Businesses invest in, and long to see,  failure.
<ul><li>Money. </li></ul>The cost of conflict.
<ul><li>Time. </li></ul>The cost of conflict.
<ul><li>Energy. </li></ul>The cost of conflict .
<ul><ul><li>Reputation. </li></ul></ul>The cost of conflict.
The Cost of Conflict  Money Time  Energy Reputation <ul><li>Recruitment </li></ul><ul><li>Training </li></ul><ul><li>Re-re...
The Cost of Conflict  Money Time  Energy Reputation Internal <ul><li>Recruitment </li></ul><ul><li>Training </li></ul><ul>...
What are  Conversational Riffs?
How do we do what we do <ul><li>when we say what we say? </li></ul>
How do we do what we do <ul><li>when we say what we say? </li></ul>
<ul><li>Attack </li></ul>
<ul><li>Attack </li></ul><ul><li>Defence </li></ul>
<ul><li>Attack </li></ul><ul><li>Defence </li></ul><ul><li>Counter-attack </li></ul>
The Status Quo Riffs <ul><li>Attack </li></ul><ul><li>Defence </li></ul><ul><li>Counter-attack </li></ul>
From Rick Parfitt... To Eric Clapton
Invitation
Encouragement
Acknowledgement
Agreement
Agreeing Differences
Solutions
Despair
Flair
Photo Credits <ul><li>Time photo courtesy of  http://www.flickr.com/photos/zoutedrop/2317065892/ </li></ul><ul><li>Energy/...
Thank you <ul><li>Contact me on </li></ul><ul><li>07500 045921 </li></ul><ul><li>for training or  </li></ul><ul><li>worksh...
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Conversational Riffs by Neil Denny

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Slides to support Neil Denny's teleseminars on the easy to use conflict resolution and communication tool Conversational Riffs; Creating Meaning Out Of Conflict.

For enquiries regarding inhouse training or keynote presentations contact neildenny@allLD.co.uk

Published in: Business, Education
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Conversational Riffs by Neil Denny

  1. 2. Businesses invest in, and long to see, failure.
  2. 3. <ul><li>Money. </li></ul>The cost of conflict.
  3. 4. <ul><li>Time. </li></ul>The cost of conflict.
  4. 5. <ul><li>Energy. </li></ul>The cost of conflict .
  5. 6. <ul><ul><li>Reputation. </li></ul></ul>The cost of conflict.
  6. 7. The Cost of Conflict Money Time Energy Reputation <ul><li>Recruitment </li></ul><ul><li>Training </li></ul><ul><li>Re-recruitment </li></ul><ul><li>Legal expenses </li></ul><ul><li>Compensation </li></ul><ul><li>Tribunals </li></ul><ul><li>Management </li></ul><ul><li>Firefighting </li></ul><ul><li>Disciplinary procedures </li></ul><ul><li>Politicising </li></ul><ul><li>Water cooler debates </li></ul><ul><li>Despondency </li></ul><ul><li>Sulking </li></ul><ul><li>Apathy </li></ul><ul><li>Unconscious or wilful sabotage </li></ul><ul><li>Distraction </li></ul><ul><li>Campaigning </li></ul><ul><li>Plotting </li></ul><ul><li>Difficult person </li></ul><ul><li>Non-cooperation </li></ul><ul><li>Lack of trust </li></ul><ul><li>Hoarding contacts and information </li></ul>
  7. 8. The Cost of Conflict Money Time Energy Reputation Internal <ul><li>Recruitment </li></ul><ul><li>Training </li></ul><ul><li>Re-recruitment </li></ul><ul><li>Legal expenses </li></ul><ul><li>Compensation </li></ul><ul><li>Tribunals </li></ul><ul><li>Management </li></ul><ul><li>Firefighting </li></ul><ul><li>Disciplinary procedures </li></ul><ul><li>Politicising </li></ul><ul><li>Water cooler debates </li></ul><ul><li>Despondency </li></ul><ul><li>Sulking </li></ul><ul><li>Apathy </li></ul><ul><li>Unconscious or wilful sabotage </li></ul><ul><li>Distraction </li></ul><ul><li>Campaigning </li></ul><ul><li>Plotting </li></ul><ul><li>Difficult person </li></ul><ul><li>Non-cooperation </li></ul><ul><li>Lack of trust </li></ul><ul><li>Hoarding contacts and information </li></ul>External <ul><li>Lost clients </li></ul><ul><li>Write offs </li></ul><ul><li>Refunds </li></ul><ul><li>Marketing </li></ul><ul><li>Client turnover </li></ul><ul><li>Handling complaints </li></ul><ul><li>Firefighting </li></ul><ul><li>Salvaging relationships </li></ul><ul><li>Following up </li></ul><ul><li>Distraction </li></ul><ul><li>Disinterest </li></ul><ul><li>Suspicion </li></ul><ul><li>The “Passed” phone call </li></ul><ul><li>Loss of reliability </li></ul><ul><li>Cannot refer contacts or potential clients </li></ul><ul><li>Customers go elsewhere </li></ul><ul><li>Feedback into marketplace </li></ul>
  8. 9. What are Conversational Riffs?
  9. 10. How do we do what we do <ul><li>when we say what we say? </li></ul>
  10. 11. How do we do what we do <ul><li>when we say what we say? </li></ul>
  11. 12. <ul><li>Attack </li></ul>
  12. 13. <ul><li>Attack </li></ul><ul><li>Defence </li></ul>
  13. 14. <ul><li>Attack </li></ul><ul><li>Defence </li></ul><ul><li>Counter-attack </li></ul>
  14. 15. The Status Quo Riffs <ul><li>Attack </li></ul><ul><li>Defence </li></ul><ul><li>Counter-attack </li></ul>
  15. 16. From Rick Parfitt... To Eric Clapton
  16. 17. Invitation
  17. 18. Encouragement
  18. 19. Acknowledgement
  19. 20. Agreement
  20. 21. Agreeing Differences
  21. 22. Solutions
  22. 23. Despair
  23. 24. Flair
  24. 25. Photo Credits <ul><li>Time photo courtesy of http://www.flickr.com/photos/zoutedrop/2317065892/ </li></ul><ul><li>Energy/Despair photo courtesy of http://www.flickr.com/photos/daverugby83/3943432408/ </li></ul>
  25. 26. Thank you <ul><li>Contact me on </li></ul><ul><li>07500 045921 </li></ul><ul><li>for training or </li></ul><ul><li>workshops </li></ul><ul><li>in UK or </li></ul><ul><li>North America. </li></ul><ul><li>[email_address] </li></ul>

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