1    SESSION 2011-12
AcknowledgementsIf words are considered to be signs of gratitude then let these words Convey the very sameMy sincere grati...
CONTENTSSr. No.   Subject Covered                                      Page No.     1    Acknowledgements                 ...
17                                    69         Data Analysis    18   Comparison With SBI              79    19   SWOT An...
EXECUTIVE SUMMARYPrivate banking is a concept which is new and fast emerging in the world of banking wherechanges have bec...
Research objective1. To draw the comparative analysis of ICICI BANK Ltd with SBI etc.2. To identify the major attributes o...
BANKING STRUCTURE IN INDIA                                  Scheduled Banks in India                              (A) Sche...
These new banks have brought in state-of-the-art technology and aggressively marketed theirproducts. The Public sector ban...
HISTORY OF BANKING IN INDIAWithout a sound and effective banking system in India it cannot have a healthy economy.The bank...
Phase IThe General Bank of India was set up in the year 1786. Next came Bank of Hindustan andBengal Bank. The East India C...
Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country wasnationalized.Second phase of nationaliz...
The financial system of India has shown a great deal of resilience. It is sheltered from anycrisis triggered by any extern...
Major Banks in IndiaABN-AMRO Bank                             Indian Overseas BankAbu Dhabi Commercial Bank               ...
Fact Files of Banks in IndiaThe first, the oldest, the largest, the biggest, get all such types of information‘s about Ban...
India and serving the customers for the last 132 yearsThe first Indian commercial bank which was wholly owned and Central ...
PUBLIC SECTOR BANKS   Among the Public Sector Banks in India, United Bank of India is one of the 14 majorbanks, which were...
Punjab & Sind Bank       Punjab National Bank       Syndicate Bank       UCO Bank       Union Bank of India       United B...
PRIVATE SECTOR BANKS:Private banking in India was practiced since the beginning of banking system in India. Thefirst priva...
IndusInd BankING Vysya BankJammu & Kashmir BankKarnataka BankKarur Vysya BankLaxmi Vilas BankSouth Indian BankUnited Weste...
INDIAN BANKING INDUSTRY  The Indian banking market is growing at an astonishing rate, with Assets expected to reachUS$1 tr...
report. ―The banking industry should focus on having a small number of large players that cancompete globally rather than ...
OVERVIEWICICI Bank (formerly Industrial Credit and Investment Corporation of India). ICICILimited was established in 1955 ...
ICICI Bank (BSE: ICICI) ( Industrial Credit and Investment Corporation of India) isIndias largest private sector bank in m...
ICICI Bank currently has subsidiaries in the United Kingdom, Russia and Canada,branches in Singapore, Bahrain, Hong Kong, ...
In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger ofICICI and two of its wholly owned r...
CustomerICICI bank targets all segment of customer with various types of products and services. Iinteracted with a a lot o...
The customer would be required to cooperate with ICICI bank in order to ensure the securityof the information, and it is r...
CompetitorThe main competitor of is ICICI bank is SBI because this bank is totally taken by governmentafter this bank HDFC...
emphasis on reducing the huge manpower through Golden handshake schemes andcomputerizing its operations.The State Bank Gro...
EnvironmentAn employer the bank extends a lot of authority along with justified accountability to you.The working culture ...
BUSINESS OBJECTIVES:VisionTo be the leading provider of financial services in India and a major global bank.Mission    We...
ICICI account holders can transfer funds to those who do not have a bank account. ICICIbank is strongly committed to prote...
State Bank of India is the largest bank in India. It is also, measured by the number of branchoffices and employees, the s...
ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It willextend a fast track gr...
Mr. R.K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP packagefor the SMEs that bundled the server...
Insurance Regulatory and Development Authority on 24th November 2000. It commencedcommercial operation from 19th December ...
Corporate Office:ICCI Prulife Towers,1089, Appasahab Marathe Marg,Prabhadevi,Mumbai 400 025.Telephone Number: 022-462 1600...
   Mr. Chandran Ratnaswami, Chairman                                 Ms. Kalpana Morparia, Director                     ...
Motor InsuranceAs Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, thepolicies offered by va...
RetailThe Retail channel consists of sales executves, sales officers, brokers and agents. They are theone who are in direc...
TechnologyICICI use many type of advance technological software like Pinnacle 7.0 andPinnacle7.016.Among from this softwar...
pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP packagealso came pre-configured. ICICI...
ERP Systems IntegrationPinnacle Software Solutions has the expertise and experience to assist you with yourenterprise syst...
ICICI GROUPICICI VENTUREICICI Venture is the largest and one of the most successful private equity and Venture capitalmana...
portion of the fund‘s corpus is also from International development financial institutions andinternational funds.The comp...
ICICI Securities Inc. is also registered with the Financial Services Authority, UK (FSA) andthe Monetary Authority of Sing...
(26%). The company was granted certificate of registration for carrying business, byInsurance Regulatory and Development A...
ICICI LOMBARDICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICIBank Limited and the US...
covering a list of critical illnesses. They also have a basic Personal Accident Plan whichcovers against accidents. ICICI ...
NRI ServicesICICI Lombard has developed insurance policies for Non-resident Indians that can be bought,renewed and tracked...
Technology Used in ICICI BankIn the era of globalization each and every sector faced the stiff competition from theirrival...
The country‘s middle class accounts for over 320 million people. In correlation with thegrowth of the economy, rising inco...
Trade Services              Electronic Funds   Forex service               Transfer   Branch Locater              Online P...
Funds Transfer Cheques/DDs/TCsInvestment & Insurances                   LoansMutual Funds                  Home LoansInsur...
PRODUCTICICI Bank offers wide variety of Deposit Products to suit your requirements. Coupled withconvenience of networked ...
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  1. 1. 1 SESSION 2011-12
  2. 2. AcknowledgementsIf words are considered to be signs of gratitude then let these words Convey the very sameMy sincere gratitude to ICICI BANK for providing me with an opportunity to work withBANK and giving necessary directions on doing this project to the best of my abilities.I am highly indebted to Mr.Remay Verma, Branch Manager company project guide, whohas provided me with the necessary information and also for the support extended out tome in the completion of this report and his valuable suggestion and comments on bringingout this report in the best way possible.I also thank …………, Dr. AJAY SRIVASTAV(HOD), who has sincerely supported mewith the valuable insights into the completion of this project. 2 SESSION 2011-12
  3. 3. CONTENTSSr. No. Subject Covered Page No. 1 Acknowledgements 2 2 Executive Summary 4 3 My Project Objective 7 4 Banking Structure in India 8 5 Introduction 9 6 10 History of Banking in India 7 17 Bank In India 8 19 Fact Files of Banks in India 9 Indian Banking Industries 26 10 ICICI Bank 28 11 ICICI Group 33 12 Technology used in ICICI Bank 39 13 Product and Customer segments 41 11 Product 44 14 SWOT Analysis 55 15 Research Methodology 57 Company Efforts To Ensure Customer Satisfaction 16 59 3 SESSION 2011-12
  4. 4. 17 69 Data Analysis 18 Comparison With SBI 79 19 SWOT Analysis(comparative) 87 20 Questionnaire 93 21 Finding 98 22 Suggestion 9923 Conclusion 102 24 Bibliography 1034 SESSION 2011-12
  5. 5. EXECUTIVE SUMMARYPrivate banking is a concept which is new and fast emerging in the world of banking wherechanges have become a necessity in order for banks to survive in this competitiveenvironment vis-à-vis not only from the public and private sector banks but also from theforeign banks. The objective of the research is to explore the various products, which aprivate banker deals into and the systematic process involved to match client requirementswith the right kind of product.Through this research one of the main objectives is to explore the reason why most of thebanks are injecting private banking as business profile to their set of service offerings.Though private banking evolved in late 80‘s in Asia, in India its not more than 5 years old.ICICI started it in Aug 2002 and since then it has been a remarkable success. Today there areenormous solutions to cater client needs but what suits best to a client is where privatebanking fits in. Every client will have different needs, liking and preferences. So a customizedportfolio for every client is the need of the day.This research will highlight more on the product portfolio of ICICI Private Banking, how theyhave changed or innovatively structured to be attractive and competitive. 5 SESSION 2011-12
  6. 6. Research objective1. To draw the comparative analysis of ICICI BANK Ltd with SBI etc.2. To identify the major attributes of customer satisfaction.3. To study customer perception about ICICI BANK Ltd.4. To identify and study the various ways of ensuring customer satisfaction adopted by ICICIBANK Vs HDFC & SBI. 6 SESSION 2011-12
  7. 7. BANKING STRUCTURE IN INDIA Scheduled Banks in India (A) Scheduled Commercial Banks Public sector Banks Private sector Foreign Banks in Regional Rural Bank Banks India (28) (27) (29) (102) Nationalized Old Private Bank Banks Other Public New Private Sector Banks Banks (IDBI) SBI and its Associates (B) Scheduled Cooperative Banks Scheduled Urban Cooperative Scheduled State Cooperative Banks (55) Banks (31)Here we more concerned about private sector banks and competition among them. Today, thereare 27 private sector banks in the banking sector: 19 old private sector banks and 8 new privatesector banks. 7 SESSION 2011-12
