Moving From Scorecards To Strategic Management

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In their recent book “Strategy Maps”, Robert Kaplan and David Norton stated that “73 percent of companies achieving outstanding performance clearly communicate their strategy and strategic measures, whereas only 28 percent of the underperformers take such an action.”

What is becoming more evident is that there far more to performance management than just technology or implementing scorecards. This session will take you through the various steps you can take to transform your organisation and achieve outstanding performance. This session will show how you can implement a performance management system that is aligned to your organisation’s strategic direction
• Why implementing scorecards is not “strategic management”
• What are the steps involved in moving from a scorecard application to an enterprise strategic performance management system.
• Help take your performance management system to the next level

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  • Dear Nikita,
    Excellent presentation. Can I request you to please send the presentation to my email id ranendragoswami@gmail.com

    Thanks...n...bye
       Reply 
    Are you sure you want to  Yes  No
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Moving From Scorecards To Strategic Management

  1. 1. Moving from Scorecards to Strategic Management Nikita Atkins (nikita.atkins@au1.ibm.com)
  2. 2. Photo courtesy Andrew Grochocki Why? > Less than 10% of companies successfully execute their strategy (Fortune Magazine) • Mediocre growth • Lost market share • Lower profitability
  3. 3. > 10% of employees reported that they understood their company’s strategy (Kaplan and Norton) > 40% of organisations linked their budgets to their strategies (Kaplan and Norton) > 66% of corporate strategy is never executed. (Ernst & Young) > 82% percent of Australasian executives say timely access to higher quality information would improve profitability (Deloitte) > 85% of executives teams spend less than 1 hour per month discussing strategy (Kaplan and Norton)
  4. 4. The Out and Under Performers Out Performers > 73% communicate their strategy > 63% align business units to strategy > 77% translates strategy into measures > 60% have IT SLAs > Ownership & Accountability > Comprehensive Business View Under Performers > 28% communicate their strategy > 28% align business units to strategy > 43% translate strategy into measures > 41% have IT SLAs
  5. 5. > Visualise metrics in a report or dashboard > Metrics not strategically aligned > No formal targets > Basic performance monitoring Scorecarding Readiness Level Scorecarding Readiness PerformanceManagementImpact Metrics Monitoring
  6. 6. > Visualise metrics in a report or dashboard > Metrics not strategically aligned > No formal targets > Basic performance monitoring > Standardised Metrics > Departmental or across teams/franchises > Metrics ownership and accountability > Common metrics framework > Metrics linked to BI reports & analysis > Not part of top- down, enterprise initiative Scorecarding Readiness Level Scorecarding Readiness PerformanceManagementImpact Scorecarding Metrics Monitoring
  7. 7. > Visualise metrics in a report or dashboard > Metrics not strategically aligned > No formal targets > Basic performance monitoring > Standardised Metrics > Departmental or across teams/franchises > Metrics ownership and accountability > Common metrics framework > Metrics linked to BI reports & analysis > Not part of top- down, enterprise initiative Scorecarding Readiness Level Scorecarding Readiness PerformanceManagementImpact > Clear Strategy > Leadership > Standardised > Well Measured > Translate Strategy > Aligned > Motivate > Optimise > Governance Scorecarding Strategy Management Metrics Monitoring
  8. 8. 9 Key Strategic Management Processes
  9. 9. Strategy > Vision, Mission & Values > Strategic Framework > Strategic Shifts or Strategic Change Agenda (From/To) > Strategic Analysis (Internal / External) > Strategy Formulation Photo courtesy Andrew Grochocki
  10. 10. Enterprise Strategy – Seven Scores of Success Courtesy: John Petty, Petty Presentations
  11. 11. > Technical vs Non-technical > Finance and IT > Performance Management Strategic Framework > PM Vision > Strategic Change Agenda Photo courtesy Andrew Grochocki
  12. 12. 7 Scores of Success For A PM Strategy
