Revlon Technical Case Study


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If you visit Revlon, Inc.’s data center in Oxford, North Carolina, don’t blink, or you’ll miss the infrastructure. Just two racks house roughly 3.6PB and 800 virtual servers that process an average of 14,000 transactions per second (TPS) from systems around the world, with 99.9999% uptime. When people walk into our data center, they ask, “That’s it?” The answer is yes, and it runs everything. Find out more about Revlon and NetApp here:

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Revlon Technical Case Study

  1. 1. Technical Case StudyThis Is What Agility Looks LikeHow Revlon IT harnessed big data with a private cloudand global master data modelBy David Giambruno, If you visit Revlon, Inc.’s data center in Oxford, North Carolina,Senior Vice President and CIO;Ben Gent, Global Storage Engineer; don’t blink, or you’ll miss the infrastructure. Just two racksand Michael Cannella, Data andGlobal Network Engineer house roughly 3.6PB and 800 virtual servers that process an average of 14,000 transactions per second (TPS) from systems around the world, with 99.9999% uptime. When people walk into our data center, they ask, “That’s it?” The answer is yes, and it runs everything. The picture was starkly different just a few years ago, when business intelligence was buried in 21 separate enterprise resource planning (ERP) systems. High management overhead kept our IT team from saying yes to requests for new applications. Buildings didn’t even have Wi-Fi access, so chemists had to jog back and forth between mixing vats and manufacturing control systems to adjust product formulations. This case study describes how we transformed Revlon IT by building a private cloud and putting in place a global master data structure. Along the way, we converted IT from an impediment to an enabler for agile strategic planning, product development, manufacturing, warehousing, distribution, and operations. Now systems work for people instead of people working for systems. We accomplished the transformation in three phases: building a private cloud, insourcing disaster recovery (DR), and building a global master data model. Phase 1: Building a Private Cloud We began the transformation effort by bulldozing the existing IT environment. This included re-IPing all devices and systems and building a private cloud. Our guiding principle for the cloud architecture was simplicity: single vendors for storage, servers, virtualization, and networking and a single Domain Name System/Dynamic Host Configuration Protocol (DNS/DHCP) server, server image, and desktop image.
  2. 2. Revlon Data Center We selected NetApp as our storage and data management vendor, deployingInfrastructure Today NetApp FAS6000 and FAS3000 systems in the main data center and NetApp• Simpler, smarter data management: FAS2000 systems in four remote facilities around the world. Had we gone with – 120% production storage utilization a multivendor storage environment instead, we would have had to invest – 1,500% disaster recovery storage resources in making them play well together. As it is, we can spend that utilization time developing new business intelligence applications. – 1 person to manage 18 global NetApp® storage systems After deploying the production infrastructure, we virtualized servers and desktops, beginning with low-risk applications such as print and file servers, moving on• Flexible data scaling: to departmental applications, and finishing up with mission-critical applications – 5 times more storage capacity such as ERP and manufacturing resource planning (MRP). Today, more than at the same cost 530 applications—97% of the total—and all desktops are files (virtual machines) – 14,000 transactions per second running on VMware vSphere® and hosted on high-availability NetApp FAS6040• Highly available and reliable data: and FAS6240 systems. We’re running at 99.9999% uptime—fewer than – 99.9999% (six 9s) availability, 13 ­ econds of downtime annually. The private cloud processes 15,000 s with fewer than 13 seconds of application moves monthly. downtime annually – 15,000 application moves monthly The NetApp systems also host SAP® front-end software; electronic data – 30TB of changes weekly flowing over interchange (EDI) transactions; Microsoft® SharePoint® Portal Server; the the network to the DR data center mail transfer agent (MTA) used by IBM Lotus Domino; DNS/DHCP servers; time tracking; applications based on UNIX®, including SAP databases and• Consolidation cost reduction: bolt‑ons; Oracle® E-Business Suite Financials; and dozens of other business- – 56% server reduction, from 160 to 70 critical Oracle applications such as the Revlon manufacturing support and – More than $70 million in cost savings legal systems. and cost avoidance in past two years – 72% decrease in data center power Server virtualization enabled us to consolidate from 160 to 70 servers, a consumption 56% reduction. The smaller footprint reduced our global power consumption• Agility: by 72%. – 70% faster application deployment Redundancy doesn’t matter in our environment. We have only one server• Efficient project completion: connection because if we lose a server, applications move to another server – 425% increase in the number of in the cloud. IT projects delivered – 70% reduction in the time to deliver IT projects – 99.6% of projects completed on budget and on time Timeline to IT Agility: 0-100% in Five Years No incremental spending to achieve results. Infrastructure Global Cloud Global Cloud Simplification Deployment in Production 18 months 3 years 5 years • Reduced costs with $70+ million in savings and avoidance • 425% more IT projects • Increased business capabilities 2
