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NLOUG - Oslo - Norway 27.2. 2009 ved Karen Blakeman

NLOUG - Oslo - Norway 27.2. 2009 ved Karen Blakeman

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  • The Continually Expanding Internet 8 June 2009 (c) Karen Blakeman 2008

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  • 1. 8 June 2009 Karen Blakeman www.rba.co.uk This presentation is licensed under a Creative Commons Attribution 3.0 License Photo: Oslo University College http://www.flickr.com/photos/damiel/1534329928/ The Continually Expanding Internet: how to find Quality Information NOLUG Presentation 27 th February 2009 Presented by Karen Blakeman http:// www.rba.co.uk/nolug /
  • 2. 8 June 2009 Karen Blakeman www.rba.co.uk Karen Blakeman RBA Information Services Tel: +44 118 947 2256 [email_address] http:// www.rba.co.uk / blog: http:// www.rba.co.uk/wordpress / Facebook – Karen Blakeman Twitter: karenblakeman
  • 3. What Google's homepage may look like in 2084 www.nytimes.com/imagepages/2005/10/10/opinion/1010opart.html 8 June 2009 Karen Blakeman www.rba.co.uk
  • 4. Two points to remember..
    • Google et al do not exist to help you find information
    • Search engines, and in particular Google, are temperamental beasts
    • Do not attempt to apply logic to the way they work – therein lies the path to madness
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 5. Types of search tools
    • Humans
      • is colleague or a friend already working or has worked in the subject area?
      • who have you met at meetings, conferences?
      • discussion lists, trade/professional associations, bloggers, LinkedIn, Facebook etc.
    • Search engines
      • different options for different types of information e.g. news, images
    • Evaluated listings, subject listings, types of information
    • Databases and peer reviewed sources
    • multi search engine tools
      • search many search tools at once
      • or type in your search once and click on each search tool in turn
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 6. How up to date are search engines?
    • Not very
    • You are searching an out of date index of the web and not the live web itself
    • May takes days to months for a site to be added to the index
    • Hierarchy of sites for updating
    • Some tools keep links to dead pages for a long time
    • Least up to date:
      • Google
    • Most up to date:
      • Live Search, Yahoo
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 7. A search engine’s results may vary
    • In content and presentation
      • from one minute to the next
      • different server being used
      • testing out different search and ranking algorithms
    • Country versions
      • different emphasis
      • local content
      • different interface
      • different search features
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 8. 8 June 2009 Karen Blakeman www.rba.co.uk
  • 9. General search techniques
    • By default, the major search tools look for all of your terms in a page
    • Use double quote marks around phrases
      • e.g. “climate change”
    • To exclude pages containing a term, precede the term with a minus sign (-) – use with care
    • Boolean search
      • OR, AND, NOT
      • must use capital letters for the operators
      • only OR works in Google and even that does not work well but worth trying more complex searches
      • Live.com, MSE360 and Exalead are best (Yahoo has withdrawn NOT and nested searches no longer work correctly
      • for example (directory OR directories OR database) AND (oil OR petroleum) AND Norway
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 10. General search techniques (2)
    • Focus your search on areas of the document
      • inurl: for example inurl:”climate change”
        • looks for your terms in the URL
      • intitle: for example intitle:”climate change”
        • looks for your term in the title of the page
    • Search sites or domains using the site: command
      • chocolate labelling regulations site:europa.eu
    • Imagine what you would like to appear in your ideal document and include those terms in your strategy
    • Partially answer your question in your strategy
      • “ A hippopotamus can run at”
    • Use the file formats and domain search to refine your search
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 11. File format search
    • Use advanced search options to limit your search to file types or format:
      • pdf or doc for government or industry/market reports
      • xls for data and statistics
      • ppt or pdf for presentations
      • Search in at least Google and Yahoo, also consider Live.com
    • Looking for experts on a topic, presentations, a ‘how to” guide”, general background on a subject, information on an organisation
      • advanced search ppt or pdf format
      • Slideshare http://www.slideshare.net/
      • authorSTREAM http://www.authorstream.com/
      • YouTube http://www.youtube.com/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 12. 8 June 2009 Karen Blakeman www.rba.co.uk Advanced Search options can vary depending on the country version of Google
