Edm Keynote2008short2

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Keynote 10/26/08 on Process Intelligence

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  • Edm Keynote2008short2

    1. 1. The Agility Imperative Rethinking BI for Processes Neil Raden Partner Smart (enough) Systems LLC October, 2008
    2. 2. A special thanks to John Patton, CEO, Sight Software, who introduced me to the idea of “Process Intelligence” and with whom I collaborated for this presentation. [email_address]
    3. 3. Business Users Drive Analytics <ul><li>Promise of BPM: Business users can drive the creation, operation and improvement of strategic processes because of enabling technology of BPM, BPMN, BPEL & SOA) </li></ul><ul><li>They can also create, use, change and improve process analytics </li></ul><ul><li>DRM approach: SAP reference models: >4000 entity types, 1000 business processes using EPCs; Oracle similar </li></ul><ul><li>Only usable by DRM experts. Even configurable reference modeling languages suffer from the same knowledge transfer limitations – stakeholders don’t learn. </li></ul>
    4. 4. DRM of the Sell Process `
    5. 5. Business Users Drive Analytics <ul><li>Today’s BI for Processes truth: with EPCs and DRMs, folks can muddle through with pre-defined KPIs and pre-configured BI data models. </li></ul><ul><li>Tomorrow’s BI for Processes truth: Today’s BI is ill-suited for a world of agile, interconnected (strategic) processes. </li></ul><ul><li>It’s like a square peg in a round hole </li></ul>
    6. 6. The State of BI
    7. 7. What Are the Analytical Needs? <ul><li>The Analytic Environment is Different </li></ul><ul><li>Complex flow data among many agile internal and external complex processes. </li></ul><ul><li>There will be precise, complete end-to-end data on every process instance available in process log files. </li></ul><ul><li>Stakeholders require many different views of the processes. </li></ul><ul><li>This includes not only flow patterns of process instances, but the resources involved and the process instance data associated with them as well. </li></ul>
    8. 8. What Are the Analytical Needs? <ul><li>If the needs were only tactical, simple dashboard (BAM) instrumentation would suffice. </li></ul><ul><li>But these are strategic processes. There is a constant need for a variety of stakeholders to know with certainty: </li></ul><ul><ul><li>What happened? </li></ul></ul><ul><ul><li>What will happen? </li></ul></ul><ul><ul><li>What could happen? </li></ul></ul><ul><li>Processes are complex causal systems with continuously measured flow. (One reason why simplified BI models are poor candidates for root cause analysis and other prescriptive/predictive analyses) </li></ul>
    9. 9. What Are the Analytical Needs? <ul><li>The Analytical Methods for Complex Causal Systems </li></ul><ul><li>The key strategic questions all involve analyzing process uncertainty. </li></ul><ul><li>These methods require that process data: </li></ul><ul><ul><li>Be presented as distributions </li></ul></ul><ul><ul><li>Preserve flow (path) information </li></ul></ul><ul><ul><li>Allow robust time perspectives </li></ul></ul>
    10. 10. Process Intelligence EDM Hotels Convention Venue How can we get people into the meeting room earlier (so we can start on time)?
    11. 11. Luxor Venetian Flamingo Caesars Bellagio 8:00 7:52 8:04 7:50 8:02 Mean Arrival Time EDM
    12. 12. Process Intelligence Data Persistence Structure: Process Log Files LOG FILES LOG FILES EDM LOG FILES LOG FILES LOG FILES
    13. 13. Process Intelligence Analytical Primitive: Distributions Caesars Venetian Bellagio Luxor Flamingo FrequencyCount Arrival Time
    14. 14. Process Intelligence Analytical Primitive: Process Trace LOG FILES EDM LOG FILES LOG FILES LOG FILES LOG FILES
    15. 15. EDM Convention Venue Hotels Process Intelligence Analytical Primitive: Process Trace
    16. 16. Luxor Venetian Flamingo Caesars Bellagio 8:00 7:52 8:04 7:50 8:02 Mean Arrival Time EDM
    17. 17. What Approach Will Work? <ul><li>Answer: Process Intelligence </li></ul><ul><li>Subtext: Process Intelligence is a distinct product with a distinct market. </li></ul><ul><li>Tech Truth: Process event log files are different. </li></ul><ul><li>Traffic in distribution not aggregated data </li></ul><ul><li>Today’s state-of-the-art solutions for business process intelligence depend on a traditional query-based approach against a relatively static data model and a tough-to-configure data warehouse </li></ul>
    18. 18. <ul><li>The problems with this tortured OLAP cube-based approach to process analytics are: </li></ul><ul><li>Distributions cannot be used as analytical primitives </li></ul><ul><li>The process flow model is destroyed in creating the data model </li></ul><ul><li>Time is poorly represented </li></ul><ul><li>It is not agile </li></ul><ul><li>Process flow predictions are crude and inaccurate </li></ul>Mapping & correlation of events and data PDW Pre- processing PDW Schema Process Log Files Process View Process View Process View Mapping & correlation of events and data Process Log Files Process View Mapping & correlation of events and data Process Log Files Process View Process View Mapping & correlation of events and data Process Log Files Process View Mapping & correlation of events and data Process Log Files BPI
    19. 19. <ul><li>Process Intelligence , a distinct technology, provides business and other users the tools necessary to use the proper methods of strategic process analysis: </li></ul><ul><li>Automatic instrumentation of BPMN-modeled processes </li></ul><ul><li>Analytical primitives that are distributions </li></ul><ul><li>Agile process views </li></ul><ul><li>Robust time perspectives </li></ul><ul><li>Imbedded analytical methods (of complex causal systems) </li></ul><ul><li>Accurate flow predictions with full uncertainty </li></ul><ul><li>Simplicity </li></ul>What Approach Will Work?
    20. 20. <ul><li>Process Intelligence Is A Better Solution </li></ul><ul><li>Process Intelligence is the right solution for enterprises’ need for agile strategic analysis of process flow through heterogeneous process islands. </li></ul>Mapping & correlation of events and data Process Log Files Process Intelligence What Approach Will Work?
    21. 21. What Are the Analytical Needs? <ul><li>Summary </li></ul><ul><li>BI was not built for agile, strategic complex causal systems </li></ul><ul><li>Strategic processes require analytic agility not available in current BI </li></ul><ul><li>Analyzing complex causal systems in an agile environment is beyond the capability of current BI </li></ul>
    22. 22. Contact Information Neil Raden Smart (enough) Systems LLC 1415 Kenwood Road Santa Barbara, CA 93109 www.smartenoughsystems.com [email_address] White papers: www.hiredbrains.com/Whitepapers.pdf LinkedIn: http:// www.linkedin.com/in/neilraden Blog: http:// www.intelligententerprise.com/blog/nraden.html (Office)   +1 805 962 7391  GMT - 08:00 PST (Mobile) +1 805 284 2322

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