  8. 8. These new banks have brought in state-of-the-art technology and aggressively marketed theirproducts. The Public sector banks are facing a stiff competition from the new private sectorbanks.The banks which have been setup in the 1990s under the guidelines of the NarasimhamCommittee are referred to as NEW PRIVATE SECTOR BANKS. INTRODUCTION The banking section will navigate through all the aspects of the Banking System in India. It will discuss upon the matters with the birth of the banking concept in the country to new players adding their names in the industry in coming few years. The banker of all banks, Reserve Bank of India (RBI), the Indian Banks Association (IBA) and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been well defined under three separate heads with one page dedicated to each bank. However, in the introduction part of the entire banking cosmos, the past has been well explained under three different heads namely: History of Banking in India Nationalization of Banks in India Scheduled Commercial Banks in India The first deals with the history part since the dawn of banking system in India. Government took major step in the 1969 to put the banking sector into systems and it nationalized 14 private banks in the mentioned year. This has been elaborated in Nationalization Banks in India. The last but not the least explains about the scheduled and unscheduled banks in India. Section 42 (6) (a) of RBI Act 1934 lays down the condition of scheduled commercial banks. The descriptions along with a list of scheduled commercial banks are given on this page. 8 SESSION 2011-12
  9. 9. HISTORY OF BANKING IN INDIAWithout a sound and effective banking system in India it cannot have a healthy economy.The banking system of India should not only be hassle free but it should be able to meet newchallenges posed by the technology and any other external and internal factors.For the past three decades Indias banking system has several outstanding achievements to itscredit. The most striking is its extensive reach. It is no longer confined to only metropolitansor cosmopolitans in India. In fact, Indian banking system has reached even to the remotecorners of the country. This is one of the main reasons of Indias growth process.The governments regular policy for Indian bank since 1969 has paid rich dividends with thenationalization of 14 major private banks of India.Not long ago, an account holder had to wait for hours at the bank counters for getting a draftor for withdrawing his own money. Today, he has a choice. Gone are days when the mostefficient bank transferred money from one branch to other in two days. Now it is simple asinstant messaging or dial a pizza. Money have become the order of the day.The first bank in India, though conservative, was established in 1786. From 1786 till today,the journey of Indian Banking System can be segregated into three distinct phases. They areas mentioned below: Early phase from 1786 to 1969 of Indian Banks Nationalization of Indian Banks and up to 1991 prior to Indian banking sector Reforms. New phase of Indian Banking System with the advent of Indian Financial & Banking Sector Reforms after 1991.To make this write-up more explanatory, I prefix the scenario as Phase I, Phase II and PhaseIII. 9 SESSION 2011-12
  10. 10. Phase IThe General Bank of India was set up in the year 1786. Next came Bank of Hindustan andBengal Bank. The East India Company established Bank of Bengal (1809), Bank of Bombay(1840) and Bank of Madras (1843) as independent units and called it Presidency Banks.These three banks were amalgamated in 1920 and Imperial Bank of India was establishedwhich started as private shareholders banks, mostly Europeans shareholders.In 1865 Allahabad Bank was established and first time exclusively by Indians, PunjabNational Bank Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913,Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bankof Mysore were set up. Reserve Bank of India came in 1935.During the first phase the growth was very slow and banks also experienced periodic failuresbetween 1913 and 1948. There were approximately 1100 banks, mostly small. To streamlinethe functioning and activities of commercial banks, the Government of India came up withThe Banking Companies Act, 1949 which was later changed to Banking Regulation Act 1949as per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested withextensive powers for the supervision of banking in India as the Central Banking Authority.During those day‘s public has lesser confidence in the banks. As an aftermath depositmobilization was slow. Abreast of it the savings bank facility provided by the Postaldepartment was comparatively safer. Moreover, funds were largely given to traders.Phase IIGovernment took major steps in this Indian Banking Sector Reform after independence. In1955, it nationalized Imperial Bank of India with extensive banking facilities on a large scaleespecially in rural and semi-urban areas. It formed State Bank of India to act as the principalagent of RBI and to handle banking transactions of the Union and State Governments all overthe country.Seven banks forming subsidiary of State Bank of India was nationalized in 1960 on 19th July,1969, major process of nationalization was carried out. It was the effort of the then Prime 10 SESSION 2011-12
  11. 11. Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country wasnationalized.Second phase of nationalization Indian Banking Sector Reform was carried out in 1980 withseven more banks. This step brought 80% of the banking segment in India under Governmentownership.The following are the steps taken by the Government of India to Regulate BankingInstitutions in the Country: 1949: Enactment of Banking Regulation Act. 1955: Nationalization of State Bank of India. 1959: Nationalization of SBI subsidiaries. 1961: Insurance cover extended to deposits. 1969: Nationalization of 14 major banks. 1971: Creation of credit guarantee corporation. 1975: Creation of regional rural banks. 1980: Nationalization of seven banks with deposits over 200 crore.After the nationalization of banks, the branches of the public sector bank India rose toapproximately 800% in deposits and advances took a huge jump by 11,000%.Banking in the sunshine of Government ownership gave the public implicit faith and immenseconfidence about the sustainability of these institutions.Phase IIIThis phase has introduced many more products and facilities in the banking sector in itsreforms measure. In 1991, under the chairmanship of M Narasimham, a committee was set upby his name which worked for the liberalization of banking practices.The country is flooded with foreign banks and their ATM stations. Efforts are being put togive a satisfactory service to customers. Phone banking and net banking is introduced. Theentire system became more convenient and swift. Time is given more importance than money. 11 SESSION 2011-12
  12. 12. The financial system of India has shown a great deal of resilience. It is sheltered from anycrisis triggered by any external macroeconomics shock as other East Asian Countriessuffered. This is all due to a flexible exchange rate regime, the foreign reserves are high, thecapital account is not yet fully convertible, and banks and their customers have limitedforeign exchange exposure.BANKS IN INDIAIn India the banks are being segregated in different groups. Each group has their own benefitsand limitations in operating in India. Each has their own dedicated target market. Few of themonly work in rural sector while others in both rural as well as urban. Many even are onlycatering in cities. Some are of Indian origin and some are foreign players.All these details and many more is discussed over here. The banks and its relation with thecustomers, their mode of operation, the names of banks under different groups and other suchuseful information‘s are talked about.One more section has been taken note of is the upcoming foreign banks in India. The RBI hasshown certain interest to involve more of foreign banks than the existing one recently. Thisstep has paved a way for few more foreign banks to start business in India. 12 SESSION 2011-12
  13. 13. Major Banks in IndiaABN-AMRO Bank Indian Overseas BankAbu Dhabi Commercial Bank IndusInd BankAmerican Express Bank ING Vysya BankAndhra Bank Jammu & Kashmir BankAllahabad Bank JPMorgan Chase BankBank of Baroda Karnataka BankBank of India Karur Vysya BankBank of Maharastra Laxmi Vilas BankBank of Punjab Oriental Bank of CommerceBank of Rajasthan Punjab National BankBank of Ceylon Punjab & Sind BankBNP Paribas Bank Scotia BankCanara Bank South Indian BankCatholic Syrian Bank Standard Chartered BankCentral Bank of India State Bank of India (SBI)Centurion Bank State Bank of Bikaner & JaipurChina Trust Commercial Bank State Bank of HyderabadCiti Bank State Bank of IndoreCity Union Bank State Bank of MysoreCorporation Bank State Bank of SaurastraDena Bank State Bank of TravancoreDeutsche Bank Syndicate BankDevelopment Credit Bank Taib BankDhanalakshmi Bank UCO BankFederal Bank Union Bank of IndiaHDFC Bank United Bank of IndiaHSBC ICICI Bank United Bank Of IndiaIDBI Bank United Western BankIndian Bank UTI Bank 13 SESSION 2011-12
  14. 14. Fact Files of Banks in IndiaThe first, the oldest, the largest, the biggest, get all such types of information‘s about Bankingin India in this section.The first bank in India to be given an ISO Certification Canara BankThe first bank in Northern India to get ISO 9002 certification for Punjab and Sindtheir selected branches BankThe first Indian bank to have been started solely with Indian Punjab Nationalcapital BankThe first among the private sector banks in Kerala to become a South Indian Bankscheduled bank in 1946 under the RBI ActIndias oldest, largest and most successful commercial bank,offering the widest possible range of domestic, international and State Bank of IndiaNRI products and services, through its vast network in India andoverseasIndias second largest private sector bank and is now the largest The Federal Bankscheduled commercial bank in India LimitedBank which started as private shareholders banks, mostly Imperial Bank ofEuropeans shareholders IndiaThe first Indian bank to open a branch outside India in London in Bank of India,1946 and the first to open a branch in continental Europe at Paris founded in 1906 inin 1974 MumbaiThe oldest Public Sector Bank in India having branches all over Allahabad Bank 14 SESSION 2011-12
  15. 15. India and serving the customers for the last 132 yearsThe first Indian commercial bank which was wholly owned and Central Bank ofmanaged by Indians IndiaBank of India was founded in 1906 in Mumbai. It became the first Indian bank to open abranch outside India in London in 1946 and the first to open a branch in continental Europe atParis in 1974. 15 SESSION 2011-12
  16. 16. PUBLIC SECTOR BANKS Among the Public Sector Banks in India, United Bank of India is one of the 14 majorbanks, which were nationalized on July 19, 1969. Its predecessor, in the Public Sector Banks,the United Bank of India Ltd., was formed in 1950 with the amalgamation of four banks viz.Camilla Banking Corporation Ltd. (1914), Bengal Central Bank Ltd. (1918), Camilla UnionBank Ltd. (1922) and Hooghly Bank Ltd.(1932). Oriental Bank of Commerce (OBC), Government of India Undertaking offers Domestic,NRI and Commercial banking services. OBC is implementing a GRAMEEN PROJECT inDehradun District (UP) and Hanumangarh District (Rajasthan) disbursing small loans. ThisPublic Sector Bank India has implemented 14 point action plan for strengthening of creditdelivery to women and has designated 5 branches as specialized branches for womenentrepreneurs.The following are the list of Public Sector Banks in India Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharastra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Oriental Bank of Commerce 16 SESSION 2011-12