  • 13. General search techniques (3)
    • Repeat your key search terms in your strategy
      • chocolate production france belgium austria
      • chocolate production austria france belgium belgium belgium
        • give different results
        • In Google can enter up to 32 terms, Yahoo 250 characters
    • Change the order of your terms
      • chocolate production france belgium austria
      • production france belgium austria chocolate
        • different results
        • See the summary and comparison chart for the major search engines at http://www.rba.co.uk/search/compare.pdf and http://www.rba.co.uk/search/compare.shtml
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 14. Unique Google search features
    • Automatically looks for variations on your terms
      • to force and exact match precede your terms with plus signs e.g. air +pollution
    • Synonym search
      • precede your search terms with a tilde (~) e.g. ~banking
      • only works on English terms
    • Numeric range search
      • can be weights, distances, years, prices
      • use Advanced Search screen
      • or the search box on the Google home page
      • search term(s) first value..second value unit of measurement
      • toblerone 1..5 kg
      • TV advertising spend forecasts 2009..2015
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 15. Unique Google search features (2)
    • Proximity
      • use the asterisk (*) to stand in for one or more terms
      • macular * degeneration picks up
        • macular retinal degeneration
        • macula disciform degeneration
        • macular choroidal degeneration
        • macular vitelliform degeneration
        • macular pigmentary degeneration
      • separates the terms by one or more words
        • no information on maximum number of terms of separation
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 16. Google oddity
    • Why does
    • site:www.nhsdirect.nhs.uk macular degeneration
    • give 37 results
    • but
    • Site:www.nhsdirect.nhs.uk macular degeneration
    • give:
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 17. Google oddity
    • When the results are displayed click on Advanced Search
    8 June 2009 Karen Blakeman www.rba.co.uk Google sees the capital ‘S’ in the ‘Site:’ command and decides that the site search is a phrase search!
  • 18. Google - What’s New
    • Knol – “A unit of knowledge”
      • competing with Wikipedia
      • http://knol.google.com/
    • Google results may now include images, books, news, site summaries and links
      • varies depending on country version of Google
    • Much improved Google Finance, worthy competitor to Yahoo Finance
      • http://www.google.com/finance
      • BUT country coverage of share prices not as good as Yahoo e.g. for Norway
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 19. Google Finance 8 June 2009 Karen Blakeman www.rba.co.uk
  • 20. Yahoo Finance 8 June 2009 Karen Blakeman www.rba.co.uk
  • 21. Google SearchWiki
    • Enables you to customise your results
      • move pages up or down the ranking, delete pages from your list
      • add comments to a page
    • Must be signed in with a Google account
    • Can interfere with Firefox add ons such as Customise Google
    • Not available in all country versions
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 22. Google plug-ins and add ons
    • Google Toolbar for both Firefox and IE
      • search from your browser
      • direct search for highlighted terms
      • fully customisable
    • Firefox Add-on
      • Customize Google
      • http://www.customizegoogle.com/
      • Add numbers to results
      • Can “stream” , keep scroll down the page to see more results instead of clicking on the next page
      • Links to other search engines at the top of the results list, engines vary depending on search type e.g. web, new, images
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 23. Design your own search engine
    • For
      • regularly searched sites
      • selected sites on a topic
      • searching sites on a reading list
    • Rollyo
      • http://www.rollyo.com/
      • max 25 sites
    • Google Custom Search Engines
      • http://www.google.com/coop/cse
      • at least hundreds of sites, maybe thousands!
      • can import lists of sites
    • Cannot search password protected sources or sites where you have to fill in a form to access the information
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 24. Google CSE
    • Examples:
      • Netting the Evidence
        • http://www.google.com/coop/cse?cx=004326897958477606950%3Adjcbsrxkatm
      • AlacraSearch
        • http://www.alacra.com/alacrasearch
      • pipl
        • http://www.pipl.com/
      • Chipwrapper
        • http://www.chipwrapper.co.uk/
    • can be hosted on your own site or on Google
      • http://www.rba.co.uk/sources/energy.shtml
      • http://www.google.com/coop/cse?cx=014304212364962740038:tui4ebh5r_a
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 25. Create your own Google CSE on Google 8 June 2009 Karen Blakeman www.rba.co.uk
  • 26. ..or host it on your own web site or blog 8 June 2009 Karen Blakeman www.rba.co.uk
  • 27. Other search engines...
