1. According to the Hofstede's framework, ________ indicates the degree to which
people in a country prefer structured to unstructured situations.
1. Erin works at a software company, in charge of the help desk. After being yelled
at by a customer about the state of her company's software, she becomes angry, and has
to take a short break to calm down. What makes her anger an emotion, rather than a
It is a simple, unambiguous feeling.
Her response is prolonged.
It has a contextual stimulus.
Her response is not accompanied by facial expressions.
It is cognitive in nature.
1. Which of the following cultural dimensions identified by GLOBE does not have
an equivalent in Hofstede?
1. Decision makers construct simplified models that extract the essential features
from problems without capturing all their complexity. That is, they operate within the
confines of ________.
optimal decision making
intuitive decision making
1. ________, the most widely used intelligence test in hiring decisions, takes only 12
minutes to complete.
Kaufman Adolescent and Adult Intelligence Test (KAIT)
Kaufman Brief Intelligence Test (KBIT)
Myers-Briggs Type Indicator assessment
Multidimensional Aptitude Battery (MAB-II)
Wonderlic Cognitive Ability Test
1. McClelland's theory of needs concentrates on which three needs?
achievement, growth, and security
achievement, power, and affiliation
self-actualization, stability, and affiliation
affiliation, control, and security
control, status, and affiliation
1. Which of the following is an example of a shortcut used in judging others?
1. Of the following attitudes, the best predictor of turnover is ________.
1. Differences in characteristics like education, ethnicity, regional background, and
gender form part of ________.
1. You are seeking to fill the position of corporate accountant, and have
administered Holland's Vocational Preference Inventory questionnaire to all candidates.
The best candidates for the position would have which of the following personality
1. You are trying to improve this situation with the help of Herzberg's two-factor
theory. You decide that your first job should be to improve the hygiene factors. Which of
the following would you consider a hygiene factor?
training related to new skills
1. Which of the following statements is not true regarding values?
They are partly determined by our genetically transmitted traits.
They tend to be relatively stable and enduring.
They have both content and intensity attributes.
They carry an individual's ideas as to what is right, good, or desirable.
There is no substantial variability in values across cultures.
1. An individual's involvement with, satisfaction with, and enthusiasm for the work
he/she performs is known as ________.
1. Which is not a personality assessment recommended for you to use for your
completion of your Personal Strengths and Career Development paper you are to write in
Work Performance Indicator
The Wonderlic Cognitive Ability test
1. Keara thinks a lot about the people she works with. She is very much concerned
about helping those who had helped her in the past. Which of the following statements
best describes Keara's personality?
She has a high level of other-orientation.
She has a high level of narcissism.
She has a high level of self-monitoring.
She has a high level of risk-taking.
She has a high level of Machiavellianism.
1. We don't evaluate a person in isolation. Our reaction to a person is influenced by
other persons we have recently encountered. This is known as the ________.
the halo effect
1. ________ is the ability to identify a logical sequence in a problem and then solve
1. Usually when we talk about discrimination, though, we mean allowing our
behavior to be influenced by stereotypes about ________.
groups of people
collection of organizations
1. In week 2's Class Discussion, the professor introduced 8 keys to becoming among
the most valued at work. Which is not one of the 8 keys discussed?
Sense of humor
1. The ________ bias is typically associated with negotiation.
1. Julie smiles and is polite to a customer at her checkout, even though she really
deeply dislikes this customer. What is the term used to explain the disparity between the
emotion Julie displays and the emotions she is actually experiencing?
1. Which of the following statements is true about people with positive core self-
They set ambitious goals.
They lack persistence.
They tend to question their capabilities.
They view themselves as powerless over their environment.
They are less popular co-workers than those with negative core self-evaluation.
1. The three-component model of creativity proposes that individual creativity
essentially requires expertise, creative thinking skills, and ________.
external locus of control
intrinsic task motivation
1. The most common means of measuring personality is through ________.
1. What measure in the WPI may suggest you are more intuitive?
Task specific information
Your grand type
1. With reference to John Holland's personality-job fit theory, people belonging to
the "enterprising" type prefer ________.
activities that involve helping and others
activities that involve thinking, organizing, and understanding
physical that require skill, strength, and coordination
ambiguous and imaginative activities that allow creative expression
activities in which there are opportunities to influence others and attain power
1. What additional stigma did Professor Gilbert find that impedes one's career
advancement at work?
