NetWrix Customer Case Study                                             Real-time Account Lockout Management Maximizes Use...
NetWrix Customer CaseCase                            NetWrix Customer Study                            StudySolution: Real...
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Real-time Account Lockout Management Maximizes User Productivity


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Real-time Account Lockout Management Maximizes User Productivity

  1. 1. NetWrix Customer Case Study Real-time Account Lockout Management Maximizes User ProductivityCustomer: “NetWrix Account Lockout Examiner is a simple solution toRXR Realty our specific need, at a reasonable price. We would definitelyWeb Site: recommend it to other IT departments.” Philip Bryan, Director of Information Technology, RXR RealtyNumber of Users: 130Industry: Real Estate RXR Realty prides itself in being New York Tri-State area’sSolution: premier real estate operating company. With a significantIdentity Management presence in the New York Tri-State area, the Company has established a franchise uniquely positioned to provide high-Product:NetWrix Account Lockout Examiner quality real estate and premier services. That being the case, IT efficiency i paramount to the sustainment of RXR Realty’sVendor: carefully constructed brand, and the IT department wasNetWrix Corporation looking for ways to maximize user productivity.Phone: 888-638-9749Web Site: Challenge: Active Directory Account Lockouts HinderedCustomer Profile: User ProductivityRXR Realty is the New York Tri-State RXR Realty had already proven itself as a major player withinarea’s premier real estate operating Greater New York’s competitive real estate industry. With hundreds ofcompany. With a significant presence in customers spanning across New York, New Jersey, Westchester andthe New York Tri-State area, the Company Connecticut, attracting business was never a problem. Maximizinghas established a franchise uniquelypositioned to provide the highest quality productivity in order to meet the needs of their ever-increasingreal estate and premier services. Each customer base, however, was, and RXR Realty’s IT departmentof the Company’s core disciplines is fully continued looking for ways to ensure optimal efficiency that met theintegrated – from acquisitions, design and company’s business standards.development and construction, to leasing,property and asset management and As was the case for most IT departments, Active Directory accountfinance. The Company’s infrastructure, lockouts were a nuisance for both the IT department and the frustrateddepth of management and financial users. Account lockouts were a source of wasted manpower for endstrength ensure a significant competitive users and IT administrators alike, and RXR Realty was looking foradvantage across its markets, defining its a solution that would alert administrators immediately upon accountposition as the leading real estate owner lockout, and provide them with the opportunity and knowledgeand developer in the Tri-State area. necessary to address these problems quickly. Copyright © NetWrix Corporation. All rights reserved.
  2. 2. NetWrix Customer CaseCase NetWrix Customer Study StudySolution: Real-time Account Lockout Proven Result: NetWrix Account LockoutAlerting and Troubleshooting Examiner Minimizes Pains AssociatedAfter struggling with the frustrations and lost with Account Lockoutsproductivity associated with Active Directory NetWrix Account Lockout Examiner providesaccount lockouts for long enough, the IT RXR Realty with the real-time alerting anddepartment decided to look for a solution that troubleshooting capabilities necessary towould decrease the impact of this common resolve all types of account lockouts as quicklyissue. That is when RXR Realty found NetWrix as possible. The solution has optimized userAccount Lockout Examiner, a purpose-built productivity by significantly decreasingsolution that identifies account lockouts in real the amount of time users have to wait idlytime, troubleshoots those lockouts, and provides until a lockout is resolved. It also allows ITquick resolutions that allow users to get back into administrators to spend their time on important ITtheir accounts. The solution notifies all operators projects instead of manually dealing with accountof account lockouts by way of real-time e-mails lockoutsthat include links to a Web-based console forquick access to account details and operations. “NetWrix Account Lockout Examiner is a simpleThe lockout investigation engine then helps solution to our specific need, at a reasonable price.administrators find the potential cause of the issue, We were looking for an affordable solution thatsuch as mapped network drives, disconnect remote would address our needs, and NetWrix Accountdesktop sessions, and so forth. Account Lockout Lockout Examiner met all of our requirements.Examiner then allows users to unlock accounts via I would definitely recommend it to other ITa Web-based console. departments.”“We explored several different options before About NetWrix Corporationdeciding to go with Account Lockout Examiner,” Established in 2006, NetWrix Corporationsaid Bryan. “We also tried to use built-in Windows provides innovative and cost-effectiveutilities, but then we found NetWrix, and nothing solutions that simplify and automateseemed to work as seamlessly as Account Lockout the management of Windows networks.Examiner.” With in-depth knowledge and experience“The NetWrix Account Lockout Examiner managing Windows environments of allinstallation and configuration was easy and sizes, the company delivers solutions towithout issue,” Bryan added. “In addition, meet complicated business requirementsNetWrix technical support is among the best while fulfilling the best expectations of ITwe’ve ever encountered. We had one minor hitch, professionals.and support responded quickly, diagnosed itaccurately, and resolved our issue.” Copyright © NetWrix Corporation. All rights reserved.