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Professionalism

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  • 1. EDUCATION AND TRAINING SERVICES SECTION GEORGIA DEPARTMENT OF HUMAN SERVICES DIVISION OF FAMILY AND CHILDREN SERVICES Staff Development ******************* ProfessionalismDeveloped For: Georgia Division of Family and Children Services Education and Training Services Section Curriculum Developer: Denise Wells NEXT
  • 2. PROFESSIONALISM: Objectives MODULE 1At the end of this session, you will be able to:• Distinguish appropriate attire & grooming.• Recognize and identify desirable personal qualities required in an office.• List habits for conducting business while maintaining customer privacy.HOME PREV NEXT p. 1 of 18 - PROFESSIONALISM
  • 3. PROFESSIONALISMLesson 1: AppearanceThe first step inshowing professionalism Business Business Casualis appearance. We onlyhave one opportunity tomake a good firstimpression.Most offices requireeither business or casualattire.It is important to ALWAYSadhere to agency policyregarding attire. Source: Microsoft Clip Art GalleryHOME PREV NEXT p. 2 of 18 - PROFESSIONALISM
  • 4. PROFESSIONALISMLesson 1: AppearanceKeep in mind that if youwork in an office, the Business Business Casualfollowing items are NEVERappropriate for work:• Tank or halter tops• Midriffs• Muscle shirts• Items with profane or obscene wording.Click on each item to your right to learnAbout acceptable options for both male andFemale business and casual styles. Source: Microsoft Clip Art GalleryHOME PREV NEXT p. 3 of 18 - PROFESSIONALISM
  • 5. PROFESSIONALISMLesson 2: Personal Qualities There are three personal qualities needed in any office setting: • Attitude • Knowledge • Willingness to HelpHOME PREV NEXT p. 4 of 18 - PROFESSIONALISM
  • 6. PROFESSIONALISMLesson 2: Personal Qualities Attitude Bottom line, if you desire positive results you must give positive input. Negative input will ensure negative results and negative feedback from others. Remember that someone with a negative attitude affects the whole team. Likewise, someone with a positive attitude can help to eventually remove negative behaviors.HOME PREV NEXT p. 5 of 18 - PROFESSIONALISM
  • 7. PROFESSIONALISMLesson 2: Personal Qualities Attitude A bad attitude, is, without reservation, the most detracting of all interpersonal traits! - Earl Nightingale Take a moment to complete this brief exercise to determine whether you are a positive or negative person. Launch Positive or Negative Attitude Exercise Source: Developed 2008 for Mind Tools Ltd.HOME PREV NEXT p. 6 of 18 - PROFESSIONALISM
  • 8. PROFESSIONALISMLesson 2: Personal Qualities Knowledge Knowledgeable staff create a winning situation for all involved because they ensure the following: • Faster service times • Efficient handling of cases • Accurate solutions • Timely processing and reviewsHOME PREV NEXT p. 7 of 18 - PROFESSIONALISM
  • 9. PROFESSIONALISMLesson 2: Personal Qualities Willingness to Help Employees who show a consistent willingness to help others are seen as more: • Trustworthy • Worthy of promotion • Committed to the team • Dedicated to enhancing the team performanceHOME PREV NEXT p. 8 of 18 - PROFESSIONALISM
  • 10. PROFESSIONALISMLesson 3: PrivacyBecause of the nature of the work we do, weare often responsible for handling a client’spersonal information.It is vital for both the client and agency thatmaximum efforts are used to safeguard allpersonal information received.HOME PREV NEXT p. 9 of 18 - PROFESSIONALISM
  • 11. PROFESSIONALISMLesson 3: PrivacyKey Areas Related to Privacy for the Client:• Social Security Information• Sensitive Documents• Data Entry ScreensHOME PREV NEXT p. 10 of 18 - PROFESSIONALISM
  • 12. PROFESSIONALISMLesson 3: PrivacySocial Security InformationWhen handling client Social Security information, it ismost important that special care be taken to keepthis information confidential and out of sight.Identity theft is a huge concern and our staff have totake due diligence to protect clients frominfringement.HOME PREV NEXT p. 11 of 18 - PROFESSIONALISM
  • 13. PROFESSIONALISMLesson 3: PrivacySensitive DocumentsProtect clients from identity theft and otherviolations by shredding sensitive documents theyhave submitted such as receipts, bills, credit cardinformation, etc.HOME PREV NEXT p. 12 of 18 - PROFESSIONALISM
  • 14. PROFESSIONALISMLesson 3: PrivacyData Entry ScreensBe mindful of other clients gaining access toinformation you are entering into a computer. Besure to activate a screen saver if you must step awayfrom your terminal for any reason.HOME PREV NEXT p. 13 of 18 - PROFESSIONALISM
  • 15. PROFESSIONALISMLesson 3: PrivacyKey Areas Related to Personal Privacy:• Personal Calls• Email & Computer Monitoring• Secure Web sites• PasswordsHOME PREV NEXT p. 14 of 18 - PROFESSIONALISM
  • 16. PROFESSIONALISMLesson 3: PrivacyPersonal CallsKeep in mind that there is very little privacy at work.The best way to ensure private telephone calls atwork is by using your personal cellular phone. (Keeppersonal calls to a minimum, though).Assume that calls made using agency phone lines arebeing monitored.HOME PREV NEXT p. 15 of 18 - PROFESSIONALISM
  • 17. PROFESSIONALISMLesson 3: PrivacyEmail & Computer MonitoringEmployers have complete access to all emails andcomputers files. Think of them as a permanentpaper trail.Some employers even use computer software thatallows them to track internet usage and emails, viewfiles stored on terminals or hard disks and even showwhat you are currently working on. Always assumeyour work is being monitored.HOME PREV NEXT p. 16 of 18 - PROFESSIONALISM
  • 18. PROFESSIONALISMLesson 3: PrivacySecure Web sitesThere are things you can do to protect yourself and the agency when going online.Have the Information Technology (IT) departmentinstall malware protection on your system.Also, visit secure sites. You will know that a site issecure if you see https:// in the address bar ratherthan simply http:// when you are web surfing.HOME PREV NEXT p. 17 of 18 - PROFESSIONALISM
  • 19. PROFESSIONALISMLesson 3: PrivacyPasswordsWhen creating a password, choose a long, butmemorable one. Make sure it is easy for your toremember but difficult for someone else to guess.Remember that no one will ever contact you to askfor your password or pin numbers. Should youreceive any such requests, always ignore them.HOME PREV NEXT p. 18 of 18 - PROFESSIONALISM
  • 20. PROFESSIONALISM: END This is the end of the module. Click HERE to return to the main menu. MainHOME Menu PREV NEXT