  3. 3. Phase 2: Insourced Disaster Recovery Next, we increased the return on investment from NetApp technologies by bringing disaster recovery in house, an effort that paid for itself in just seven months. Because servers are now files, we can quickly replicate every production server to a NetApp FAS3070 system located at our DR site, using NetApp SnapMirror ® replication technology. We transmit 30TB of changes weekly to the DR data center. In our four global factories, data centers have been replaced with preloaded “mini-me” data centers, which are half racks populated by multiple NetAppDavid Giambruno FAS2020 and FAS2050 systems and a commodity switch and server. We likeSenior Vice President and CIO to say we went from two racks of mess to one-half rack with 10 times theRevlon performance at one-eighth the cost. Like the production data center, the mini-meDavid Giambruno joined Revlon as data centers replicate data to the DR site using NetApp SnapMirror software.CIO in 2006. He is responsible fordriving global technology capabilities We test disaster recovery quarterly, bringing up an instance of all of Revlon—orto provide competitive advantages an individual country, site, or application—in the DR data center. The solutionto the company’s business unitsand shareholders. The breadth and was put to the test in 2011, when a fire destroyed most of the Venezuela facility.strategic nature of this project and the With our previous infrastructure, recovery would have cost millions of dollarsspeed at which it was accomplished and taken one to two weeks while people flew back and forth with suitcases fulldemonstrate his technical and business of tape backups. With the NetApp DR solution, in just one hour and forty-fiveleadership. He and his team have minutes we brought up factory, EDI, and ordering systems in the DR data centertransformed Revlon’s IT operations. and spun up virtual desktops for employees so that they could work from home or business partner offices the next day. We would have been back in business even sooner if our storage engineer had not been on vacation with his phone on silent. We took the same steps to make sure Hurricane Sandy didn’t disrupt the business. As Sandy came barreling toward the Metro New York area in November 2012, we used NetApp SnapMirror replication technology to move our New York and New Jersey data center operations to the North Carolina data center—in one hour. After we confirmed the facilities had escaped damage, we moved the files back over the network to their original data centers. Phase 3: Corralling Big Data with Master Data Model After building the private cloud and DR infrastructure, we turned our attention to transforming big data—3.6PB worth—from a burden to a business asset. Revlon tracks 660 million SKU attributes monthly, and our job in IT is to convert this data to actionable information. Previously, requests for new business intelligence applications had to wait until we added storage capacity; created a mirrored copy of production databases; and performed extract, transform, load (ETL) operations—not exactly a recipe for agility. We came up with a unique solution to the big data challenge by creating a global master data structure that automatically sorts, organizes, and structures all Revlon data originating anywhere in the world. Every 15 minutes, Revlon’s infrastructure pulls new data—including structured data as well as unstructured data—from all global systems. Microsoft Data Quality Services (DQS) cleanse and profile the data, normalizing it without the overhead of ETL. After designing the master data model, we created more than 20 multiterabyte parent datasets. Now development and test engineers use NetApp FlexClone® technology to clone the datasets in an instant and run analysis in hours instead of weeks. The NetApp Data ONTAP® operating system creates these clones with zero storage overhead. Only new writes take up storage space, eliminating the costs ordinarily associated with database copies. After using clones, developers can either make them permanent or destroy them. 3
  4. 4. The ease of creating zero-overhead clones is transformative for Revlon. There is no cost to mine the data and experiment. Instead, the NetApp systems are simply providing added value while they spin platters. We’ve used clones for large-scale application testing, change control, creating golden images, and even modeling the effect of different e-mail retention policies on storage requirements. We think about big data in a different way than most companies. The traditional model has applications at the center, surrounded by big data that the IT team needs to ETL. In our model, big data sits in the center, with applications surrounding it (Figure 1).Ben GentGlobal Storage EngineerRevlon Current Big Data Practices Revlon Big Data PracticesBen Gent has worked for Revlonsince 2001. He held positions withthe help desk and PC support beforestepping into his role as global storageengineer, in which he is responsiblefor managing 3.6PB of data with30TB of changes per week—a jobthat previously