AXSOS Delivers New Cloud Offerings


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Nimsoft Helps German Service Provider Boost Service Levels:

AXSOS required deeper, end-to-end-monitoring of a mix of environments, including virtualised, cloud and mobile device management systems and services.

The company opted to deploy Nimsoft Monitor, SaaS-based service management solution and Nimsoft WatchMouse to track end user experience on customer help desks and websites.

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AXSOS Delivers New Cloud Offerings

  1. 1. AXSOSAXSOS Delivers New Cloud OfferingsNimsoft Helps German Service Provider Boost Service Levels BackgroundChallenge AXSOS AG, headquartered in Stuttgart, Germany, was founded in 2009 and offers∞ Provide flexible, comprehensive managed IT services for mid-size companies in Germany, Austria, Switzerland, and reliable monitoring services Benelux and the Middle East region. With more than 140 mid-size customers, the in increasingly complex customer company employs 40 people across regional offices in Stuttgart and Solingen, infrastructures Germany, and Ramallah, Palestine.∞ Increase availability and Customers rely on AXSOS to manage the availability and performance of their performance of SaaS-based IT IT infrastructures and security. In providing these services, AXSOS offers a service management SaaS-based IT service management platform and it monitors a large number of infrastructure components, servers and Web and SQL applications.∞ Meet SLA commitments Challenge The solution AXSOS had been using to monitor their customers’ IT infrastructuresSolution lacked the flexibility to meet the company’s increasingly demanding requirements.∞ Nimsoft Monitor, SaaS-based As customers’ IT infrastructures became more complex, AXSOS determined it service management solution required deeper, end-to-end-monitoring of a mix of environments, including virtualised, cloud and mobile device management systems and services.∞ Nimsoft WatchMouse to track end user experience on customer help “Comprehensive and reliable monitoring of customers’ cloud-based desks and websites infrastructures is growing increasingly important, especially for mid-size companies,” said Frank Müller, CEO of AXSOS. “We needed to have a more flexible, dynamic and transparent monitoring solution that would help us monitor a customer’s infrastructure at acceptable costs. We began looking for an advancedResults monitoring solution that offered more features and capabilities—including support for multi-tenancy and SLA management reporting.”∞ Enhanced IT monitoring and additional revenue-generating In addition, the chosen solution had to provide integration with other platforms, services including a SaaS-based service desk management solution AXSOS was already providing to its customers. “SaaS solutions are becoming more and more popular,∞ Improved IT performance and especially for mid-sized enterprises,” stated Müller. “Therefore we had to have availability comprehensive monitoring capabilities for these services.”∞ Faster response to customer needs Solution∞ Increased customer satisfaction Towards the end of 2011, the company opted to deploy Nimsoft Monitor and Nimsoft WatchMouse. “When we saw the products in action, we were impressed by the comprehensive monitoring capabilities and usability of these solutions,” said Müller. Nimsoft Monitor delivers comprehensive visibility into the performance and availability of business applications across a customer’s IT infrastructure. With Nimsoft Monitor, users get the visibility needed to proactively monitor and
  2. 2. Nimsoft Case Studymanage availability and performance across highly complex monitoring capabilities, AXSOS can now add new features,environments—whether business applications reside in leading to new revenue streams.virtualised, hosted or managed infrastructures, including “With Nimsoft, we will have morecloud-based IaaS, PaaS or SaaS transparency, especially for SLAservices. management, which results inNimsoft WatchMouse is a powerful “With Nimsoft, we will have increased trust and credibilityend-to-end monitoring tool for more transparency, especially with our customers,” said Müller.conventional and cloud networks. for SLA management, which “Nimsoft Monitor featuresThe technology helps pinpoint results in increased trust and dashboards that provide us withwhere in the application delivery complete and easy-to-analysechain performance issues are credibility with our customers.” views into the real-time statusoccurring, for example, indicating —Frank Müller of each and every one of ourthat a given issue is arising in the CEO customers’ IT and critical businessJavaScript execution of a DNS AXSOS services. Furthermore, with thelook-up. Nimsoft for iPhone application, we have access to any desiredResults alarm, performance and SLA data—In less than two months, AXSOS wherever we are.”successfully implemented essential end-to-end monitoring WatchMouse has improved and enhanced AXSOS’s ability tocapabilities, including tracking servers, operating systems, monitor its infrastructure by proactively monitoring help desksstorage systems, networks and applications. The solution’s and websites. “With WatchMouse, we can now check theeasy-to-use templates enabled Müller and his team to quickly availability of services on a global level,” asserted Müller.add custom reporting on business services, including email,the AXSOS SaaS platform and custom applications. Müller concludes: “With Nimsoft, we are able to monitor SLA compliance and business services from end to end, in orderBy switching to Nimsoft Monitor, AXSOS has realised a to deliver high quality IT performance and availability to ourconsiderable improvement in its monitoring capabilities as clients. In addition, these solutions help enable us to offerwell as cost savings in administration and management. new, revenue-generating SaaS services.”With the solution’s improved usability and comprehensiveAbout NimsoftNimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft UnifiedManager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complexbusiness environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on apay-as-you-go basis. For more information, visit North America United Kingdom Australia Singapore Headquarters +44 (0) 845 456 7091 +61 (0)2 8898 2943 +65 64328600 U.S. toll free: 1 877 SLA MGMT (752 Norway & Northern Brazil New Delhi 6468) 1 408 796 3400 Europe +5511 5503 6243 +(91 11) 6656 6667 +47 22 62 71 60 Email: Mexico City Mumbai Web: Germany +52 (55) 5387 5406 +(91 22) 66413800 +49 (0)89-99 61 90 60 Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark or registered of CA. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.