The most successful Web sites are those that put the user's needs, rather than the organization's, at the center of its design. But without User Research and Usability Testing, how can you have a user-centered design?
In this presentation to the Potomac Forum, Director of User Research, Toral Contractor, and Information Architect, Kirsten Miller, outline the following major methods of user research and usability testing, providing case studies for each method with tips and important discoveries. And help you understand how each method fits in to the project lifecycle.
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