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          GS100-The Story Behind the
                  Numbers
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Agenda
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     • The Reset Economy and Outsourcing



                                   ...
The Reset Economy
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     • Outsourcing market still robust in 2008,
       bottomed out ...
The GS100 Survey
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     • The GS100 List recognizes leadership
       amongst global ITO...
GS100 Survey-2010
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                          Global Coverage




                      ...
GS100 Survey- 2010
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                                 Significant Sample

      45
     ...
GS100 Survey-2010
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                     Coverage in terms of industry size(in $M)

    ...
The Growth Story
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     70000


                                                    58999...
Revenue - Geographies
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     100%     3          1          2          1
                ...
Contracts : The Lifeline of the Business
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     Contracts in 2009
     AREA             ...
ITO- New Customers
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                  Other IT

               Consulting




         ...
BPO-New Customers
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     Industry-specific BPO



                     KPO




         ...
Global Delivery- Countries & Headcount
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     • Top 10                                  ...
Human Resources
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     1400000
                                     1265403              ...
Management Practices
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     • Proprietary employee assessment system,
       career deve...
Management Strategies
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     • Monitoring mechanisms include tools such
       as intern...
The GS100 Model
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             Customer                             Management
        ...
For more information…………
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     www.globalservicesmedia.com

     Ed Nair
             ...
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Gs100 the story behind the numbers