    • Different coverage
      • Level of indexing on web sites
      • Sites included in the index
      • Update frequency
      • Amount of a page that is indexed
    • Different search features
    • Different algorithms for sorting results
    • Compare search engines
      • http://ranking.thumbshots.com/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 28. http://ranking.thumbshots.com/ 8 June 2009 Karen Blakeman www.rba.co.uk
  • 29. Ask
    • http://www.ask.com/ , http://www.ask.co.uk/
    • Recent changes resulted in loss of features
    • Suggests related topics
    • Particularly good for searching blogs (but need to do a web search first to see the More option)
    • new Q&A tab/more answers
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 30. Exalead 8 June 2009 Karen Blakeman www.rba.co.uk
  • 31. http://www.exalead.com/ 8 June 2009 Karen Blakeman www.rba.co.uk
  • 32. iSEEK
    • http://www.iseek.com/
    • Clusters results into topics, people, places, organisations, date & time
    • Search on a person gives priority to social media profiles
    • “ Education” option – more research oriented pages
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 33. Live Search
    • http://www.live.com/
    • Results tend to be more consumer oriented
    • Has the most up to date database
    • Possibly has the most extensive database of web pages
    • Good image search option
    • Blogs & RSS search http://search.live.com/feeds/
    • Revamped interface but no improvement in advanced search screen – best results by using commands e.g. filetype: and Boolean search
    • Link commands, Books and Academic Live all gone
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 34. MSE360.com
    • http://www.mse360.com/
    • See reviews at
      • http://www.rba.co.uk/wordpress/2008/10/05/mse360-search/
      • http://www.rba.co.uk/wordpress/2008/10/06/update-on-mse360/
    • Full Boolean nested search options
    • Advanced search screen offers country, phrase, excluding terms, domain/site search
    • Can use commands e.g. filetype: , site;
    • Results show web, video, images, Wikipedia and blogs
    • Quick to respond to bug reports and fix problems
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 35. Yahoo!
    • http://search.yahoo.no/ http://search.yahoo.com/
    • Results are ranked in a different order to Google
    • Boolean AND, OR
      • NOT no longer available – use the minus sign.
      • parentheses no longer work
    • Indexes first 500 K of a document (Google 101 K)
    • Region command (inherited from Inktomi)
      • region:
      • e.g. region:europe, region:mediterranean
      • others are africa, asia, centralamerica, northamerica, southamerica, mideast, southeastasia, downunder
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 36. Yahoo! 8 June 2009 Karen Blakeman www.rba.co.uk
  • 37. Compare search engines
    • Graball.com
      • http://www.graball.com/
      • compares two search engines of your choice side by side
    • TripleMe
      • http://www.tripleme.com/
      • compares Google, Yahoo and Live side by side
    • FuzzFind
      • http://www.fuzzfind.com/
      • searches Google, Yahoo, Live, Del.icio.us
    • Zuula
      • http://www.zuula.com
      • runs your search through a range of search tools one by one – order can be customised
    • Browsys Powersearch (was Intelways/Crossengine)
      • http://www.browsys.com/powersearch/
      • runs your search through a plethora of search tools one by one
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 38. FuzzFind 8 June 2009 Karen Blakeman www.rba.co.uk http://www.fuzzfind.com/
  • 39. Zuula
    • http://www.zuula.com/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 40. http://www.browsys.com/powersearch/ 8 June 2009 Karen Blakeman www.rba.co.uk
  • 41. Evaluated listings and customised search
    • Evaluated subject listings
    • Some examples:
      • Alacrawiki Industry Spotlights– http://www.alacrawiki.com/
      • Intute – http://www.intute.ac.uk/
      • Pinakes – http://www.hw.ac.uk/libWWW/irn/pinakes/pinakes.html
    • Heavy human involvement
      • evaluation and assessment of content
      • only the home page or relevant section of a site is listed
    • Customised search engines
      • AlacraSearch - http://www.alacra.com/alacrasearch/
      • Chipwrapper – http://www.chipwrapper.co.uk/
      • Pipl - http://www.pipl.com/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 42. http://www.alacrawiki.com/ - spotlights 8 June 2009 Karen Blakeman www.rba.co.uk
  • 43. http://www.alacra.com/alacrasearch/ 8 June 2009 Karen Blakeman www.rba.co.uk
  • 44. http://www.alacra.com/alacrasearch/ 8 June 2009 Karen Blakeman www.rba.co.uk
  • 45. Specialist search tools
    • Think type of information
      • news, official company information, statistics, scientific, biomedical?
    • Reference sources and peer reviewed, for example:
      • Wikipedia .org (yes, I know there can be quality issues!)
