Julie Kane, Scottish Government, Digital Directorate | #DigiLead


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What are we doing now?

Julie, who heads the programme office for Scotland's Digital Future: Delivery of Public Services, will take delegates through the Government's stragegy for ensuring that public services can be delivered digitally, and that our people have access to the skills to benefit from digital.

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  • Sectoral StrategiesEhealth Strategy published in September 2011Local Government ICT Strategy: Delivering better services for communities published in January 2012Central Government DPS Strategy published January 2012FE/He ICT Strategy published February 2012Police and Fire to publish by the end of this year
  • Architecture PrinciplesCitizen/Customer FocusService design will be consumer centric and the on line experience delivered will be of an exceptionally high standard. Public services will be:Accessible via a range of media devices, and in formats suited to all end user capabilitiesPresented as a single entity to the end user, regardless of source organisationIntegrated into a shared approach to identity and authentication managementCompliant with local, national and international standardsPrivacy & OpennessPersonal data will be handled appropriately and securely across all systems, and managed in line with legal requirements, applicable standards and good practice. Public services will:Use common standards and approaches to collecting, storing, referencing and sharing data.Reuse those standards to share data across organisations in support of a better, simpler and singular view of government systems for the citizen.Support update and management of personal information by the citizen and businesses.Share and reuse data in support of research and analysis in contribution towards national outcomes.Skilled & Empowered WorkforceDelivery of high quality digital public services and the underpinning ICT systems will be supported by a skilled and supported workforce. Public Service delivery will be:Flexible in its approach to sourcing and sharing resources across organisations to optimise utilisation, effectiveness and efficiencySupportive of collaboration in developing and maintaining servicesSustainable through on going skills sharing and development across and between sectorsDesigned to encourage innovation, creativity and new ways of working.Collaboration & Value for MoneyCollaboration will be the default choice in design and delivery of services and associated ICT infrastructure. Public Services will:Adopt common interoperability and connectivity standards to support reuse and sharing of existing & proposed assetsConsolidate and converge it’s application portfolio where feasibleWhere cost effective, use transaction/usage based services, e.g. PAAS, SAASDemonstrate savings on ICT spend, delivered through a ‘joined up’ approach to ICT procurement.
  • Julie Kane, Scottish Government, Digital Directorate | #DigiLead

