning   © nimsoft,...
summaryNimsoft User Experience can help:» Accelerate the deployment of business focused management.» Enable IT to mature f...
next steps› Go to www.watchmouse.com and give it a try!› Learn more: General Overview   › http://www.watchmouse.com/en/web...
Thank You!› Visit www.nimsoft.com/CAworld2011 for a copy of this presentation,  Nimsoft demos and more.› For any questions...
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User Experience Monitoring presented at CA World 2011

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Users don’t experience web servers. Or networks. Or databases. They experience applications. Nimsoft User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users. In this session, product experts from Nimsoft will discuss how you can benefit from using Nimsoft User Experience Monitoring to dramatically improve service quality and reduce the costs of IT service delivery.

To learn more about Nimsoft User Experience Monitoring visit, http://nimsoft.com/solutions/nimsoft-monitor/user-experience.html.

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User Experience Monitoring presented at CA World 2011

  1. 1. User Experience –One Perspective To Rule Them AllGN007SNDennis Corning – Director, Product Management - Nimsoft Page 1 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  2. 2. abstractDennis CorningNimsoft, Director, Product ManagementUsers don’t experience web servers. Or networks. Or databases. Theyexperience applications. Nimsoft User Experience Monitoring gives youthe confidence to know your applications and cloud services are availableand meeting response time goals for your local and global users. In thissession, product experts from Nimsoft will discuss how you can benefitfrom using Nimsoft User Experience Monitoring to dramatically improveservice quality and reduce the costs of IT service delivery. Page 2 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  3. 3. agenda Introduction to Nimsoft The Challenge The Solution: Nimsoft User Experience Suite Newest Edition to the Suite: WatchMouse Summary and Next Steps Q&A Page 3 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  4. 4. 1Introduction to Nimsoft Page 4 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  5. 5. delivering it services Orchestrate IT Differentiate IT Deliver IT Cut complexity and Realign org to support Core vs. Chore cost the business Improve margins Aggregate internal Right-source IT talent and external services (reduce specialist silos) Drive strategic business initiatives Rapidly adopt and Create value through exploit new technology differentiated services New demands and New architectures require a New approach to IT Management Page 5 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  6. 6. nimsoft: manage complexity with confidence Unified. Ubiquitous.IT Management Monitor and Service Desk.as a service Now available anywhere. Cloud-ready. Agent-optional; easily deployed on-premises or in the Cloud. Multi-tenant. Scale easily to provide every client a personalized view. Easy. Extensible. Simple point & click configuration. Command line & APIs available. Usage-based. Self-service; meter and charge for resources consumed. Social. Access crowd-sourced knowledge and best practices. Page 6 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  7. 7. happy customers. loyal partners. Over 1000 customers • 420+ leading Service Providers • 20,000+ customer deployments • 36+ countries around the world NIMSOFTALLIANCE : NIMSOFTPLACEMENTCENTER Page 7 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  8. 8. customer success • Needed monitoring solution • Implemented Nimsoft Monitor • Required rapid time to value • 3 day proof of concept • Rapid deployment • Configuration, No customization • MSP needed to monitor • Implemented Nimsoft customer environments Unified Manager • Provide service management • Simplification made sense • Needed to reduce costs • Implemented Nimsoft Monitor • Minimize complexity • Intuitive user experience reduced complexity and labor costs • Needed to accelerate growth • Implemented Nimsoft Monitor • Required a scalable monitor • Now offers higher value, higher platform margin services using a single monitoring solution Page 8 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  9. 9. solution overview Page 9 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  10. 10. nimsoft it management as a service Business-aligned » On-premises, in the cloud, or both! » Multi-tenant and usage-based » Convenient subscription terms Reduce TCO, increase ROI » Across all your IT investments » Now, and in the future Manage IT Complexity … with Confidence Page 10 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  11. 11. 2The Challenge Page 11 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  12. 