  17. 17. Punjab & Sind Bank Punjab National Bank Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya BankList of State Bank of India and its subsidiary, a Public Sector Banks State Bank of India o State Bank of Bikaner & Jaipur o State Bank of Hyderabad o State Bank of Indore o State Bank of Mysore o State Bank of Saurastra o State Bank of Travancore 17 SESSION 2011-12
  18. 18. PRIVATE SECTOR BANKS:Private banking in India was practiced since the beginning of banking system in India. Thefirst private bank in India to be set up in Private Sector Banks in India was IndusInd Bank. Itis one of the fastest growing Bank Private Sector Banks in India. IDBI ranks the tenth largestdevelopment bank in the world as Private Banks in India and has promoted world classinstitutions in India.The first Private Bank in India to receive an in principle approval from the Reserve Bank ofIndia was Housing Development Finance Corporation Limited, to set up a bank in the privatesector banks in India as part of the RBIs liberalization of the Indian Banking Industry. It wasincorporated in August 1994 as HDFC Bank Limited with registered office in Mumbai andcommenced operations as Scheduled Commercial Bank in January 1995.ING Vysya, yet another Private Bank of India was incorporated in the year 1930. Bangalorehas a pride of place for having the first branch inception in the year 1934. With successiveyears of patronage and constantly setting new standards in banking, ING Vysya Bank hasmany credits to its account.List of Private Banks in India Bank of Punjab Bank of Rajasthan Catholic Syrian Bank Centurion Bank City Union Bank Dhanalakshmi Bank Development Credit Bank Federal Bank HDFC Bank ICICI Bank IDBI Bank 18 SESSION 2011-12
  19. 19. IndusInd BankING Vysya BankJammu & Kashmir BankKarnataka BankKarur Vysya BankLaxmi Vilas BankSouth Indian BankUnited Western Bank 19 SESSION 2011-12
  20. 20. INDIAN BANKING INDUSTRY The Indian banking market is growing at an astonishing rate, with Assets expected to reachUS$1 trillion by 2010. An expanding economy, middle class, and technologicalinnovations are all contributing to this growth. The country‘s middle class accounts for over 320 million People. In correlation with thegrowth of the economy, rising income levels, increased standard of living, and affordability ofbanking products are promising factors for continued expansion.The Indian banking market is growing at an astonishing rate, with Assets expected to reachUS$1 trillion by 2010. An expanding economy, middle class, and technologicalinnovations are all contributing to this growth.The Indian banking Industry is in the middle of an IT revolution, Focusing on theexpansion of retail and rural banking. Players are becoming increasingly customer -centric in their approach, which has resulted in innovative methods of offering new bankingproducts and services. Banks are now realizing the importance of being a big playerand are beginning to focus their attention on mergers and acquisitions to take advantageof economies of scale and/or comply with Basel II regulation.―Indian banking industryassets are expected to reach US$1 trillion by 2010 and are poised to receive a greater infusionof foreign capital,‖ says Prathima Rajan, analyst in Celents banking group and author of the 20 SESSION 2011-12
  21. 21. report. ―The banking industry should focus on having a small number of large players that cancompete globally rather than having a large number of fragmented players."Type Private, BSE & NSE, NYSE 1955 (as Industrial credit andFounded Investment corporation of India) ICICI Bank Ltd., ICICI Bank Towers,Headquarters Bandra Kurla Mumbai, India N Vaghul, K.V. Kamath, ChandaKey people Kochhar, V Vaidyanathan, Madhabi Puri BankingIndustry Insurance Capital Markets and allied industries Loans, Credit Cards, Savings,Products Investment vehicles, Insurance etc.Revenue ▲ USD 5.79 billionTotal assets Rs. 3,997.95 billion (US$ 100 billion) at March 31, 2008. 21 SESSION 2011-12
  22. 22. OVERVIEWICICI Bank (formerly Industrial Credit and Investment Corporation of India). ICICILimited was established in 1955 by the World Bank, the Government of India and the IndianIndustry, for the promotion of industrial development in India by giving project and corporatefinance to the industries in India.ICICI Bank has grown from a development bank to a financial conglomerate and has becomeone of the largest public financial institutions in India. ICICI Bank has financed all the majorsectors of the economy, covering 6,848 companies and 16,851 projects. As of March 31,2000, ICICI had disbursed a total of Rs.1,13,070 crores, since inception.ICICI Bank Fact Files:Total assets: Rs.146,214 crore (December 31, 2004)Network: 530 branchesATMs: Over 1,880Abroad Subsidiaries: United Kingdom and CanadaAbroad branches: Singapore and BahrainRepresentative offices: United States, China, United Arab Emirates, and Bangladesh andSouth Africa. ICICI Bank is Indias second-largest bank with total assets of about Rs. 2,513.89 bn (US$56.3 bn) at March 31, 2006 and profit after tax of Rs. 25.40 bn (US$ 569 mn) for the yearended March 31, 2006 (Rs. 20.05 bn (US$ 449 mn) for the year ended March 31, 2005).ICICI Bank has a network of about 614 branches and extension counters and over 2,200ATMs. ICICI Bank offers a wide range of banking products and financial services tocorporate and retail customers through a variety of delivery channels and through itsspecialized subsidiaries and affiliates in the areas of investment banking, life and non-lifeinsurance, venture capital and asset management. ICICI Bank set up its international bankinggroup in fiscal 2002 to cater to the cross border needs of clients and leverage on its domesticbanking strengths to offer products internationally. 22 SESSION 2011-12
  23. 23. ICICI Bank (BSE: ICICI) ( Industrial Credit and Investment Corporation of India) isIndias largest private sector bank in market capitalization and second largest overall in termsof assets. Bank has total assets of about USD 100 billion (at the end of March 2008), anetwork of over 1,491 branches, 22 regional offices and 49 regional processing centers, about4,485 ATMs (at the end of September 2008), and 24 million customers (at the end of July2007). ICICI Bank offers a wide range of banking products and financial services to corporateand retail customers through a variety of delivery channels and specialized subsidiaries andaffiliates in the areas of investment banking, life and non-life insurance, venture capital andasset management. (These data are dynamic.) ICICI Bank is also the largest issuer of creditcards in India. ICICI Bank has got its equity shares listed on the stock exchanges at Kolkataand Vadodara, Mumbai and the National Stock Exchange of India Limited, and its ADRs onthe New York Stock Exchange (NYSE).The Bank is expanding in overseas markets and has the largest international balance sheetamong Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches andrepresentatives offices in 18 countries, including an offshore unit in Mumbai. This includeswholly owned subsidiaries in Canada, Russia and the UK (the subsidiary through which thehisave savings brand is operated), offshore banking units in Bahrain and Singapore, anadvisory branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representativeoffices in Bangladesh, China, Malaysia, Indonesia, South Africa, Thailand, the United ArabEmirates and USA. Overseas, the Bank is targeting the NRI (Non-Resident Indian) populationin particular.ICICI reported a 1.15% rise in net profit to Rs. 1,014.21 crore on a 1.29% increase in totalincome to Rs. 9,712.31 crore in Q2 September 2008 over Q2 September 2007. The bankscurrent and savings account (CASA) ratio increased to 30% in 2008 from 25% in 2007. 23 SESSION 2011-12
  24. 24. ICICI Bank currently has subsidiaries in the United Kingdom, Russia and Canada,branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International FinanceCenter and representative offices in the United States, United Arab Emirates, China, SouthAfrica and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bankis the most valuable bank in India in terms of market capitalization. ICICI Banks equity shares are listed in India on the Bombay Stock Exchange and theNational Stock Exchange of India Limited and its American Depositary Receipts (ADRs) arelisted on the New York Stock Exchange (NYSE). ICICI Bank has formulated a Code of Business Conduct and Ethics for its Directors andemployees. At June 5, 2006, ICICI Bank, with free float market capitalization of about Rs.480.00 billion (US$ 10.8 billion) ranked third amongst all the companies listed on the Indianstock exchanges. ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financialInstitution, and was its wholly owned subsidiary. ICICIs shareholding in ICICI Bank wasreduced to 46% through a public offering of shares in India in fiscal 1998, an equity offeringin the form of ADRs listed on the NYSE in fiscal 2000, ICICI Banks acquisition of Bank ofMadura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales byICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 atthe initiative of The World Bank, the Government of India and representatives of Indianindustry. The principal objective was to create a development financial institution for Providingmedium-term and long-term project financing to Indian businesses. In the 1990s, ICICItransformed its business from a development financial institution offering only project financeto a diversified financial service group offering a wide variety of products and services, bothdirectly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICIbecome the first Indian company and the first bank or financial institution from non-JapanAsia to be listed on the NYSE. 24 SESSION 2011-12
  25. 25. In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger ofICICI and two of its wholly owned retail finance subsidiaries, ICICI Personal FinancialServices Limited and ICICI Capital Services Limited, with ICICI Bank. The merger wasapproved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court ofGujarat at Ahmadabad in March 2002, and by the High Court of Judicature at Mumbai andthe Reserve Bank of India in April 2002. Consequent to the merger, the ICICI groupsfinancing and banking Operations, both wholesale and retail, have been integrated in a singleentity.Free float holding excludes all promoter holdings, strategic investments and Cross holdingsamong public sector entities. 25 SESSION 2011-12
