1. Neil Micklewright AMIMI , IOSH
Married
British
Driving License: Full UK & Clean
Qualifications and Training
7 x CSEs English, Maths, Woodwork, Physics, Chemistry, Geography and French.
City and Guilds parts 1 and 2 Motor Vehicle Technology.
MG Rover NVQ Level 3.
Health and Safety Co-ordinator and IOSH accredited
Occupational First Aider (St Johns Ambulance)
Authorised Examiner Certificate for the Ministry Of Transport (MOT).
CIPD Diploma Management and People Skills 2010
Professional Membership
Associated Member of the IMI
Other Information
I have practical experience of a variety of software packages including current use of the
Microsoft suite of packages. I enjoy travelling, DIY, playing squash, reading, rally
driving and swimming.
Profile
An experienced customer focused manager with strong leadership and man-management
skills with an eye for detail who thrives on a challenge delivering first class results on
time with a hands on approach. I have vast experience with prestige and volume brands
achieving high customer satisfaction results. IT literate with key training skills in various
DMS systems inc roll out and back up support..Vehicle development planning from
drawing to final build .
Personal Details
Employment History
07/08-to date Silverstone Circuits Ltd
I joined Silverstone Circuits in July 08 as a Workshop Manager to look after the
Engineering workshop dealing with day to day staffing issues (conflict resolution) ,
concentrating on the parts dept stocking levels and the implementation of stock control
policies and manage costs more effectively in turn reduce cost per mile on the activity
fleet, with constant project management and new system implementation to achieve a
reliable product on time. Fleet management of over 200 vehicle’s and manage the
operation of a fuel filling station moving in excess of 680,000 liters of fuel each year to
include all health and safety to current legislation.

2. 12/07-07/08 Neale’s Garage 1985 ltd
I joined Neale’s garage on a temporary position as Aftersales Manager covering long
term sick leave looking after a 5 bay workshop ,looking after all aspects of day to day
operations, dealing directly with customers staffing issues, building relationships with
manufacturer representatives. Carrying out policy and procedure and implementation of a
time management system within the workshop.
05/06 – 10/07 Multi-Franchise Service Manager, All Electric Garages Plc
I joined the above company in May 2006 to Manage a busy 7 bay workshop looking after
Alfa Romeo ,Hyundai and Suzuki franchises producing between 40 and 50 k labour sales
per month improving profitability and building customer satisfaction key scores.
Key Responsibilities
The operation and management of the service department on a day to day basis.
Fully responsible for all customer relation management.
Utilisation of daily run rates to build and better monthly forecasts.
To deal with staff conduct and performance issues through formal and informal
procedures.
02/92 – 03/06 Aftersales Manager, Lexus, Wolverhampton
When I initially joined in February 1992, I worked in the capacity of a technician,
progressing to a supervisory and quality control role during 1997. I was subsequently
selected for a secondment assignment at another branch within the division, to manage
and run a service department once I had re-established operational and service levels to
the required standards. Following the secondment period, I was selected for the position
of Assistant Service Manager, relocating to Stafford until branch closure. During
September 2004 I progressed to my current position of After Sales Manager.
Key Responsibilities
The operation and management of the service department on a daily basis.
Full responsibility and accountability for customer relations management.
Fully contribute during budget planning process.
Utilisation of daily run rates to formulate ongoing monthly budget forecasts.
To monitor and maintain daily targets.
To deal with staff conduct and performance issues through informal and formal
procedures.
To coach team members and to act as mediator to aid conflict resolution.
Achievements
Own personal development and personal progression from Technician to Management
level.
Re-established a branch’s operational and service levels to good standards during a
secondment period.

3. Project management of the implementation of a new system and the delivery of
associated staff training.
Build and maintain CEM score to 96.4%.
Double the labour sales of the service department in 12 months.
1985 – 1992 Service Technician (Rover Main Dealer) Wednesbury Motor Services,
1984 – 1985 Trainee Technician (Fast Fit) Auto Safety Centres, Walsall
1983 – 1984 Youth Training Scheme, West Midland Training Group, Walsall.
Contact Details
Neil.micklewright66@outlook.com
07718374202
References available on request.