Mobilizing world business Sky Technologies Success StoriesWATERC O R P O R A T I O N
Success Story AAPL deploys SkyMobile to manage inventory and production processes Australian Arrow Pty Ltd (AAPL) is the largest supplier of wire harnesses to the AustralianAt a glance:Manufacturer and supplier of wire automotive industry. AAPL is an Oceanic afﬁliateharnesses to the automotive industry. of the Yazaki Corporation. Industry: Manufacture Solution: Challenge dependencies and queuing are all catered for Use a common framework for application within the suite without any need for complex Inventory and production management development across multiple SAP® modules in programming. utilizing SkyMobile both real-time and stand-alone modes. Results: A ﬂexible application development framework– Enables a variety of RF devices to be Solution AAPL required a solution for Radio Frequency (RF) deployed throughout the business, AAPL has developed the solution using SkyMobile. applications across a number of SAP® transac- across a variety of business The implementation comprised stand-alone tions / modules. Additionally, they needed a processes. warehouse systems and real time inventory and framework that provided real-time transaction– Gives flexibility which means that production recording systems in both Australia processing with store and forward / stand alone AAPL IT staff can readily ‘DIY’ to and Samoa. capability. include new applications in the system Beneﬁts Solution detail The solution enables a variety of RF devices to be The ﬁnal solution was delivered using SkyMobile, deployed throughout the business, across a which enabled the RF applications to be variety of business processes. The common developed inside SAP®, without the need for any application development framework gives ﬂexibil- middleware. The Samoan operations (where ity which means that AAPL IT staff can readily connectivity to the SAP® system is unreliable) ‘DIY’ to include new applications in the system. have store-and-forward capability, so if, or when, SkyMobile provides complete visibility to all the connection is down, production recording subsequent updates in SAP®. can continue with no impact to the shop ﬂoor staff. AAPL utilize SkyMobile for all of their SAP® mobility needs. All updates are monitored and managed Phase I enhancements included a complete by the business using the highly visible and easy- stand-alone warehousing application which was to-use tool. The high volume nature of the integra- developed for the new distribution facility in tion is easily catered for by SkyMobile. Intelligent Adelaide, Australia. All inventory and despatch processing of transactions reduces the load on functionality can be processed ‘locally’ without a SAP®. Further, more complex connection to SAP®.
Success Story CSR implement an integrated POS, EFT payment and transport availability system The CSR group is one of the world’s largest building materials suppliers, with operations in Australia, AsiaAt a glance:One of the world’s largest building and New Zealand. The Australian businesses cover overmaterials suppliers. 500 locations, predominantly on the eastern seaboard. Industry: Building materials supplier Solution: Challenge SAP® Integration CSR’s Building Materials Division needed the POS and EFT processing from within SAP®. POS, EFT payment and transport implementation of an efficient and effective point SkyConnect is used to manage all of the POS and availability system utilizing SkyMobile of sale (POS) operation at its chain of Gyprock EFT processing from within SAP®. and SkyConnect Trade Centres and Bradford Insulation Distribution Results: and Branch offices, which comprised POS All transaction updates are monitored and– Minimize customer wait time. devices with integrated Electronic Funds Transfer managed by the business using the highly visible– Improve productivity and quality of (EFT) functionality feeding into the SAP® order and easy-to-use tool. sales and customer service. entry module.– Payment by EFT, cash or cheque with SkyConnect is used to integrate SAP® with the direct integration with SAP®. Solution external banking gateway together with all of the– Checks transportation capacity at CSR selected SkyPOS to provide a full, end-to- POS devices: point of sale to ensure that delivery end solution, tailored for their unique business EFTPOS PIN pad. can be met. processes, hardware and EFT provider. Cash drawer. Benefits Bar code scanner. Minimize customer wait time. Cheque scanner. Improve productivity and quality of sales and customer service. Solution detail Using Sky Technologies’ products, CSR has Payment by EFT, cash or cheque with direct integration with SAP®. integrated their Sales Order Entry, Payment Capture, Transport Availability and EFT devices Checks transportation capacity at point of sale directly with their SAP® ERP sales and delivery to ensure that the Customer Service Level Agreement for delivery can be met. processing. This approach maintains the advan- tages of a single, central, integrated ERP system, whilst improving productivity through a stream- lined POS process. A major advantage of this implementation is the elimination of additional middleware, which simultaneously reduces infrastructure cost and the resources required for support.
