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NLOUG - Oslo - Norway 27.2. 2009 ved Karen Blakeman

NLOUG - Oslo - Norway 27.2. 2009 ved Karen Blakeman

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  • The Continually Expanding Internet 8 June 2009 (c) Karen Blakeman 2008
  • Transcript

    • 1. 8 June 2009 Karen Blakeman www.rba.co.uk This presentation is licensed under a Creative Commons Attribution 3.0 License Photo: Oslo University College http://www.flickr.com/photos/damiel/1534329928/ The Continually Expanding Internet: how to find Quality Information NOLUG Presentation 27 th February 2009 Presented by Karen Blakeman http:// www.rba.co.uk/nolug /
    • 2. 8 June 2009 Karen Blakeman www.rba.co.uk Karen Blakeman RBA Information Services Tel: +44 118 947 2256 [email_address] http:// www.rba.co.uk / blog: http:// www.rba.co.uk/wordpress / Facebook – Karen Blakeman Twitter: karenblakeman
    • 3. What Google's homepage may look like in 2084 www.nytimes.com/imagepages/2005/10/10/opinion/1010opart.html 8 June 2009 Karen Blakeman www.rba.co.uk
    • 4. Two points to remember..
      • Google et al do not exist to help you find information
      • Search engines, and in particular Google, are temperamental beasts
      • Do not attempt to apply logic to the way they work – therein lies the path to madness
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 5. Types of search tools
      • Humans
        • is colleague or a friend already working or has worked in the subject area?
        • who have you met at meetings, conferences?
        • discussion lists, trade/professional associations, bloggers, LinkedIn, Facebook etc.
      • Search engines
        • different options for different types of information e.g. news, images
      • Evaluated listings, subject listings, types of information
      • Databases and peer reviewed sources
      • multi search engine tools
        • search many search tools at once
        • or type in your search once and click on each search tool in turn
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 6. How up to date are search engines?
      • Not very
      • You are searching an out of date index of the web and not the live web itself
      • May takes days to months for a site to be added to the index
      • Hierarchy of sites for updating
      • Some tools keep links to dead pages for a long time
      • Least up to date:
        • Google
      • Most up to date:
        • Live Search, Yahoo
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 7. A search engine’s results may vary
      • In content and presentation
        • from one minute to the next
        • different server being used
        • testing out different search and ranking algorithms
      • Country versions
        • different emphasis
        • local content
        • different interface
        • different search features
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 8. 8 June 2009 Karen Blakeman www.rba.co.uk
    • 9. General search techniques
      • By default, the major search tools look for all of your terms in a page
      • Use double quote marks around phrases
        • e.g. “climate change”
      • To exclude pages containing a term, precede the term with a minus sign (-) – use with care
      • Boolean search
        • OR, AND, NOT
        • must use capital letters for the operators
        • only OR works in Google and even that does not work well but worth trying more complex searches
        • Live.com, MSE360 and Exalead are best (Yahoo has withdrawn NOT and nested searches no longer work correctly
        • for example (directory OR directories OR database) AND (oil OR petroleum) AND Norway
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 10. General search techniques (2)
      • Focus your search on areas of the document
        • inurl: for example inurl:”climate change”
          • looks for your terms in the URL
        • intitle: for example intitle:”climate change”
          • looks for your term in the title of the page
      • Search sites or domains using the site: command
        • chocolate labelling regulations site:europa.eu
      • Imagine what you would like to appear in your ideal document and include those terms in your strategy
      • Partially answer your question in your strategy
        • “ A hippopotamus can run at”
      • Use the file formats and domain search to refine your search
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 11. File format search
      • Use advanced search options to limit your search to file types or format:
        • pdf or doc for government or industry/market reports
        • xls for data and statistics
        • ppt or pdf for presentations
        • Search in at least Google and Yahoo, also consider Live.com
