NetIQ Customer Success Story - a2a


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Italian multi-utility group a2a specializes in the production, distribution and sale of electric energy and gas, and the distribution and sale of district heating. It provides its services to the entire region of Lombardia, and is currently one of Italy’s leading multiutility corporations, with future plans for international business growth.

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NetIQ Customer Success Story - a2a

  1. 1. SUCCESS STORY A2A Boosts Security Compliance With Identity ManagerExecutive SummaryIndustry DescriptionHeadquartered in in Milan andBrescia and serving the whole regionof Lombardia, A2A specializes inthe production, distribution andsale of electric energy, gas anddistrict heating. It is one of Italy’sleading multi-utility groups.Business SituationA2A wanted a trusted andcomprehensive solution that couldhelp provide full and continuouscontrol over its internal users’ Italian multi-utility group A2A specializes The NetIQ Solutionaccess to any application. in the production, distribution and sale of electric energy and gas, and Following a competitive tender, A2AThe NetIQ Difference the distribution and sale of district decided to implement Identity Manager.Identity Manager has provided A2A withthe reliability and flexibility needed to heating. It provides its services to themanage the access rights of all 6,000 of entire region of Lombardia, and is “Identity Manager had all the featuresits users. The company can now comply currently one of Italy’s leading multi- we were looking for: flexibility, reliability,more easily with national regulations utility corporations, with future plans ease of configuration and use, and greataround the security and protection of for international business growth. value for [the] money,” Cuscito said.confidential data. A2A must comply with a series of Working with Deloitte, A2A implementedNetIQ Products and Services national regulations and policies that Identity Manager in two phases. TheIdentity Manager establish the correct management of first was finalized in nine months. A2A identities and mitigation of business is currently undergoing phase two of risk. Gianfranco Cuscito, ICT manager the implementation and is confident of A2A, said, “We perceived pressure that it will be able to complete this on us because we lacked an automated phase within its 12-month time frame. and reliable tool to manage our users and detect any incorrect or suspect Identity Manager has enabled A2A action performed on our systems.” to create a standard set of rights and authorizations for regular users, As Cuscito explained, “Managing our and to use this set as a basis for 6,000 users’ authorisation profiles across subsequent changes, additions or multiple non-integrated applications removals of privileges. “The system and in some cases manually would not immediately recognizes who accesses have been feasible, in that it would an application, what their rights are have taken at least five days per person. and which applications they can We needed an automated solution use,” said Cuscito. “In this way, we can for managing users’ authorisation make sure that operational risks are profiles for critical applications.” removed or controlled and that the
  2. 2. area manager agrees and updates the Identity Manager has also user’s set of privileges accordingly, revolutionized adding, removing or “The system immediately the system will automatically take editing a user’s set of rights. “In the in those changes and enable the past, these processes were performed recognizes who is person to continue their work.” manually and on paper sheets, wasting authorized to access considerable amounts of time and Identity Manager covers all the resources,” Cuscito said. “With Identity an application, what company’s core applications, which Manager all of this occurs automatically their rights are and are largely based on SAP software, and and in real time, allowing us to also will allow A2A to automatically understand right from the beginning which applications manage password synchronization. what is happening on our network, they can use.” and if assigning a certain role to a Using Identity Manager, A2A user is going to put us at risk or not.” Gianfranco Cuscito, helps ensure Compliance with As A2A pursues its plans for ICT Manager, A2A National Security Regulations international growth, IT is already With Identity Manager, A2A can planning to extend the successful manage all access to its numerous solution to the whole group. national regulations in terms of applications, and also determine segregation of duty are respected.” whether a certain user is allowed to Learn more today by contacting perform a specific task by accessing a your NetIQ® partner or a local NetIQ With Identity Manager, A2A can given application. “For instance,” said sales representative, or by visiting provision new users quickly and Cuscito, “if the same user performs for contact easily, and apply all updates to actions belonging to separate information in your area. identity information in real time. areas—such as creating a purchase order, issuing an invoice and, finally, “When users need to access a entering the payment received—the particular area that they are normally system will warn us so that we can not allowed to use, they can ask take action accordingly and in a timely the area manager for a specific fashion, to avoid any possible risk.” authorization,” said Cuscito. “If theWorldwide Headquarters For a complete list of our offices1233 West Loop South, Suite 810 in North America, Europe, theHouston, Texas 77027 USA Middle East, Africa, Asia-PacificWorldwide: +1 713.548.1700 and Latin America, please visitU.S. / Canada Toll Free: 888.323.6768 Follow us:NetIQ and the NetIQ logo are registered trademarks of NetIQ Corporation in the USA.All other company and product names may be trademarks of their respective companies.© 2012 NetIQ Corporation and its affiliates. All Rights Reserved. CSS90038A2A PO 08/12-F