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Union Nationale des Mutualites Socialistes (UNMS) works with Microsoft Dynamics CRM to improve their client service. UNMS wanted centralized software to manage all communication with their clients, service providers and prospects.
Currently UNMS manages 3 million contacts. Any kind of interaction is tracked into CRM: physical meetings or online requests, mails, e-mails or calls. Thanks to Microsoft Dynamics CRM organization has the full 360 view over their communication with clients.