      • Looking for experts on a topic, presentations, a ‘how to” guide”, general background on a subject, information on an organisation
        • advanced search ppt or pdf format
        • Slideshare http://www.slideshare.net/
        • authorSTREAM http://www.authorstream.com/
        • YouTube http://www.youtube.com/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 12. 8 June 2009 Karen Blakeman www.rba.co.uk Advanced Search options can vary depending on the country version of Google
    • 13. General search techniques (3)
      • Repeat your key search terms in your strategy
        • chocolate production france belgium austria
        • chocolate production austria france belgium belgium belgium
          • give different results
          • In Google can enter up to 32 terms, Yahoo 250 characters
      • Change the order of your terms
        • chocolate production france belgium austria
        • production france belgium austria chocolate
          • different results
          • See the summary and comparison chart for the major search engines at http://www.rba.co.uk/search/compare.pdf and http://www.rba.co.uk/search/compare.shtml
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 14. Unique Google search features
      • Automatically looks for variations on your terms
        • to force and exact match precede your terms with plus signs e.g. air +pollution
      • Synonym search
        • precede your search terms with a tilde (~) e.g. ~banking
        • only works on English terms
      • Numeric range search
        • can be weights, distances, years, prices
        • use Advanced Search screen
        • or the search box on the Google home page
        • search term(s) first value..second value unit of measurement
        • toblerone 1..5 kg
        • TV advertising spend forecasts 2009..2015
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 15. Unique Google search features (2)
      • Proximity
        • use the asterisk (*) to stand in for one or more terms
        • macular * degeneration picks up
          • macular retinal degeneration
          • macula disciform degeneration
          • macular choroidal degeneration
          • macular vitelliform degeneration
          • macular pigmentary degeneration
        • separates the terms by one or more words
          • no information on maximum number of terms of separation
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 16. Google oddity
      • Why does
      • site:www.nhsdirect.nhs.uk macular degeneration
      • give 37 results
      • but
      • Site:www.nhsdirect.nhs.uk macular degeneration
      • give:
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 17. Google oddity
      • When the results are displayed click on Advanced Search
      8 June 2009 Karen Blakeman www.rba.co.uk Google sees the capital ‘S’ in the ‘Site:’ command and decides that the site search is a phrase search!
    • 18. Google - What’s New
      • Knol – “A unit of knowledge”
        • competing with Wikipedia
        • http://knol.google.com/
      • Google results may now include images, books, news, site summaries and links
        • varies depending on country version of Google
      • Much improved Google Finance, worthy competitor to Yahoo Finance
        • http://www.google.com/finance
        • BUT country coverage of share prices not as good as Yahoo e.g. for Norway
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 19. Google Finance 8 June 2009 Karen Blakeman www.rba.co.uk
    • 20. Yahoo Finance 8 June 2009 Karen Blakeman www.rba.co.uk
    • 21. Google SearchWiki
      • Enables you to customise your results
        • move pages up or down the ranking, delete pages from your list
        • add comments to a page
      • Must be signed in with a Google account
      • Can interfere with Firefox add ons such as Customise Google
      • Not available in all country versions
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 22. Google plug-ins and add ons
      • Google Toolbar for both Firefox and IE
        • search from your browser
        • direct search for highlighted terms
        • fully customisable
      • Firefox Add-on
        • Customize Google
        • http://www.customizegoogle.com/
        • Add numbers to results
        • Can “stream” , keep scroll down the page to see more results instead of clicking on the next page
        • Links to other search engines at the top of the results list, engines vary depending on search type e.g. web, new, images
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 23. Design your own search engine
      • For
        • regularly searched sites
        • selected sites on a topic
        • searching sites on a reading list
      • Rollyo
        • http://www.rollyo.com/
        • max 25 sites
      • Google Custom Search Engines
        • http://www.google.com/coop/cse
        • at least hundreds of sites, maybe thousands!