12. the challenge > Traditional monitoring focuses on monitoring IT components and not what the business cares about. > Increase service levels with decreased budget. > Line of Business now recognize IT is not just infrastructure in the background and wants more control. > Application-centric management is difficult because applications are more modular, redundant, distributed, and dynamic. > APM Market growing at a rate of 15% up 5% from 2010. Source: Gartner 2011 APM Magic Quadrant Sept 19, 2011 Page 12 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  13. 13. 3The Solution: Nimsoft User Experience Suite Page 13 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  14. 14. nimsoft user experience suite: the right solution for the job! Solutions FunctionComponent Synthetic protocol monitoring. Examples: emailResponse send/receive, Ping, URL tests, Citrix, XenApp,Monitors LDAP/DNS/DHCP/WINS service availability inside the firewall. Synthetic user screen level monitoring of any windowsMonitor for App. client/server based application. Supports both thin and thickResponse Time clients inside the firewall. Passive user monitoring of actual end user web activity.Real User Captures user sessions for both inside and outside theMonitor firewall. Synthetic protocol with Real Browser monitoring of InternetWatchMouse facing websites from outside the firewall. 60+ locations Page 14 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  15. 15. no end-user experience visibility forcritical business applications End-user DB Server App Server Web Server App 2 App 3 App 4 App 1 HTTP, HTTPS, Web Services Network Router Real Web Traffic: HTTP, HTTPS, Web Services Page 15 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  16. 16. application component response monitoring End-user DB Server URL Response, Exchange response App Server ICA Response, SQL Response etc..… Web Server App 2 App 3 App 4 App 1 HTTP, HTTPS, Web Services Network Router Real Web Traffic: HTTP, HTTPS, Web Services Page 16 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  17. 17. add nimsoft rum for real end userexperience (performance) monitoring End-user DB Server App Server Web Server App 2 App 3 App 4 App 1 HTTP, HTTPS, Web Services RUM Appliance Network Router Real Web Traffic: Real Web Traffic: HTTP, HTTPS, Web Services HTTP, HTTPS, Web Services End-user Experience Measurements Page 17 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  18. 18. what if no traffic? how do you know if web appis available from user’s location? DB ServerEnd-user Offline App Server Web Server App 2 App 3 App 4 App 1 HTTP, HTTPS, Web Services RUM Appliance Network Router Real Web Traffic: Real Web Traffic: HTTP, HTTPS, Web Services HTTP, HTTPS, Web Services No data collecting while user offline Page 18 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  19. 19. add nimsoft synthetic user for availability& performance monitoring DB ServerEnd-user Offline App Server Web Server App 2 App 3 App 4 App 1 HTTP, HTTPS, Web Services RUM Appliance Network Router Real Web Traffic: Real Web Traffic: HTTP, HTTPS, Web Services HTTP, HTTPS, Web Services Nimsoft End-user Synthetic Experience Measurements User Page 19 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  20. 20. add nimsoft synthetic user for availability& performance monitoring DB ServerEnd-user Offline App Server Web Server App 2 App 3 App 4 App 1 HTTP, HTTPS, Web Services RUM Appliance Network Router Real Web Traffic: Real Web Traffic: HTTP, HTTPS, Web Services HTTP, HTTPS, Web Services Security Nimsoft End-user Synthetic Experience Measurements User Page 20 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  21. 21. 4New Edition to Nimsoft User Experience Suite:WatchMouse Page 21 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  22. 22. introducing: WatchMouse to the nimsoft user experience suite SaaS solution for monitoring global Cloud application health Self-service and deploys in less than 10 minutes Rich alerting, dashboards and root cause analysis Alerting via text, pagers, phone, twitter, IM and more. 60+ locations in 40 countries. 600-plus customers including Virgin, America, Twitter, Zappos, and Wordpress. IPv6 and IPv4 enabled Completely customizable to your brand There is a new mouse in the house… Page 22 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  23. 23. what can WatchMouse monitor?Global monitoring outside the firewall of: Web Transaction Monitoring » Synthetic user scripts (protocol level) » Multi-step / multi-tier /multi-locations » Record/replay using Jmeter or badboy » Conversion tool for HP LoadRunner/Business Process Monitor/RUM scripts) Real Browser Monitoring » Synthetic user scripts (ajax, JavaScript etc. running in the browser) » Captures browser render time to provide a true depiction of the end user experience API and Web Service Monitoring » REST, SOAP, oAuth, JSON, XML, RSS feeds, openID and XML-RPC. Network Protocols » HTTP(S), DNS, FTP(S), LDAP(S), IMAP, SMTP, SFTP, TFTP, SCP, SIP & XMPP IPV6/V4 Vulnerability Scanning (using Nesus) Page 23 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  24. 