Cisco Systems: A company Analysis

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This presentation briefly examines the history and company profile of Cisco Systems, it provides a detailed look at current factors which affect the business’ operations both within its internal and external environment. The presentation also takes a look at Cisco past supply chain management blunder as outlined in Mukund & Subhadra (2003), in which the company lost billions of dollars in overstocked inventory.

Suggestions are made on how CISCO can continue to maintain its market leadership using knowledge management principles.

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Cisco Systems: A company Analysis

  1. 1. Jennifer ForbesJinelle AdamsNwakego IsikaNickkisha FarrellAminath Shayaan
  2. 2.  The Organization – CISCO Systems Key Success Factors PEST Analysis SWOT Analysis Porters Five Forces Recommendations Conclusion
  3. 3. World leader in networking equipment forthe Internet. Cisco aims to empower theInternet generation. Transnational Public Company Headquarters – San Jose, California, USA Number of Empoyees – 65, 545 Offices in the United States, Canada, EuropeanMarkets, Emerging Markets, Asia Pacific, andJapan.(Cisco Annual Report, 2009).
  4. 4.  Strong and strategic industry partners Customer Relationship Management Innovativeness Ability to manufacture and designnew products with new worldprocesses
  5. 5. Competitive RivalryDISPERSED SEGMENTSNICHE PROVIDERSRAPID PACE OF CHANGEBuyer PowerALTERNATIVE PRODUCTSHIGH SWITCHING COSTSTECHNOLOGIES ARE A NECESSITYThreat of SubstitutesFEW COMPETING TECHNOLOGIESMINIMAL ALTERNATIVESHIGH SWITCHING COSTSBarriers to EntryEASE OF INTERNET BASED PROVIDERFEW START-UP ELEMENTSTECHNOLOGICAL KNOW-HOWMERGERS/TAKEOVERSSupplier PowerHIGH INDUSTRY DEPENDENCEUNDIFFERENTIATED INPUTSCISCO LINKS SUPPLIERS
  6. 6. • INFO. TECH INFRASTRUCTURE ATTACKS• UNSUSTAINABLE PRODUCT GROSSMARGINS• CYBER CRIME• UNCERTAINTY OF GLOBAL ECONOMY• THE GLOBAL FINANCIAL CRISIS(FUTURE INVESTMENTS)• POOL OF EXPERT WORKERS IN THEINDIAN MARKET• EXPANSION IN CHINA AS OTHERGLOBAL COMPANIES EXPAND TO THISMARKET
  7. 7.  Problem 1:The Supply Chain Management Inefficiency Cause (According to case) Over reliance on complex technologies Pyramid Structure of Supply Chain (Reliance onmultitude of suppliers and manufacturers) Errors in Forecasting product demand Result Billions of dollars lost on overstocking ofInventory
  8. 8.  Continuous assessment of “mediating variablessuch as supplier performance and industryimpacts”. Solution : Supply chain Integration Solution : Inventory Management & OutsourcingPrinciples Decide on specific levels to include insupply chain integration process Hence flattening of the pyramid structure ofSupply Chain outlined in the case
  9. 9. • Involvement of staff in making decisions (throughstructures and processes) which involve the sharingof authority and responsibility in the workplace• Shareholder Agreement to Supervise Process Problem 2: HRM – Disgruntled Ex-Employees Solution : Industrial Democracy
  10. 10. • Employees will have direct access to customerinformation Problem 3: CRM – Anticipating UserDemands Solution : Integration of HR and CRMSystems Solution : Extension of CRM to ChannelPartners
  11. 11.  Problem 4: Security Attacks Solution : Culture of Research andDevelopment Strategically choose locations of offices Enrichment of Potential Job Recruitment andSelection Process
  12. 12.  Streamlined SCM processes, throughrestructuring Enhanced HR practices Strategic Execution of R&D

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