        • can import lists of sites
      • Cannot search password protected sources or sites where you have to fill in a form to access the information
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 24. Google CSE
      • Examples:
        • Netting the Evidence
          • http://www.google.com/coop/cse?cx=004326897958477606950%3Adjcbsrxkatm
        • AlacraSearch
          • http://www.alacra.com/alacrasearch
        • pipl
          • http://www.pipl.com/
        • Chipwrapper
          • http://www.chipwrapper.co.uk/
      • can be hosted on your own site or on Google
        • http://www.rba.co.uk/sources/energy.shtml
        • http://www.google.com/coop/cse?cx=014304212364962740038:tui4ebh5r_a
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 25. Create your own Google CSE on Google 8 June 2009 Karen Blakeman www.rba.co.uk
    • 26. ..or host it on your own web site or blog 8 June 2009 Karen Blakeman www.rba.co.uk
    • 27. Other search engines...
      • Different coverage
        • Level of indexing on web sites
        • Sites included in the index
        • Update frequency
        • Amount of a page that is indexed
      • Different search features
      • Different algorithms for sorting results
      • Compare search engines
        • http://ranking.thumbshots.com/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 28. http://ranking.thumbshots.com/ 8 June 2009 Karen Blakeman www.rba.co.uk
    • 29. Ask
      • http://www.ask.com/ , http://www.ask.co.uk/
      • Recent changes resulted in loss of features
      • Suggests related topics
      • Particularly good for searching blogs (but need to do a web search first to see the More option)
      • new Q&A tab/more answers
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 30. Exalead 8 June 2009 Karen Blakeman www.rba.co.uk
    • 31. http://www.exalead.com/ 8 June 2009 Karen Blakeman www.rba.co.uk
    • 32. iSEEK
      • http://www.iseek.com/
      • Clusters results into topics, people, places, organisations, date & time
      • Search on a person gives priority to social media profiles
      • “ Education” option – more research oriented pages
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 33. Live Search
      • http://www.live.com/
      • Results tend to be more consumer oriented
      • Has the most up to date database
      • Possibly has the most extensive database of web pages
      • Good image search option
      • Blogs & RSS search http://search.live.com/feeds/
      • Revamped interface but no improvement in advanced search screen – best results by using commands e.g. filetype: and Boolean search
      • Link commands, Books and Academic Live all gone
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 34. MSE360.com
      • http://www.mse360.com/
      • See reviews at
        • http://www.rba.co.uk/wordpress/2008/10/05/mse360-search/
        • http://www.rba.co.uk/wordpress/2008/10/06/update-on-mse360/
      • Full Boolean nested search options
      • Advanced search screen offers country, phrase, excluding terms, domain/site search
      • Can use commands e.g. filetype: , site;
      • Results show web, video, images, Wikipedia and blogs
      • Quick to respond to bug reports and fix problems
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 35. Yahoo!
      • http://search.yahoo.no/ http://search.yahoo.com/
      • Results are ranked in a different order to Google
      • Boolean AND, OR
        • NOT no longer available – use the minus sign.