      • Scirus.com
      • TechXtra.ac.uk
      • Google Scholar (possible quality issues)
      • Google Books – especially for older material
    • Structured databases e.g. Web of Science, Scopus, STN, Factiva, LexisNexis – often priced
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 46. Scientific/Technical & Peer Reviewed Resources
    • RefSeek – http://www.refseek.com/
    • Ten Science Search Engines - http://hwlibrary.wordpress.com/2008/09/22/science-search-engines/
      • Scirus – http://www.scirus.com/
      • Scitopia.org – http://www.scitopia.org/
      • Science.gov – http://www.science.gov/
      • ScienceResearch.com - http://www.scienceresearch.com/
      • Scitation - http://scitation.aip.org/
      • WorldWideScience.org - http://worldwidescience.org/
      • Science Accelerator - http://www.scienceaccelerator.gov/
      • TechXtra – http://www.techxtra.ac.uk
      • search.optics.org - http://search.optics.org/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 47. Scientific/Technical & Peer Reviewed Resources
    • Highwire Press http://highwire.stanford.edu/
    • PubMed Central Homepage http://www.pubmedcentral.nih.gov/
    • UK PubMed Central http://ukpmc.ac.uk/
    • DeepDyve http://mysearch.deepdyve.com/start.php
    • Google Scholar – http://scholar.google.com/
      • use with caution
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 48. Google Scholar
    • http://scholar.google.com/
    • No source list
    • Both peer-reviewed and un-reviewed articles, pre-prints, institutional repositories, references to books, citations
    • Excludes Reed Elsevier
    • Author search unreliable, search on year of publication unreliable
    • But
      • And the winner is: Google Scholar! http://74120.weblog.leidenuniv.nl/2009/02/24/and-the-winner-is-google-scholar
      • Google Scholar Search Performance: Comparative Recall and Precision
      • http://tinyurl.com/c7ta6s
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 49. Google Scholar
    • “ Google Scholar is brain damaged” Peter Jasco, Trends in Professional and Academic Online Information Services, presented at Inforum , 22 nd May 2007, Prague
    • Does not use publishers’ meta data
    • Cannot differentiate between author, affiliation, geographic location, titles and headings
      • author:bagsvaerd 115
      • author:acknowledgements 158
      • author:glossary 471
    • Cannot differentiate between publication year and page numbers
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 50. Google Scholar 8 June 2009 Karen Blakeman www.rba.co.uk 2540 documents published in 2011 or 2012!
  • 51. Scirus
    • http://www.scirus.com/
    • Scientific, scholarly, technical and medical information
    • Reed Elsevier journals
    • Also web sites, patents and pre-prints
    • Good advanced search features
      • date searching, author searching etc.
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 52. Scirus
  • 53. TechXtra
    • http://www.techxtra.ac.uk
    • ICBL and the Library at Heriot-Watt University, Edinburgh
    • Articles, key web sites, theses and dissertations, books, industry news, new job announcements, technical reports, eprints
    • Engineering, mathematics and computing
    • Free information and pay per view
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 54.  
  • 55. Books
    • Amazon
    • Google Books http://books.google.com/
      • can sometimes search inside the book and looks at individual pages
      • useful for older texts and suppliers of the book
      • Advanced search - search by year, author, title, ISBN
    • Open Library http://openlibrary.org/
      • 23,044,231 books, 1,064,822 with full-text
    • Project Gutenburg http://www.gutenberg.org/
      • different editions may be available e.g. Darwin’s Origin of Species
    • via Libri http://www.vialibri.net/ Rare books from over 20,000 booksellers
    • Book swap schemes
      • Turning over an old leaf
      • http://www.guardian.co.uk/environment/2008/may/01/ethicalliving.recycling
      • e.g. http://www.bookmooch.com/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 56. Open Access Journals
    • Directory of open access journals http://www.doaj.org/
      • “ free, full text, quality controlled scientific and scholarly journals”
      • 3871 journals in the directory. 1376 journals are searchable at article level. Total of 258955 articles.
