The global retail theft barometer 2008

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  • The global retail theft barometer 2008

    1. 1. November 2007
    2. 2. Worldwide Shrink Survey <ul><li>The Global Retail Theft Barometer 2008 is the most extensive survey of shrink ever undertaken </li></ul><ul><li>It is the unique worldwide survey </li></ul><ul><li>The objective is to give retailers comparative information about the shrink situation at a global level </li></ul><ul><li>The survey was carried out by the Centre for Retail Research , led by Professor Joshua Bamfield </li></ul>
    3. 3. <ul><li>A survey that responds adequately to the global nature of the retail business today </li></ul><ul><li>An opportunity to benchmark across different regions, countries and sectors </li></ul><ul><li>A chance to identify and understand trends in specific regions of the world </li></ul>Why Global? Worldwide Shrink Survey
    4. 4. Worldwide Shrink Survey <ul><li>3.900 questionnaires were sent out to the Loss Prevention or Security Vice President or Chief Security Officer of retail corporations in 36 countries around the world including for the first time South Africa, Argentina, Brazil, Mexico and Malaysia </li></ul><ul><li>920 retail companies running 115.612 retail outlets with combined sales of 554.334 M€ responded the questionnaire </li></ul><ul><li>Satisfactory response rate of 23,6% </li></ul>36 countries surveyed
    5. 5. Worldwide Shrink Survey Global Costs of Crime including Costs of Loss Prevention (in million €) Total global shrinkage + loss prevention 76.749 M€ (73.616 M€ in 2007)
    6. 6. Shrinkage Rates <ul><li>20 of the 36 countries increased shrinkage </li></ul><ul><li>14 countries reduced shrinkage </li></ul><ul><li>In 2 countries the average shrinkage rate did not change </li></ul><ul><li>Globally, this year shrinkage fell of -1,5% on average </li></ul><ul><li>Countries with the highest shrinkage rates : India, Mexico and Thailand </li></ul><ul><li>Japan, Austria and Switzerland had the lowest rates </li></ul>
    7. 7. Average Shrinkage Rates
    8. 8. Sources of Global Retail Shrinkage ‘08
    9. 9. Apprehended Thieves The amount recovered by apprehending thieves was 2.042 M€ Number of Thieves Apprehended by Retailers 2008 CUSTOMER THIEVES EMPLOYEE THIEVES Number of Thieves Average amount stolen per incident Number of Thieves Average amount stolen per incident Combined Totals North America 1.447.046 509 € 689.546 947 € 2.136.592 Percentages 67,7% 32,3% 100% Latin America 145.154 49 € 15.655 280 € 160.809 Percentages 90,3% 9,7% 100% Africa 10.937 24 € 1.183 458 € 12.120 Percentages 90,2% 9,8% 100% Asia-Pacific 120.681 46 € 18.693 269 € 139.374 Percentages 86,6% 13,4% 100% Europe 2.758.700 74 € 89.381 2142 € 2.848.081 Percentages 96,9% 3,1% 100% Global totals 4.482.518 223 € 814.458 1.254 € 5.296.976 Global Percentages 84,6% 15,4% 100%
    10. 10. Most-Stolen Merchandise by Vertical Market
    11. 11. Consumers <ul><li>The global cost of retail crime (stock loss from crime plus the costs of loss prevention) represented an annual ‘tax’ on honest consumers globally of: </li></ul><ul><li>157 € per household </li></ul><ul><li>or </li></ul><ul><li>48,50 € per person </li></ul>THE WORLDWIDE SHRINKAGE SURVEY
    12. 12. Organized Retail Crime <ul><li>Customer theft, including shoplifting and organized retail crime (ORC) caused the greatest shrinkage loss in most countries, a total of 29.283 M€ (41,2% of total shrinkage) </li></ul><ul><li>The increase in the significance of customer theft in North America is thought to be caused by organized retail crime , a growing problem which may spread globally </li></ul><ul><li>Very popular products like the early Harry Potter books, Nintendo games, recent DVD films etc. reach a loss of up to 8% </li></ul><ul><li>Nearly one third (30,3%) of the most-stolen merchandise was not protected </li></ul><ul><li>EAS hard tags were used on 16,9% of items, soft tags on 12% and 9,4% of the lines were protected by EAS source tagging </li></ul>The Shadow Threat
    13. 13. <ul><li>Results for Europe </li></ul>
    14. 14. Europe <ul><li>502 European retailers responded, running 36.199 stores, representing a combined total of 283.098 M€ in retail sales </li></ul><ul><li>In the12-month-period leading to June 2008, the average shrink rate rose by 0,8% from 1,26% to 1,27%) </li></ul><ul><li>Shrinkage cost retailers 27.438 M€ , an increase of 279 M€ compared to last year </li></ul>