  26. 26. CustomerICICI bank targets all segment of customer with various types of products and services. Iinteracted with a a lot of customers and collect their feedback on the given services ofcompany, and feedback are positive response from all point of view. Customers arebeneficiary from both sides monetary as well as non monetary. The bank targets to add nearly500,000 customers under the new scheme in the next one year and plans to offer auto loansthrough the new online channel in the future, ICICI Banks Executive Director, VVaidyanathan, said here."As of now, nearly 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who constitute nearly 70 per cent of our totalcustomer-base," Vaidyanathan said.Customers, opting for the service can also benefit from the quantum optima facility, whereinif the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed depositscheme, he said. The facility, which also enable customers to transact between an ICICI Bankaccount and accounts in other banks, is being offered free of cost, he said ICICI bank,presently, has above 2 crore customers. The lender opened nearly 470 branches in the lastfiscal. The lender has also plans to launch SMS n Cash scheme later this week under whichICICI account holders can transfer funds to those who do not have a bank account. ICICIbank is strongly committed to protecting the privacy of its customers and has taken allnecessary and reasonable measures to protect the confidentiality of the customer informationand its transmission through the world wide web and it shall not be held liable for disclosureof the confidential information when in accordance with this privacy commitment or in termsof the agreements, if any, with the customers.ICICI bank Endeavour‘s to safeguard and ensure the security of the information provided bythe customer. ICICI bank uses 128-bit encryption, for the transmission of the information,which is currently the permitted level of encryption in India. When the information providedby the customers is not transmitted through this encryption, the customers system (ifconfigured accordingly) will display an appropriate message ensuring the best level of secrecyfor the customers information. 26 SESSION 2011-12
  27. 27. The customer would be required to cooperate with ICICI bank in order to ensure the securityof the information, and it is recommended that the customers necessarily choose theirpasswords carefully such that no unauthorized access is made by a third party. To make thepassword complex and difficult for others to guess, the customers should use combination ofalphabets, numbers and special characters (like! @, #, $ etc.). The customers shouldundertake not to disclose their password to anyone or keep any written or other record of thepassword such that a third party could access it.  ICICI bank undertakes not to disclose the information provided by the customers to any person, unless such action is necessary to:  Conform to legal requirements or comply with legal process;  Protect and defend ICICI banks or its affiliates rights, interests or property;  Enforce the terms and conditions of the products or services; or  Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons. 27 SESSION 2011-12
  28. 28. CompetitorThe main competitor of is ICICI bank is SBI because this bank is totally taken by governmentafter this bank HDFC bank is the main competitor of ICICI bank .There are different types ofsegment operation semment, investment and services, demat and NRI services.The competitorfrom the operation segment are State Bank of India(SBI), Axis, Housing Development andFinancial corporation(HDFC) etc.From the investment And service sector HDFC standard lifeinsurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Maxnew work life insurance SBI Life insurance,Life Insurance Corporation of India.In dematsection India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICIbank.In the NRI service section the Western Union bank is the main competitor of ICICIbank.There are some other company who also compete with the ICICI bank After the SBI theHDFC bank is the main competitor of ICICI bank.HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after theReserve Bank of India allowed establishing private sector banks. The Bank was promoted bythe Housing Development Finance Corporation, a premier housing finance company (set upin 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities inIndia, and all branches of the bank are linked on an online real-time basis. As of September30, 2008 the bank had total assets of INR 1006.82 billion.State Bank of India is the largest bank in India. It is also, measured by the number of branchoffices and employees, the second largest bank in the world.[citation needed] The bank tracesits ancestry back through the Imperial Bank of India to the founding in 1806 of the Bank ofCalcutta, making it the oldest commercial bank in the Indian Subcontinent. The Governmentof India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of Indiataking a 60% stake, and renamed it the State Bank of India. In 2008, the Government tookover the stake held by the Reserve Bank of India.SBI provides a range of banking productsthrough its vast network in India and overseas, including products aimed at NRIs. With anasset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laid 28 SESSION 2011-12
  29. 29. emphasis on reducing the huge manpower through Golden handshake schemes andcomputerizing its operations.The State Bank Group, with over 16000 branches , has thelargest branch network in India. It has a market share among Indian commercial banks ofabout 20% in deposits and advances, and SBI accounts for almost one-fifth of the nation‘sloans.There are some other banks which gives challenging some how in the banking andservice sectorthey are:  Allahabad Bank  Andhra Bank  Bank of Baroda  Bank of India  Bank of Maharashtra  Canara Bank  Central Bank of India  Corporation Bank  Dena Bank  IDBI Bank  Indian Bank  Indian Overseas Bank  Oriental Bank of Commerce  Punjab & Sind Bank  Punjab National Bank  Syndicate Bank  UCO Bank  Union Bank of India  United Bank of India  Vijaya Bank 29 SESSION 2011-12
  30. 30. EnvironmentAn employer the bank extends a lot of authority along with justified accountability to you.The working culture is very collaborative in nature. It can be owed to the fact that the bank ishighly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICIBank has established itself as a one stop solution (Universal Bank) for all financial need ofindividuals and institutions alike. The credit for the same can be attributed to its vast network,probably the largest among private sector banks.This makes the life of an employee a loteasier, especially for those who face the external customers. You do not have to justify yourorganization, it is only the product that has to be pitched. As far as employee benefits areconcerned, ICICI Bank offers a lot of financial benefits ranging from your family healthinsurance to your kids school donations. The organization is sensitive to the needs of itsemployees as this quality is one of the building blocks (DNA) of the organizational culture.The organization will be giving you enough flexibility to innovate and come-up with newideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It willextend a fast track growth for those with extraordinary talent at the same time offer stability tothose who are able to deliver satisfactorily.Overall, I would say it‘s a lifetime experience towork with such a behemoth organization. It might not be the best paymaster but it definitelywill impress you with its capability as the head master (Principal) of banking industry.thereare huge competition between the eployee to achieve theo goal. 30 SESSION 2011-12
  31. 31. BUSINESS OBJECTIVES:VisionTo be the leading provider of financial services in India and a major global bank.Mission  We will leverage our people, technology, speed and financial capital to: be the banker of first choice for our customers by delivering high quality, world-class service.  expand the frontiers of our business globally.  play a proactive role in the full realisation of India‘s potential.  maintain a healthy financial profile and diversify our earnings across businesses and geographies.  maintain high standards of governance and ethics.  contribute positively to the various countries and markets in which we operate.  create value for our stakeholders.Product and Services Service and banking of ICICI bank categorized in to personal banking, business banking andNRI banking services.Personal banking- Deposit in form of saving, recurring, term deposit, senior citizen depositand children depository account are there for individual customer can also avail of theirhousing, automobile, farm equipment, business or personal loan scheme. Personal client canalso invest in mutual funds and participate in stock trading through ICICI bank. Business banking – Business banking services of ICICI Bank are exhaustive. Projectfinancing, deal assessment, and land evaluation are investment banking services offered tocorporate clients. Global trade and cash management transaction services facilitateremittances and receipts across important cities. Capital market and custodial services enablebusiness houses to participate in equity trading and transfer across major stock markets ofworld.CUSTOMERICICI bank targets all segment of customer with various types of products and services. Iinteracted with a a lot of customers and collect their feedback on the given services ofcompany, and feedback are positive response from all point of view. Customers arebeneficiary from both sides monetary as well as non monetary. The bank targets to add nearly500,000 customers under the new scheme in the next one year and plans to offer auto loansthrough the new online channel in the future, ICICI Banks Executive Director, VVaidyanathan, said here."As of now, nearly 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who constitute nearly 70 per cent of our totalcustomer-base," Vaidyanathan said.Customers, opting for the service can also benefit from the quantum optima facility, whereinif the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed depositscheme, he said. The facility, which also enable customers to transact between an ICICI Bankaccount and accounts in other banks, is being offered free of cost, he said ICICI bank,presently, has above 2 crore customers. The lender opened nearly 470 branches in the lastfiscal. The lender has also plans to launch SMS n Cash scheme later this week under which 31 SESSION 2011-12