Success Story Macquarie Generation powers up with requisition approval on BlackBerry® Macquarie Generation is a State owned corporation that was established in 1996. Headquartered inAt a glance:Macquarie Generation is Australia’s Newcastle, Australia, Macquarie Generation’s corelargest electricity generator. business is the production and wholesale of Industry: electricity to the national electricity market. Energy Solution: Challenge Solution Integrate SAP workflow and ® The company’s business process requires the Utilizing the existing BlackBerry® hardware and purchase requisitions into creation of purchase requisition orders for all infrastructure at Macquarie Generation, Sky existing BlackBerry® devices purchases. Depending on the value of the Technologies implemented SkyMobile in conjunc- Results: requested purchase, the requisition may require tion with a solution template to provide the follow- approval by several managers before the requisi- ing functionality:– The Purchase Requisition processhas been reduced to a fraction of the tion is released to the purchasing department. The ability to push purchase requisitions outtime previously experienced with a Macquarie Generation’s Liddell and Bayswater to the application that is running on themanual approval process. power stations are located in remote parts of the BlackBerry® smartphone using standard SAP® NSW countryside. As such, senior managers and workflow to an authorized BlackBerry® user. engineers spend a significant amount of time Generation of an e-mail notification, informing travelling and are often not at their desks to deal the authorizing manager of a new requisition ready for review. with administrative tasks such as purchase requisition requests. They had limited access to The ability for an authorizing manager to log into the SkyMobile application, view the purchase SAP® when travelling, often leading to delays in the requisition details and either: approval process. approve the request, or place the request on hold and source more Macquarie Generation needed an efficient and information. effective solution that would allow its managers to be just as productive, effective and efficient when Solution Detail working remotely as they are when in the office. When the purchase requisition request has been Further, there was also a requirement for the created and is ready for approval and release, the solution to have off-line capability, as the remote standard SAP® workflow triggers the extraction of location of the power stations means that a the purchase requisition details from SAP® and connection to SAP® is not always available. notifies the appropriate manager (based on SAP® user ID) of a pending purchase requisition requir- ing approval. The manager can decide to release the purchase requisition or place it on hold and request further information from the originator.
Success Story Ofﬁceworks have SAP® in their hands Ofﬁceworks is Australias largest retailer of ofﬁce products and solutions catering to the commercial,At a glance: home use and education markets. Opening their ﬁrstOfficeworks is Australia’s largest retailer store in 1994, Ofﬁceworks has grown to over 120of office products and solutions. stores nationwide and is continually opening new Industry: Office products and solutions stores to keep up with demand. Solution: Challenge Solution Inventory management utilizing Ofﬁceworks had an existing (ofﬂine) mobile Ofﬁceworks required an inventory management SkyMobile inventory solution in place; however it did not solution for deployment in all their stores nation- Results: integrate with the SAP® inventory system and ally. The application was required to cater for real– Reduced the time and complexity of could not be updated remotely. This presented time stock location and back order quantities for tasks performed by team members the organization with several challenges including: individual stores as well as the four closest– Ability to give feedback directly to IT geographically located stores. Team members not having visibility to “real department time” inventory levels– Perform label comparisons to ensure Ofﬁceworks also required synchronous transac- product and shelf label compatibility Orders, stock checks, inventory enquiries all required manual intervention tion processing to ensure real time feedback to– Batch price check by scanning 10 end users when updating transactions. products in a single pass Stock levels could often be inaccurate– Shortened existing manual steps in The mobility project utilized Motorola handheld the business and automated some Key requirements devices that were already in use and formed part existing processes