        • parentheses no longer work
      • Indexes first 500 K of a document (Google 101 K)
      • Region command (inherited from Inktomi)
        • region:
        • e.g. region:europe, region:mediterranean
        • others are africa, asia, centralamerica, northamerica, southamerica, mideast, southeastasia, downunder
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 36. Yahoo! 8 June 2009 Karen Blakeman www.rba.co.uk
    • 37. Compare search engines
      • Graball.com
        • http://www.graball.com/
        • compares two search engines of your choice side by side
      • TripleMe
        • http://www.tripleme.com/
        • compares Google, Yahoo and Live side by side
      • FuzzFind
        • http://www.fuzzfind.com/
        • searches Google, Yahoo, Live, Del.icio.us
      • Zuula
        • http://www.zuula.com
        • runs your search through a range of search tools one by one – order can be customised
      • Browsys Powersearch (was Intelways/Crossengine)
        • http://www.browsys.com/powersearch/
        • runs your search through a plethora of search tools one by one
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 38. FuzzFind 8 June 2009 Karen Blakeman www.rba.co.uk http://www.fuzzfind.com/
    • 39. Zuula
      • http://www.zuula.com/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 40. http://www.browsys.com/powersearch/ 8 June 2009 Karen Blakeman www.rba.co.uk
    • 41. Evaluated listings and customised search
      • Evaluated subject listings
      • Some examples:
        • Alacrawiki Industry Spotlights– http://www.alacrawiki.com/
        • Intute – http://www.intute.ac.uk/
        • Pinakes – http://www.hw.ac.uk/libWWW/irn/pinakes/pinakes.html
      • Heavy human involvement
        • evaluation and assessment of content
        • only the home page or relevant section of a site is listed
      • Customised search engines
        • AlacraSearch - http://www.alacra.com/alacrasearch/
        • Chipwrapper – http://www.chipwrapper.co.uk/
        • Pipl - http://www.pipl.com/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 42. http://www.alacrawiki.com/ - spotlights 8 June 2009 Karen Blakeman www.rba.co.uk
    • 43. http://www.alacra.com/alacrasearch/ 8 June 2009 Karen Blakeman www.rba.co.uk
    • 44. http://www.alacra.com/alacrasearch/ 8 June 2009 Karen Blakeman www.rba.co.uk
    • 45. Specialist search tools
      • Think type of information
        • news, official company information, statistics, scientific, biomedical?
      • Reference sources and peer reviewed, for example:
        • Wikipedia .org (yes, I know there can be quality issues!)
        • Scirus.com
        • TechXtra.ac.uk
        • Google Scholar (possible quality issues)
        • Google Books – especially for older material
      • Structured databases e.g. Web of Science, Scopus, STN, Factiva, LexisNexis – often priced
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 46. Scientific/Technical & Peer Reviewed Resources
      • RefSeek – http://www.refseek.com/
      • Ten Science Search Engines - http://hwlibrary.wordpress.com/2008/09/22/science-search-engines/
        • Scirus – http://www.scirus.com/
        • Scitopia.org – http://www.scitopia.org/
        • Science.gov – http://www.science.gov/
        • ScienceResearch.com - http://www.scienceresearch.com/
        • Scitation - http://scitation.aip.org/
        • WorldWideScience.org - http://worldwidescience.org/
        • Science Accelerator - http://www.scienceaccelerator.gov/
        • TechXtra – http://www.techxtra.ac.uk
        • search.optics.org - http://search.optics.org/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 47. Scientific/Technical & Peer Reviewed Resources
      • Highwire Press http://highwire.stanford.edu/
      • PubMed Central Homepage http://www.pubmedcentral.nih.gov/
      • UK PubMed Central http://ukpmc.ac.uk/
      • DeepDyve http://mysearch.deepdyve.com/start.php
      • Google Scholar – http://scholar.google.com/
        • use with caution
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 48. Google Scholar
      • http://scholar.google.com/
      • No source list
      • Both peer-reviewed and un-reviewed articles, pre-prints, institutional repositories, references to books, citations
      • Excludes Reed Elsevier
      • Author search unreliable, search on year of publication unreliable
      • But
        • And the winner is: Google Scholar! http://74120.weblog.leidenuniv.nl/2009/02/24/and-the-winner-is-google-scholar
        • Google Scholar Search Performance: Comparative Recall and Precision
        • http://tinyurl.com/c7ta6s
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 49. Google Scholar
      • “ Google Scholar is brain damaged” Peter Jasco, Trends in Professional and Academic Online Information Services, presented at Inforum , 22 nd May 2007, Prague
      • Does not use publishers’ meta data
      • Cannot differentiate between author, affiliation, geographic location, titles and headings
        • author:bagsvaerd 115
        • author:acknowledgements 158
        • author:glossary 471
      • Cannot differentiate between publication year and page numbers
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 50. Google Scholar 8 June 2009 Karen Blakeman www.rba.co.uk 2540 documents published in 2011 or 2012!