  32. 32. ICICI account holders can transfer funds to those who do not have a bank account. ICICIbank is strongly committed to protecting the privacy of its customers and has taken allnecessary and reasonable measures to protect the confidentiality of the customer informationand its transmission through the world wide web and it shall not be held liable for disclosureof the confidential information when in accordance with this privacy commitment or in termsof the agreements, if any, with the customers.ICICI bank Endeavour‘s to safeguard and ensure the security of the information provided bythe customer. ICICI bank uses 128-bit encryption, for the transmission of the information,which is currently the permitted level of encryption in India. When the information providedby the customers is not transmitted through this encryption, the customers system (ifconfigured accordingly) will display an appropriate message ensuring the best level of secrecyfor the customers information.The customer would be required to cooperate with ICICI bank in order to ensure the securityof the information, and it is recommended that the customers necessarily choose theirpasswords carefully such that no unauthorized access is made by a third party. To make thepassword complex and difficult for others to guess, the customers should use combination ofalphabets, numbers and special characters (like! @, #, $ etc.). The customers shouldundertake not to disclose their password to anyone or keep any written or other record of thepassword such that a third party could access it.  ICICI bank undertakes not to disclose the information provided by the customers to any person, unless such action is necessary to:  Conform to legal requirements or comply with legal process;  Protect and defend ICICI banks or its affiliates rights, interests or property;  Enforce the terms and conditions of the products or services; or  Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons.COMPETITORThe main competitor of is ICICI bank is SBI because this bank is totally taken by governmentafter this bank HDFC bank is the main competitor of ICICI bank .There are different types ofsegment operation semment, investment and services, demat and NRI services.The competitorfrom the operation segment are State Bank of India(SBI), Axis, Housing Development andFinancial corporation(HDFC) etc.From the investment And service sector HDFC standard lifeinsurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Maxnew work life insurance SBI Life insurance,Life Insurance Corporation of India.In dematsection India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICIbank.In the NRI service section the Western Union bank is the main competitor of ICICIbank.There are some other company who also compete with the ICICI bank After the SBI theHDFC bank is the main competitor of ICICI bank.HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after theReserve Bank of India allowed establishing private sector banks. The Bank was promoted bythe Housing Development Finance Corporation, a premier housing finance company (set upin 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities inIndia, and all branches of the bank are linked on an online real-time basis. As of September30, 2008 the bank had total assets of INR 1006.82 billion. 32 SESSION 2011-12
  33. 33. State Bank of India is the largest bank in India. It is also, measured by the number of branchoffices and employees, the second largest bank in the world.[citation needed] The bank tracesits ancestry back through the Imperial Bank of India to the founding in 1806 of the Bank ofCalcutta, making it the oldest commercial bank in the Indian Subcontinent. The Governmentof India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of Indiataking a 60% stake, and renamed it the State Bank of India. In 2008, the Government tookover the stake held by the Reserve Bank of India.SBI provides a range of banking productsthrough its vast network in India and overseas, including products aimed at NRIs. With anasset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laidemphasis on reducing the huge manpower through Golden handshake schemes andcomputerizing its operations.The State Bank Group, with over 16000 branches , has thelargest branch network in India. It has a market share among Indian commercial banks ofabout 20% in deposits and advances, and SBI accounts for almost one-fifth of the nation‘sloans.There are some other banks which gives challenging some how in the banking andservice sectorthey are:  Allahabad Bank  Andhra Bank  Bank of Baroda  Bank of India  Bank of Maharashtra  Canara Bank  Central Bank of India  Corporation Bank  Dena Bank  IDBI Bank  Indian Bank  Indian Overseas Bank  Oriental Bank of Commerce  Punjab & Sind Bank  Punjab National Bank  Syndicate Bank  UCO Bank  Union Bank of India  United Bank of India  Vijaya BankENVIRONMENTAn employer the bank extends a lot of authority along with justified accountability to you.The working culture is very collaborative in nature. It can be owed to the fact that the bank ishighly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICIBank has established itself as a one stop solution (Universal Bank) for all financial need ofindividuals and institutions alike. The credit for the same can be attributed to its vast network,probably the largest among private sector banks.This makes the life of an employee a loteasier, especially for those who face the external customers. You do not have to justify yourorganization, it is only the product that has to be pitched. As far as employee benefits areconcerned, ICICI Bank offers a lot of financial benefits ranging from your family healthinsurance to your kids school donations. The organization is sensitive to the needs of itsemployees as this quality is one of the building blocks (DNA) of the organizational culture. The organization will be giving you enough flexibility to innovate and come-up with new 33 SESSION 2011-12
  34. 34. ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It willextend a fast track growth for those with extraordinary talent at the same time offer stability tothose who are able to deliver satisfactorily.Overall, I would say it‘s a lifetime experience towork with such a behemoth organization. It might not be the best paymaster but it definitelywill impress you with its capability as the head master (Principal) of banking industry.thereare huge competition between the eployee to achieve theo goal.TECHNOLOGYICICI use many type of advance technological software like Pinnacle 7.0 andPinnacle7.016.Among from this software ICICI bank uses the e-banking, core banking,mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse.However, due to its proprietary hardware, the cost of procurement, upgrades andadministration was soaring. The closed box architecture of Teradata imposed restrictions onscalability. Secondly, querying and loading could not happen simultaneously. Queries couldonly be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may notreflect the most current data. ICICI Bank was also dependent on Teradata for support andother activities: The bank was completely tied down to that solution.These issues compelled ICICI Bank to look for more efficient and flexible solutions. Thesolution would have to address not only current issues, but accommodate future growthexpectations and business requirements. ICICI Bank evaluated numerous data warehousingsolutions in the pursuit of solving its issues, and developed a shortlist of alternatives for itsmigration proof-of-concept: Sybase, SAS and Netezza. The primary criteria for evaluationwas the price-to-performance ratio where Sybase IQ emerged the clear winner. During thisrigorous testing, Sybase IQ delivered faster results on independent hardware and operatingsystems with minimum infrastructure. Commending the improvements achieved, Amit Sethi,Joint General Manager, ICICI bank says, "What impressed us wasthat even with overall lowercosts, we could achieve significantly better query performanceafter implementing the Sybaseenterprise warehouse solution." ICICI Infotech today launched an enterprise resourceplanning (ERP) solution for the small and medium enterprises.The ERP package - Orion Advantage - comes bundled with an HP dual processor Xeonserver, Oracle 9i database, Windows 2003 server and costs about Rs 9.90 lakh and has a 15-user license.An ERP package helps a manufacturer or any other business implementing it to manage allthe important parts in the company such as product planning, parts purchasing, maintaininginventory and interacting with suppliers and customers.ICICI Infotech officials told a press conference here today that Orion Advantage offered a setof business practice solutions for industry segments such as engineering, auto ancillary,pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP packagealso came pre-configured. ICICI Infotech had mapped the processes specific to each industrysegment into the package.Mr. Manoj Kunkalienkar, Executive Director and President, ICICI Infotech, said that smalland medium enterprises (SMEs) offered a good market and ICICI Infotech hoped to become aleading solution provider to this segment. 34 SESSION 2011-12
  35. 35. Mr. R.K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP packagefor the SMEs that bundled the server, database and operating system right now. That was theadvantage ICICI Infotech offered to SMEs as Orion Advantage came bundled and pre-configured. Besides the high cost of generic ERP packages, their implementation time as faras SMEs were concerned was also long. Orion Advantage could be installed in 45 days.ICICI Infotech had signed up six customers so far for the package and hoped to garner a 15per cent market share of the SME segment, whose number in the country was estimated at2.30 lakh.Mr. K.S. Natarajan, Managing Director, Trident Pneumatics Pvt Ltd of Coimbatore, one ofthe companies that had installed Orion Advantage, said that the company had tried three otherERP packages, all of which had failed, before settling on Orion Advantage.Mr Kunkalienkar said that ICICI Infotech planned to move the two development centers inChennai into a single location and double the staff strength from 300 now in the next twoyears.The Chennai centers were involved in research and development of Orion ERP solutions andPremia, an insurance package.ERP Systems IntegrationPinnacle Software Solutions has the expertise and experience to assist you with yourenterprise systems integration. From developing your strategy, through implementation andsupport, we bring the right combination of resources, management skillsets, and technicalknow-how. We will help you successfully integrate your Enterprise Resource Planning(ERP) systems into your overall business and technology infrastructure.Whether you are planning an upgrade of an existing ERP system, or a complete replacementof a legacy application and platform, we can help you improve your financial, humanresources, electronic mail, and other business systems. We work with the leading ERPsystems, including the latest versions of the Oracle and PeopleSoft applications:  General Ledger  Project Costing  Accounts Payable  Human Resources  Accounts Receivable  Payroll  Purchasing  Benefits  Asset Management  CompensationOur technology management solutions will help you migrate hardware platforms, improvenetwork and database performance, develop or refresh policies and procedures, and developsound disaster recovery and backup solutions. Please contact us to learn how PinnacleSoftware Solutions can help you develop ―solutions that fit” your enterprise.ICICI Prudential Life Insurance Company LimitedICICI Prudential life Insurance Company Limited was incorporated on 20th July 2000.Theauthorized capital of the company is Rs.2300 million and the paid up capital is Rs.1500million. The company is joint venture of ICICI (74%) and UK based company Prudential Plc(26%). The company was granted certificate of registration for carrying business, by 35 SESSION 2011-12
