Register and pay by 25th February to save up to €300Announces the 6th annualNordic2011HR SummitMain Conference: 30th – 31s...
Nordic HR Summit 2011  Dear Sir/ Madam                                                                                    ...
Conference Day One 30th March 2011 08.30   Registration and coffee                                                14.00   ...
Conference Day Two 31st March 2011 09.00   Chairpersons welcome and opening address                                   14.4...
Nordic HR Summit 2011 Highlights from this years Summit include: Discuss how to best employ Social Media within HR as a ne...
Nordic HR Summit 2011                       Main Conference: 30th – 31st March 2011                                       ...
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Nordic HR Summit

  1. 1. Register and pay by 25th February to save up to €300Announces the 6th annualNordic2011HR SummitMain Conference: 30th – 31st March 2011 | Pre-Conference Workshop Day: 29th March 2011 | Location: Stockholm, Sweden “High quality speakers, presentingHR Strategies that Develop Talent, Retain Staff, new topics and giving a good overview of new approaches”Develop Leaders and Achieve Business Goals Tractabel New for 2011:The 6th annual Nordic HR Summit will enable you to: > New and Improved networking structure. Pre arranged meetings with thought leaders• Discuss how to best employ Social Media within HR as a new offering you the chance to exchange avenue to engage with employees and ultimately retain talent within challenges and solutions your business. Innovative case study from Matt Hanwell, HR Director community and social media, Nokia > After the first day of the Nordic HR Summit, HR professionals are invited to relax,• Explore how best to link your HR strategy to business goals, to ensure collaborative people performance, examples from Finn Vestergaard, unwind and network at our exclusive gala HR director, ISS Denmark dinner. Join your peers for an exquisite three course meal and enjoy your evening• Adapt your HR leading style to incorporate the very latest “Beyond amongst good company Budgeting” techniques, Bjare Bogsnes, Vice President Performance Management returns to give us part two of this emerging area > In response to your feedback, 2011 will feature round table discussion sessions.• Improve your employee branding results to build a strong internal Designed to provide an open forum to culture within your business, brand new case study from Anders discuss your challenges and solutions Fahlgren, HR Personalchef, Hemkop the interactive round table will enable you to hear best practice and develop your thoughts on conference presentations. International senior level speaker panel includes:Matt Hanwell, HR Anders Fahlgren, HR Carina Strand, HR Jakob LyngsøDirector community and Personalchef, Hemkop Director, IBM Andersen, Vicesocial media, Nokia President & Magnus Siorholm, Lene Groth, HR Head of GlobalBjarte Bogsnes, Performance Director, Ikea Human Resources,VP Performance Management Director, FLSmidthmanagement Cardo Merja Ranta-aho,development, Statoil Vice President Human Magnus Finnstrom, Ann Gårdmark, Resources , Elisa HR, CardoBjorn Sandstrom, Director of Talent CorporationHR Director, Samsung Management, AB Per-Olof Nyquist,Electronics. Electrolux Erik Roth, Organisational Director Organizational & Development Vice Development andJenny Evelius, Senior Finn Vestergaard, HR President, Posten Norge Innovation, Cardo ABVP HR, EF Education First director, ISS Denmark ASA Sponsors TEL: +44 (0)20 7368 9300 FAX: +44 (0)20 7368 9301 EMAIL:
  2. 2. Nordic HR Summit 2011 Dear Sir/ Madam is it time business people link ever required HR departments to link people management to business goals, but The changing business world has more than what they do to HR policy? and innovative initiatives being brought in work load and there are a wide range of new I do not need to tell you that HR departments today have an increased es, but how do you know what works? that are supposed to meet your deliverabl al networking studies, new presentations and exception al Nordic HR Summit will bring you new case In Stockholm on the 30th – 31st March 2011 the 6th annu what is working in today ’s ever changing HR functions. to benchmark your practices and find out opportunities, giving you the opportunity rship development and employer ess strategy, performance management, leade Key themes this year include: talen t management, linking HR strategy to busin branding strategies. importance of social media in today’s HR tor for community and social media on the On top of this and brand new to this year hear from Nokia’s HR Direc . al tool for businesses to achieve their goals practices and how it is becoming a cruci ic region. The Nordic HR t also hearing best practice across the Nord kers and benchmark your progress whils k and learn. Over the years the Nordic HR professionals can learn from senior spea for HR professionals to network, benchmar Summit is the longest running regional HR event that provides a platform attend for senior HR professionals. prestigious