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Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
Hospital housekeeping services
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Hospital housekeeping services

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What are the components of housekeeping services, their importance? Nature and quality of services are discussed in this presentation.

What are the components of housekeeping services, their importance? Nature and quality of services are discussed in this presentation.

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  • 1. HOSPITAL HOUSE KEEPING SERVICES DR.N.C.DAS
  • 2. HOSPITAL HOUSE KEEPING SERVICES <ul><li>It is said that first impression, prolongs till the end. </li></ul><ul><li>A patient entering first time to the hospital when welcomed by a neat and clean environment as well as aesthetic feelings, takes away half of his misery and increases his confidence on the hospital. </li></ul><ul><li>The hospital house keeping services comprises of activities related to cleanliness, maintenance of a healthy environment and good sanitation services, keeping the hospital premises free from pollution. </li></ul><ul><li>In short it is the service directed towards a clean, safe and mentally comfortable environment. </li></ul>DR.N.C.DAS
  • 3. WHAT IS SANITATION <ul><li>“ It is the quality of living expressed in clean homes, clean farms, clean neighborhood and clean community. Being a way of life, it must come from the people, nourished </li></ul><ul><li>as it is by knowledge and grown as an obligation &amp; ideal in human relations.” </li></ul><ul><li>- US National Sanitation foundation </li></ul>
  • 4. WHY HOUSE KEEPING? <ul><li>To impart hygienic environment </li></ul><ul><li>To meet expectations of the community </li></ul><ul><li>To maintain a high reputation of the Government hospital </li></ul>
  • 5. AIMS OF HOUSE KEEPING <ul><li>To provide a Happy, Healthy, Safe and Pollution free environment built on a strong and sustainable programme to the customers who visits the hospital, specially the patients &amp; their relatives. </li></ul>
  • 6. OBJECTIVE OF HKS <ul><li>General Sanitation, cleanliness and comfortable environment . </li></ul><ul><li>Developing courteous, reliable and congenial atmosphere. </li></ul><ul><li>Adequate support of motivated staff. </li></ul><ul><li>Good interdepartmental cordial relation. </li></ul><ul><li>Ensuring safety of staff, patient and relatives. </li></ul><ul><li>Quality control of sanitary equipments and cleaning agents. </li></ul><ul><li>Proper record keeping and feed back. </li></ul>
  • 7. COMPONENTS OF HKS HKS GREENARY COMFORT ADEQUATE WATER SUPPLY CLEAN &amp; APPEALING TOILETS SANITATION &amp; CLEANLINESS PROPER DISPOSAL OF BMW HOSPITAL INFECTION CONTROL PEST &amp; RODENT CONTROL ODOR CONTROL APPEALING INTERIOR (INDICATORS, LIGHTING, DESIGNING) PROPER SWEARAGE DISPOSAL
  • 8. OUT COME OF GOOD HKS GOOD HKS GREAT PATIENT SATISFACTION MORE VISIT OF PATIENTS INCREASE POPULARITY PREVENT &amp; CONTROL INFECTION ENHANCES PUBLIC RELATION REDUCE AVERAGE LENGTH OF STAY REDUCTION IN COST OF MEDICAL CARE REDUCE PATIENT SUFFERING
