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Supervision in the network society

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  • 1. Supervision in the Network Society connecticon or panopticon? ? Neil Ballantyne
  • 2. Aims of supervision (Kadushin, 2002) Adapted by: McKenna, Thom, Howard & Williams (2008) . Administrative Provision of oversight of and accountability for practice Development and maintenance of competence Safety system for the service Educational Professional & educational development Reflection on practice Application of theory to practice Foster innovative and creative practice Clarification of role and relationships Clarification of the therapeutic relationship Increased beneficial outcome for service users Supportive Empowerment Encouragement Support Management of the emotional effects of the work Provision of a safe place to explore ethical and safety issues Management of wider organisational or team issues Promotion of job satisfaction Management of stress and prevention of “burn out” Enhancing welfare and well-being
  • 3. Sociological perspectives
    • Network Society (Castells, 199, 1997, 1998)
      • A new social morphology for society
    • Risk Society (Beck, 1992) & the “safety state” (Raab, 2005)
      • see also Beddoe (2010)
        • professional supervision for risk management: surveillance
        • professional supervision for learning & development: reflection
    • Surveillance Society (Lyons, 1994, 2003)
  • 4. The panopticon
    • Panoptic power built into the architecture of Benthams’ prison
    • Prefigured what some refer to as the “electronic panopticon” or “surveillance society” which includes:
        • the mass surveillance & collection of data by government on populations;
        • the surveillance & collection of data on consumers for marketing purposes;
        • the management surveillance & control of the workforce by industry.
  • 5. The connecticon (Rennie & Mason, 2004)
    • The use of networks to connect people to:
      • explicit knowledge & information
      • tacit knowledge & other people
      • communities of practice
      • sources of advice & support
    • Can be interactive involving contributing knowledge and support
    • Synchronous or ansynchronous
    • One to one, one to many, or many to many
    • Text based or multimedia
  • 6. Supervision technology examples Surveillant Reflective Keystroke capture Online evidence base CCTV monitoring Audio/video case capture GPS monitoring of movements Online discussion groups Internet use filtering & monitoring Specialist knowledge networks Call monitoring Tele & video conferencing Electronic case recording
  • 7. Technology implementation
    • Issues of access, reliability & media literacy
    • Supervision practice & Media Naturalness theory
    • Social construction of technology
      • embedded in particular practice situations
      • practitioners construct – and sometimes subvert – intended technology use
  • 8. Some issues
    • Do surveillance technologies have a place in the professional workplace and should we welcome their use to make business processes safe?
    • What is the role of the professional supervisor in an increasingly networked world?
    • Why is workplace privacy important, and how can it be secured?
    • How can technology best support reflective practice & professional development?
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