  1. 1. 0011 0010 1010 1101 0001 0100 1011 GS100-The Story Behind the Numbers 0011 0010 1010 1101 0001 0100 1011 Ed Nair, Editor, Global Services 1 2 Global Services (A Cybermedia Brand) . Rights reserved. 4
  2. 2. Agenda 0011 0010 1010 1101 0001 0100 1011 • The Reset Economy and Outsourcing 1 2 • The GS100 Survey- Through the Numbers • GS100 Model for Service Providers Global Services (A Cybermedia Brand) . Rights reserved. 4
  3. 3. The Reset Economy 0011 0010 1010 1101 0001 0100 1011 • Outsourcing market still robust in 2008, bottomed out mid-2009 1 2 • Recovery begins • New behaviors, new agenda ……some call it 4 ‘the new normal’ • Service providers adapt to the new normal Global Services (A Cybermedia Brand) . Rights reserved.
  4. 4. The GS100 Survey 0011 0010 1010 1101 0001 0100 1011 • The GS100 List recognizes leadership amongst global ITO and BPO providers 1 2 • Based on both quantitative and qualitative data collected on opt-in basis. Exhaustive 4 survey • 5th year under this brand, done in collaboration between Global Services and NeoAdvisory (formerly neoIT) Global Services (A Cybermedia Brand) . Rights reserved.
  5. 5. GS100 Survey-2010 0011 0010 1010 1101 0001 0100 1011 Global Coverage 2 5 1 9 9 37 US and Canada India 6 China 4 Europe Latin America 33 Asia Global Services (A Cybermedia Brand) . Rights reserved.
  6. 6. GS100 Survey- 2010 0011 0010 1010 1101 0001 0100 1011 Significant Sample 45 40 1 2 35 30 25 20 % Number of Companies 4 15 10 5 0 $ 1M to $ $10M to $100M to $ $1B + 10M $100 M 1B Global Services (A Cybermedia Brand) . Rights reserved.
  7. 7. GS100 Survey-2010 0011 0010 1010 1101 0001 0100 1011 Coverage in terms of industry size(in $M) Total 1 2 1B+ 100M-1B Aggregate Revenue 2009 (in $M) 4 10M-100M 1M-10M 0 20000 40000 60000 80000 Global Services (A Cybermedia Brand) . Rights reserved.
  8. 8. The Growth Story 0011 0010 1010 1101 0001 0100 1011 70000 58999 60000 49810 2 50000 40000 30000 2008 (in $M) 2009 (in $M) 1 4 20000 1229812917 10000 48 55 1237 1393 0 1M-10M 10M-100M 100M-1B 1B+ Global Services (A Cybermedia Brand) . Rights reserved.
  9. 9. Revenue - Geographies 0011 0010 1010 1101 0001 0100 1011 100% 3 1 2 1 7 10 9 90% 14 80% 25 27 18 29 2 70% 1 5 Australia 60% 4 5 7 Japan 50% Asia EMEA 40% 4 Latin/ South America 30% 60 62 57 North America 52 20% 10% 0% 1M-10M 10M-100M 100M-1B 1B+ Global Services (A Cybermedia Brand) . Rights reserved.
  10. 10. Contracts : The Lifeline of the Business 0011 0010 1010 1101 0001 0100 1011 Contracts in 2009 AREA ITO BPO 1 2 COMPANY SIZE 1M-10M 10M-100M 100M-1B 1B+ 1M-10M 10M-100M 100M-1B 1B+ # OF COMPANIES 13 32 45 15 13 32 45 15 CONTRACT SIZES Less than $50M 197 1203 6260 396 76 337 2404 534 4 $51M-$99M 10 26 52 16 51 1 44 52 $100 M- $ 299 M 0 6 8 0 0 4 10 ITO BPO 1Q2009 141 101 40 2Q2009 148 118 30 3Q2009 140 108 32 4Q2009 168 110 58 Total 597 437 160 Source: TPI Index Presentations Services (A Cybermedia Global Brand) . Rights reserved.
  11. 11. ITO- New Customers 0011 0010 1010 1101 0001 0100 1011 Other IT Consulting 2 Strategic Outsourcing IM OPD 1M-10M 10M-100M 100M-1B 1 4 1B+ ESO EA ADM 0 500 1000 1500 2000 Global Services (A Cybermedia Brand) . Rights reserved.
  12. 12. BPO-New Customers 0011 0010 1010 1101 0001 0100 1011 Industry-specific BPO KPO 1 2 PO/ Supply Chain 1M-10M 10M-100M Call/ Contact Center 100M-1B 4 1B+ HRO FAO 0 100 200 300 400 500 600 Global Services (A Cybermedia Brand) . Rights reserved.
  13. 13. Global Delivery- Countries & Headcount 0011 0010 1010 1101 0001 0100 1011 • Top 10 • India is larger by Country Total several orders of India 514157 magnitude. 1 2 Philippines 97740 United States 42808 China 34672 • Next 5 locations Canada 32690 include Ukraine, 4 England/UK 23494 Brazil Germany 10213 9269 Russia, Belarus, Chile and Sri Lanka. Australia 8544 • 32 countries in all Mexico 8412 Global Services (A Cybermedia Brand) . Rights reserved.
  14. 14. Human Resources 0011 0010 1010 1101 0001 0100 1011 1400000 1265403 Top 10 Employers 1200000 1172814 Tata Consultancy Services Limited Infosys Technologies Limited 1 2 1000000 Wipro Technologies 800000 Computer Sciences Corporation 600000 Convergys Corporation 4 Sitel Operating Corporation 400000 HCL Technologies Ltd. Aegis Limited 200000 133096 Genpact Limited 0 Stream Global Services Total Headcount- Total Headcount- Employees Added 2008 2009 in 2009 Global Services (A Cybermedia Brand) . Rights reserved.
  15. 15. Management Practices 0011 0010 1010 1101 0001 0100 1011 • Proprietary employee assessment system, career development system, certification 1 2 and training • Use of technology to manage risks 4 associated with labor and non-labor operations costs. Over 70% have a system for production control where cost of services, projects and back office is registered. Global Services (A Cybermedia Brand) . Rights reserved.
  16. 16. Management Strategies 0011 0010 1010 1101 0001 0100 1011 • Monitoring mechanisms include tools such as internal and external audits, dashboards, 1 2 quality score cards, management reviews etc. 4 • A few use online HR systems to statistically predict and analyze labor costs. Global Services (A Cybermedia Brand) . Rights reserved.
  17. 17. The GS100 Model 0011 0010 1010 1101 0001 0100 1011 Customer Management Maturity Excellence GS100 1 2 Global Deliver y Maturity Ser vices 4 Portfolio Breadth Global Services (A Cybermedia Brand) . Rights reserved.
  18. 18. For more information………… 0011 0010 1010 1101 0001 0100 1011 www.globalservicesmedia.com Ed Nair 1 2 4 Editor- Global Services ed@cybermedia.co.in 1-678-665-6005 NJ Global Services (A Cybermedia Brand) . Rights reserved.

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