    15. 15. Europe <ul><li>In the survey Europe is split into </li></ul><ul><ul><li>- Western Europe (Austria, Belgium, Luxemburg, Denmark, Finland, France, Germany, Greece, Ireland, Italy, The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom) </li></ul></ul><ul><ul><li>- Central Europe (Czech Republic, Hungary, Poland, Slovakia, Baltic States) </li></ul></ul>
    16. 16. Europe <ul><li>Retail theft (as % of sales) in Europe was 1,27% (vs. 1,34% global) </li></ul><ul><li>In Western Europe the average was 1,26% </li></ul><ul><li>The average rate in Central Europe was 1,36% </li></ul>THE WORLDWIDE SHRINKAGE SURVEY
    17. 17. European Retail Shrinkage 2008 -1.5% 1.36% 1.34% 71.184   Global 0.8% 1.26% 1.27% 27.438 Western and Central Europe 0.0% 1.36% 1.36% 2.050 Central Europe -4.9% 1.42% 1.35% 182 Baltic States (Latvia, Estonia, Lithuania) 1.5% 1.30% 1.32% 122 Slovakia 1.5% 1.34% 1.36% 1.103 Poland 1.5% 1.36% 1.38% 317 Hungary -2.1% 1.41% 1.38% 326 Czech Republic 0.8% 1.25% 1.26% 25.388 Western Europe -3.0% 1.34% 1.30% 5.049 United Kingdom 5.2% 0.96% 1.01% 573 Switzerland 2.3% 1.32% 1.35% 560 Sweden 2.3% 1.28% 1.31% 2.510 Spain -3.8% 1.31% 1.26% 320 Portugal 1.6% 1.26% 1.28% 406 Norway -3.2% 1.24% 1.20% 1.059 The Netherlands 4.1% 1.23% 1.28% 2.977 Italy 2.2% 1.33% 1.36% 415 Ireland -3.0% 1.36% 1.32% 471 Greece 2.7% 1.10% 1.13% 4.674 Germany 2.2% 1.34% 1.37% 4.414 France -1.5% 1.32% 1.30% 381 Finland 0.0% 1.20% 1.20% 341 Denmark 2.2% 1.33% 1.36% 770 Belgium/Luxembourg 7.4% 0.94% 1.01% 430 Austria Percentage change 2007-08 Shrinkage 2007 (as % of sales) Shrinkage 2008 (as % of sales) Total Shrinkage 2008 (Million €) EUROPE
    18. 18. European Retail Shrinkage 2000-08 Shrinkage Rate (% of sales)
    19. 19. Sources of Retail Shrinkage - Europe
    20. 20. Sources of Theft – Europe <ul><li>Customer thieves and organized gangs were the largest single cause of retail shrinkage in Europe. Customer thieves thought to be responsible for 46,8% (12.834 M€) </li></ul><ul><li>The next largest was dishonest employees , estimated to cause 30,7% of retail losses (8.425 M€) </li></ul><ul><li>The rise in the share of shrinkage caused by employee theft was 2,1% compared to 2007 </li></ul><ul><li>The average value stolen or admitted by employee thieves in Europe ( 2.142 € ) was almost triple the average stolen by customer thieves (73,50 €), emphasising the need for preventing employee theft as well </li></ul>
    21. 21. Loss Prevention Costs – Europe <ul><li>European LP spending as a percentage of sales is 0,34% (6.899 M€) </li></ul><ul><li>Global LP spending as a percentage of sales is 0,33% (17.351 M€) </li></ul>
    22. 22. Protection Methods – Europe <ul><li>The 50 most vulnerable product lines in Europe are protected by : </li></ul><ul><ul><ul><ul><li>Electronic Article Surveillance: 36% (of which 7,9% are source tagged) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Locked cabinets and shelves: 9,9% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Keepers/safers and locked boxes: 7,2% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Chains, cables and loop alarms: 6,1% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Dummy cartons or ticket systems: 4,5% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Other protection device: 1,8% </li></ul></ul></ul></ul><ul><li>More than one third (34,5%) of lines were not protected (global average = 30,3%) </li></ul><ul><ul><ul><li>68,7% of European retailers have store audit programs in place, to ensure that agreed corporate policy for loss prevention and security is carried out in stores </li></ul></ul></ul>
    23. 23. Shrink by Vertical Markets – Europe 0.8% 1.26% 1.27% Totals -3.0% 0.67% 0.65% footwear/ shoes/ sports goods & sporting goods 2.6% 0.76% 0.74% discount/ variety retail/ warehouse clubs 1.3% 0.75% 0.76% toys and games/ hobby and craft -2.4% 0.83% 0.81% furniture/ textiles/ floor & window coverings/ 6.3% 0.80% 0.85% liquor, wine beer/off-licence 3.6% 0.82% 0.85% electrical goods/ computer centre/ electronics store -4.1% 0.96% 0.92% jewellery/ watches 1.9% 1.08% 1.10% office products -5.0% 1.21% 1.15% supermarket/ hypermarkets/ large grocery 1.5% 1.36% 1.38% video/ music/ games software 2.1% 1.43% 1.46% department store or large general store -0.6% 1.53% 1.52% cosmetics/ perfume/ health & beauty/pharmacy 1.2% 1.64% 1.66% convenience stores/ natural & speciality foods -1.8% 1.69% 1.66% books/newspapers/stationery -0.6% 1.69% 1.70% apparel/clothing and fashion/ accessories 2.3% 1.71% 1.75% vehicle parts/hardware/DIY/building materials retail Change 2007 2008 EUROPE
    24. 24. Local Information Contact

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