Conversational Riffs by Neil Denny
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Conversational Riffs by Neil Denny

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Slides to support Neil Denny's teleseminars on the easy to use conflict resolution and communication tool Conversational Riffs; Creating Meaning Out Of Conflict....

Slides to support Neil Denny's teleseminars on the easy to use conflict resolution and communication tool Conversational Riffs; Creating Meaning Out Of Conflict.

For enquiries regarding inhouse training or keynote presentations contact neildenny@allLD.co.uk

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Conversational Riffs by Neil Denny Conversational Riffs by Neil Denny Presentation Transcript

  •  
  • Businesses invest in, and long to see, failure.
    • Money.
    The cost of conflict.
    • Time.
    The cost of conflict.
    • Energy.
    The cost of conflict .
      • Reputation.
    The cost of conflict.
  • The Cost of Conflict Money Time Energy Reputation
    • Recruitment
    • Training
    • Re-recruitment
    • Legal expenses
    • Compensation
    • Tribunals
    • Management
    • Firefighting
    • Disciplinary procedures
    • Politicising
    • Water cooler debates
    • Despondency
    • Sulking
    • Apathy
    • Unconscious or wilful sabotage
    • Distraction
    • Campaigning
    • Plotting
    • Difficult person
    • Non-cooperation
    • Lack of trust
    • Hoarding contacts and information
  • The Cost of Conflict Money Time Energy Reputation Internal
    • Recruitment
    • Training
    • Re-recruitment
    • Legal expenses
    • Compensation
    • Tribunals
    • Management
    • Firefighting
    • Disciplinary procedures
    • Politicising
    • Water cooler debates
    • Despondency
    • Sulking
    • Apathy
    • Unconscious or wilful sabotage
    • Distraction
    • Campaigning
    • Plotting
    • Difficult person
    • Non-cooperation
    • Lack of trust
    • Hoarding contacts and information
    External
    • Lost clients
    • Write offs
    • Refunds
    • Marketing
    • Client turnover
    • Handling complaints
    • Firefighting
    • Salvaging relationships
    • Following up
    • Distraction
    • Disinterest
    • Suspicion
    • The “Passed” phone call
    • Loss of reliability
    • Cannot refer contacts or potential clients
    • Customers go elsewhere
    • Feedback into marketplace
  • What are Conversational Riffs?
  • How do we do what we do
    • when we say what we say?
  • How do we do what we do
    • when we say what we say?
    • Attack
    • Attack
    • Defence
    • Attack
    • Defence
    • Counter-attack
  • The Status Quo Riffs
    • Attack
    • Defence
    • Counter-attack
  • From Rick Parfitt... To Eric Clapton
  • Invitation
  • Encouragement
  • Acknowledgement
  • Agreement
  • Agreeing Differences
  • Solutions
  • Despair
  • Flair
  • Photo Credits
    • Time photo courtesy of http://www.flickr.com/photos/zoutedrop/2317065892/
    • Energy/Despair photo courtesy of http://www.flickr.com/photos/daverugby83/3943432408/
  • Thank you
    • Contact me on
    • 07500 045921
    • for training or
    • workshops
    • in UK or
    • North America.
    • [email_address]