HR events in Europe and a must HR Summit has become one of the most de: Highlights from this years Summit inclu your es and ultimately retain talent within new avenue to engage with employe Discuss how to best employ Social Media within HR as a ity and social media, Noki a Matt Hanwell, , HR Director commun business, innovative case study from Finn Vestergaard, tive people performance, examples from egy to business goals, to ensure collabora Explore how best to link your HR strat HR director, ISS Denmark President Performance eting” techniques, Bjare Bogsnes, Vice Adapt your HR leading style incorporate the very latest “Beyond Budg two of this emerging area Management , returns to give us part , brand new case study from Anders g internal culture within your business Improve your emp loyee branding results to build a stron Fahlgren, HR Personalchef, Hemkop the innovative subjects and view the draft agenda and see for yourself Conference visit the website where you can find lots of information and free downloads For more information on this exceptional mit. You can book your place as well as knowledge driven conte nt that will be on display at Nordic HR Sum in HR from leading experts and thought leaders Feel free to get in contact shou ld you need any further information. Best Regards Laurence Deakins Conference Director 0207 3689596 Pre-Conference Workshop 29th March 2011 This highly interactive workshop will give you the opportunity to participate with your peers in learning how to implement and drive a talent management programme. The workshop will also demonstrate the importance of linking your talent management programme with performance and leadership development and how to effectively develop a fully coherent HR strategy. Key areas to be covered include: • Why invest in talent management? Outlining the benefits • Challenges faced when implementing a talent management programme across your organisation and how to deal with them • Linking performance and talent management programmes to maximise results • Driving HR Strategies across your organisation and calculating ROI • Motivating and engaging with talents to ensure retention Facilitator to be announcedTEL: +44 (0)20 7368 9300 | FAX: +44 (0)20 7368 9301 | EMAIL:
  3. 3. Conference Day One 30th March 2011 08.30 Registration and coffee 14.00 Adopting a HR Leading Style for the Business and the Current Global Market 09.00 Chairpersons welcoming address Bjarte has a long international career both in Finance and HR 09.10 Linking HR Strategy to Business Strategies to Ensure and currently heads up Statoil’s Beyond Budgeting project. Your Business Moves as One Bjarte is chairman of the Beyond Budgeting round table in With more than 200,000 business to business customers Europe and has published the book “Implementing Beyond worldwide, ISS is one of the worlds largest commercial Budgeting – Unlocking the Performance Potential” providers of facility services. Operating in 53 countries in • Challenging the myths – the problems with Europe, Asia, North America, South America and Australia ISS traditional management has more than 480,00 employees • Examining the principles of beyond budgeting • Integrating HR Strategies to fit in with the goals of • The Statoil model – ambition to action the business • Integrating performance management across finance and HR • Identifying business goals and setting up HR strategies Bjarte Bogsness, Vice President – Performance that relate to them Management Development, Statoil • Using HR as the significant factor to build up an enterprise 14.45 Connecting Performance Management and Talent and lead the enterprise development Management Programmes to Achieve Effective Results • Using careful selection and good management in human Elisa Corporation is a leading Nordic communications resources as the key to business success. services provider with operations in the Nordic countries, the Baltics Finn Vestergaard, HR Director, ISS Denmark ansadf and d Russia. We serve some 2 million consumers 09.50 Spotlight Session regionally and around 150,000 enterprises and public administration Sponsoring or exhibiting at Nordic HR represents an industry internationally. Elisa employ approximately 3,200 people. leading opportunity to reach key decision makers within world • Exploring the importance of linking talent management and leading organisations. This is the perfect platform for you to performance management programmes position yourself in front of your peers, portray your available • Assessing development of each employee by performance services and become recognised as a thought leader management programmes • Identifying individual goals and linking these with Contact or 02073689300 for details important business goals Merja Ranta-aho, Vice President Human Resources, 10.30 Networking break with scheduled one to one meetings Elisa Corporation 11.10 Cultural Journey: Building a Strong Internal Culture that 15.30 Networking breaks with scheduled one to one meetings Improves the Brand of the Company Hempkop, part of the Axfood group, is one of the leading food 16.10 Using Blue Ocean Methodology