Navetas Energy Management: Time for smarter thinking
Time for Smarter Thinking? New study shows energy providers are falling short on meeting customer expectations on energy efficiency and smart metersSeptember 2011
Consumer confidence inenergy providers isat an all time low… …and energy prices are at an all time high
97% of consumers want to reduce theirenergy consumption88% want to better understand how theyare using energy…… and want this data at an appliance level!
53m smart meter rollout is already underway ! Every home in the UK will get one by 2019 ! But what’s in it for the consumer? !
The UK’s energy providers are painting aconfusing landscape for consumers……leaving them to navigate a minefield ofenergy efficiency products and services Loft insulation – energy monitors –iPhone apps – fixed pricing – switching – energy saving plans – solar panels – boiler care!
Consumers want energy consumption forindividual appliances…But only 50% of energy providers offer anenergy monitoring deviceAnd none can provide data on individualappliances from a single point in the home
Energy provider websites provide some information on the smart meter roll out… !But there is little evidence of any tangible beneﬁts !
Calls to customer services team paint aworrying picture… “It’s all a bit sketchy at the moment” “I’m not sure if you have to pay for the smart meter”