required 10 people. Application Portfolio Figure 1) Revlon big data practices. Agility Means Saying Yes to the Business The combination of the NetApp infrastructure, our global master data model, and mobility solutions lets us wield technology as a competitive advantage. We like to say we’ve taken the infrastructure out of the way so that the business doesn’t even notice it anymore. We can deliver our application portfolio to any device, anywhere in the world. And we’ve accelerated new application delivery by 70% on average. The proof of this newfound agility is that Revlon IT delivered 425% more projects in 2012 than in 2007, reduced time to deliver a project by 70%, and completed 99.6% of projects on budget and on time. That’s our key statistic, and it’s largely the result of time savings from NetApp’s service automation and analytics tools. For example, waiting time to receive a server has dropped from 6 to 8 weeks to 15 minutes. Our business users never need to wait for servers, connectivity, or storage. If a department wants to try a new application, we generally have it up and ready before the meeting is over, and it costs us nothing. The new agility ripples through Revlon: • Supply chain optimization. The first application to take advantage of the master global data model was a global inventory report with drill-down capa- bilities, which distribution teams can access from tablets and smartphones. Around 80% of Revlon users just want key performance indicators (KPIs)— actionable information they need to do their job. Now they don’t need to take the time to log into SAP or Oracle for commonly needed metrics. • Increased manufacturing efficiency. Instead of climbing up and down ladders to mixing tanks to check readings on wall-mounted computers, Revlon chemists use iPad® devices with custom apps to adjust settings on a formulation system hosted on NetApp storage. Not having to walk back to the office to adjust a formula avoids materials waste and manufacturing delays. 4
  5. 5. • Automated picking and packing. Rather than packing shipments based on a paper report that might be out of date, warehouse employees refer to a screen in their truck to see where to go, what to pick, and where to place the merchandise. Cutting down the time to package a product and get it out of the building increases the rate of inventory turnover. And when the workers in the truck can make accurate moves, we avoid vendor-imposed financial penalties for incorrect shipments. • Mobility. The NetApp infrastructure is even helping to improve work-life b ­ alance. For example, finance teams working long hours during month-end close activities can access their virtual desktops on NetApp storage fromMichael Cannella home, using an iPad. And our IT team can change a server configurationData and Global Network Engineer or move data during the week instead of coming in on the weekend.RevlonMichael Cannella has been a data • Reinvented help desk. The IT team processed 239% more help desk ticketsand global network engineer with monthly in 2012 than we did in 2007, a benefit of spending less time on storageRevlon since 2007. During his tenure, management. We resolve 85% of issues on the first call, a rare achievement.he has contributed to the design and We’ve also seen a huge drop in the number of help desk tickets for problemsimplementation of the Revlon globalprivate cloud and virtualization and a correspondingly huge increase in requests from people wanting to getplatform, an infrastructure that has work done in a more efficient way.transformed IT and helped alignit to Revlon’s business. In summary, the NetApp infrastructure and our master data model have trans- formed big data from a burden to a competitive advantage, even while cutting costs. Overall, IT has improved the bottom line for the business in the past two years through more than $70 million in cost savings and cost avoidance. In addition, we’ve practically eliminated the incremental costs and wait time to experiment and are limited only by our imagination. Revlon employees, too, enjoy a new relationship with data. From anywhere, any time, they can connect to the information they need to do their jobs more efficiently and effectively. How We Did It NetApp storage infrastructure allowed us to disconnect innovation from incre- mental costs for networking, servers, storage, and staff time. Reasons include: • We can commit resources without having a physical disk, a benefit of NetApp thin provisioning. Utilization rates for production and DR storage are 120% and 1,500%, respectively. • Automated processes keep staffing requirements down. For example, NetApp OnCommand ® Unified Manager provides a single view of storage management, provisioning, and protection. NetApp Workflow Automation creates a policy- based data infrastructure that we use to construct or edit workflows. We use NetApp OnCommand Insight software to plan capacity requirements and make sure that availability and performance meet service-level expectations. Before, we needed 10 people to manage storage. Today, people are amazed to hear that just one person manages 18 global storage systems with thousands of spindles. • We lowered storage costs using NetApp Flash Pool™ which is part of NetApp , Data ONTAP. Flash Pool lets us mix solid-state disks (SSD) and relatively inexpensive SATA drives within a single aggregate, or “hybrid aggregate.” Adding SSDs to the aggregate increased the performance of our busy SATA disks by a factor of ten, providing performance similar to serial-attached SCSI (SAS) disks at far less cost. We have been able to achieve a similar experience with NetApp Flash Cache™ We were able to defer buying new hardware until a . budget cycle could be built and engineering work done to find the best solution. Configuration is basically zero effort. As of this writing, we’re also completing testing of NetApp Flash Accel™ which lets us use relatively inexpensive SATA , disks by minimizing latency by up to 50%. This gives our scientists and marketers faster access to the data that drives product creation and sales. 5