1. In ________ cultures, similarity to supervisors is more important for predicting
1. The expectancy theory proposes that ________.
employees can view work as being as natural as rest or play, and therefore the
average person can learn to accept, and even seek, responsibility
achievement, power, and affiliation are three important needs that help explain
the strength of a tendency to act in a certain way depends on the strength of our
expectation of a given outcome and its attractiveness
extrinsic rewards will reduce intrinsic interest in a task
within every human being, there exists a hierarchy of five needs and as each of these
needs becomes substantially satisfied, the next one becomes dominant
1. Which of the following is not one of the five factors included in the Big Five
1. Which of the following is true about the scores you received on the Work
Preference Indicator, The Big Five and the Strengths Finder assessments:
They predict one's behavior with high accuracy
They are behaviors that are observed
They are accurate forecasters of actual behavior a respondent will demonstrate at
They are biased by others' perceptions
None of the above
1. What term is used for those emotions that an organization requires workers to
show and considers appropriate in a given job?
1. ________ refers to an individual's belief that he or she is capable of performing a
1. Early studies of organizational citizenship behavior (OCB) assumed that it was
closely linked with satisfaction. More recent evidence suggests that satisfaction
influences OCB, but through perceptions of ________.
1. Compared to people who have a negative core self-evaluation, people who have a
positive core self-evaluation ________.
are less satisfied with their jobs
see their work as less challenging
see their work as less fulfilling
are less likely to gravitate toward challenging jobs
are less likely to give up when confronting difficulties
1. Ismael spent the morning in the field making sales calls. He called on four
prospective clients and they all declined to purchase his company's product. Ismael
returned to the office stressed and exhausted. He has an hour and a half for lunch before
he has to make a large sales presentation to a current client, which Ismael hopes will
expand his account. Which of the following is most likely to be the best way for Ismael to
spend his lunch hour?
He should prepare his sales pitch data and graphics on the computer.
He should practice his sales pitch orally with a co-worker.
He should go through the past sales orders placed by this client in order to better
understand her requirements.
He should rest and relax before the presentation.
He should ask his boss to help him prepare the presentation.
1. Emotions are ________.
independent of the personality of individuals
strongly affected by weather
less intense as compared to moods
less likely to be caused by a specific event than moods
critical to rational thinking
1. Francine heads an ad agency and works with copywriters, artists, and designers to
come up with effective branding solutions for new products. Why is it particularly
important for Francine to keep her team happy?
People are more conscientious when they are in a good mood.
People tend to weigh all possible options rather than the most likely ones when they
are in a good mood.
People are less likely to use rules of thumb when they are in a good mood.
People tend to search for perfect solutions when they are in a good mood.
People are more creative when they are in a good mood.
1. Which of the following issues was consistently the most significant concern of
HR managers in a survey by the Society for Human Resources Management?
providing work-life benefits for dual-career couples
developing multilingual training materials
the aging of the workforce
increasing training costs
1. Which of the following statements is true regarding a contrast effect?
Our tendency to attribute our success to internal factors and blame our failure on
external factors is called the contrast effect.
The contrast effect states that we tend to judge someone on the basis of our
perception of the group to which he or she belongs.
A person appears more appealing than normal when compared with a person of less
appeal due to the contrast effect.
If we think that women won't relocate for a promotion, we are using a shortcut to
judge all women and it is called the contrast effect.
The contrast effect indicates a tendency to fixate on initial information and fail to
adequately adjust for subsequent information.
1. The corporate office has determined that the company vision needs to be
amended. What should corporate leaders do to increase the likelihood that employees will
accept this change?
arouse emotions and link them to an appealing vision
demonstrate how the vision will better company profits
evoke empathy for the CEO
negotiate with them and express anger
motivate employees by putting them in a good mood
1. Which of the following is not one of Hofstede's five dimensions of national
flexibility versus rigidity
individualism versus collectivism
long-term versus short-term orientation
1. Which of the following is one of the four ways of increasing self-efficacy that
involves gaining relevant experience with the task or job?
1. Which of the following statements is true regarding utilitarianism?
It protects the interests of the underrepresented and less powerful.
It reduces productivity and efficiency.
It promotes decision making that is consistent with fundamental liberties and
privileges, as set forth in documents such as the Bill of Rights.
The utilitarianism view dominates business decision making.
It imposes and enforces rules fairly and impartially.