Capable of running in both online and ofﬂine of Ofﬁceworks’ larger ePOS Project. Ofﬁceworks mode decided to roll out the complete solution in three“Implementing the SkyMobile Support dynamic and remote access to update separate phases.solution has meant Officeworks and check stock levelshas moved to a mobile online Fully compatible with existing SAP® software The mobile solution required the followingapplication, enabling us to perform and any future upgrades functionality:functions that interact with SAP® Reduce the time and complexity of existing price checkreal time, whilst our team members tasks performed by team members goods receiptare on the shop floor. Being able Leverage the wireless infrastructure and hand stock inquiryto perform stock on hand product held technology already implemented in allenquiries on our mobile devices is transfer stock movement e.g. QI to unrestricted storesjust one example of the great stock-take Compatibility with any future hardware andbenefits we are seeing in moving bin locations wireless upgradesto an online mobile application.” price label printingMatt GurrieGeneral Manager, IT & Supply ChainOfficeworks
Success Story Orica Chemnet’s vehicle scheduling and proof of delivery system Orica Chemnet is a division of Orica Limited, a global publicly owned Australian chemical company which employs some 13,000 staff across approximately 50At a glance: countries. Through its subsidiaries, Orica ChemnetManufacturer and supplier of industrial manufactures and supplies industrial and specialityand speciality chemicals, explosives andmining chemicals, paints and other chemicals, explosives and mining chemicals, paints andconsumer products. Industry: other consumer products. Chemical & Mining Challenge Orica Chemnet chose Sky Technologies Solution: Chemnet is Orica’s chemical trading solutions Consulting’s Proof of Delivery Solution, which Proof of delivery system utilizing business. Chemnet supplies all sources across a uses the Sky Technologies’ SkyMobile Business SkyMobile diverse market such as own manufacture, Framework to deliver a real business solution. Results: external manufacture and additionally as a– Real-time information on delivery distributor or agent. Solution status sent back to dispatch office. The Proof of Delivery system previously utilized by– Information automatically sent to SAP Orica Chemnet makes thousands of bulk liquid Orica Chemnet was paper-based and required for the processing of completed loads. deliveries each year. In fact, the Bulk Liquid delivery drivers to handwrite information on– Elimination of late data entry and the business has grown substantially over recent pre-printed A4 dockets, capturing the customer’s need for staff to recheck data. years, both in the volume of product delivered and signature where available. The completed– Keying errors avoided, if not eliminated. in the number of products that are manufactured. dockets were then returned to the ofﬁce for data– Near real-time visibility of end-to-end This growth, however, was not matched by entry and subsequent invoicing. process, from the time the truck is improvements in processes or the use of technol- loaded to customer receiving delivery. ogy solutions. The project was an extremely collaborative one– A SAP certified technology platform with Sky Technologies Consulting and Orica and mobile framework that can be Orica Chemnet sought to improve processes and working closely together to understand Orica’s utilized across the entire business. techniques through the implementation of an business processes. integrated vehicle scheduling and delivery conﬁr- “The whole business has welcomed mation system. The desired system was required By utilizing SkyMobile and no additional middle- the changes that this project has to deliver real-time information on delivery status ware the new integrated solution now allows brought about as we transitioned from back to the dispatch ofﬁce, with all completed Orica Chemnet to: a manual and retrospective data entry team into an automated value added loads then sent to SAP® for automatic processing. Pre-build vehicle schedules as requirements distribution network.” are conﬁrmed via phone or fax and orders are The system was also required to eliminate the then entered directly into SAP. Stu McFadyen NZ Fleet Manager need for staff to recheck data, avoid keying errors Release vehicle schedules to drivers’ devices Orica Chemnet and late data entry, while simultaneously providing without the drivers needing to see them or the beneﬁts of real-time product and customer explain special requirements. All the informa- status. tion is conveyed via the schedule on the device.