  6. 6. Our business users can continue to access data even during system maintenancebecause of the nonstop operations capability in the NetApp Data ONTAPo­ perating system. We no longer need to schedule downtime for maintenanceand caching because NetApp SnapMirror replication technology can moveany virtual server, including ERP and other critical applications, between datacenters. When we upgrade our server hardware, we can move virtual machinesto the DR site while they continue to run and then move them back when theserver upgrade is complete. Case in point: In 2012, we replaced Revlon’sglobal SAN core and data center server with no outages.Another way we protect data is by using NetApp embedded security technologies,such as NetApp Storage Encryption, role-based access control (RBAC), andembedded antivirus.Project PhasesPROGRAM STEPSBuilt private cloud in internal data center • Built virtual server platform using NetApp storage systems • Deployed SAN • Implemented wide area file servicesBuilt global disaster recovery site • Replicated all sites to internal DR site in United States using NetApp SnapMirror replication technology • Automated backup and recovery, 7TB weekly in just one building • Tested quarterlyShipped “mini-me” data centers • Migrated application and desktop files remotely(half racks containing NetApp FAS2000 • Replicated data to DR siteseries storage systems) to regionaldata centersVirtualized all resources: application • Replicated everything rather than trying toservers, domain controllers, databases, understand all dependencies to selectivelyfile servers, and print servers replicate • Standardized imagesWhat’s NextWe’re continually looking for ways to increase the value of our NetApp investmentto the business, and some plans include:• Simplifying the application portfolio: Our goal is to shrink the portfolio by 78% by 2014. As part of that effort we’ll collapse 21 ERP systems into one.• Delivering marketplace applications that employees can download and use on iPhone® or iPad devices.• Extending cloud access to partners and suppliers, giving them their own applications.• Implementing an active-active architecture.• Deploying NetApp Flash Accel to production environment, accelerating application performance so that product development and marketing teams can work faster and increase Revlon’s competitive edge. 6
  7. 7. About Revlon, Inc. Revlon is a global color cosmetics, hair color, beauty tools, fragrances, skincare, anti-perspirant deodorants and beauty care products company whose vision is Glamour, Excitement and Innovation through high-quality products at affordable prices. For more information, please visit About NetApp NetApp creates innovative storage and data management solutions that deliver outstanding cost efficiency and accelerate business breakthroughs. Discover our passion for helping companies around the world go further, faster at Go further, faster ® NetApp Products Protocols • NetApp FAS6000, FAS3000, • NetApp SAN (FC and iSCSI) and FAS2000 storage systems with CIFS and NFS • NetApp Data ONTAP Third-Party Products operating system • VMware® View ® 5.1, • NetApp Flash Cache VMware vCloud Director ®, • NetApp Flash Pool VMware vSphere, and • NetApp FlexClone technology Site Recovery Manager • NetApp Operations Manager • IBM Lotus Domino mail • NetApp OnCommand • Oracle E-Business Suite management software Financials • NetApp SnapManager ® • SAP database for Oracle • Microsoft Exchange 2010 • NetApp SnapManager for and SharePoint 2010 SQL Server ® • Juniper switches • NetApp SnapManager for Virtual Infrastructure • NetApp FlexVol ® technology • NetApp deduplication • NetApp SnapMirror replication technology • NetApp thin provisioningAnother NetAppsolution delivered by: © 2013 NetApp, Inc. All rights reserved. No portions of this document trademark of SAP AG. View, VMware, VMware vCloud Director, and may be reproduced without prior written consent of NetApp, Inc. VMware vSphere are registered trademarks of VMware, Inc. UNIX is a Specifications are subject to change without notice. NetApp, the registered trademark of The Open Group. All other brands or products NetApp logo, Go further, faster, Data ONTAP, Flash Accel, Flash Cache, are trademarks or registered trademarks of their respective holders and Flash Pool, FlexClone, FlexVol, OnCommand, SnapManager, and should be treated as such. NA-168-0213 SnapMirror are trademarks or registered trademarks of NetApp, in the United States and/or other countries. iPad and iPhone are registered trademarks of Apple Inc. Microsoft, SharePoint, and SQL Server are registered trademarks of Microsoft Corporation. Oracle is a registered trademark of Oracle Corporation. SAP is a registered Follow us on: