NetIQ Customer Success Story - Lentis


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Lentis is a major mental healthcare organization located in the Netherlands that provides care, community services and support to some 32,000 patients annually. The organization offers treatment for both psychological and psychiatric problems, and employs around 4,500 people.

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NetIQ Customer Success Story - Lentis

  1. 1. SUCCESS STORY Lentis boosts organizational security Lentis with Identity Manager from NetIQExecutive SummaryIndustry DescriptionLentis is a major mental healthcareorganization located in the Netherlandsthat provides care, community servicesand support to some 32,000 patientsannually. The organization offerstreatment for both psychological andpsychiatric problems, and employsaround 4,500 people.Business SituationAs Lentis’ IT environment grew in sizeand complexity, the organizationwanted to guarantee secure Lentis offers mental healthcare, As the company grew, we wanted toidentity management across its community services and support to be able to ensure that we had a secureoperations, and reduce the time approximately 32,000 patients in the identity management system.”taken to provision new users. Netherlands each year. The organizationThe NetIQ Difference employs around 4,500 people and has The SolutionIdentity Manager Advanced established itself as a leader in service,Edition helps Lentis to efficiently treatment effectiveness and efficiency. As part of an infrastructure renewalsupport a growing workforce and Lentis’ operations are constantly project, Lentis decided to upgrade itsenhance organizational security growing, and the organization has existing Identity Manager solution and toby providing highly automated seen an associated increase in the size link the software to its human resourceand comprehensive management and complexity of its IT infrastructure. management (HRM) application, calledof user identity information. The number of workstations in use at Beaufort. It also plans to integrate theNetIQ Products and Services Lentis has grown by approximately NetIQ solution with a service desk tool,Identity Manager Advanced Edition 48 percent: the IT team currently which will provide helpdesk employees manages around 2,700 network with rapid, up-to-date information workstations and 5,400 end-user whenever they receive a request. accounts at 63 company locations. “By linking Identity Manager Advanced Eppe Wolfis, IT Manager at Lentis, said, Edition with our HRM solution, we will “Provisioning new users is a time- be able to automatically create user consuming practice that typically takes and email accounts for new employees,” us two weeks to complete, as we rely said Wolfis. “Once a new member largely on manual processes. Additionally, of staff is registered in Beaufort, the removing users from our systems is application will send the details to only performed periodically, so there is Identity Manager, which will then create a potential risk of ex-employees being a new user profile. Similarly, when an able to access confidential information. employee leaves the company, he or
  2. 2. associated access rights,” said Wolfis. and error-prone manual processes “We plan to use Identity Manager to associated with user provisioning. “Identity Manager will create a web-based, self-service portal which will enable users to request “Identity Manager will save us time save us huge amounts access to particular applications or and effort, and will also ensure that of time and effort, and user groups. By defining specific new users are given access to the business users as managers, we can information they need right away,” will also ensure that new delegate access provisioning, reducing said Wolfis. “Rather than having users are given access the administrative burden on IT staff to wait two weeks before a new and speeding up the process.” employee can be added to our systems, to the information they this should be completed almost need right away.” In the future, Lentis anticipates that instantly and automatically when the it will make further use of the rich employee is registered in Beaufort.” Eppe Wolfis, functionality of Identity Manager IT Manager, Lentis Advanced Edition to provide better The NetIQ solution will also boost control of role-based identity the security of Lentis’ computing management for employees working environment, ensuring that from home or other remote locations, organizational information is kept safe enabling employees to securely access and made available to the right people. company systems from any location. she will be deleted from Beaufort “The rich functionality of Identity and the change will be registered The Results Manager Advanced Edition gives us a automatically by Identity Manager, huge scope for improving the efficiency resulting in the instant removal of Lentis is still in the process of and productivity of our operations,” said the user from all other systems.” implementing Identity Manager Wolfis. “The solution will make life easier Advanced Edition, but anticipates that for both the IT team and the users we Lentis is also interested in using it will see a number of benefits once the support, and will ultimately help Lentis new features included in Identity solution is linked to its HRM application. to deliver better service to our clients.” Manager Advanced Edition to Centralized, highly automated access create automated workflows for administration will make it simpler for Learn more today by contacting self-service identity management. Lentis to manage its identity policies. your NetIQ partner or a local NetIQ When Identity Manager is linked to sales representative, or by visiting “We want to give business users the organization’s HRM solution, it for contact greater control over identities and will also eliminate time-consuming information in your area.Worldwide Headquarters For a complete list of our offices1233 West Loop South, Suite 810 in North America, Europe, theHouston, Texas 77027 USA Middle East, Africa, Asia-PacificWorldwide: +1 713.548.1700 and Latin America, please visitU.S. / Canada Toll Free: 888.323.6768 Follow us:NetIQ and the NetIQ logo are registered trademarks of NetIQ Corporation in the USA. All other company and product namesmay be trademarks of their respective companies.© 2012 NetIQ Corporation and its affiliates. All Rights Reserved. CSS90041LENT PO 09/12F