    • OpenJ-Gate http://openjgate.org/Search/QuickSearch.aspx
      • 4785 Open Access Journals (2604 Peer-Reviewed)
    • Open Access Central http://www.openaccesscentral.com/
      • BioMed Central, Chemistry Central, PhysMath Central
    • ABC Chemistry :Free Full-Text Journals in Chemistry –A http://www.abc.chemistry.bsu.by/current/fulltext.htm
    • OA Journals - Library Services - University of Birmingham http://www.library.bham.ac.uk/support/openaccess/OAJournals.shtml
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 57. News
    • BBC – http://news.bbc.co.uk/
    • Search engine news options e.g. Google
      • last 30 days of free news
      • no source list, key industry publications may not be included
      • use country versions for prioritised local content
    • Google News Archive http://www.google.com/archivesearch
      • some sources going back 200 years
      • many articles are priced (before you buy check other sources)
    • Silobreaker - http://www.silobreaker.com/
    • Individual newspaper sites
      • http://www.abyznewslinks.com/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 58. Silobreaker http://www.silobreaker.com
    • covers free resources
    • news, blogs, video, images
    • market trends
    • geographical location of stories
    • people
    • networks
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 59. Images
    • TASI
      • http://www.tasi.ac.uk/advice/using/finding.html
    • images.google.com
    • search.yahoo.com – images tab
    • Ask – images tab
    • Live.com - images
    • Flickr.com
      • check the license
      • http://www.flickr.com/creativecommons
    • Morguefile
      • http://www.morguefile.com
    • Wikimedia Commons
      • http://commons.wikimedia.org/
    • Freefoto
      • http://www.freefoto.com/
    • US government web sites
    • NASA
      • http://www.nasa.gov/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 60. Audio & Video
    • Google Video
    • YouTube
    • Yahoo
    • Exalead
    • Live.com
    • Blinkx for news
      • http://www.blinkx.com/
    • Browsys Powersearch (formerly Intelways/Crossengine)
      • http://www.browsys.com/powersearch/
      • Click on the video tab
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 61. Audio & Video 8 June 2009 Karen Blakeman www.rba.co.uk
  • 62. Blogs as sources of information
    • Blogs by industry gurus and experts are a good way of keeping up to date with what is happening in a sector
    • Look for the Blogroll of List of Links on a relevant blog
    • Google Blogsearch http://www.google.com/blogsearch
      • use advanced search to search within an individual blog
    • Ask http://www.ask.com/ – Blogs and feeds
    • Blog search engines and directories
      • http://www.technorati.com/
      • http://www.blogpulse.com/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 63. Blogpulse search and trends 8 June 2009 Karen Blakeman www.rba.co.uk Click on the graph to see ‘trends’
  • 64. Blogpulse Trends 8 June 2009 Karen Blakeman www.rba.co.uk Shows how often your search terms occur in postings – can compare up to three searches
  • 65. Twitter
    • http://www.twitter.com/
    • Microblogging – postings are called ‘tweets’ and 140 characters long
    • See who is ‘following’ whom
    • Monitor conferences, what people are saying about companies, products, services
    • http://search.twitter.com/
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 66. Twitter
    • Reputation management
    • What are people saying about you?
      • Oh dear!
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 67. pipl
    • http://www.pipl.com/
    • Review at http://www.rba.co.uk/wordpress/2007/05/05/pipl-people-search-beta/
    • Searches ‘hidden’ web + Google search
      • blog search, Google Groups, LinkedIn, Flickr, Google Scholar, Electoral Roll, Directories, Amazon, Hoovers, Zoominfo etc.
      • Google web search results not the same as an ordinary Google search – they incorporate terms such as resume, CV
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 68. LinkedIn 8 June 2009 Karen Blakeman www.rba.co.uk
  • 69. Facebook 8 June 2009 Karen Blakeman www.rba.co.uk
  • 70. 123People
    • http://www.123people.com/
    • Searches
      • image sections of major search engines
      • Flickr
      • Facebook
      • LinkedIn
      • Blogs
      • Web
      • Videos
      • Email addresses
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 71. Search visualisation tools
    • Different ways of visualising results
    • Show links between documents, search terms, people, organisations
    • Can help identify alternative search terms, search topics
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 72. kartoo.com 8 June 2009 Karen Blakeman www.rba.co.uk
  • 73. Cluuz
    • http://www.cluuz.com/
    • “ Cluuz … core technology understands the relationship between the entities, terms, or persons searched leading to more relevant, easy to understand search results”
    • Not totally intuitive but the network visualisation is ‘cool’
    • The links in the network visualisation do not always relate to the same person or organisation but they are usually working in a similar field or subject area
    • Results change from one day to the next, one hour to the next, but still worth a look
    8 June 2009 Karen Blakeman www.rba.co.uk
  • 74. Cluuz 8 June 2009 Karen Blakeman www.rba.co.uk
  • 75. Quintura.com 8 June 2009 Karen Blakeman www.rba.co.uk
  • 76. AllPlus.com 8 June 2009 Karen Blakeman www.rba.co.uk
  • 77. ‘ Disappearing’ pages
    • Search engine cache copies
      • Google, Yahoo, Live, Ask, Exalead
    • Firefox users
      • install the Resurrect Pages add-on
    • Wayback machine
      • http://www.archive.org/
      • from 1996 to about 6 months ago
      • navigate the archived site or type in the full URL of the document if known
    27 November 2006 Karen Blakeman www.rba.co.uk 8 June 2009 Karen Blakeman www.rba.co.uk
  • 78. Wayback Machine 8 June 2009 Karen Blakeman www.rba.co.uk
  • 79. 8 June 2009 Karen Blakeman www.rba.co.uk Karen Blakeman RBA Information Services Tel: +44 118 947 2256 [email_address] http://www.rba.co.uk/ blog: http://www.rba.co.uk/wordpress/ Facebook – Karen Blakeman Twitter: karenblakeman