  36. 36. Insurance Regulatory and Development Authority on 24th November 2000. It commencedcommercial operation from 19th December 2000 and becoming a leading private sector lifeinsurance company.The company recognizes that the driving force for gaining sustainable competitive advantagein this business is superior customer experience and investment behind the brand. Thecompany aims to achieve this by striving to provide world class service level trough constantinnovation in product, distribution channels and technology based delivery.Vision and MissionTheir vision is to make ICICI Prudential Life Insurance Company the dominant new insurerin the life insurance industry. This they hope to achieve through their commitment toexcellence, focus on service, speed and innovation, and leveraging our technologicalexpertise.The success of the organisation will be founded on its strong focus on values and clarity ofpurpose. These include: Understanding the needs of customers and offering them superior products and service Building long lasting relationships with their partners Providing an enabling environment to foster growth and learning for their employeesAnd above all building transparency in all our dealings.They believe that they can play asignificant role in redefining and reshaping the sector. Given the quality of their parentageand the commitment of their team, they feel that tere will be no limits to their growth.Board of DirectorsThe ICICI Prudential Life Insurance Company Limited Board comprises reputed people fromthe finance industry both from India and abroad.Shri K.V. Kamath, ChairmanMr. Mark TuckerSmt. Lalita D. GupteMr. Danny BardinMrs. Kalpana MorpariaShri M.P. ModiMr. John CaouetteShri S.P.Subhedar, (Alternate Director to Mr. Danny Bardin)Mr. Derek Stott, (Alternate Director to Mr. Mark Tucker)Smt. Shikha Sharma, Managing DirectorManagement TeamMs. Shikha Sharma, Managing DirectorMr. Kevin Wright, Executive Vice President - Sales & DistributionMs. Madhavi Soman, Chief - Strategic InitiativesMr. V. Rajagopalan, Appointed ActuaryMr. Sandeep Batra, Chief Financial Officer & Company SecretaryMr. Saugata Gupta, Chief - Marketing & ServiceMr. Shubhro J. Mitra, Chief - Human Resources 36 SESSION 2011-12
  37. 37. Corporate Office:ICCI Prulife Towers,1089, Appasahab Marathe Marg,Prabhadevi,Mumbai 400 025.Telephone Number: 022-462 1600Website : www.iciciprulife.comICICI Lombard General Insurance CompanyICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICIBank Limited and Canada based Fairfax Financial Holdings Limited. ICICI Bank is Indiassecond largest bank, while Fairfax Financial Holdings is a diversified financial corporateengaged in general insurance, reinsurance, insurance claims management and Investmentmanagement. Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited,is one of Canadas oldest property and casualty insurers. ICICI Lombard General InsuranceCompany received regulatory approvals to commence general insurance business in August2000.Board Members  Mr K V Kamath, Chairman  Mr R Athappan, Director  Mr B V Bhargava, Director  Mr Dileep Choksi, Director  Mr James F Dowd, Director  Ms Lalita D Gupte, Director  Ms Kalpana Morparia, Director  Mr S Mukherji, Director  Mr Chandran Ratnaswami, Director  Mr H N Sinor, Director  Mr Sandeep Bakhshi, Managing Director & CEOAudit Committee  Mr. S Mukherji, Chairman  Mr. Dileep Choksi, Director  Mr. James F Dowd, Director  Mr. H.N. Sinor, DirectorInvestment Committee 37 SESSION 2011-12
  38. 38.  Mr. Chandran Ratnaswami, Chairman  Ms. Kalpana Morparia, Director  Mr. Sandeep Bakhshi,, Managing Director & CEO  Mr. S Gopalakrishnan, Head – Investments  Mr. Rakesh Jain, Head-Finance & Accounts  Mr. Liyaquat Khan, Appointed ActuaryBoard Governance Committee  Ms. Kalpana Morparia, Chairperson  Mr. Chandran Ratnaswami, Director  Mr. H. N. Sinor, DirectorRetail Segment of ICICI Lombard General Insurance :ICICI Lombards Retail Segment consists of personal insurance products - Health, Home,Motor and Travel insurances.Health InsuranceICICI Lombard is known to be a pioneer in introducing innovative concepts in the Indianhealth Insurance sector. Be it the floater concept, the critical illness cover or the tax gainpolicy, all these were first introduced by ICICI Lombard. It was also one of the first generalinsurance companies in India to have a robust online system in place for buying and renewingpolicies.The various plans offered by ICICI Lombard include Family Floater Plan - where one policycovers the entire family, Health Advantage Plus - where they cover OPD and dental expenses,also help save maximum tax under section 80D and Critical Illness plan - a special policycovering a list of critical illnesses. They also have a basic Personal Accident Plan whichcovers against accidents. ICICI Lombard health plans also provide coverage against terrorism.Home InsuranceHome Insurance is actually one of the most neglected areas in the general insurance category.Simply, because people in general, especially in India, do not give much importance to it.However, in the recent years, due to the increase in awareness, and the great extent of damagecaused to property due to natural calamities and terrorism, it has been gaining importance.The Home Insurance Policyoffered by ICICI Lombard covers both the structure and thecontents of the house. You can opt for either of the covers or both. Unlike other policies, italso covers damage due to terrorist activities, loss of cash, public liability, temporaryresettlement and others. 38 SESSION 2011-12
  39. 39. Motor InsuranceAs Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, thepolicies offered by various companies are more or less the same. There is not much room forinnovation in this category. ICICI Lombard too offers Car Insurance and Two WheelerInsurance. They are known to offer one of the best rates in the market. As the entire buyingprocess is online and is instant, without any submission of documents or other formalities,people generally opt it for convenience.Travel InsuranceTravel insurance is one of the most prominent sector of general insurance, especially overseastravel insurance and student medical insurance. ICICI Lombard offers various options in boththe categories. The Overseas Travel Plans and Student Medical Plans offered cover medicaland non-medical expenses, including compensation for flights hijacked and pre existingdiseases in case of emergency. They charge on a per day basis if the travel is more than 7days. ICICI Lombard has tied up with United Health Group to facilitate access to all itsclinics while in U.S.The Student Medical Plans are accepted in almost universities worldwide. They also have asection in their website, University Search, where one can find specific plans for specificuniversities.All the above retail policies can be bought online, without any documentation through theirwebsite www.icicilombard.com .One can not only buy, but also manage and renew theirinsurance policies online.NRI ServicesICICI Lombard has developed insurance policies for Non-resident Indians that can be bought,renewed and tracked online.Parents Health Insurance covers hospitalization and medical expenses incurred by parents ofthe policyholder in India. For parents travelling outside India, ICICI Lombard offers aParents Overseas Travel Insurance policy.An NRI can insure his children/ dependents travelling abroad to study, under the StudentMedical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enablesan NRI to secure his assets in India.ChannelsChannel is the term used for the various approaches a company uses to tap its customers.ICICI Lombard uses a multi channel approach to ensure the sales, service and other alliedactivities are carried out in the most effective manner. 39 SESSION 2011-12
  40. 40. RetailThe Retail channel consists of sales executves, sales officers, brokers and agents. They are theone who are in direct contact with the customers and bring the innovative insurance solutionsto their doorsteps.OnlineICICI Lombard has developed a web-based system to meet all the pre and post-policytransaction. One can get quotes, buy, renew and track their policies onlin e through thewebsite [www.icicilombard.com]. With the do-it-yourself architecture, the online channel isfast, convenient, easy to understand and operate. 40 SESSION 2011-12
  41. 41. TechnologyICICI use many type of advance technological software like Pinnacle 7.0 andPinnacle7.016.Among from this software ICICI bank uses the e-banking, core banking,mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse.However, due to its proprietary hardware, the cost of procurement, upgrades andadministration was soaring. The closed box architecture of Teradata imposed restrictions onscalability. Secondly, querying and loading could not happen simultaneously. Queries couldonly be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may notreflect the most current data. ICICI Bank was also dependent on Teradata for support andother activities: The bank was completely tied down to that solution.These issues compelled ICICI Bank to look for more efficient and flexible solutions. Thesolution would have to address not only current issues, but accommodate future growthexpectations and business requirements. ICICI Bank evaluated numerous data warehousingsolutions in the pursuit of solving its issues, and developed a shortlist of alternatives for itsmigration proof-of-concept: Sybase, SAS and Netezza. The primary criteria for evaluationwas the price-to-performance ratio where Sybase IQ emerged the clear winner. During thisrigorous testing, Sybase IQ delivered faster results on independent hardware and operatingsystems with minimum infrastructure. Commending the improvements achieved, Amit Sethi,Joint General Manager, ICICI bank says, "What impressed us wasthat even with overall lowercosts, we could achieve significantly better query performanceafter implementing the Sybaseenterprise warehouse solution." ICICI Infotech today launched an enterprise resourceplanning (ERP) solution for the small and medium enterprises.The ERP package - Orion Advantage - comes bundled with an HP dual processor Xeonserver, Oracle 9i database, Windows 2003 server and costs about Rs 9.90 lakh and has a 15-user license.An ERP package helps a manufacturer or any other business implementing it to manage allthe important parts in the company such as product planning, parts purchasing, maintaininginventory and interacting with suppliers and customers.ICICI Infotech officials told a press conference here today that Orion Advantage offered a setof business practice solutions for industry segments such as engineering, auto ancillary, 41 SESSION 2011-12
