Improving your communication skills workshop
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Improving your communication skills workshop

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The workshop leader leads players through the Russian party game “Mafia” created in the USSR by Dimitry Davidoff in 1986, modeling a battle between an informed minority (the mafia) and an......

The workshop leader leads players through the Russian party game “Mafia” created in the USSR by Dimitry Davidoff in 1986, modeling a battle between an informed minority (the mafia) and an uninformed majority (the townspeople). Players are secretly assigned roles: mafia, who know each other, a doctor, a cop and also townspeople, who know only the number of mafia amongst them. In the game's night phase the mafia covertly 'murder' a townsperson. During the day phase, all of the surviving players debate the identities of the mafia and vote to eliminate a suspect. Play continues until all of the mafia has been eliminated, or until the mafia outnumbers the townspeople. As the game is played, players will discover their non-verbal communication skills, teamwork skills and also their observation skills.

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  • 1. Improving Your Communication Skills (by Killing the Russian Mafia)Facilitator: Nicole Ferdinand, B.A (Hons), M.Sc, FHEA
  • 2. Today’s Session Reflection The game A bit on communication Brief intro
  • 3. Communication is … • A series of experiences, including:
  • 4. A skillfulcommunicator …• Has the ability to competently use language and express information• Can supply and extract information• Is able to persuade• Makes him/herself understood• Gets people to take action and change behaviours
  • 5. Effectivecommunication uses … Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language
  • 6. CommunicationBarriers Emotional/ Semantic Psychological Organizational
  • 7. Communication stylesdiffer among …• Men and women• Youth and the elderly• Different cultures
  • 8. Studies have found… • Overall teenagers report preferring instant messaging • On the average, and text messaging women talk to face-to-face communication about twice as much as men
  • 9. Communication Styles Context Space Information Time Flow Adapted from: Hall and Hall, 1990
  • 10. The Game• The Russian party game “Mafia” created in the USSR by Dimitry Davidoff in 1986• A battle between an informed minority (the mafia) and an uninformed majority (the townspeople)
  • 11. Rules• At the beginning of the • During the night time game the narrator will phase of the game hand out playing cards identities will be• You must keep your revealed but must be card a secret from kept secret other players • Eyes must be kept closed• Cards will assign during the night players identities as • During the day eyes will mafia, KGB, surgeon be opened and mafia will and comrades plot to kill and comrades will try to guess who the• The game will have a mafia are night and day time
  • 12. Let’s play!
  • 13. Reflection• What were the barriers to communication?• What differences in communication styles have you noticed?• Who is better at using non-verbal communication? • Men or women? • Older or younger people? • Western or Eastern cultures?
  • 14. Thanks for playing! For more information on how cultural differences andcommunication styles impact events management, get my new book Events Management: An International Approach n.ferdinand@londonmet.ac.uk http://facebook.com/Ms.NicoleFerdinand Nicole Ferdinand @evntmgt