24. quick startActive monitor list – Set up in minutesPerformance Dashboard shows the availability for all scripts for thedefined timeframe. Page 24 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  25. 25. creating synthetic transactionsTwo techniques» Record and replay using Badboy or Jmeter» Conversion tool for HP LoadRunner/Business Process Monitor/RUM scripts Page 25 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  26. 26. performance and availability: alerting and notification Performance and Availability Alerts can be sent via: » Email, SMS, Pager, XMPP/Jabber, RSS, MSN, SNMP trap (via plugin) or Web API Supports stopping alerting during maintenance windows Enables escalation of alerts to other group members 8 SMS gateways with 5 providers All alerts are logged on WatchMouse Page 26 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  27. 27. understanding the customer experience Monitor, triage and resolve » Understand the user experience globally » Rich reporting and analysis of service levels » Find the problem quickly and understand the impact » Isolate down to a component level » Enables you to monitor both the protocol and browser experience » IPv6 supported Page 27 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  28. 28. reporting overview Sample Report Types » Uptime table » Total time » Availability » Downtime » SLA Performance » More…Sample Drill Down Report» Resolve» Connect» Processing» Transfer Page 28 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  29. 29. root cause analysisProvides detailed insight in problems and incidents Alarm triggers RCA steps » Highlights steps of the test that were/weren’t completed » Screenshot and Raw HTML captured » Traceroute from one or more stations » DNS analysis » Domain analysis Page 29 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  30. 30. root cause analysis Failed Test Redirect View Screenshot Waterfall Analysis Page 30 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  31. 31. real browser monitoring Supports Internet Explorer, Firefox, Chrome & Safari web browser Monitors run from 50+ global monitoring stations Real browser performance metrics (e.g. when all elements been loaded and is the page ready to be rendered in your browser). JavaScript error reporting Timed screenshots of a website loading in the browser (e.g. from a white screen to the full page) Waterfall charts of all embedded elements in a page (images, CSS files, etc.) Page 31 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  32. 32. reporting Periodic (day, week, month) reports can be automatically sent as an email or accessed via the console Exports to PDF or Excel, can download Data Cubes for further analysis Your name here! Graphs are PNG or Interactive Flash objects Raw data 30 days Root cause analysis 48 hours Statistical data 1 year Page 32 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  33. 33. delivering customer transparency Public Status Pages » Used by some of the biggest names in the industry today » Completely customizable to enable the customer’s own brand » Provides customers with visibility into performance and availability globally » Reduces support calls and cost » Independent validation Public Status Dashboards Page 33 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  34. 34. free online tools Free: » Website checker » Ping » Traceroute » DNS- analysis and performance » Windows Site Monitor » Apple Widget Page 34 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  35. 35. 5Summary and Next Steps Page 35 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  36. 36. summaryNimsoft User Experience can help:» Accelerate the deployment of business focused management.» Enable IT to mature from managing IT components to business results.» IT deliver on the promise of cloud computing» IT implement a Unified IT MaaS solution that starts and ends with the User Experience Page 36 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  37. 37. next steps› Go to www.watchmouse.com and give it a try!› Learn more: General Overview › http://www.watchmouse.com/en/website_monitoring_features.php› Additional information: WatchMouse Blog: › http://blog.watchmouse.com/› Visit www.nimsoft.com/CAworld2011 for a copy of this presentation, Nimsoft demos and more. Page 37 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
  38. 38. Thank You!› Visit www.nimsoft.com/CAworld2011 for a copy of this presentation, Nimsoft demos and more.› For any questions: Sales@nimsoft.com Page 38 @nimsoft & @Dennis_Corning © nimsoft, all rights reserved
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