  • 9. TYPES OF HKS HKS IN HOUSE SERVICES OUT SOURCING OF HKS <ul><li>Hospital Employed Staff on </li></ul><ul><li>regular basis. </li></ul><ul><li>Services managed by hospital </li></ul><ul><li>sanitation staff. </li></ul><ul><li>Hospital Resources </li></ul><ul><li>Consultant Expertise </li></ul><ul><li>Service on contract </li></ul><ul><li>Facility consultant </li></ul><ul><li>Hospital Supervision </li></ul><ul><li>Sanitation Expertise </li></ul><ul><li>Better Service </li></ul><ul><li>Cost Containment </li></ul>
  • 10. ORGANIZATION MEDICAL SUPERINTENDENT ADDITIONAL MEDICAL SUPERINTENDENT ALL HEAD OF DEAPRTMENTS CMO I/C HKS SANITARY SUPERVISOR CARE TAKER SAFAIWALA NURSING SUPDT . DNS ANS SISTER I/C SAFAIWALA
  • 11. CRITERIA FOR STAFFING The no. of house keeping staff depends on the following Criteria. STAFFING CRITERIA ARCHITECTURAL DESIGN TRANSPORT OF BMW TYPE OF CLEANING AGENT USED CLEAN &amp; DIRTY LINEN MANAGEMENT AMOUNT OF TRAFFIC MOVEMENT CLEANING REQUIREMENT (24 hrs, 12 hrs, 8 hrs) SANITARY EQUIPMENT TO BE USED TYPE OF SERVICE REQUIRED KNOWLEDGE &amp; SKILL OF HOUSE KEEPING STAFF
  • 12. STAFFING REQUIREMENTS One HK staff for 1400 sq ft floor area. One Supervisor for 10 HK staff. One HK for 10 hospital bed/ 1200-1500 sq ft. Task Time for 3000 sq ft Dust Moping Wet Moping Machine Scrubbing 6 mts 12 mts 2 hrs National Work shop on HRD 1988 (AIIMS) decided Bed Capacity H.K <ul><li>100 200 300 400 500 700 </li></ul><ul><li>6 14 25 45 65 70 80 </li></ul>
  • 13. TRAINING NEEDS TRAINING NEED OF CLEANING PERSONAL HYGIENE &amp; HEALTH EXAMINATION METHOD OF MOPPING DRY/ WET POLICIES FOR TRAINING HANDLING OF EQUIPMENTS MAINTENANCE OF EQUIPMENT USE OF REAGENTS BENEFIT OF CLEANING PERSONAL PROTECTION
  • 14. CLEANING AGENTS CLEANING AGENTS WATER CLEANSO/ PHENYLE CARBON TETRACHLORIDE SOAP HCL AMMONIA METHYLATED SPIRIT TURPENTINE VINEGAR
  • 15. SELECTION OF CLEANING AGENT AGENT MILD IN NATURE PLEASANT ODOUR GOOD QUALITY NON CORROSIVE BACTERICIDAL WIDE MICROBE SPECTRUM
  • 16. AREAS TO BE CLEANED S.NO. AREA/ ITEM DISINFECTION METHOD FREQUENCY 1. Floor Cleanser 3 in each shift/ week 2. Walls Pesticide Spray 2% Glutaridehyde + Formaldehyde Once daily/ Once in two weeks 3. Fans Wet Mopping One in two weeks 4. AC Vacuum Cleaning Once in two weeks/ once a week 5. Refrigerator 2% Gluterdehide Defrost cleaning with soap Once in two weeks 6. Sinks Clean so Daily Once 7. Buckets Soap Water Daily 8. Windo pans Mopping Daily 9. Doors/ pale mates Mopping Daily 10. Toilets Mirror, Basin Pots Cleaning with detergent Three times daily 11. Machine Cleaning Scrubbing Once Week
  • 17. QUALITY CONTROL INDICATORS INDICATORS THE VISUAL EFFECT CLEAN &amp; DRY LINENS FOR BEDS EXTENT OF PESTS &amp; RODENT CONTROL VISITORS APPRECIATION NO. OF COMPLAINTS &amp; GRIEVANCES NON COMPLIANCE OF BMW RULE PATIENT COMMENTS INCREASE/ DECREASE IN HA-I
  • 18. RECENT TREND IN HKS HKS MECHANIZED CLEANING CLOSED, LEAK PROOF BMW TRANSPORT SYSTEM ELIMINATION OF UNPLEASANT ODOUR CONTROL OF NOISE CONTROL OF INFECTION THROUGH CSSD APPEALING COLOURS OF WALLS &amp; CORRIDOORS EVALUATION OF DETERGENTS FACILITY CONSULTANT
  • 19. Challenges: <ul><li>Low priority activity </li></ul><ul><li>Overcrowding </li></ul><ul><li>Financial constraints </li></ul><ul><li>Manpower shortage </li></ul><ul><li>Unwilling supervision </li></ul><ul><li>Lack of awareness </li></ul>
  • 20. Hospital Administration Made Easy http//hospiad.blogspot.com An effort solely to help students and aspirants in their attempt to become a successful Hospital Administrator. hospi ad DR. N. C. DAS

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