  42. 42. pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP packagealso came pre-configured. ICICI Infotech had mapped the processes specific to each industrysegment into the package.Mr. Manoj Kunkalienkar, Executive Director and President, ICICI Infotech, said that smalland medium enterprises (SMEs) offered a good market and ICICI Infotech hoped to become aleading solution provider to this segment.Mr. R.K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP packagefor the SMEs that bundled the server, database and operating system right now. That was theadvantage ICICI Infotech offered to SMEs as Orion Advantage came bundled and pre-configured. Besides the high cost of generic ERP packages, their implementation time as faras SMEs were concerned was also long. Orion Advantage could be installed in 45 days.ICICI Infotech had signed up six customers so far for the package and hoped to garner a 15per cent market share of the SME segment, whose number in the country was estimated at2.30 lakh.Mr. K.S. Natarajan, Managing Director, Trident Pneumatics Pvt Ltd of Coimbatore, one ofthe companies that had installed Orion Advantage, said that the company had tried three otherERP packages, all of which had failed, before settling on Orion Advantage.Mr Kunkalienkar said that ICICI Infotech planned to move the two development centers inChennai into a single location and double the staff strength from 300 now in the next twoyears.The Chennai centers were involved in research and development of Orion ERP solutions andPremia, an insurance package. 42 SESSION 2011-12
  43. 43. ERP Systems IntegrationPinnacle Software Solutions has the expertise and experience to assist you with yourenterprise systems integration. From developing your strategy, through implementation andsupport, we bring the right combination of resources, management skillsets, and technicalknow-how. We will help you successfully integrate your Enterprise Resource Planning(ERP) systems into your overall business and technology infrastructure.Whether you are planning an upgrade of an existing ERP system, or a complete replacementof a legacy application and platform, we can help you improve your financial, humanresources, electronic mail, and other business systems. We work with the leading ERPsystems, including the latest versions of the Oracle and PeopleSoft applications:  General Ledger  Project Costing  Accounts Payable  Human Resources  Accounts Receivable  Payroll  Purchasing  Benefits  Asset Management  CompensationOur technology management solutions will help you migrate hardware platforms, improvenetwork and database performance, develop or refresh policies and procedures, and developsound disaster recovery and backup solutions. Please contact us to learn how PinnacleSoftware Solutions can help you develop ―solutions that fit” your enterprise. 43 SESSION 2011-12
  44. 44. ICICI GROUPICICI VENTUREICICI Venture is the largest and one of the most successful private equity and Venture capitalmanagement companies in India with aggregate funds under Management in excess of USD 2billion. ICICI Venture is a subsidiary of ICICI Bank, India‘s second-largest bank with totalassets of about US$ 56.3 bn (March 31, 2006) and market capitalization of about USD 10.8bn (June 2006). Over the years, ICICI Venture has built an enviable portfolio of companies in the sectorsof information technology, pharmaceuticals, biotechnology, media and retail therebydelivering value consistently to its investors. ICICI Venture has the distinction of managing a large number of exits in the Country.With over 100 liquidity events, the organization has reaped rich Experience and is wellpositioned to handle IPOs, strategic sale and/or mergers.ICICI Venture has a wide network of third party investors, which include Domestic investorssuch as public sector banks, financial institutions and Insurance companies. A significant 44 SESSION 2011-12
  45. 45. portion of the fund‘s corpus is also from International development financial institutions andinternational funds.The company has over 40 qualified professionals with experience across sectors andfunctions. The capabilities of the team, structure of the organization, Emphasis on valuecreation and performance evaluation matrices enable ICICI Venture to extract superior returnsfrom its investments.ICICI SECURITIES – India’s Leading Investment BankICICI Securities Limited is India‘s leading full service investment bank with a Dominantposition in all segments of its operations - Corporate Finance, Fixed Income and Equities. It isa subsidiary of ICICI Bank, the largest private sector bank in India and operates out ofMumbai with offices in New Delhi, Chennai, Kolkata, New York, London and Singapore.Under the able leadership of Mr.S.Mukherji, Managing Director and CEO, ICICI Securitiescontinues to grow as reflected in its performance over the past couple of years. The Corporate Finance team has consistently been among the top players in M&As andfund raising from domestic and international capital markets. The Equities team is a majorIndian brokerage house and its research covers over 90% of Sensex market capitalization. Thebond research of the Fixed Income team is a benchmark for the industry.The eminent position of ICICI Securities is reflected in the number of awards that our teamsin the Fixed Income, M&A and Equity Capital Markets win. Our Fixed Income team for thelast two years (CY04 and CY05) has been adjudged as the ―Best Bond House‖ in India byboth Asia money and Finance Asia. The Equities team was adjudged as the ‗Best IndianBrokerage House-2003‘ by Asia money. The Corporate Finance team tops the M&A/Capitalmarkets league tables regularly. Our wholly owned subsidiary, ICICI Brokerage ServicesLimited (IBSL), buys and sells equities for our institutional clients. ICICI Securities has aU.S. subsidiary, ICICI Securities Inc., which is a member of the National Association ofSecurities Dealers, Inc. (NASD). As a result of this membership, ICICI Securities Inc. canengage in permitted activities in the U.S. securities markets.These activities include dealing in securities markets transactions in the United States andproviding research and investment advice to US investors. 45 SESSION 2011-12
  46. 46. ICICI Securities Inc. is also registered with the Financial Services Authority, UK (FSA) andthe Monetary Authority of Singapore (MAS) to carry out Corporate Advisory ServicesPRUDENTIAL ICICIPrudential ICICI Asset Management Company enjoys the strong parentage of Prudential plc,one of UKs largest players in the insurance & fund management sectors and ICICI Bank, awell-known and trusted name in financial services in India. Prudential ICICI AssetManagement Company, in a span of just over eight years, has forged a position of pre-eminence in the Indian Mutual Fund industry as one of the largest asset managementcompanies in the country with assets under management of Rs. 23559.60 crores (as of March31, 2006). The Company manages a comprehensive range of schemes to meet the varyinginvestment needs of its investors spread across 68 cities in the country.PRUDENTIAL LIFE INSURANCEIndias Number One private life insurer, ICICI Prudential Life Insurance Company is a jointventure between ICICI Bank-one of Indias foremost financial services companies-andPrudential plc- a leading international financial services group headquartered in the UnitedKingdom. Total capital infusion stands at Rs. 15.85 billion, with ICICI Bank holding a stakeof 74% and Prudential plc holding 26%.We began our operations in December 2000 after receiving approval from InsuranceRegulatory Development Authority (IRDA). Today, our nation-wide team comprises nearly120,000 insurance advisors, 18 banc assurance partners and 200 corporate agent tie-ups.ICICI Prudential was the first life insurer in India to receive a National Insurer FinancialStrength rating of AAA (Industry) from Fitch ratings. For three years in a row, ICICIPrudential has been voted as Indias Most Trusted Private Life Insurer, by The EconomicTimes - AC Nielsen ORG Marg survey of Most Trusted Brands. As we grow ourdistribution, product range and customer base, we continue to tirelessly uphold ourcommitment to deliver world-class financial solutions to customers all over India.ICICI Prudential life Insurance Company Limited was incorporated on 20th July 2000.Theauthorized capital of the company is Rs.2300 million and the paid up capital is Rs.1500million. The company is joint venture of ICICI (74%) and UK based company Prudential Plc 46 SESSION 2011-12
  47. 47. (26%). The company was granted certificate of registration for carrying business, byInsurance Regulatory and Development Authority on 24th November 2000. It commencedcommercial operation from 19th December 2000 and becoming a leading private sector lifeinsurance company.The company recognizes that the driving force for gaining sustainable competitive advantagein this business is superior customer experience and investment behind the brand. Thecompany aims to achieve this by striving to provide world class service level trough constantinnovation in product, distribution channels and technology based delivery.Vision and MissionTheir vision is to make ICICI Prudential Life Insurance Company the dominant new insurerin the life insurance industry. This they hope to achieve through their commitment toexcellence, focus on service, speed and innovation, and leveraging our technologicalexpertise.The success of the organisation will be founded on its strong focus on values and clarity ofpurpose. These include: Understanding the needs of customers and offering them superior products and service Building long lasting relationships with their partners Providing an enabling environment to foster growth and learning for their employeesAnd above all building transparency in all our dealings.They believe that they can play asignificant role in redefining and reshaping the sector. Given the quality of their parentageand the commitment of their team, they feel that tere will be no limits to their growth.Corporate Office:ICCI Prulife Towers,1089, Appasahab Marathe Marg,Prabhadevi,Mumbai 400 025.Telephone Number: 022-462 1600Website : www.iciciprulife.com 47 SESSION 2011-12
