Professional Services Company Boosts Security, Facilitates Compliance, Automates User Management
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Professional Services Company Boosts Security, Facilitates Compliance, Automates User Management

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As a professional services company that helps clients expand internationally, this organization maintains a staff of accountants, legal, financial, corporate secretarial, human resources (HR) and ...

As a professional services company that helps clients expand internationally, this organization maintains a staff of accountants, legal, financial, corporate secretarial, human resources (HR) and payroll professionals in over 70 countries.

To meet local and international audit requirements and protect its reputation, the company makes IT security one of its top priorities. To ensure the best approach to security across its global operations, the company undertook an audit and identified opportunities for improvement in its IT systems and processes.

Read more here: https://www.netiq.com/success/stories/professional-services-company.html

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Professional Services Company Boosts Security, Facilitates Compliance, Automates User Management Professional Services Company Boosts Security, Facilitates Compliance, Automates User Management Document Transcript

  • S U C C E S S S T O R Y Professional Services Company Boosts Security, Facilitates Compliance, Automates User Management Executive Summary INDUSTRY DESCRIPTION This professional services company specializes in helping its clients expand and invest seamlessly across international borders by combining global reach with deep local knowledge. BUSINESS SITUATION The company relied on local IT managers to onboard new users and deactivate unused accounts. Manual processes were slow and inefficient, and a lack of standardization hindered security and compliance. THE NETIQ DIFFERENCE NetIQ® Identity Manager centralized user management and automated provisioning, accelerating onboarding from five days to two minutes. The solution is projected to deliver full return on investment (ROI) within 30 months. NETIQ PRODUCTS AND SERVICES NetIQ® Identity Manager NetIQ Sentinel™ As a professional services company that helps clients expand internationally, this organization maintains a staff of accountants, legal, financial, corporate secretarial, human resources (HR) and payroll professionals in over 70 countries. To meet local and international audit requirements and protect its reputation, the company makes IT security one of its top priorities. To ensure the best approach to security across its global operations, the company undertook an audit and identified opportunities for improvement in its IT systems and processes. One finding from the audit was that the company should standardize its existing user management processes. Instead of relying on local managers to create, manage and deactivate user profiles as people joined or left the organization, the company wanted to create a centralized, automated, unified process that would reduce the risk of unauthorized users gaining access to its systems. The Solution The company worked with Happiest Minds, a global IT services provider, to assess a new user management solution and assist with the evaluation and selection of software. The company and Happiest Minds began by reviewing existing user management processes from different perspectives, including compliance: They identified gaps and designed a new unified process. To support these processes, the company needed to find a solution that could integrate with multiple HR systems and provide centralized identity management. Although cloud-based identity management systems were an option, the company decided it wanted an on-premises solution which Happiest Minds would maintain as a managed service. Thus, the team began evaluating solutions from several vendors, including Microsoft and NetIQ. “In terms of meeting our compliance requirements, increasing the ease of administration and integrating well with
  • Worldwide Headquarters 1233 West Loop South, Suite 810 Houston, Texas 77027 USA Worldwide: +1 713.548.1700 U.S. / Canada Toll Free: 888.323.6768 info@netiq.com www.netiq.com http://community.netiq.com For a complete list of our offices in North America, Europe, the Middle East, Africa, Asia-Pacific and Latin America, please visit www.netiq.com/contacts. Follow us: “We quickly realized that NetIQ Identity Manager could dramatically enhance our user provisioning and single sign-on (SSO) capabilities.” Spokesperson, professional services company NetIQ, the NetIQ logo, and Sentinel are trademarks or registered trademarks of NetIQ Corporation in the USA. All other company and product names may be trademarks of their respective companies. © 2014 NetIQ Corporation and its affiliates. All Rights Reserved. CSS90096HMC ST 01/14 Enhancing Security, Delivering Rapid ROI When a user leaves the company, NetIQ Identity Manager automatically revokes access to all systems, which ensures a higher level of security. Meanwhile, NetIQ Sentinel provides intuitive graphical dashboards that simplify audits, replacing manual spreadsheet-based processes that used to occupy a 20-person team for up to three weeks per year. Together, the NetIQ solutions help the professional services company comply with ISO 27001 IT security standards—a major pillar in the company’s reputation. By streamlining user management and compliance reporting processes, the company’s new solution will reduce operational costs and is expected to provide a full return on investment within 30 months. Learn more today by contacting your NetIQ partner or a local NetIQ sales representative, or by visiting www.netiq.com for contact information in your area. To simplify integration, Happiest Minds set up an intermediate database between NetIQ Identity Manager and several HR systems, using Java Database Connectivity (JDBC) to exchange data between them. With the technical solution in place, the team began developing the new business processes that would govern user management and implementing new capabilities such as password synchronization and a self-service password reset portal. Streamlining and Automating Processes NetIQ Identity Manager gives the professional services company a single, central point of control for identity management that standardizes and automates all the processes related to employees, contractors, vendors or other people that can access the corporate network and systems. When a new employee joins, a manager can now set up an account for them on all the appropriate systems within a few minutes—a process that took up to five days before. Approval workflows enable managers to approve or deny access requests with just a few mouse clicks. our existing landscape, the NetIQ solutions were the best fit with our business,”said a company spokesperson.“We quickly realized that NetIQ® Identity Manager could dramatically enhance our user provisioning and single sign-on (SSO) capabilities, while NetIQ Sentinel™ would help us monitor compliance and security across our IT landscape.” Happiest Minds helped implement the NetIQ solutions and connect them with existing systems such as Microsoft Active Directory, which the company uses as its main user directory.