    • 51. Scirus
      • http://www.scirus.com/
      • Scientific, scholarly, technical and medical information
      • Reed Elsevier journals
      • Also web sites, patents and pre-prints
      • Good advanced search features
        • date searching, author searching etc.
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 52. Scirus
    • 53. TechXtra
      • http://www.techxtra.ac.uk
      • ICBL and the Library at Heriot-Watt University, Edinburgh
      • Articles, key web sites, theses and dissertations, books, industry news, new job announcements, technical reports, eprints
      • Engineering, mathematics and computing
      • Free information and pay per view
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 54.  
    • 55. Books
      • Amazon
      • Google Books http://books.google.com/
        • can sometimes search inside the book and looks at individual pages
        • useful for older texts and suppliers of the book
        • Advanced search - search by year, author, title, ISBN
      • Open Library http://openlibrary.org/
        • 23,044,231 books, 1,064,822 with full-text
      • Project Gutenburg http://www.gutenberg.org/
        • different editions may be available e.g. Darwin’s Origin of Species
      • via Libri http://www.vialibri.net/ Rare books from over 20,000 booksellers
      • Book swap schemes
        • Turning over an old leaf
        • http://www.guardian.co.uk/environment/2008/may/01/ethicalliving.recycling
        • e.g. http://www.bookmooch.com/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 56. Open Access Journals
      • Directory of open access journals http://www.doaj.org/
        • “ free, full text, quality controlled scientific and scholarly journals”
        • 3871 journals in the directory. 1376 journals are searchable at article level. Total of 258955 articles.
      • OpenJ-Gate http://openjgate.org/Search/QuickSearch.aspx
        • 4785 Open Access Journals (2604 Peer-Reviewed)
      • Open Access Central http://www.openaccesscentral.com/
        • BioMed Central, Chemistry Central, PhysMath Central
      • ABC Chemistry :Free Full-Text Journals in Chemistry –A http://www.abc.chemistry.bsu.by/current/fulltext.htm
      • OA Journals - Library Services - University of Birmingham http://www.library.bham.ac.uk/support/openaccess/OAJournals.shtml
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 57. News
      • BBC – http://news.bbc.co.uk/
      • Search engine news options e.g. Google
        • last 30 days of free news
        • no source list, key industry publications may not be included
        • use country versions for prioritised local content
      • Google News Archive http://www.google.com/archivesearch
        • some sources going back 200 years
        • many articles are priced (before you buy check other sources)
      • Silobreaker - http://www.silobreaker.com/
      • Individual newspaper sites
        • http://www.abyznewslinks.com/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 58. Silobreaker http://www.silobreaker.com
      • covers free resources
      • news, blogs, video, images
      • market trends
      • geographical location of stories
      • people
      • networks
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 59. Images
      • TASI
        • http://www.tasi.ac.uk/advice/using/finding.html
      • images.google.com
      • search.yahoo.com – images tab
      • Ask – images tab
      • Live.com - images
      • Flickr.com
        • check the license
        • http://www.flickr.com/creativecommons
      • Morguefile
        • http://www.morguefile.com
      • Wikimedia Commons
        • http://commons.wikimedia.org/
      • Freefoto
        • http://www.freefoto.com/
      • US government web sites
      • NASA
        • http://www.nasa.gov/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 60. Audio & Video
      • Google Video
      • YouTube
      • Yahoo
      • Exalead
      • Live.com
      • Blinkx for news
        • http://www.blinkx.com/
      • Browsys Powersearch (formerly Intelways/Crossengine)
        • http://www.browsys.com/powersearch/
        • Click on the video tab
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 61. Audio & Video 8 June 2009 Karen Blakeman www.rba.co.uk
    • 62. Blogs as sources of information
      • Blogs by industry gurus and experts are a good way of keeping up to date with what is happening in a sector
      • Look for the Blogroll of List of Links on a relevant blog
      • Google Blogsearch http://www.google.com/blogsearch
        • use advanced search to search within an individual blog
      • Ask http://www.ask.com/ – Blogs and feeds
      • Blog search engines and directories
        • http://www.technorati.com/
        • http://www.blogpulse.com/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 63. Blogpulse search and trends 8 June 2009 Karen Blakeman www.rba.co.uk Click on the graph to see ‘trends’
    • 64. Blogpulse Trends 8 June 2009 Karen Blakeman www.rba.co.uk Shows how often your search terms occur in postings – can compare up to three searches
    • 65. Twitter
      • http://www.twitter.com/
      • Microblogging – postings are called ‘tweets’ and 140 characters long
      • See who is ‘following’ whom
      • Monitor conferences, what people are saying about companies, products, services
      • http://search.twitter.com/
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 66. Twitter
      • Reputation management
      • What are people saying about you?
