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Vicki Mc Donald
                      Associate Director, Client Services and Learning Support
                      Queen...
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a university for the   real world       CRICOS No. 00213J   2
Information                                 Academic    ‘Integrated
  Literacy                                   Literacy ...
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a university for the   real world       CRICOS No. 00213J
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a university for the   real world       CRICOS No. 00213J
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a university for the   real world       CRICOS No. 00213J
Studywell – Faculty and student comment

  I've not seen such a helpful resource before. I really like the visual         ...
Usability Testing - High Level Results

  Quality and content of resources
  “looks modern”, like use of colour
  Terms us...
d




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a university for the   real world           CRICOS No. 00213J
Study Solutions Semester 1, 2010
                                                             Types of Queries
           ...
Study Solutions – Student comment


  Yesterday I attended a Study Solutions session in the
  Library. This service was in...
Study Solutions – Faculty comment

  I just wanted to drop you a quick email to express my appreciation
  and thanks for y...
Helpdesk Training –
staff email / alert




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    a university for the   real worl...
New Helpdesk Model




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    a university for the   real world       CRICOS No. 00...
Communication
Plan




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Learning Support




Information                                 Study    Learning
  Literacy                             ...
Vicki McDonald
Associate Director, Client Services and Learning Support
Queensland University of Technology
vicki.mcdonald...
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  1. 1. Vicki Mc Donald Associate Director, Client Services and Learning Support Queensland University of Technology, Brisbane, Australia R a university for the real world CRICOS No. 00213J CRICOS No. 00213J Queensland University of Technology
  2. 2. R a university for the real world CRICOS No. 00213J 2
  3. 3. Information Academic ‘Integrated Literacy Literacy Literacies’ R a university for the real world CRICOS No. 00213J
  4. 4. R a university for the real world CRICOS No. 00213J
  5. 5. R a university for the real world CRICOS No. 00213J
  6. 6. R a university for the real world CRICOS No. 00213J
  7. 7. R a university for the real world CRICOS No. 00213J
  8. 8. R a university for the real world CRICOS No. 00213J
  9. 9. Studywell – Faculty and student comment I've not seen such a helpful resource before. I really like the visual THANK YOU SO simplicity, and the click and find more info. The weekly reading template offers immediate use. My frustration has been finding MUCH! helpful information, then amid a whirlwind of reading and notetaking being unable to source the quote. Well done Studywell! In the coming I am currently in my weeks I will look at this resource again and again, whenever essay- 4th year here, and I panic threatens to erupt. WISH there was [non-QUT] something like this at the beginning of my Studywell is brilliant, most helpful for This is a great resource for students (and academics). course. you guys are students and academics too. It is extremely user friendly. Being able to Can we also have amazing! Keep up the download and print the templates is something on reflective good work. :D excellent. practice! Thursday, April 29th 2:51 am [Sessional academic] [Senior Lecturer] R a university for the real world CRICOS No. 00213J
  10. 10. Usability Testing - High Level Results Quality and content of resources “looks modern”, like use of colour Terms used are meaningful Positive response to the accessible version Some students prefer text to images “Know about” category – high use, easy to understand “I want to” category – underused “This week” category – not noticed Promote elements of Studywell, e.g. researching skills R a university for the real world CRICOS No. 00213J
  11. 11. d R a university for the real world CRICOS No. 00213J
  12. 12. Study Solutions Semester 1, 2010 Types of Queries 120 (note: one appointment can contain 100 Number of Queries multiple queries) 80 60 40 20 0 2. 4. 6. 9. 11. 12. 1. Task 5. 7. 8. 10. Essay 3. Editing Refere Study/ Group/ Oral 13. Analysi Resear Readin Noteta Exam Structu Writing /Proofr ncing/ Time Teamw Present Other s ching g king Prep re eading Citing Mgmt ork ation Total 58 98 60 18 55 30 9 10 9 15 3 2 20 R a university for the real world CRICOS No. 00213J
  13. 13. Study Solutions – Student comment Yesterday I attended a Study Solutions session in the Library. This service was incredibly helpful and much appreciated. Please keep this service running as QUT does not offer any 1 on 1 free tutoring like this. I will definitely use it again as it is comforting to know that someone else can help you put assignments in perspective because under all the pressure of multiple assignment submissions and exams it can be hard to focus. Student - B Engineering / Urban Development R a university for the real world CRICOS No. 00213J
  14. 14. Study Solutions – Faculty comment I just wanted to drop you a quick email to express my appreciation and thanks for your Study Solutions sessions these last few weeks. The KKB101 students at Caboolture who have booked a session with you and that I’ve spoken to in class, have been glowing in praise for the manner in which you’re assisting them. I’m seeing some real progress in the development of their essays so that’s great! There are a few more students I’ve been suggesting to go and see you, so I hope they book in quick smart and take up the excellent assistance that yourself and other library staff are offering. Faculty of Creative Industries - Lecturer R a university for the real world CRICOS No. 00213J
  15. 15. Helpdesk Training – staff email / alert R a university for the real world CRICOS No. 00213J
  16. 16. New Helpdesk Model R a university for the real world CRICOS No. 00213J
  17. 17. Communication Plan R a university for the real world CRICOS No. 00213J
  18. 18. R a university for the real world CRICOS No. 00213J
  19. 19. R a university for the real world CRICOS No. 00213J
  20. 20. R a university for the real world CRICOS No. 00213J
  21. 21. R a university for the real world CRICOS No. 00213J
  22. 22. R a university for the real world CRICOS No. 00213J
  23. 23. R a university for the real world CRICOS No. 00213J
  24. 24. Learning Support Information Study Learning Literacy Skills Support R a university for the real world CRICOS No. 00213J
  25. 25. Vicki McDonald Associate Director, Client Services and Learning Support Queensland University of Technology vicki.mcdonald@qut.edu.au R a university for the real world CRICOS No. 00213J
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