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Knowledge management as a support to enterprise solution - EPS

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Knowledge management as a support to enterprise solution - Enterprise Planning System

Knowledge management as a support to enterprise solution - Enterprise Planning System

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  • 1. Knowledge Management as a support to enterprise solution Presented by: Neha Kumar (A029) Rashi Kapur (A039) Sonal Rajadhyax (A050) Tarannoom Rehmani (A053) Yuvraj Tandon (A059)
  • 2. Types of Knowledge Tacit Knowledge – Knowledge that is available with people. It is not recorded or available as a hard copy. It is developed out of personal and professional experience.  Explicit Knowledge – Knowledge that is available in a recorded format. Egs.) Company guidebooks, policy documentations etc. 
  • 3. What is KMS? It is an ERP system that helps to collect, collate and present knowledge in an appropriate manner  It is an ERP2 implementation  KMS assists organizations to intelligibly management knowledge that is generated, using the right technology 
  • 4. Why KMS? Provides strategic advantage  Helps to reduce investment in time and money to find solutions  Provides a value addition for customer by delivering faster and better outcomes in same price  Ensures higher efficiency, better insights and improvement in products and services 
  • 5. Company Profile MNC providing information technology, consulting and BPO services  Customers include banking, insurance, healthcare, educa tion, product engineering services, energy and utilities and independent software vendors. 
  • 6. Need for KMS in Company Company is an IT service based company  Success of organization depends upon effective and efficient delivery of customer expectations  Different technologies used in different projects should be leveraged across the organization  Best practices and management techniques used across projects should be leveraged 
  • 7. Requirement Analysis AS IS Scenario:  Basic Structure in the organization – Organization -> Business Unit ->Accounts >Individual project(s) Current information flow is only limited to within Accounts (SILOS effect)  Technologies, best practices and knowledge used in other projects was not available throughout the organization 
  • 8. Requirement Analysis TO BE Scenario:  Removal of SILOS effect  Free flow of knowledge within the organization
  • 9. Business Solutions Internally developed software to support KMS  Teams were associated with development and maintenance of KMS database, user interface and to manage scalability and flexibility. 
  • 10. Implementation and Feasibility Strategy  Understanding the company’s structure i.e. Organization -> Business Unit ->Accounts >Individual project(s) Understanding potential knowledge from each link in the structure  Determining the required resources to be applied in the KMS implementation  Change Management 
  • 11. Planning for Implementation Adopted Parallel and Big Bang approach  Change Management to be achieved through heavy branding and advertising of new look and feel  Implementation to be released through Big Bang  Parallel Approach adopted for easier transition of employees to use new KMS 
  • 12. Roles and Responsibilities of Stakeholders Major stakeholders in organization KMS – Employees  Employees responsible to create CoP (Communities of Practice)  Different Roles and Responsibilities in CoP:   Owner – Identification of team members, SPOC for CoP, Drives CoP’s activity plan  Sponsor – Member of Senior Leadership, Forms vision of CoP, taps into knowledge pool of CoP for wealth creation  Web Researchers – Search for relevant criteria, Create knowledge repositories for CoP  Content Creators – Create and Synthesize content for CoP to be shared with organization  Members – Participants in all CoP activities, Active contributors
  • 13. Management Challenges Management wished to implement a KMS  Challenges faced by Management:  Convincing BU heads to share knowledge Convince clients of their data integrity
  • 14. Technical Challenges Authorization and Authentication to use KMS  Data and Knowledge access controls  Hardware requirements – number of dedicated servers, network considerations, scalability etc  Constant changes to support new features and maintenance activities 
  • 15. People Challenges Acceptance of new culture of knowledge sharing  Changing outlook of employees to understand benefits of sharing knowledge across the whole organization 
  • 16. IT Infrastructure Dedicated KMS Servers  KMS data entry servers  Authentication and Authorization Controls  Access Level controls within the CoP 
  • 17. SWOT Analysis STRENGTHS - Builds Talent - Essential Business Asset - Combining of Tacit and Explicit knowledge OPPORTUNITIES - Quality Maximization and Cost Minimization - Application of unique knowledge to obtain market advantage WEAKNESS - Knowledge is abstract - Knowledge cannot be measured - Difficult to assess THREATS - Creation of shield to protect knowledge database -Improvisation on techniques to share information - Knowledge Security
  • 18. PEST Analysis POLITICAL - Customer Legalities, Rules and Regulations w.r.t knowledge sharing SOCIAL - Co-operation of management, customers and employees - Change in outlook to use KMS ECONOMIC - Monetary value attached to knowledge by customer - Knowledge is a valued asset TECHNICAL - Sustenance of knowledge in different formats - Scalability - Real time knowledge sharing - Usability should be easy
  • 19. Future Scope Access through different mediums like mobile phones  Stringent and effective checks so irrelevant data is not uploaded  Streamlined and Easier process to upload knowledge  Complete removal of BU and Account SILOS  Removal of Data Redundancy  Implementation of interesting ways to keep employees enthused to use KMS 
  • 20. Conclusion KMS implementation bridged gaps of knowledge in organization at BU, account and individual project level  Information about new technologies and techniques now shared more effectively  Not full blown implementation, but current KMS implementation is already successful 
  • 21. References http://www.unc.edu/~sunnyliu/inls258/I ntroduction_to_Knowledge_Managem ent.html  http://www.knowledgeonecorp.com/ne ws/pdfs/A%20Knowledge%20Manage ment%20System%20%20A%20Discourse.pdf  Organization’s intranet: http://ispace.igate.com 