07/02/10 Nicole Larson Customer Service Customers expect companies to provide products and services that work reliably. If not, someone needs to resolve the problem. This is my Customer Service specialty. I have over 20 years' experience providing exceptional customer service, training, and quality solutions for my employers and their clients.
07/02/10 Nicole Larson Problem Solver, Communicator, and Quality Expert <ul><li>Mediated conflicts between coworkers, which improved morale at one retail branch of a large entertainment company </li></ul><ul><li>Offered solutions to difficulties, thus increasing internal and external customers' satisfaction </li></ul><ul><li>Determined customers' needs by listening carefully and asking for additional information </li></ul><ul><li>Worked successfully with individuals from diverse backgrounds </li></ul><ul><li>Determined and exceeded superiors' and customers' expectations </li></ul><ul><li>Coordinated three work forms into one sheet, thereby increasing efficiency and reducing costs </li></ul>
07/02/10 Nicole Larson Training Sometimes people are uncomfortable with current software and communication technology and/or need to improve their skills. I help acclimate adults to the computer world and add to their skill sets.
07/02/10 Nicole Larson Savvy Computer User <ul><li>Significant experience with Microsoft Access, Excel, Outlook, PowerPoint, and Word </li></ul><ul><li>Successfully helped people improve skills in Excel, Outlook, and/or Word </li></ul>
07/02/10 Nicole Larson Course Designer <ul><li>Designed classes to suit both individuals and groups of various ages and backgrounds </li></ul><ul><li>Allowed enough time for student(s) to absorb material and ask questions </li></ul>
07/02/10 Nicole Larson Instructor and Trainer <ul><li>Increased senior citizen's familiarity with Excel, Outlook, and Word • Taught two groups of adults transitioning out of homelessness to use Word and the Internet for job-hunting • Answered individuals' questions about software and groups' questions about finding software help or using an online search engine </li></ul>