1. Julia works as a receptionist in a real estate company. One morning her boss
comes in the door and yells at her, telling her that the front office is a mess and that she
needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three
magazines and violently slams them into the trash can. Which of the following best
describes Julia's anger?
a mental process
1. The degree to which a person identifies with his or her job, actively participates in
it, and considers his or her performance as being important to self-worth is ________.
1. Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to
take a considerable amount of time off work to care for their children, and he was late in
completing his portion of a large project. Guillermo never feared that his job was in
jeopardy because of his absences or his delay in completion of work. (Note: This term is
closely associated with a dimension in the OPA used in this class to assess organizational
Name the major job attitude relative to the above stated example.
perceived organizational support
1. Whenever Jane is successful she takes full credit for her success, but whenever
she is unsuccessful she attributes her failure to bad luck or blames one of her fellow
employees. She is guilty of the ________.
fundamental attribution error
1. What is the major problem with the Myers-Briggs Type Indicator as a measure of
It is very difficult to administer.
It forces a person to be categorized as either one type or another.
It does not include enough dimensions to differentiate all the variety of human
It tends to overemphasize intuitive personality traits over analytical personality
It does not clearly classify a person into any single type.
1. The Alligator River story demonstrated how people put values on facts very
differently and this is attributed to perceptions. Who was the most violent person in the
None of the above
1. The equity theory ________.
discusses three important needs: achievement, power, and affiliation
suggests that employees inherently dislike work and must therefore be directed or
even coerced into performing it
proposes that extrinsic rewards will reduce intrinsic interest in a task
discusses four referent comparisons self-inside, self-outside, other-inside, other-
suggests that the factors that lead to job satisfaction are separate and distinct from
those that lead to job dissatisfaction
1. Which of the following is an example of an affective attitude?
believing that you did a good job
the observation that most dogs have four legs
the opinion that it is never acceptable to steal
anger at being unfairly accused of a wrongdoing
the avoidance of a restaurant where one once received bad service
1. Sam and Clarke are two employees in an organization who recently started
working together. Sam is an older, long-tenured woman raised in rural Kansas, who
achieved her current level in the organization by starting as a high school graduate and
working her way up the hierarchy. Clarke is a young, recently hired male college
graduate with a business degree, raised in a Spanish-speaking neighborhood in Miami.
However, both are deeply committed to their families, share a common way of thinking
about important work problems, like to work collaboratively, and are interested in
international assignments in the future. Which of the following describes the diversity
between these two?
1. Once an individual reaches a level of comfortable living, the relationship between
pay and job satisfaction ________.
weakens, but only slightly
1. Goals seem to have a more substantial effect on performance when the ________.
goals are generalized (like "Do your best") rather than specific
tasks are complex rather than simple
tasks are novel rather than well learned
goals are easy rather than difficult
tasks are independent rather than interdependent
1. Some researchers doubt the existence of emotional intelligence (EI). Which of the
following is an argument they use against it?
EI assumes that decisions made emotively are superior to those made
EI is not related to personality or intelligence.
The tests used to measure EI are too simplistic in what they define as right and
The concept of EI is so broad and variegated as to render it effectively meaningless.
People with high EI appear to be high performers in the eyes of others rather than in
1. With reference to decision making, satisficing involves ________.
identifying all possible alternative decisions
seeking solutions that are satisfactory and sufficient
evaluating all possible alternatives objectively
selecting the best option with the highest utility
using an unconscious decision-making process created from distilled experience
1. With reference to the expectancy theory, which of the following examples
indicates a weak rewards-personal goals relationship?
The employee lacks the skill required for the desired performance level.
The organization's appraisal system assesses nonperformance factors such as
creativity and initiative.
The organizational rewards are based on seniority.
The employee expects a poor appraisal as he believes that his manager does not like
The employee wants to be relocated to the Paris office but instead is transferred to
1. ________ is as important for managers as for front-line employees and among all
big five traits, this trait is most consistently related to job performance.
Openness to experience
1. What is the correct procedure to begin your team term paper
Appoint a team point of contact to be responsible for the team's term paper then have
the POC find an organization to analyze based on the professor's list of organizations
Develop research questions that are to be used by your team and then find a suitable
organization to be analyzed based on organizations your professor will list for you.
Survey your team to find an organization you can analyze and once you have
approval from the organization, appoint a point of contact and have the POC send an
email to the professor to create the online account.
Complete the assessment questionnaire to start the research project in the course
designated drop box.
None of the above.