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NetIQ Customer Success Story - SEPE

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Madrid public service, Servicio Publico de Empleo Estatal, uses NetIQ Access Manager to provide an easy way for its citizens to apply for aid, while at the same time staying in compliance to …

Madrid public service, Servicio Publico de Empleo Estatal, uses NetIQ Access Manager to provide an easy way for its citizens to apply for aid, while at the same time staying in compliance to government regulations

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  • 1. SUCCESS STORY Servicio Público de Empleo Estatal SEPE Guarantees Portal ComplianceExecutive SummaryINDUSTRY DESCRIPTIONHeadquartered in Madrid, ServicioPúblico de Empleo Estatal (SEPE)is responsible for implementinggovernment policy on Spain’sunemployment benefit. SEPE hasover 10,000 employees at its centraloffice and in regional centers acrossthe country. The department currentlyadministers unemployment benefits toover three million Spanish citizens.BUSINESS SITUATIONTo comply with Spanish IT security Servicio Público de Empleo Estatal IT security legislation introduced inlaws covering access to online public (Spanish Public Employment Service, 2007, which requires Spanish citizensservice resources, SEPE was required to or SEPE) is a Spanish Ministry of to have secure single sign-on accessimplement a single sign-on solution for Labor organization that implements to online public services resources.its online portal, “Redtrabaj@.” government policy on unemploymentTHE NETIQ DIFFERENCE benefits. Registering candidates applying “Given the sensitivity of the informationSEPE decided to implement Access for unemployment benefits is one of contained within Redtrabaj@, we hadManager, enabling legal compliance, SEPE’s principal responsibilities. to have absolute faith in the security ofreducing employees’ administrative the access solution,” said Eugenio García,workloads and improving the mobility Until recently, candidates had to apply for head of security and logistics at SEPE.of benefits claimants. benefits in face-to-face interviews, which “Furthermore, the diversity of the portal’sPRODUCTS AND SERVICES entailed a high administrative workload potential users was such that accessAccess Manager™ for SEPE’s central department and local needed to be very straightforward.” agencies. The rising number of Spanish citizens applying for unemployment The Solution benefits in the recent economic downturn further increased this workload. As a government department, SEPE had to carry out market studies and In October 2009, SEPE created an online present its findings to a procurements portal called “Redtrabaj@” to automate commission before ultimately deciding the unemployment-benefits application on a solution. After evaluating process. The portal now has over one several options, SEPE selected Access million users. SEPE needed to ensure Manager™ as the most easily adaptable that the portal’s access management and cost-effective among them. processes complied with Spanish
  • 2. 42,000 users,” said García, “so it will be a in the comfort of their own home significant achievement to unite them or use a laptop, internet café or “Secure online self- all in a web single sign-on solution.” designated portal, thus increasing their mobility and enabling them to registration has ensured Access Manager Makes use their time more productively to that benefits claimants Redtrabaj@ Compliant and pursue employment opportunities.” no longer need to spend Easy to Use Access Manager has also improved three or four hours SEPE is already seeing the benefits the application process’s transparency. Finally, single sign-on in particular waiting in line….” of implementing Access Manager, has made it easier for claimants who especially in terms of regulatory compliance. García praised the Access are unaccustomed to dealing with Eugenio García Gómez, online services to use Redtrabaj@. Manager implementation’s ability to Head of Security and Logistics, Servicio Público de Empleo Estatal guarantee Redtrabaj@’s compliance with Spanish IT security laws. “Citizens “There is no doubt in my mind throughout Spain can use the portal that there has been a significant with complete confidence that their qualitative improvement in the service information is secure,” García said. we deliver since the introduction of Redtrabaj@, said García. With Access Manager, applicants In addition, SEPE staff members who for unemployment benefits can formerly had to individually interview Learn more today by contacting now securely register themselves applicants for unemployment your NetIQ partner or a local NetIQ online, and SEPE can monitor people benefits are now seeing a significant sales representative, or by visiting who (and companies that) use reduction in their administrative www.netiq.com/accessmanager for Redtrabaj@. “We now only rarely workloads, and are consequently able contact information in your area. need to intervene in the benefits to work on other important tasks. application process itself,” said García. “Secure online self-registration has Despite the project’s scale, the solution ensured that benefits claimants no took just nine months to integrate and longer need to spend three or four implement. SEPE is currently in the hours waiting in line in an office,” process of rolling out Access Manager said García. “Unemployed citizens for its intranet. “Our intranet has can now complete their applicationsWorldwide Headquarters For a complete list of our offices1233 West Loop South, Suite 810 in North America, Europe, theHouston, Texas 77027 USA Middle East, Africa, Asia-PacificWorldwide: +1 713.548.1700 and Latin America, please visitU.S. / Canada Toll Free: 888.323.6768 www.netiq.com/contacts.info@netiq.comwww.netiq.comhttp://community.netiq.com Follow us:NetIQ, the NetIQ logo and Access Manager are trademarks or registered trademarks of NetIQ Corporation in the USA.All other company and product names may be trademarks of their respective companies.© 2012 NetIQ Corporation and its affiliates. All Rights Reserved. CSS90058SEPE PO 10/12 F