2. Personal Strengths
Since returning from the United Kingdom I have spent the past 16 months in an account
management role which I believe has played well to my strengths. I am motivated by delivering
solutions and relationship building and during this time I have ensured excellent account retention,
growth of my sales portfolio and also placed in the top 3 of my department on a recent new business
drive.
Prior to sales my roles were predominantly customer service based, including 4 years working in a call
centre. In almost all roles I have been elevated to a senior level within my team and I have proven to
be a reliable employee, having not worked anywhere for less than 2 years.
I am seeking employment with a company that will allow me to develop my passion for sales with
both ongoing training and progression opportunities within the organisation, who will in turn reap the
rewards I know I will deliver.
Employment History
Company
OfficeMax NZ Ltd
Auckland
New Zealand
Dec 2013 - Present
Role and Responsibilities
Telephone Account Manager
Management of portfolio comprising 450 clients.
Identification and development of growth opportunities
in both existing and additional revenue streams within
existing client base.
New business development.
Retention of client base through strategic defence
against competitors advances.
Strategy development for meeting or exceeding portfolio
budget.
Achievements
Increased sales on my portfolio by 17% against target
(96% vs 79% in the year prior to taking over) and
gross profit by 10% (93% vs 83% during same period).
Placed 2nd in field of 50 account managers on a recent
3 month new business drive.
Callmonitor Ltd
London
United Kingdom
Sep 2010 – Aug 2012
Client Services Executive
Inbound sales and support for orbital satellite based
communications equipment for all clients, ranging from
individual users to oil and exploration companies.
Provided technical assistance for equipment, requiring
vast technical knowledge of product and liaising with 3rd
party suppliers and manufacturers.
Stock control and both national & international logistics
for all equipment sales and repairs.
Account administration and debtor management of all
clients.
3. LetterboxChannel /
Reachmedia
Auckland
New Zealand
Mar 2006 – Aug 2010
Business Direct Team Leader
Lead and managed call centre of up to 12 direct reports,
whose tasks included inbound sales to SME clients, sales
support for largest clients and delivery queries.
Recruitment of staff and training to Business Direct
team to meet their performance requirements.
Coordination with Account Executives and Delivery
Team to ensure clients needs were met and tight
deadlines were adhered to.
Escalation point for customer conflict resolution.
Left Reachmedia to fulfil a desire to travel whilst still
eligible for a UK Youth Mobility Visa.
Achievements
Key component in merger of Letterbox Channel &
Deltarg, providing input on process changes & system
improvements, training for all new coordinator and
sales staff on BOSS database & creation of training
materials.
Seconded to Business Direct Manager for 3 months.
Staff retention – only 1 employee left the team during
my period as Team Leader, barring maternity leave and
restructuring.
Letterbox Channel
Auckland
New Zealand
Mar 2006 – Mar 2007
Business Direct Coordinator / Account
Administrator
Provided effective letterbox distribution solutions
nationwide, primarily to SME clients.
Provided sales support for largest 2 clients – The
Warehouse Ltd & Foodstuffs, including logistics
management.
Built distribution plans for client’s schedules of
catalogues, appeal envelopes, product samples&
suburban newspapers based on geographical locations
and/or demographic profiling.
Managed the investigation of any delivery disputes from
both clients and the general public.
High standard of administration.
Achievements
Promoted within 1 year to Team Leader, managing 12
direct reports.
Progym / Leisure World
Auckland
New Zealand
Jun 2004 – Feb 2006
Service Tecnician / Storeman
Fitness equipment repair & maintenance.
Gym installations.
Parts inventory control & dispatch.
Star Service Stations
Auckland
New Zealand
Jun 1999 – Jun 2004
2nd
In Charge of Site
Daily management of up to 5 direct reports.
Customer service, staff training, internal auditing.
4. Educational Qualifications
Fortune Group
May 2007
Leadership & Facilitation
Meeting facilitation
Key competencies of managing teams
Auckland University of
Technology
Mar 2002 – Jun 2002
Diploma In Business
Business Communication
Computer Aided Design for Beginners
Unitec
Mar 2005 – Jun 2005
Electrical Service Technician A
Electrical safety
Various electrical skills
Other Education
St Peters College
Auckland
Jan 1994– Dec 2001
6th Form Certificate
School Certificate
Other Skills / Qualifications
Full New Zealand driving licence
New Zealand Red Cross Comprehensive First Aid – Completed 27 February 2014
Full knowledge of the Sale of Liquor Act NZ 1989
Referees
Available upon request