        • Oh dear!
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 67. pipl
      • http://www.pipl.com/
      • Review at http://www.rba.co.uk/wordpress/2007/05/05/pipl-people-search-beta/
      • Searches ‘hidden’ web + Google search
        • blog search, Google Groups, LinkedIn, Flickr, Google Scholar, Electoral Roll, Directories, Amazon, Hoovers, Zoominfo etc.
        • Google web search results not the same as an ordinary Google search – they incorporate terms such as resume, CV
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 68. LinkedIn 8 June 2009 Karen Blakeman www.rba.co.uk
    • 69. Facebook 8 June 2009 Karen Blakeman www.rba.co.uk
    • 70. 123People
      • http://www.123people.com/
      • Searches
        • image sections of major search engines
        • Flickr
        • Facebook
        • LinkedIn
        • Blogs
        • Web
        • Videos
        • Email addresses
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 71. Search visualisation tools
      • Different ways of visualising results
      • Show links between documents, search terms, people, organisations
      • Can help identify alternative search terms, search topics
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 72. kartoo.com 8 June 2009 Karen Blakeman www.rba.co.uk
    • 73. Cluuz
      • http://www.cluuz.com/
      • “ Cluuz … core technology understands the relationship between the entities, terms, or persons searched leading to more relevant, easy to understand search results”
      • Not totally intuitive but the network visualisation is ‘cool’
      • The links in the network visualisation do not always relate to the same person or organisation but they are usually working in a similar field or subject area
      • Results change from one day to the next, one hour to the next, but still worth a look
      8 June 2009 Karen Blakeman www.rba.co.uk
    • 74. Cluuz 8 June 2009 Karen Blakeman www.rba.co.uk
    • 75. Quintura.com 8 June 2009 Karen Blakeman www.rba.co.uk
    • 76. AllPlus.com 8 June 2009 Karen Blakeman www.rba.co.uk
    • 77. ‘ Disappearing’ pages
      • Search engine cache copies
        • Google, Yahoo, Live, Ask, Exalead
      • Firefox users
        • install the Resurrect Pages add-on
      • Wayback machine
        • http://www.archive.org/
        • from 1996 to about 6 months ago
        • navigate the archived site or type in the full URL of the document if known
      27 November 2006 Karen Blakeman www.rba.co.uk 8 June 2009 Karen Blakeman www.rba.co.uk
    • 78. Wayback Machine 8 June 2009 Karen Blakeman www.rba.co.uk
    • 79. 8 June 2009 Karen Blakeman www.rba.co.uk Karen Blakeman RBA Information Services Tel: +44 118 947 2256 [email_address] http://www.rba.co.uk/ blog: http://www.rba.co.uk/wordpress/ Facebook – Karen Blakeman Twitter: karenblakeman

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