    1. 1. Scotland’s Digital Future Julie Kane @digitalscots
    2. 2. Scotland’s Digital Future – A Strategy for Scotland Scotland to be a world – leading digital nation by 2020 2 Digital Ambition Targets • That next generation broadband will be available to all by 2020, and significant progress will be made by 2015; and • That the rate of broadband uptake by people in Scotland should be at or above the UK average by 2013, and should be highest among the UK nations by 2015.
    3. 3. 4 Connected Work Streams Digital Connectivity Digital Participation Public Service Delivery Scotland is well positioned to take full advantage of all the opportunities of the digital age. Digital Economy
    4. 4. Scotland’s Digital Future: Delivery of Public Services • Strategy published September 2012 • Responds to: – Scotland’s Digital Future: Strategy for Scotland- March 2011 – McClelland Review of Public Sector ICT Infrastructure –June 2011 – Christie Commission – June 2011 • Public Sector wide digital public services ambitions underpinned by sectoral strategies
    5. 5. Principles • Citizen focus – User focus, common standards, – Mygovscot – Common approach to identity assurance • Privacy and openness – Data sharing, data linkage, open data • Workforce – Development of wider workforce and of ICT professionals, sharing capacity and supporting leadership • Collaboration and value for money – High-Level Operating Framework, Scottish Wide Area Network, Approach to procurement, Data centre consolidation, Green ICT, Measurements and benefits
    6. 6. User Focus: Digital Participation • Digital participation describes people's ability to gain access to digital technology, and understand how to use it creatively. • Digital an enabling technology that has the ability to be used in any setting and to transform business models, lifestyle and wellbeing.
    7. 7. User Focus: The numbers • The majority of people in Scotland have access to the internet (82%) and they tend to make above average use of the internet including accessing public services on line. (Ofcom CMR 2013) • It is a continuum stretching from basic inclusion at one end to a confident, fully enabled and digitally literate population at the other.
    8. 8. User Focus: The Offliners • The majority of those who do not access the internet are those; • On low incomes • With long term disability or health problems • Over 55 • In other words those most likely to be significant users of public services
    9. 9. Approaches to Inclusion Four barriers; • • • • Lack of confidence Lack of interest Affordability Physical Access Can be countered through; • Practical intervention • Communication and persuasion
    10. 10. Practical interventions • Affordability & Physical Access – Extension of infrastructure – Affordable technical solutions – Workplace learning – Increasing physical access in libraries, community hubs etc. with suitable support
    11. 11. Communication and persuasion • Targeted campaigns • Trusted advocates e.g. volunteers, intergenerational learning, care workers • Real time demonstrations of the direct benefits of on line tools in advice settings Next 12 months: • • • • Prototype a range of solutions that ; Deliver sustainable business models Demonstrate best practise in delivering support Make effective use of resources and learn lessons from previous initiatives • Improve employability • Increase skills levels
    12. 12. Mygovscot Mygov will: • give people in Scotland clearer access to the public services available to them, no matter which organisation provides them. • provide a platform for public sector partners to redesign digital services around the user based on collaborative development and shared use of standards and design principles • Direct users to services and integrate services that are designed or redesigned for common delivery across Scotland e.g. ePlanning • For people, businesses and visitors, a trusted online place to help manage the day to day tasks associated with life and work in Scotland.
    13. 13. Mygovscot Services - the provision of information to assist citizens engage with the public sector, Transactions – the exchange of information, money, goods and permission between citizens and the public sector. Potential cost savings clearly a driver – published figures indicate that it costs more than £8 for a face to face transaction but just 15p for an online transaction. UK Government estimates the potential cost savings from digital delivery is expected to be £1.8 billion a year for UK central government services alone.
    14. 14. Identity Assurance and Authentication Objective A common approach to identity assurance across the public sector will provide easy access to on-line services avoiding need for a user to have multiple sets of credentials and allowing a “tell me once” approach to provision and updating of basic data Context • Supports the “digital first” ambitions in Scotland’s Digital Future: Delivery of Public Services Current position • Short term working group set up and eHealth contributed to the discussion and findings • Report agreed and recommendations will be submitted to Ministers shortly. This will be circulated for comment and will include recommendations on consultation.
    15. 15. Workforce Leadership Three key programmes to ensure we can embed digital in delivering our public services: Digital Champions Development Programme • “champion the digital agenda within their own organisations and collectively act with real enthusiasm to drive the innovative use of digital technology and tools to meet our public services objectives across Scotland” • Cohort 1 Oct 2013 / Cohort 2 March 2014 • Formal events, mentoring, case studies • Developing current and future digital champions
    16. 16. Workforce Leadership Scottish Government Digital Leaders • Embed digital within policy and portfolio development • Share best practice and promote opportunities to engage with stakeholders Top Talent for Public Sector ICT Workforce • Partnership programme with SOCITM and IBM • Developing ICT Leaders of the future • Mentoring and development opportunities
    17. 17. High Level Operating Framework Background • Commitment made within the strategy Scotland’s Digital Future – Delivery of Public Services What is it? • It is a BLUEPRINT for all parts of the public sector in Scotland and includes internal services, shared services and public facing services • public sector organisations to follow when delivering their ICT solutions • provides guidance on how to design, develop and deliver future digital public services • Framework to recognise the People issues as well as the technology; specifically change management and capability (staff and end users)
    18. 18. Measurement and Benefits Are we meeting the needs of citizens and businesses ? This quadrant will focus on measures that show that the strategy is making a difference to things that matter to the users of public services Are we enabling joinedup public services? This quadrant will focus on measures that show the strategy is helping public sector organisations work together and share information to deliver more user centric, outcome focussed services. Are we achieving financial and carbon savings? This quadrant will focus on measures that show the strategy is helping our ICT services and the wider public services they support, become more efficient in financial and carbon terms Are we developing the workforce to deliver our ambitions? This quadrant will focus on measures that show our ICT and wider public sector workforce have the skills, capacity and support to deliver on the strategy
    19. 19. Summary When we succeed the people of Scotland will: • Find it easy to access digital services and be confident in doing so because – Services are well designed and useable – There is a choice of channels to access them – Assistance is available to those who need it • Experience services which continually improve because providers act of the feedback and performance analysis that digital technologies allow where needs are complex, receive a response that is coordinated and personalised through effective and appropriate use of information and the supporting technology • Be confident that services are resilient and that personal information will be kept secure
    20. 20. get in touch @digitalscots view the strategy scotland.gov.uk/digitalpublicservices find out more youtube.com/scottishgovernment