  48. 48. ICICI LOMBARDICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICIBank Limited and the US-based $ 26 billion Fairfax Financial Holdings Limited. ICICI Bankis Indias second largest bank, while Fairfax Financial Holdings is a diversified financialcorporate engaged in general insurance, reinsurance, insurance claims management andinvestment management. Lombard Canada Ltd, a group company of Fairfax FinancialHoldings Limited, is one of Canadas oldest property and casualty insurers. ICICI LombardGeneral Insurance Company received regulatory approvals to commence general insurancebusiness in August 2001.ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICI Bank Limited and Canada based Fairfax Financial Holdings Limited. ICICI Bank is Indias second largest bank, while Fairfax Financial Holdings is a diversified financial corporate engaged in general insurance, reinsurance, insurance claims management and Investmentmanagement. Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited, is one of Canadas oldest property and casualty insurers. ICICI Lombard General Insurance Company received regulatory approvals to commence general insurance business in August 2000. Retail Segment of ICICI Lombard General Insurance :ICICI Lombards Retail Segment consists of personal insurance products - Health, Home,Motor and Travel insurances.Health InsuranceICICI Lombard is known to be a pioneer in introducing innovative concepts in the Indianhealth Insurance sector. Be it the floater concept, the critical illness cover or the tax gainpolicy, all these were first introduced by ICICI Lombard. It was also one of the first generalinsurance companies in India to have a robust online system in place for buying and renewingpolicies.The various plans offered by ICICI Lombard include Family Floater Plan - where one policycovers the entire family, Health Advantage Plus - where they cover OPD and dental expenses,also help save maximum tax under section 80D and Critical Illness plan - a special policy 48 SESSION 2011-12
  49. 49. covering a list of critical illnesses. They also have a basic Personal Accident Plan whichcovers against accidents. ICICI Lombard health plans also provide coverage against terrorism.Home InsuranceHome Insurance is actually one of the most neglected areas in the general insurance category.Simply, because people in general, especially in India, do not give much importance to it.However, in the recent years, due to the increase in awareness, and the great extent of damagecaused to property due to natural calamities and terrorism, it has been gaining importance.The Home Insurance Policyoffered by ICICI Lombard covers both the structure and thecontents of the house. You can opt for either of the covers or both. Unlike other policies, italso covers damage due to terrorist activities, loss of cash, public liability, temporaryresettlement and others.Motor InsuranceAs Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, thepolicies offered by various companies are more or less the same. There is not much room forinnovation in this category. ICICI Lombard too offers Car Insurance and Two WheelerInsurance. They are known to offer one of the best rates in the market. As the entire buyingprocess is online and is instant, without any submission of documents or other formalities,people generally opt it for convenience.Travel InsuranceTravel insurance is one of the most prominent sector of general insurance, especially overseastravel insurance and student medical insurance. ICICI Lombard offers various options in boththe categories. The Overseas Travel Plans and Student Medical Plans offered cover medicaland non-medical expenses, including compensation for flights hijacked and pre existingdiseases in case of emergency. They charge on a per day basis if the travel is more than 7days. ICICI Lombard has tied up with United Health Group to facilitate access to all itsclinics while in U.S.The Student Medical Plans are accepted in almost universities worldwide. They also have asection in their website, University Search, where one can find specific plans for specificuniversities.All the above retail policies can be bought online, without any documentation through theirwebsite www.icicilombard.com .One can not only buy, but also manage and renew theirinsurance policies online. 49 SESSION 2011-12
  50. 50. NRI ServicesICICI Lombard has developed insurance policies for Non-resident Indians that can be bought,renewed and tracked online.Parents Health Insurance covers hospitalization and medical expenses incurred by parents ofthe policyholder in India. For parents travelling outside India, ICICI Lombard offers aParents Overseas Travel Insurance policy.An NRI can insure his children/ dependents travelling abroad to study, under the StudentMedical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enablesan NRI to secure his assets in India.ChannelsChannel is the term used for the various approaches a company uses to tap its customers.ICICI Lombard uses a multi channel approach to ensure the sales, service and other alliedactivities are carried out in the most effective manner.RetailThe Retail channel consists of sales executves, sales officers, brokers and agents. They are theone who are in direct contact with the customers and bring the innovative insurance solutionsto their doorsteps.OnlineICICI Lombard has developed a web-based system to meet all the pre and post-policytransaction. One can get quotes, buy, renew and track their policies online through the website[www.icicilombard.com]. With the do-it-yourself architecture, the online channel is fast,convenient, easy to understand and operate. 50 SESSION 2011-12
  51. 51. Technology Used in ICICI BankIn the era of globalization each and every sector faced the stiff competition from theirrivals. And world also converted into the flat from the globe. After the policy ofliberalization and RBI initiatives to take the step for the private sector banks, more and morechanges are taking the part into it. And there are create competition between the privatesector banks and public sector bank.Private sector banks are today used the latest technology for the different transaction ofday to day banking life. As we know that Information Technology plays the vital role inthe each and every industries and gives the optimum return from the limited resources.Banks are service industries and today IT gives the innovative Technology applicationto Banking industries. ICICI BANK is the leader in the industries and today IT and ICICIBANK together combined they reached the sky. New technology changed the mind of thecustomers and changed the queue concept from the history banking transaction. Todaythere are different channels are available for the banking transactions.We can see that the how technology gives the best results in the below diagram. There aredrastically changes seen in the use of Internet banking, in a year 2001 (2%) and in the year2008 (25%).These type of technology gives the freedom to retail customers.Centralized Processing Units Derived Economies of ScaleElectronic Straight Through Processing Reduced Transaction CostData Warehousing , CRM Improve cost efficiency, Cross sellInnovative Technology Application Provide new or superior products 51 SESSION 2011-12
  52. 52. The country‘s middle class accounts for over 320 million people. In correlation with thegrowth of the economy, rising income levels, increased standard of living, and affordability ofbanking products are promising factors for continued expansion.ICICI Bank Product & Customer Segment: PERSONAL BANKING Loan Product Deposit Product Investment & Insurance Auto Loan Saving a/c Mutual Fund Loan Against Current a/c Bonds Security Fixed deposit Knowledge Centre Loan Against Demat a/c Insurance Property Safe Deposit General and Health Personal loan Lockers Insurance Credit card Equity and Derivatives 2-wheeler loan Mudra Gold Bar Commercial vehicles finance Home loans Retail business banking Tractor loan Working Capital Finance Construction Equipment Finance Health Care Finance Education Loan Gold Loan Cards Payment Services Access To Bank Credit Card NetSafe NetBanking Debit Card Merchant OneView Prepaid Card Prepaid Refill InstaAlert Billpay MobileBanking Visa Billpay ATM InstaPay Phone Banking-------------------------------- DirectPay Email Statements Forex Services VisaMoney Branch Network-------------------------------- Transfer Product & Services e–Monies 52 SESSION 2011-12
  53. 53. Trade Services Electronic Funds Forex service Transfer Branch Locater Online Payment of RBI Guidelines Direct Tax WHOLESALE BANKING Corporate Small and Medium Financial Institutions and Enterprises TrustsFunded Services Funded Services BANKSNon Funded Non Funded Services Clearing Sub-MembershipServices Specialized Services RTGS – submembershipValue Added Value added services Fund TransferServices Internet Banking ATM Tie-upsInternet Banking Corporate Salary a/c Tax Collection Financial Institutions Mutual Funds Stock Brokers Insurance Companies Commodities Business Trusts NRI SERVICES Accounts & Deposits Remittances Rupee Saving a/c North America Rupee Current a/c UK Rupee Fixed Deposits Europe Foreign Currency Deposits South East Asia Accounts for Returning Indians Middle East Africa Others Quick remit IndiaLink Cheque LockBox Telegraphic/ Wire Transfer 53 SESSION 2011-12
  54. 54. Funds Transfer Cheques/DDs/TCsInvestment & Insurances LoansMutual Funds Home LoansInsurance Loans Against SecuritiesPrivate Banking Loans Against DepositsPortfolio Investment Scheme Gold Credit Card Payment Services Access To Bank NetSafe NetBanking BillPay OneView InstaPay InstaAlert DirectPay ATM Visa Money PhoneBanking Online Donation Email Statements Branch Network 54 SESSION 2011-12
  55. 55. PRODUCTICICI Bank offers wide variety of Deposit Products to suit your requirements. Coupled withconvenience of networked branches/ ATMs and facility of E-channels like Internet andMobile Banking, ICICI Bank brings banking at your doorstep. Select any of our depositproducts and provide your details online and our representative will contact you for AccountOpening.SAVING ACCOUNTS ICICI Bank offers you a power packed Savings Account with a host of convenient features and banking channels to transact through. So now you can bank at your convenience, without the stress of waiting in queuesSENIOR CITIZEN SERVICES We understand that as you reach the age to retire, you do have certain concerns … whether your hard earned money is safe and secure … whether your investments give you the kind of returns that you need. Thats why we have an ideal Banking Service for those who are 60 years and above. TheSenior Citizen Services from ICICI Bank has several advantages that are tailored to bringmore convenience and enjoyment in your life.YOUNG STARS Its really important to help children learn the value of finances and money management at an early age. Banking is a serious business, but we make banking a pleasure and at the same time children learn how to manage their personal finances. 55 SESSION 2011-12

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