S U C C E S S S T O R Y
Comune di Siena Solution Provides
Security and Efficiency
Executive Summary
INDUSTRY DESCRIPTION
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Comune di Siena Solution Provides Security and Efficiency

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The municipality also needed to comply with the Italian Data Protection Authority’s recent legislation, which requires increased security measures for personal data to which system administrators have access. In addition, it wanted to improve response times to suspected internal threats. “We lacked the capability to respond in real time to security alerts,” said Corbini.

Read more here: https://www.netiq.com/success/stories/the-municipality-of-siena.html

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Comune di Siena Solution Provides Security and Efficiency

  1. 1. S U C C E S S S T O R Y Comune di Siena Solution Provides Security and Efficiency Executive Summary INDUSTRY DESCRIPTION The Municipality of Siena retains a large amount of personal data on community residents, so it must maximize its IT environment’s security to ensure the best- possible data protection. BUSINESS SITUATION To enhance its security and comply with recent legislation, the Municipality needed to improve the efficiency and security of user management procedures and improve its response times to suspected perimeter and internal threats. THE NETIQ DIFFERENCE Integrated identity, access management and security solutions enabled the Municipality to: • Comply with new data security legislation • Set up continuous user activity monitoring and reporting for real-time response to threats and internal policy violations • Reduce by 60 percent the time it needed to create user accounts PRODUCTS AND SERVICES Identity Manager Access Manager™ Sentinel™ The Municipality of Siena located in the Tuscany region of Italy provides public authority services to five constituencies in Siena and its surrounding province. As a public authority, the municipality retains a large amount of personal data about community residents.“The Municipality’s data contains valuable demographic information, and it would be a disaster if a security breach led to its appropriation for commercial use,”said IT manager Sergio Corbini. The municipality also needed to comply with the Italian Data Protection Authority’s recent legislation, which requires increased security measures for personal data to which system administrators have access. In addition, it wanted to improve response times to suspected internal threats.“We lacked the capability to respond in real time to security alerts,”said Corbini. And finally, with more than 700 employees, the municipality wanted to improve the efficiency and security of user management procedures that relied on line managers to authorize and remove user access rights, a process currently susceptible to tampering and human error. The Solution To create a more secure and efficient IT environment, the Municipality of Siena’s sought out leading identity and security management solutions. In the end, the IT team worked with Net Studio, an IT services partner, to implement Sentinel™, Identity Manager 4 Advanced Edition and Access Manager™.“Our relationship with Net Studio was entirely positive and we were very satisfied with their highly professional approach,”said Corbini. Sentinel provides comprehensive security monitoring for all systems at the Municipality, including external access, the virtual private network, and the internet. Sentinel significantly reduces the risk of perimeter threats by searching through thousands of events per second in real time to aggregate and display data, alerting IT to the threats that require immediate attention. The solution also reports, tracks and displays log data in real time to help detect policy violations inside the Municipality. In addition, Sentinel integrates with Identity Manager to identify internal users attempting to access unauthorized information. The The Municipality of Siena
  2. 2. Worldwide Headquarters 1233 West Loop South, Suite 810 Houston, Texas 77027 USA Worldwide: +1 713.548.1700 U.S. / Canada Toll Free: 888.323.6768 info@netiq.com www.netiq.com http://community.netiq.com For a complete list of our offices in North America, Europe, the Middle East, Africa, Asia-Pacific and Latin America, please visit www.netiq.com/contacts. Follow us: solution logs system administrators’ access to processing systems and electronic archives and retains the logs for a minimum of six months. Because Identity Manager fully automates user management processes, human resources (HR) can manage all 700 users without assistance from IT, greatly increasing efficiency while eliminating manual processes and reducing human error. Identity Manager creates new user accounts and email addresses, using custom-built, role- based provisioning workflows to grant appropriate access depending on job specification and department. “One of the most exciting and distinctive features of Identity Manager 4 is the solution’s cloud provisioning capabilities. It’s something we will certainly be exploring further in the coming months,”said Corbini. The municipality also benefits from the user satisfaction and productivity gains that Access Manager’s single sign-on access to web-based applications provides.“Our users were tired of having to remember multiple credentials, so the single sign-on system has received very positive feedback,” said Corbini. Comune di Siena Optimizes Its Security The Municipality of Siena now has an optimized IT infrastructure to manage potential security risks. Enrico Giacomelli, general manager of Net Studio, said,“The Municipality now has a more holistic view of its IT environment and can respond to both external threats and internal policy violations in real time, thereby greatly reducing the risk of a security breach.” Crucially, because Sentinel enables improved monitoring of system administrators’access, the Municipality can now demonstrate compliance with legal data-security requirements. And because Identity Manager centralizes and automates the user directory, the municipality spends 60-percent less time creating new user accounts. Furthermore, HR can now assume full responsibility for user management processes, so IT technicians are free to concentrate on other, higher value tasks. Identity Manager allows the Municipality of Siena to uphold its commitment to high data security standards, while also providing its users with timely access to the resources they need to be effective in their jobs. “With role­based provisioning, we can be sure that users have access only to information which corresponds to their position,”said Corbini. Learn more today by contacting your NetIQ partner or a local NetIQ sales representative, or by visiting www.netiq.com for contact information in your area. “With role-based provisioning, we can be sure that users have access only to information which corresponds appropriately to their positions.” Sergio Corbini, IT Manager, Comune di Siena NetIQ, the NetIQ logo, Access Manager and Sentinel are trademarks or registered trademarks of NetIQ Corporation in the USA. All other company and product names may be trademarks of their respective companies. © 2013 NetIQ Corporation and its affiliates. All Rights Reserved. CSS90054CDS PO 02/13 F

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