Methodology • Conducted by Centre for Retail Research • Mail survey to retailers in 42 countries • Highest number of countries ever surveyed • Russian retailers added for first time • 1.103 retailers responded • Aggregate sales of €712,7 billion • Europe/Russia: 571 retailers; €335,735 Million in retail sales • Timeframe of findings: July 2009-June 20105
European Shrinkage By Country • Russia, Turkey well above global averages • Austria and Switzerland the lowest among measured European nations6
Employee theft Do not scan some items Enter wrong quantities Enter codes of other cheaper items Do not register sales transactions at all Take back items that have not been sold Give too big discounts Enter lower prices Sell their own items …
Employee theft -Modern Retail EPR can: Support Perpetual inventory method Support very rigid user rights policies Log every change in the setup data Give full transparency into cashier behaviour Be integrated with video surveillance systems Support ‘Flash’ physical inventory counting Eliminate manual data entering
Supplier theft Deliver not ordered items Deliver too much Deliver too little Prices are bigger than agreed Invoices do not match delivery Invoices do not match contract “Best before” dates do not match contract …
Supplier theft -Modern Retail EPR can: Keep track of all the contract details: Items, quantities Delivery dates Prices, discounts Payment terms Automate goods receiving Register receiving documents as separate transactions Compare invoices with the contracts details ‘on the fly’ Compare invoices with the receiving documents Support regular reports about wrong supplier behaviour
What is a specialised ERP? An ERP created exclusively for the given sector or business vertical Very expensive A lot of functionality A modern general ERP + specialised modules to run a specific business Usually good Value to Price Ration Expands standard functionality: 85% → 98%
Specialised ERP on Navision 80% of retail companies using Navision also use LS Retail. LS Retail is the most flexible solution on the market that can be very fast adapted to the changing company needs. According to customer surveys, using LS Retail as the platform for their solutions, we can help retailers achieve 30% more ROI than with alternative platforms. End-to-End Retail Solutionbased on Microsoft Dynamics
LS Retail Coverage 1.900 customers 35.000 stores 77.000 POS 130 Countries 33 Languages
Summing up – What Before - is a modern ERP going to bring value? Now - WHICH TOOL TO CHOOSE? Every one of our customers claim that with a specialised Retail ERP they gained a better control over their employees and suppliers.
Summing up – What in Detail You will see if what cashiers sell is consistent with what is in stock or with what they enter into the system. You will control what data cashiers can or must enter. You will see if goods deliveries are consistent with supply contracts and invoices. And people will know that they can be easily checked at any time!
Summing up – Why and How There aren’t many IT companies in Europe with 190+ employees, 90% of whom are dedicated for Retail. We deeply specialise and our customers love it!
The right knowledge: Factsabout the company In Retail IT since 1993 In Navision and LS Retail since 1999: MICROSOFT – Gold Certified Partner (5 competencies) LS Retail – Gold Certified Partner 120+ NAV customers Implementations in LT, LV, EE, UK, RU, UA, CZ, PL, RO, SE
Customer testimonials„New Vision are experts in the complex Retail IT systems.They can evaluate the problem’s impact on the businessprocesses, assign the correct task priority or just simply doconsulting via the phone. That’s the big advantage incomparison with the general helpdesk or call centercompanies.Andrius Šemeškevičius„RIMI Baltic" IT director
Call to Action Let’s talk Free diagnostics and customer-tailored presentations Visit www.new-vision.com Visit www.lsretail.com
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