Success Story Rheem uses SkyMobile to deploy a mobile ﬁeld service application The Rheem service division in Australia employs 65 technicians across the country who install and maintainAt a glance:Rheem Australia is a wholly owned Rheem water heaters.subsidiary of Rheem Manufacturing inthe USA, which in turn is a wholly owned Project challenge The business casesubsidiary of Paloma Industries Ltd in Rheem had in place a mix of ‘data head’ technol- Rheem’s business case was based on productiv-Japan, a world leader in water heater ogy and two-way, voice only radio which enabled ity i.e. by introducing the new technology, thetechnology and manufacture. information to be deployed to their technicians in manual transposition of data between data the ﬁeld. head/phone was eliminated, as were handwritten Industry: ﬁeld documents. Additionally, the accuracy and Maintenance The project required the replacement of this timeliness of data was greatly enhanced. Solution: infrastructure in addition to the delivery of innova- Mobile field service utilizing SkyMobile tive functionality to the Rheem ﬁeld technicians As a result, Rheem’s ﬁeld technicians are more Results: using ruggedized PDAs. productive and Rheem is able to provide superior– Rheem replaced the outdated radio ﬁeld service to its clients. network and delivered a fully-featured Rheem needed a mobile solution which would field service application to the enable ﬁeld service technicians to receive and SAP® integration technicians by effectively extending process service orders for maintenance or new As SkyMobile is middleware free, all integration SAP® to the field. installations, manage van inventory and process touch points are visible and managed with the customer payments (including credit card). The graphical and easy to use management console. mobile solution was to replace the existing ‘data This enables key business users to be proactive head’. and have the conﬁdence in knowing transactions are monitored from initiation to ﬁnal posting –all Solution inside SAP®. Rheem selected SkyMobile to provide the full, end-to-end solution using rugged equipment and Mobile business framework for SAP® ERP a wireless network connection. The solution Beneﬁts The ﬁnal solution was delivered using SkyMobile, Rheem replaced the outdated radio network and which enabled the mobile application to be delivered a fully-featured ﬁeld service application developed inside SAP®, without the need for to the technicians by effectively extending SAP® to middleware. SAP®service orders are despatched the ﬁeld. to the technician via the mobile network.
Success Story Smorgon Steel Distribution integrates SAP® ERP to an automated steel handling system Smorgon Steel Distribution (SSD) has more than 2,100 employees in plants and ofﬁces throughout Australia,At a glance:Smorgon Steel is one of Australia’s comprising manufacturing and distribution businesseslargest steel companies established inthe 1980’s and merged with OneSteel in ﬂat metals, tube and pipe.in 2007. This Steel giant now serves30,000 customers worldwide with40,000 products. Challenge SAP® Integration Industry: The Smorgon Steel Distribution (SSD) business SSD utilizes SkyConnect to manage all inbound Steel Manufacturing unit had purchased a large gantry for use in and outbound integration for the Katso project. Solution: automated materials handling. The system This gives them complete visibility and interface needed to be integrated to the SAP® ERP WM management ‘inside SAP®’. Further, the more Integration of Materials Handling system module via TCP/IP sockets. complex dependencies and queuing that are common for this style of integration are also Results: Automated material handling equipment and managed within the SkyConnect toolset without– By enabling the integration of the software (”Kasto”) was being implemented at one the need for complicated ABAP programming. customers SAP® system to the Kasto of SSD’s larger distribution centers. The project system, the customer experienced a rapid increase in productivity. required SAP® Warehouse Management Transfer SSD also uses SkyConnect to manage all of the Orders and subsequent confirmations to be batch processing. SSD has complex batch exchangedbetween SAP® and the controlling schedules that are all managed by the ECS™ Job application. The messaging was to be done via Scheduler, which again gives SSD complete TCP/IP socket message. visibility of this proccessing. Solution The Solution The interface was rapidly developed and rolled out The final solution was delivered using the for SSD by utilizing SkyConnect SkyConnect suite of integration utilities, thus enabling SAP® to communicate via the TCP/IP Benefits network. It also enabled robust, end-to end The material handling equipment is now being fully transaction management. utilized by SSD and is able to communicate simply, yet very effectively, with SAP®. By enabling SAP® to communicate directly with No cumbersom file-based interface was required, Kasto, SSD has been able to significantly improve as the solution could be delivered using TCP/IP productivity by reducing the manual loading of sockets. vehicles and liminating the ‘paper trail’ previously required for processing the load.
