XRM Solutions

Providing Microsoft (MS) X Relationship Management (XRM) Solutions October 09 Client Logo

Agenda Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7

Context 2 NEREA 3 XRM Solutions 4 Objectives 1 Deloitte positioning and Demo 5 MS XRM & SAP 6 Wrap-up 7

MS XRM Solutions Objectives
Raise awareness on Microsoft XRM Solutions potential for Deloitte's clients
Introduce NEREA
Present XRM Solutions
Raise potential projects opportunities

Context Global overview
Relationships are key to survive
Focus on existing customers
Low resistance to change
Maximize revenues opportunities
Costs savings – do more with less
Higher competition
Optimize existing IT assets
Current Global context
High MS products penetration
Mature and intuitive solutions
Low change management required
Low cost of ownership
Flexible and quick to implement
One vision of the truth
Integrated with MS products e.g. Office/SharPoint/AX/NAV
XRM Solutions

Context Luxembourg
SME market
Service industry
Client focus
EC deregulation e.g. Energies
Pragmatic approach
High skilled workforce
Luxembourg context
Best fit with SME
Nuture relationships
Improve competitiveness
Secure and reliable
Industry Approach (Verticalization)
XRM Solutions

Luxembourg & BE French speaking Market Leader for MS CRM Integration
Founded in 2000, privately owned
Based in Luxembourg & Belgium
Staff : 13
1.5 M € turnover
Microsoft Gold Certified Partner
Multiplatform (Goldmine, Epicor )
NEREA In a nutshell

References, Experience, Skills & Methodology
Business Analysis & Change Management
Partnership model
Short deployment cycle
Verticals (Energy, Finance, Media, Training)
Focus on XRM
NEREA Added-value and Market approach

Microsoft Stack

ERP Messaging BI Office suite & portal

Microsoft XRM here

XRM Solutions Focus on Increase revenues Sales & Marketing Manage pipeline (leads/opportunities) , proposals, campaigns & events
Customer Services & HR
Manage contracts and cases, manage communication and performance
Workflows
Automate and standardize
Analytics
Support activities with adapted reports

XRM Solutions

Deloitte Positioning Combine our expertises Industry expertise Client knowledge Integrated services Holistic approach Lux XRM Leadership Track record Technical expertise Dedicated approach Business expert Solution expert

MS XRM Solutions Demo
The Demo focus on:
Ergonomics, web & Outlook integration
Contacts & History
Sales Force Automation : Pipeline management and Dashboards
Marketing campaigns
Billing, Customer service & Portal

Why integration?
Information availability
Business Process collaboration
Data consistency
Data Standardization
Process Standardization

Data organisation

How to integrate Microsoft Dynamics CRM 4.0 with SAP ?
Flatfiles exchange: Most simple way to go for integration between SAP & Microsoft Dynamics CRM- This is used at IP Luxembourg
SAP Netweaver XI : standard integration tool from SAP with SQL integration services – this is used at Modular (Philips)
SAP Biztalk connector towards Microsoft CRM 4.0 : this is a standard, out of the box connector that we offer, based on Biztalk technology – this is used at Domo (cfr annex 1 Biztalk adapter fro SAP)
SQL integration services (directly on the database)

MS XRM Solutions Wrap-up Increase revenues Have a broad understanding of Microsoft XRM
Be able to position these solutions to the clients
Be able to identify client opportunities
Contact Serge Hanssens for MS XRM opportunities

XRM Solutions

by Nerea

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