to Identify retailers in the region. Internal culture is an important issue Deliverables in HR Strategy and so is the brand of the company FLSmidth is a leading supplier of equipment and services to • Identifying the need and benefits of building a strong global cement and minerals industries. Employing around internal culture 10,500 people in more than 40 countries FLSmidth use the • Implementing a programme to promote strong culture Blue Ocean methodology has a method of addressing and the mechanisms to use important HR issues • Turning internal culture into brand building to improve • Trying to define the organisations key deliverables your company brand • Executing a HR Strategy effectively to meet the objectives • Evaluating the programme: successes and challenges • Using blue ocean methodology to meet the key deliverables of the cultural programme and achieve business goals Anders Fahlgren, HR Personalchef, Hemkop Jakob Lyngsø Andersen, Vice President & Head of Global Human Resources, FLSmidth 11.50 Developing leadership and driving change with immediate return on investment. 16.40 Utilising Talent Management to Improve Your Cardo is a world leading supplier of industrial door and logistic Organisational Standing and Performance systems, wastewater treatment, process equipment for pulp and paper Electrolux is a global leader in household appliances and industry and residential garage doors. Prof. Michael Beer’s appliances for personal use, selling more that 40 million concept on high commitment and high performance is the foundation products to customers in more than 150 markets every year. for building alignment as well as a capacity for learning and change Talent management is an important part of the organisation’s across the organization. HR Strategy • Executing business strategy while developing leaders • Identifying the top performers across in the organisation and • Increasing alignment and creating high commitment & high developing a culture of people development performance through a common management toolbox • Using your talent management programme to grow the • Learning continuously and evolving the approach to support step business internally and ensure talent thrives changes in results and capabilities • Managing and evaluating your talent management Per-Olof Nyquist, Cardo and Magnus Finnström, TruePoint programmes to benchmark results Ann Gårdmark Director of Talent Management AB Electrolux 12.30 Networking lunch and scheduled one to one meetings 17.20 Chairman’s Remarks and Close of Day One “A wide variety of important issues and topics were covered with a great range of speakers from the industry” Wayfarer Transit SystemTEL: +44 (0)20 7368 9300 | |FAX: +44 (0)20 7368 9301 | |EMAIL: TEL: +44 (0)20 7368 9300 FAX: +44 (0)20 7368 9301 EMAIL:
  4. 4. Conference Day Two 31st March 2011 09.00 Chairpersons welcome and opening address 14.40 Working with an HR Strategy to Ensure Employee Retention and Effective Performance 09.10 Recognising the Cultural Shift and Embracing Social Jenny is based in London and has been Senior Vice President Media into your HR Strategy at EF from January 2007. EF is the world’s largest private Nokia are a one of the world’s most respected telecoms companies education company with 29,000 employees, offices in over and recognised as having an innovative HR model. Nokia have now 50 countries and a total of over 400 schools and offices adopted an innovative approach to social media to better engage and across the globe develop employees • Retaining key individuals for long term success • Using Social media to retain your talent and interact with your • Measuring the ROI in recruiting top talents and the workforce importance of retention • Creating an internal knowledge database and communication • Performance management initiatives to engage platform through your own internal social media system employees and raise performance • Adopting social media as intelligent enterprise • Achieving exceptional business results from • Attracting top talent via social media and reaching out to a new performance management initiatives audience Jenny Evelius, Senior Vice President HR, EF Education First Matthew Hanwell, HR Director Community & Social Media, Nokia 15.20 Networking breaks with scheduled one to one meetings 09.50 Spotlight Session 16.00 Implementing Change Across the Board to Improve Sponsoring or exhibiting at Nordic HR represents an industry HR Functions in All Areas leading opportunity to reach key decision makers within world IBM, operating in over 170 countries worldwide are one of the leading organisations. This is the perfect platform for you to worlds best known innovative solution providers for business position yourself in front of your peers, portray your available needs and have recently developed a new HR strategy services and become recognised as a thought leader • The benefits of creating a dynamic workforce to meet business challenges Contact or 02073689300 for details • How to work beyond basic principles to achieve results 10.30 Networking breaks with scheduled one to one meetings • Creating leadership programmes to grow talent internally • Working with leadership development programmes 11.10 Growing People and Business Together to get the best results In 2010 IKEA have had 699 million visitors to stores worldwide. As Carina Strand, HR Director, IBM one of the worlds most famous brands IKEA have always been able to attract a large number of employees and a key challenge has been to 16.40 Round Table Discussion Sessions grow its people with the business The Nordic HR Summit will this year be running round table • Analysing the requirement for HR people to be more in tune with discussion sessions giving you the opportunity to exchange thoughts, business needs experiences and challenges with your peers. These sessions are • Exploring the need for business people to demonstrate more HR specially designed with key topics linked to this years summit competencies and will enable you to discuss the ideas presented at the event • Creating a people strategy that works and is in line with a business strategy 1) Aligning HR Strategy with 2) Talent Management: Business Strategy: Attracting and Retaining • Evaluating the necessary engagement from business people to This table will focus its discussions The focus of table 2 will be to ensure a coherent HR model on challenges and opportunities discuss talent management Lene Groth, HR Director, IKEA faced when linking HR strategy and initiatives: what has worked, what business strategy hasn’t and what this will look like 11.50 Using Talent Development Programs as a Vehicle for the in the future Corporate Strategy • Outlining the process for identifying corporate talents 3) Employee Branding 4) Performance Management • How to achieve development and deployment Initiatives: and Leadership Development • Exploring the components in the corporate development programs The focus of table 3 will be to share Table 4 will address the implementation Erik Roth, Organisational & Development Vice President, Posten stories of employee branding and running of performance and initiatives and the opportunities and leadership programmes and how these Norge ASA challenges these bring processes can be linked together 12.30 Networking lunch and scheduled one to one meetings Facilitators to be confirmed, check for details 14.00 Employer Branding Initiatives to Reach Out and Attract the Top Talents and Retain the High Performers Having previously won awards for his work in HR Bjorn has a wealth 17.40 Chairpersons summary and close of conference of experience in his capacity as a regional HR Director and in large multi-national companies. • Installing an employer branding initiative to build awareness of your company “A great event... An sudience which is • Attracting the right competencies for your business through so targeted is very rare, and the event employer branding • Using employer branding as a mechanism in retaining key talents was beyond expectations!” • Evaluating your employer branding initiative to view the return on Wipro Technology investment Bjorn Sandstrom, HR Director, Samsung Electronics NordicTEL: +44 (0)20 7368 9300 | |FAX: +44 (0)20 7368 9301 | |EMAIL: TEL: +44 (0)20 7368 9300 FAX: +44 (0)20 7368 9301 EMAIL:
  5. 5. Nordic HR Summit 2011 Highlights from this years Summit include: Discuss how to best employ Social Media within HR as a new avenue to engage with employees and ultimately retain talent within your business, innovative case study from Matt Hanwell, HR Director community and social media, Nokia Explore how best to link your HR strategy to business goals, to ensure collaborative people performance, examples from Finn Vestergaard, HR director, ISS Denmark Adapt your HR leading style incorporate the very latest “Beyond Budgeting” techniques, Bjare Bogsnes, Vice President Performance Management , returns to give us part two of this emerging area Improve your employee branding results to build a strong internal culture within your business, brand new case study from Anders Fahlgren, HR Personalchef, Hemkop States. PDI Ninth House partners with the world’s recruiting, performance, development, learning, and leading organizations, enabling them to address compensation. Approximately 5,100 customers use Mercer critical leadership challenges with innovative Towers Watson Taleo for talent acquisition, performance, learning, Mercer is a leading global provider of consulting, solutions. Our aim is simple—the well-placed Towers Watson is a leading global professional and compensation management, including 48 outsourcing and investment services. Mercer works confidence that clients’ current and future leaders services company that helps organizations improve of the Fortune 100. Further, Taleo’s Talent Grid with clients to solve their most complex benefit are distinctively stronger than their competition, performance through effective people, risk and cloud community harnesses the expertise of Taleo and human capital issues, designing and helping resulting in sustained, superior performance. financial management. With 14,000 associates customers, more than 200 million candidates, and manage health, retirement and other benefits. It is around the world, we offer solutions in the areas 140 partners and industry experts. Taleo’s European a leader in benefit outsourcing. Mercer’s investment of employee benefits, talent management, rewards, eadquarters are in London, with additional offices in services include investment consulting and multi- and risk and capital management. Our focus is on Paris and Amsterdam. For more information contact manager investment management. Mercer’s 20,000 giving you the clarity to make the right decisions and us at employees are based in more than 40 countries. take the right actions. And our approach is grounded In the Nordics, Mercer are represented with local Hay Group in perspective – the kind that comes from our deep offices in Sweden, Norway Denmark and Finland Hay Group is a global management consulting firm experience working on a wide range of issues. But and have around 200 employees. The company is that works with leaders to transform strategy into more important, our perspective begins at eye level a wholly owned subsidiary of Marsh & McLennan reality. We develop talent and organize people to – with a clear understanding of your organization, Companies, Inc. For more information, visit be more efficient and motivated to perform at their the way you work, your goals and your challenges. Talent Q best. Our focus is to help organizations realizing By connecting the big picture and your picture, our TalentQ International was founded by Roger their potential. Hay Group is represented in 49 consultants in the Stockholm office will we help you Holdsworth, who together with Peter Saville created countries with 2,600 employees in 85 offices. Our achieve real-world results. The Stockholm office SHL and the OPQ personality questionnaire. TalentQ clients come from all sectors, and represent diverse service clients across the all Nordic countries. has a robust, straightforward and accessible portfolio business challenges. For over 60 years, we have of assessments which offer unbeatable value for PDI Ninth House been renowned for the quality of our research clients and a great candidate experience to a very PDI Ninth House is a premier global leadership and the intellectual rigor of our work. Our clients competitive price. We are working in focus groups solutions company with distinctive expertise in have experienced breakthrough perspectives on with the top academics in the field to ensure that accelerating leadership effectiveness to maximize their organization and found significantly more we stay at front edge, continue to be creative and organizational results. We have 43 years of efficient ways to achieve the desired results. Since Taleo provide the best results for our customers. experience in helping clients identify, manage, decades Hay Group has a strong presence in the Leading organisations worldwide use Taleo on demand develop, and deploy superior leaders across all Nordic region, with established offices in Sweden, talent management software to attract, develop, levels of their organization. PDI Ninth House serves Finland and Norway as well as business presence in motivate, and retain their workforce using talent thousands of clients on six continents, including 70 Denmark. intelligence for improved business performance. percent of the BusinessWeek Top 100 Global Brands, These award-winning solutions delivered on a 75 percent of the Forbes Global 100, and 80 percent web browser with software as a service (SaaS) of the FORTUNE 100 firms in the United technology span the employee lifecycle through Attendees by Country Attendees by Job Title Norway HR Director Sweden HR Business Partner Croatia HR Manager Denmark Leadership/Talent/ Netherlands Performance Finland Employer/Branding Director Saudi Arabia Sponsorship & Exhibition Opportunities New to this year and on top of exhibition and speaking opportunities Nordic HR Summit brings you the opportunity to have tailored one to one meetings with senior level HR professionals looking to employ solutions to the challenges facing their business. The 6th annual Nordic HR Summit will be the perfect platform for companies like yours to meet and reach out to senior-level HR professionals. Contact HR IQ to discuss how to position your company in front of our participants who are keen to learn more about the latest opportunities to improve their HR practises For more information on how to sponsor this event contact sponsorship on 020 7368 9501 or +44 (0)20 7368 9300 | FAX: +44 (0)20 7368 9301 | EMAIL:
  6. 6. Nordic HR Summit 2011 Main Conference: 30th – 31st March 2011 5 WAYS TO REGISTER Freephone: 0800 652 2363 or Pre-Conference Workshop Day: 29th March 2011 +44 (0)20 7368 9300 Location: München Bryggeriet Event & Konferens, Stockholm, Sweden Fax: +44 (0)20 7368 9301 To speed registration, please provide the priority code located on the mailing label or in the box below. Post: your booking form to My registration code is PDFW IQPC Ltd. Please contact our database manager on +44(0) 207 368 9300 or at quoting the registration code above to inform us of any changes or to remove your details. 129 Wilton Road, Victoria, London SW1V 1JZ Online: End users* including one to one meetings and Gala Dinner** Email: Pricing Grid for End users* including one Register and pay by Standard Price to one meetings and Gala Dinner** 25th February Linked In Conference + Workshop €1698 (SAVE €300) €1998 Join the Nordic HR group on Linked In Conference only €1299 (SAVE €200) €1499 Team Discounts *(Director, VP Head of, manager level) , IQPC recognises the value of learning in teams. Groups of 3 or more booking ** To opt out of the Gala Dinner subtract £100 at the same time from the same company receive a 10% discount. 5 or more receive a 15% discount. 7 receive a 20% discount. Only one discount available Pricing Grid for vendors* and specific Register and pay by Standard Price per person. end users** 25th February Conference + Workshop €2449 (SAVE €200) €2649 Venue & Accommodation VENUE: München Bryggeriet Event & Konferens, Torkel Knutssonsgatan 2 Conference only €1899 (SAVE €200) € 2099 118 25 Stockholm TEL: +46 8 658 20 00 +46 739 80 50 09 ACCOMMODATION: Travel and accommodation are not included in the conference fees and the conference venue, München Bryggeriet, an old *Not including Gala dinner (contact Luke Dash 02073689501 for detail on how to attend the dinner) converted brewery, does not have accommodation facilities. However discounted accommodation is available via the following website ** (Not Director, VP Head of, manager level) , stockholm. The nearest hotels to the conference venue are Hilton Slussen, Hotel *** To qualify for discounts, payments must be received by the early bird registration deadline. Early booking discounts are not valid in Rival, Scandic Malmen Hotel. conjunction with any other offer. Swedish VAT is charged at 25% VAT Registration #: SE 5020 682 2301 Free Online Resources To claim a variety of articles, podcasts and other free resources please visit Delegate Details Digital Conference On CD-ROM Please photocopy for each additional delegate A digital version of the conference proceedings, including all 6 Mr 6 Mrs 6 Miss 6 Ms 6 Dr 6 Other presentations, is available to buy. First Name Family Name 6 I cannot attend the event, please send me the CD Rom priced at Job Title £599 plus VAT Tel No. Email Recent digital conferences available - £599 plus VAT each 6 Yes I would like to receive information about products and services via email 6 Nordic IPR 2010 Organisation 6 Global IP Forum 2008 Nature of business 6 Pharmaceutical Patent Litigation 2010 Address 6 Biopatent Design September 2010 Postcode Country 6 Please send me conference materials indicated above. Telephone Fax 6 I have filled out credit card details below Approving Manager Name of person completing form if different from delegate: For further information Please call: 0207 368 9300 or email: Signature I agree to IQPC’s cancellation, substitution and payment terms Terms and Conditions Special dietary requirements: 6 Vegetarian 6 Non-dairy 6 Other (please specify) Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Please indicate if you have already registered by Phone 6 Fax 6 Email 6 Web 6 PAYMENT TERMS Upon completion and return of the registration form full payment is required no later than Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and government bodies only) will be subject to a €65 (plus VAT) per delegate processing fee. Pay- ment must be received prior to the conference date. We reserve the right to refuse admission to the conference if Payment Method payment has not been received. IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY: You may substitute delegates at Total price for your Organisation: (Add total of all individuals attending): any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which Card Number: VISA 6 MASTERCARD 6 AMERICAN EXPRESS 6 must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occur- 6666666666666666 ring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be Exp. Date: 6 6 6 6 Sec: 6 6 6 6 mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPCConference code 19718.001 postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be Name On Card: Signature: mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement Billing Address (if different from below): of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous City/County/Postcode Cheque enclosed for: € (Made payable to IQPC Ltd.) event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may By Direct Transfer: (Please quote 19718.001 with remittance advice) IQPC Bank details: HSBC Bank, 67 George necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the Street, Richmond, Surrey, TW9 1HG Account No: 59090618 Sort Code: 40 05 15 Account No: 59090618 right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. IBAN Code: GB98 MIDL 4005 1559 0906 18 Swift Code: MIDLGB22 DISCOUNTS: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any other discounts offered by IQPC (including team discounts) require payment at PAYMENT MUST BE RECEIVED PRIOR TO THE CONFERENCE time of registration. Discount offers cannot be combined with any other offer. 6 Please do not pass my information to any third party