Success Story Water Corporation refreshes its approach to SAP® mobility The Water Corporation of Western Australia, supplies high quality drinking water, removes and treats wastewater, manages drainage networks and irrigation for communities spread across 2.5 million sq/km (1.55 million sq/mi) of oneAt a glance: of the driest countries on Earth. Owned by the WesternThe Water Corporation managesWestern Australia’s drinking water Australian Government, the Corporation is one of Australia’ssupply, wastewater treatment, largest and most successful water service providers. Itdrainage, and irrigation directly employs more than 2,700 people, serves almost two Industry: Utilities million Western Australians and manages more than $12 Solution: billion in water supply, sewerage and drainage infrastructure.– Field Service & Employee Pay Claims utilizing SkyMobile Challenge Objective– Integration utilizing SkyConnect In 2004, the Water Corporation (the Corporation) The key objectives of the MCS2 project were to implemented its first Mobile Computing System replace the existing Mobile Computing System Results: (MCS1) for 520 field crews processing over 1200 (MCS1) and to establish a technical foundation for a– Improved ease-of-use for end users plant maintenance orders per day that interfaced Mobility Solution Platform for Water Corporation.– Like-for-like replacement of existing directly with SAP® . The solution replaced a manual functionality plus many added paper based work management and field data Solution key requirements enhancements. capture process with a wireless electronic system of Improved ease-of-use for end users was a “Key work allocation, dispatch and data feedback for all Focus”. This was paramount for user acceptance– Online & offline capability with crews in its Customer Services Division. Mobile development platform to enable future automatic updates to SAP® mobile solutions In 2007, the Corporation faced several challenges Commercially available, ‘off the shelf’ IT” with the current solution, including: Robust infrastructure platform able to accommo- Support for the solution had ceased date numerous device types (i.e. laptops, PDA,"The Sky solution has delivered a Local support contract had also ended smartphones etc)vastly improved look-and-feel Platform able to accommodate multiple businessmobile solution to our field crews, PDA devices capable of running older platform software were unobtainable user types, systems and interfacesas well as positively engaging more GPS asset feedback location capabilityof them in wanting to use it. Most Upgrades to both devices and the application hadof our field crews now manage all to be performed manually Lite Spatial integration feedbacktheir work using this solution Application changes, updates and deployment tosignificantly improving business After careful consideration of a number of options, be centrally administered (wirelessly) andprocesses, data capture and the the replacement of MCS1 with a new solution was deployed over the airtimeliness of information exchange." identified as the preferred option. Configurable to accommodate current work processes, work instructions & other documentsDon Ward - Business The decision was endorsed by senior managers and Robust software with ability to assist remoteInitiatives Manager key stakeholders in the business. The outcome was users in real timeWA Water Corporation the Corporation’s 2nd Generation Mobility Solution, Ability to take, view and attach photographs to MCS2 a Field Service and Employee Pay Claims work orders solution. Like-for-like replacement of existing MCS1 functionality plus added enhancements
About Sky TechnologiesSky Technologies specialize inEnterprise Mobility Solutions for SAP® software. SkyMobile a Mobile Enterprise Application Platform (MEAP) is a certified add-on for all SAP® systems. - SkyMobile enables SAP® customers to deploy any SAP® application to any device, anytime, anywhere utilizing a single integrated framework. With a client base spanning across the Americas, Europe, Middle East, Africa and Asia, Sky Technologies is - the world leader in enterprise mobility solutions for SAP®. - For More Information For more information on this and other solutions provided by Sky Technologies, please visit our website skytechnologies.com or e-mail us email@example.com Neil McHugh VP Business Development Sky Technologies (Americas) 6860 N. Dallas Parkway Suite 200 Plano, Texas 75024 214.500.9101 cell 972.381.2733 office 281.214.0527 fax www.skytechnologies.com