  13. 13. Leadership > Board & Executive Sponsorship • Board & Executive Scorecard • CIO & CFO are actively involved > Regular Reviews > Dedicated Strategy Agenda Item > Not Another Project > Walking the Talk > Transparent Roadmap
  14. 14. IBM Cognos Performance Management Roadmap IBM Cognos Performance Management Roadmap Roadmap Bluprint Vision Assess / Review Discovery Launch / Implement
  15. 15. Standardise > Processes > Objectives & Goals > Data > Language > Dimensions > Rules > Information > Tools and Enablers > Reports > Processes > Roles & Skills > Decision Making
  16. 16. Standardisation > IBM Cognos Metrics Studio > IBM Cognos BI & Reporting > Business Viewpoint > Data Warehousing > Business Glossary > Framework Manager > IBM Infosphere Business Glossary Manage Business Terms Data Architect Design Enterprise Models Capture Design Specifications Monitor Data Flows IBM Industry Models Leverage Industry Practices Discover Data Content Information Analyzer FastTrack Metadata Workbench Business Glossary Manage Business Terms Data ArchitectData Architect Design Enterprise Models Capture Design Specifications Monitor Data Flows IBM Industry Models Leverage Industry Practices Discover Data Content Information Analyzer FastTrackFastTrack Metadata WorkbenchMetadata Workbench
  17. 17. Measure > Aligned > Cross Functional > Ratios > Targets > Defined > Balanced > Forecasting & Predictive > Positive > Responsibilities > Timely
  18. 18. Translate > Goals & Business Plans > Actions and Projects > Calendar > Balanced Scorecards > Strategy Maps > Impact Diagrams > Dashboards > Operational & Tactical Reports
  19. 19. Align > Business Units > Support and Service Units > Suppliers and Customers > Processes > Reports > KPIs and Metrics > Information > Systems
  20. 20. Alignment > Metrics Description & Owner > Metric History > Metrics Strategies & Views > Metrics Impact Diagrams > Metrics Strategy Maps > Drill-Through
  21. 21. Motivate > Communication > Marketing > Training > Education > Positive Benefits > Personal Goals > Partnerships
  22. 22. Educate & Motivation > CBTs and E-Learning > Classroom Training > User Adoption Services > Learning Assessment Service > Proven Practices & TechTalk > Guardian and Assist Services
  23. 23. Optimise > Strategic Planning > Budgeting > People > Processes > Systems > Reports > Manual Processes > Data Quality > Performance
  24. 24. Analytics & Optimisation > Analysis & PowerPlay Studio > Event Studio > EP & TM1 > Innovation Centre & Blueprints > BAO > Infosphere > SPSS > Analytical Applications Business Glossary Manage Business Terms Data Architect Design Enterprise Models Capture Design Specifications Monitor Data Flows IBM Industry Models Leverage Industry Practices Discover Data Content Information Analyzer FastTrack Metadata Workbench Business Glossary Manage Business Terms Data ArchitectData Architect Design Enterprise Models Capture Design Specifications Monitor Data Flows IBM Industry Models Leverage Industry Practices Discover Data Content Information Analyzer FastTrackFastTrack Metadata WorkbenchMetadata Workbench
  25. 25. Governance > Corporate Performance Management > Employee Performance Reviews > Portfolio and Project Management > Review, Change and Enhance Strategy > BICC, PMCC or SMO > CPM Drives Strategy
  26. 26. IBM Cognos Service Offerings Photo courtesy Andrew Grochocki
  27. 27. BICC & PMCC UNCONTROLLED PM BEHAVIORS PM STANDARD PROCLAIMED PM STANDARD ENFORCED PM Projects Random Projects Project Registration Project Prioritization Knowledge Knowledge Silos Gathering/Grouping Shared and Leveraged BICC / PMCC Expanded/Enhanced Formal Culture of Best Practice COGNOS BICC / PMCC Program Office
  28. 28. IBM Cognos Performance Management Roadmap IBM Cognos Solution Implementation Methodology (SIM) IBM Cognos Performance Management Roadmap
  29. 29. IBM Cognos PM2 Rapid Scorecard Service Build the Strategic Linkages Determine Indicators of Success Link Processes & Projects Build Management Processes Launch
  30. 30. IBM Cognos BICC Service Best Practice Knowledge Repository Support Training Promotion Business Analytics License Management Advise & Consulting BI Services Technology / Infrastructure Data Governance & AvailabilityIBM COGNOS BICC Program Office Assess AlignmentIdentify Establish Process Promote Standardisation Delivery Best Practices
  31. 31. Cognos Professional Services – The Enablers Solution Planning Services Business Improvement Services Solution Implementation Services Guardian Services Assist Services Project Services Assist Services Guardian Services

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